Trusted Agent profile
★★★★★
609 reviews across 4 offices and 3 platforms
Acres has four offices, in Sutton Coldfield (two offices), Royal Sutton Coldfield and Birmingham. Together they have 609 reviews on three platforms, rated 4.5 out of 5 overall.
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Acres's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookThank you to Sharron and the team at Wylde Green office. I was kept up to date from start to finish during the sale of my step father's flat. Highly recommend their services. I would certainly use Acres again without hesitation.
Thank you so much for your comments
5/5
FacebookExcellent service provided by the manager and all team members from offer made to completion. Quick and professional responses to all queries and always kept me updated throughout the process. Whenever needed manager/staff members would go above and beyond to sort out any issues. As a property investor I deal with a number of estate agents. Acres definitely outshines them all. Thank you Acres!!
Thank you Colin for your kind words we are very grateful for your comments
5/5
FacebookGreat service from the team, they managed the marketing and sale of my property and caused me zero stress in the process. There are a lot of estate agents around but this one I found to be the best. Thank you Acres
Thank you very much Steven for your great feedback.
5/5
GoogleWe would like to thank Acres for selling our house. After our first sale fell through, we were so disappointed, but Louise, Rose and Laura spurred us on to try again. They always had time for the many questions we had over the last few months. We have been in our house over 35 years and it's a big wrench to leave, but the ladies have helped it go smoothly. A huge big thank you to you all. We highly recommend you to anyone selling a property.
Hi Elaine, initially may I wish you every happiness in your new home, I hope you are settling in well. Thank you for your review and very positive feedback to the service you have received from the excellent team at our Sutton Coldfield office it really is appreciated by us all.
5/5
YellAcres Beeches Walk
A big thank you to Louise, Rosie and Claire and the rest of the team at Beeches Walk for all their support and help in selling our home. They were always there for us and gave us excellent advise at “sticky” moments to help us achieve an excellent sale.
1/5
GoogleRating only, no written review.
5/5
GoogleUsed Acres to sell my house, lovely pleasant staff did exactly what they said they would do and managed to sell my house fairly quickly for the full asking price, would happily recommend them to anyone else wanting to sell their house
5/5
GoogleI bought my first house from acres great barr i must say my experience was brilliant and they all been really helpful especially chris has been great many thanks for everything see you soon in future 😊 …
Thank you for your review, may we wish you every happiness in your new home. Best wishes from Acres.
5/5
GoogleChris was amazing when selling my partners home. Excellent service from start to finish with a quick sale due to his hard work!
Thank you for taking the time to leave this review, we really appreciate it. Best wishes Acres Estate Agents.
5/5
GoogleJust want to say a massive thanks to the whole staff at Acres you have been great in your support and advice on me purchasing my first property. want to say special thanks to Chris you have been amazing throughout the process and always made time for me and i appreciate it. You will certainly be my first point of contact in the future if i require your service again because the service provided from you and your team was outstanding. I will also recommend friends and family to come to you in the future.
Hi Waqas, thank you so much for taking the time to leave such nice, positive feedback on the Great Barr team, it is very much appreciated by The Partners, and by the office. We are so pleased you had a great experience buying your home and we hope you have many happy years there. Best wishes Nigel Deekes - Partner
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you so much for your 5 star review, very much appreciated by us all at Acres.
5/5
GoogleVery professional team, nice honest people to deal with
Thank you so much for your kind review, we are so pleased to have been able to act for you in finding a buyer quickly, and at the best price. The team really appreciate comments. Best regards Nigel and all at Four Oaks .
1/5
GoogleHad our house on the market with acres for over 18 months with only about 6 viewings . Disappointed.
Thank you for taking the time to leave a review, we are genuinely very sorry to note the lack of interest that has been generated in your home. Many factors can, and do affect a sale; the correct asking price, a properties location, time of year and of course the market generally. Certainly your experience in very unusual, and disappointing given the excellent level of sales across the company, and the area generally and so I shall make a point of contacting you directly to chat about your sale, and to see how, and what can be done to stimulate interest. Kind regards, Acres Partners.
4/5
GoogleNigel and the team were amazing for marketing and sold property within a day.
Thanks very much for your positive feedback, best wishes Acres
4/5
GooglePleased with their service from viewing and buying the house. Each time we communicate with them and the message passed over to the seller quicker than our solicitor. Able to get answers from them than from our solicitor. They also help our seller to push the exchange of contracts quicker and get in touch with my solicitor when we can't even get hold of our solicitor. Overall it is a good service from them. They don't have much parking places in front of their stores. We had to park at Sainsbury and they have a limit of 20 Min. There is a pub nearby but not sure it is free parking. Lot of people park on road side near Tesco. Do leave plenty of time to find place to park.
Dear Eileen, Many thanks for review, and for the positive feedback on the Four Oaks sales teams contact with you, your solicitor & the owner. We hope you have settled will into your new home well, and have many happy years there. Mike Weaver & Nigel Deekes - Partners.
1/5
GoogleWe purchased a property last year through Acres and they were a disgrace from start to finish. The initial phone call to arrange viewing was an arrogant affair, I dealt with Liz who talks to you like she is doing you a favour by letting you view the property. If you are lucky to be deemed “good enough” by Liz she will arrange a viewing at her convenience (even though the property was empty). On the day of the viewing the agent was clueless. She was unable to answer any questions regarding the property and couldn’t even find the keys to the back door. We decided to make an offer which was accepted by the vendor and arranged a mutually acceptable completion date through our solicitors. Everything was on track and going smoothly when a week before the agreed exchange date I was called by Liz who began shouting at me and asking why we were not exchanging before the end of the month. She said the seller was very unhappy and gave the impression the whole sale could fall through, which was stressful to say the least. I called my solicitor in a panic to see what the problem was and if the seller was still happy with the dates... they were. Turns out it was Liz who was unhappy because the completion date meant she missed her monthly sales target. So much for having your clients interest at heart. Absolutely disgraceful behaviour. Anyway the sale was completed on the scheduled date so bad experience over, right? Wrong! I was called by Liz who asked me to come to the office to collect the keys to my new home... but I had to come and collect them at a time that suited her. I arrive at the office on time and I’m met with a sour faced Liz who demands to see my photographic ID before she would let me have the keys, even though we have met several times before and she knows exactly who I am. I produce my ID, she plonks down a bag of keys on the desk and that’s it. No congratulations, nothing. She barely managed to muster a goodbye as I left the office. The only person with any credit is Nigel (owner of acres) who I dealt with briefly and was able to give me some good professional advice.
Thank you for your review and comments, I am very sorry, and disappointed to hear your purchase and dealings have not been as you would have expected. I am also sorry if conversations have been viewed as negative, certainly this will not have been meant that way I am sure. The Four Oaks team are long established and aim to achieve the best we can for our clients, helping hundreds buy and sell each year. I absolutely taken on board your feedback, and will speak to the team to pass this on as this is of course important. However, I must say that in my experience I do not find any of the team will ever shout at clients, and indeed the team are not under pressure to achieve results by a certain day, as the buying process will often be held up, but do act in the interests of our clients, the sellers, which can, on occasion be frustrating to buyers of course. I hope you settle well into your new home and have many happy years there. Nigel Deekes Partner.
5/5
FacebookA very professional team who secured dozens of viewings for my mother’s bungalow and worked hard for the final sale! I would definitely recommend them.
Thank you so much for your review, and feedback, it was a pleasure to have been able to act for you. Nigel and all the team at Four Oaks.
5/5
FacebookWe’ve recently sold and purchased our house through Acres in Sutton Coldfield. Louise, Rosie and Laura have been a pleasure to work with. They suggested viewing our house based on what we liked and we fell in love with it instantly. They’re professional, knowledgeable and also quite a laugh. When things got a little tough they were there to put our mind at ease and helped every step of the way. Would highly recommend. Thanks guys!
Thank you very much for your positive feedback and recommendation, we very much appreciate it! We wish you every happiness in your lovely new home.
1/5
YellRude member of staff
Liz is extremely rude, she is obviously in the wrong profession. Unbelievable that people trust a business with staff like her to sell their home.
5/5
FacebookThank you to all the girls in the Beeches Walk branch, you were all fabulous! Even with all the stresses, you were great!
Thank you so much for your feedback and comments, I know I and all of the team at our Sutton Coldfield office very much appreciate it, and work hard to ensure the best service. Nigel Deekes Partner.
5/5
Facebook5 Stars Excellent service from Louise and her team at Acres Beeches Walk. They were very efficient, friendly and extremely proactive from the start. Wouldn't hesitate in recommending them. 5* service.
Thank you so much for your feedback and comments, I know all of the team very much appreciate them, and work hard to ensure the best sales and service.
5/5
FacebookThanks for selling another house for me. Friendly, honest and reliable service!
Thank you so much for your feedback and comments and for sellimg with Acres.
5/5
FacebookLouise and Liz were very proactive and secured a good price for my parent's apartment. They were very pleased with the service. Every time my parents contacted Acres, whoever answered the call was so helpful. We woukd highly recommend them!
Thank you so much for your feedback and comments
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sutton Coldfield (74A Walsall Road) has the most, with 233 reviews rated 4.5 out of 5, followed by Royal Sutton Coldfield with 142.
The four Acres offices, by town:
