5/5
Rating only, no written review.
Agent replied · 12 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile
★★★★★
1,185 reviews across 6 offices and 3 platforms
Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.
1,170
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
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Alan de Maid's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
1/5
These useless agents at Alan De Maid in Bromley never bothers to call back. AVOID them!
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
Excellent, professional service from Kerry. Clear communication, responsive and courteous.
Thanks for the glowing 5* review Christopher - much appreciated! Best wishes, Graham in Customer Relations
5/5
Very helpful and quick to respond. Franck was particularly accommodating, proactive, up to the task and his collaborative attitude was very assuring. It really helps when the person orchestrating the purchase shine with positivity. 😊 …
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
I agree with reviewer - A Frost. Not the experience I was expecting. From me personally, I’d say they were argumentative, defensive, insulting and abusive. They didn’t listen, lied (but as they didn’t listen, they’d probably put that down to “misunderstanding”) Their Delboy give us all your money attitude rubbed me the wrong way. I’ll never forget their comment “that’s how the market is. That was then, this is now, the market’s changed. I’ve seen 3 on that street go within days, we’ve already got 10 viewings booked, what even is your budget?” They don’t need me, clearly, from their attitude, but they should remember that WE don’t need them. Lettings: if you have a response, respond publicly. Tell everyone. Don’t bother telling me to get in touch. My money is elsewhere (and believe me, it’s above the asking price)
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
Great service provided by Oliver, Bee and Tanya throughout the tenancy process. Swift, polite, professional and knowledgeable. As a Landlord I highly recommend ADM.
Thank you for your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Franck and the team at ADM Bromley were fantastic in helping us sell our flat. Very professional and helpful, and always quick to respond. Franck was always there to answer queries and chase when needed, and his friendly and cheerful demeanour helped make a stressful process much less so. Thanks team for all your help :)PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
Franck was brilliant throughout the sale of my flat, after a slow start with another agent. He kept me updated regularly, as well as being friendly and helpful with advice and queries. Would definitely use again.PositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
Kerry at ADM was amazing, professional and always at the other end of the phone, giving guidance and support throughout the entire process with the sale of Universal House. A process that was complex and stressful was made to be simple and enjoyable. THANK YOU to Kerry and the team, I would highly recommend using this estate agent.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Franck at ADM has been exceptional at helping us in buying our first home. Very professional, responsible, helpful and always providing immediate responses to any question or concerns we had. Despite these unprecedented and unexpected difficulties faced us with the seller as a result, Franck has kept us positive and welling to keep proceeding with the purchase. His is a dedicate estate agent.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
A brilliant team and experience - we'd recommend to anyone. Petrena was responsive and helpful throughout, providing all the information we needed, helping us understand the process, and recommending properties that matched our search until we found our perfect home! From our first viewing to when we came to pick up our keys, everyone we spoke to at Alan DeMaid was helpful and supportive and happy to help with whatever we needed to complete our purchase smoothly. Thank you all for your help and particularly Petrena, Teresa and Kerry :)
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
We have dealt with a lot of real estates agents but none like Franck and his colleagues at Alan De Maid, Bromley. Franck went above and beyond and ensured that the property was closed on time. He was always in constant communication with us and very responsive. If not for Franck, we might not have had the property on time. Thanks for everything that you have done. Cheers!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
Highly recommend Alan de Maid Bromley. Teresa and Kerry were brilliant throughout and pulled out all the stops when our sale fell through to get things back on track. They are professional, friendly and kept us well informed the whole way through.
Thanks for the lovely 5* review ! Teresa and Kerry really appreciate your kind words! Graham, Customer Relations
5/5
We have been searching for a 3 bedroom home for about a year and a half. Kerry from Alan De Maid has been on this long journey with us. She has been polite, helpfull, professional and most importantly very patient with us. Kerry knows the type of property we were looking for, and never wasted our time sending us any old 3 bedroom poperty that did not fit our brief. I would recommend anyone searching for their special home to contact Kerry, you will not be dissapointed. So a big THANK YOU KERRY from us and our family . xxx
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
The team at ADM Bromley were excellent. Really made us feel like a valued customer, they had a tough sale with our property due to time wasted by a buyer pulling out last minute, but they got us a buyer within a couple of weeks of that and followed through and owned the sale process with a lot of determination. Franck especially was exceptional !!
Hi Philip! Thanks so much for this great 5* review. Franck and all the team appreciate your feedback. Graham - Customer Relations
5/5
It has been an absolute pleasure working with Franck Rouget from Alan De Maid. I probably had to wait until Christmas for completion if it wasn’t for Franck and my solicitor. Franck would go way above and beyond. I would highly recommend them and If I ever sell any property then I’ll be using them. I wish I could say the same about my estate agent, Langford Russell. Thank you again Franck for all the hard and commitment you have shown.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
I got booked in to visit a house I'd seen on rightmove and Franck recommended another viewing. Turned out to be our dream house! We had a difficult sale of our home (with another agent) but through it all Franck and the team kept in contact and checked in regularly and were warm and friendly and reassuring and we moved in March. Brilliant service and a great team. Thank you - Heather & Jason
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Great Service from ADM team at Bromley. They gave us superb support throughout the sales process in spite of difficulties with buyers that was outside of their control. They soon got the sale back on track with replacement purchasers. Kerry was very supportive in keeping me informed of progress and any potential issues. I would certainly recommend them for any house sales or purchases.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
We contacted Alan De Maid when when we decided to sell our home and were truly impressed by the professionalism of our estate agent, Franck Rouget, from our first meeting. Throughout the process Franck and his team gave us honest advice, were aways available to answer questions and were excellent at attending to detail and pushing other parties to meet deadlines in what was quite a challenging sale. They went above and beyond to protect our interests and we are extremely grateful for their efforts.
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
Kerry and Franck managed the selling of my property and were excellent throughout the process. They updated me frequently with any progress, gave invaluable support and provided me with the assurance that I was in good hands with them. The team are both knowledgeable and professional and were a pleasure to work with. I will without doubt be definitely using them in the future!
Thanks for the fab 5* review Fahim! We really appreciate your kind words and feedback! Graham, Customer Relations
5/5
We had been looking for a house for a while, and ADM were the only agents who kept me us up to date with new instructions and would check in on us to see how our search was going. They also refrained from sending us random emails weekly with properties that did not match our requirements and really took the time to understand what we were looking for. We ended up buying a house through them which was perfect and they were extremely helpful throughout the sale progress. Kerry and Theresa went the extra mile. By far the best agents in Bromley.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
We had a great experience with Alan de Maid and Lisa Knight who guided us through the process and worked hard to make sure we secured the flat.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.
The six Alan de Maid offices, by town:
Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.