Trusted Agent profile

Alan de Maid estate agents in Bromley, Beckenham, Chislehurst and 2 more

4.8

★★★★★ Excellent

1,185 reviews across 6 offices and 3 platforms

Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,170

Reviews on Google

All 6 offices

Facebook logo

4.0 / 5

4

Reviews on Facebook

All 6 offices

Trustpilot logo

11

Reviews on Trustpilot

Business-wide

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Our offices

Alan de Maid's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Alan de Maid office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We were very pleased with all the assistance the team gave upon our move. After a long process and a lot of of very understanding and accommodating conversations during the sale of my fathers property, we finally moved into our new home 2 weeks ago and couldn't be happier. Special mention to Hannah for her patience and understanding with us as first time buyers.PositiveResponsiveness, Quality, Professionalism

Scott · 16 June 2021 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

The service we received from Alan de Maid West Wickham in relation to our house purchase was excellent. Lisa kept us informed throughout and her efforts in progressing the transaction quickly were much appreciated. We would definitely use ADM in future and would recommend them to family and friends.PositiveResponsiveness, Professionalism

Jack · 16 June 2021 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We purchased our home through Alan De Maid, and I found them to be very experienced & helpful. The first house we had under offer fell through, and they were excellent in helping us to find an alternative - understanding our needs and only sharing relevant properties. I found them very professional and effective in working between ourselves & the seller to agree a fair price for both parties, as well as being helpful throughout the sales process as needed. I would definitely use them again if we were buying/selling in the future.PositiveResponsiveness, Professionalism

Ian · 16 June 2021 · Alan de Maid West Wickham

Agent replied · 15 June 2024

It’s really lovely to read another 5* review and kind words. Many thanks, Lucy, Customer Relations.

5/5

Google

I have recently sold my house through Alan De Maid West Wickham and I would recommend them. The team there are helpful, courteous, hard working and efficient. Hannah handled my sale and her drive and efficiency along with pleasant style was much appreciated. The whole team work together to get results and they do so in an approachable and calm manner. I was very impressed.PositiveResponsiveness, Quality, Professionalism, Value

Anne · 16 June 2021 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations

5/5

Google

We used ADM to manage the sale of my Mums house after she moved into a care home. The support and perseverance they offered throughout the process was exceptional. We had 3 offers, multiple viewings and numerous challenges, the team consistently delivered a great level of service and have always acted on our behalf with real professionalism and dedication. They managed all of these challenges in the middle of a pandemic, with lockdowns, masks and social distancing was not easy and we really appreciated the efforts they made to support us. Buying and selling a house is definitely one of the most stressful things in life and we are so pleased that we selected ADM to help us navigate it, they have a fantastic team there! I never normally post reviews but the team were really great and deserve the credit- the Manager, Lisa and Andrea one of the Sales associate were amazing.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 16 June 2021 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I cannot praise lisa enough for her expertise . She was always available at the end of the phone to ease the sale of the property along. Steve and SharonPositiveProfessionalism

Sharon · 14 June 2021 · Alan de Maid Beckenham

Agent replied · 13 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Being first time buyers, we were incredibly happy with the service provided by Alan de Maid and Lisa, our exceptional agent. I would recommend this estate agent to anyone that is looking to buy or rent, quality treatment guaranteed.PositiveResponsiveness, Quality, Professionalism, Value

Leo · 14 June 2021 · Alan de Maid Beckenham

Agent replied · 13 June 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Simply put the team at Alan De Maid have the best knowledge of the area with from a buyers and seller perspective. If you want to find out what's available go to the oracle.PositiveQuality, Professionalism

Alan · 13 June 2021 · Alan de Maid Orpington

Agent replied · 12 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Very helpful throughout our house purchase, particularly Kerry Dexter. Would definitely recommend.PositiveResponsiveness, Professionalism

George · 13 June 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I've just bought a property through Alan d Maid and found Franck very professional and helpful.

Jane · 13 June 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations

5/5

Google

Great, professional and responsive service from Alan de Maid. I recently bought a flat and they were brilliant!

Mark · 13 June 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.

5/5

Google

Very professional and responsive, Teresa and Franck were great. Franck went above and beyond what I would typically expect, very proactive and always on the ball.PositiveResponsiveness, Quality, Professionalism

Enyi · 13 June 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations

5/5

Google

Weekly updates during selling process. Team are all up to date with sale of property viewings, feedback, solicitor & survey. Return calls promptlyPositiveResponsiveness, Quality, Professionalism, Value

Patricia · 13 June 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

The whole process buying our first time home was excellent. Franck, our agent, was always there to help and his recommendations were fantastic.PositiveProfessionalism

HugoPhotoArt · 13 June 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I recently sold a property through ADM's Bromley Branch. Franck's advice and help was absolutely excellent and the whole transaction was handled very professionally and successfully. My very grateful thanks.PositiveResponsiveness, Quality, Professionalism, Value

Bridget · 13 June 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your 5* review! Best wishes, Scott @ Customer Relations.

5/5

Google

Lovely agency, they were super helpful and supported us throughout the renting and referencing process. The team are very friendly and professional. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism

Yomna · 13 June 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations

5/5

Google

Franck worked very hard regularly contacting the whole chain to get our purchase through during lockdown. Was great to be in our new home with a garden not locked up in our old flat!

Will · 13 June 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

It is brilliant to read another glowing review of our local team, thank you for taking the time to rate us 5*'s. Kind regards, Scott @ Customer Relations

5/5

Google

The staff at ADM and special mention Bee and Tanya who were so amazing, Very professional, friendly, and efficient. Once we got engaged with ADM we were stress free. ADM you are appreciated .you are the BEST HIGHLY RECOMMENDED .

Tendai · 13 June 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations

1/5

Google

It is an unfortunate facet of lettings agents in London, but high demand means they can treat you as expendable. This is very much the case with Alan de Maid Bromely. Twice we attempted to view a flat advertised. The first time, with only 15 minutes to go to the viewing they left a message saying it was cancelled due to an offer. The agent sounded upbeat and chipper, did not use the words "I apologise" or "Unfortunately" but just stated the fact and hung up. When the house returned to the market some days later and we tried to arrange a viewing they offered me a slot five days away - despite my pushing to come see it immediately. By the next morning they said they said it was gone. It was apparent to me they were not really interested in helping us, and that we had been wasting out time. Their commitment to putting the customer first is questionable, and their overall attitude is poor. I wouldn't recommend.

A · 13 June 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Alan de Maid

Which Alan de Maid office has the most reviews?

Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.

Where are the Alan de Maid offices?

The six Alan de Maid offices, by town:

Has Alan de Maid won any awards?

Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.

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What do you need help with?

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