Trusted Agent profile
★★★★★
609 reviews across 4 offices and 3 platforms
Acres has four offices, in Sutton Coldfield (two offices), Royal Sutton Coldfield and Birmingham. Together they have 609 reviews on three platforms, rated 4.5 out of 5 overall.
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Acres's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAmazing from start to finish. Service was 1st class. Couldn't fault anything. Fully recommended if you are thinking of selling your property
Thank you so much for you review of the team at Acres Great Barr they do all give 100% for their clients. Your comments really are appreciated by the team and myself. Kind regards Nigel Deekes Partner.
5/5
GooglePurchased a property through Acres last AugustSeptember b43 5QA area..we were very pleased with the friendly staff and the high level of respect and efficiency...will definitely be seeing them again
Thank you so much for your review of the team and office at Acres Great Barr, I have been in touch with Chris & the team to pass your comments on. Best wishes for many happy years in your new home. Nigel Deekes - Partner
5/5
GoogleAn excellent professional service from staff who genuinely care about you and your family which ensures a stress less moving experience. Excellent local knowledge supported by a wider estate agent team. I would thoroughly recommend them to anyone.PositiveProfessionalism
Thank you so much for taking the time to leave a review for Chris and the great team at Great Barr, i have spoken to them and passed on your message, intern they have asked me to wish you all the best once more for your new home. Nigel Deekes _ partner
5/5
GoogleAcres Great Barr provided first rate service in selling my mother's house. Realistic pricing and effective advertising quickly led to an offer considerably higher than I had expected, and the staff gave outstanding support at every stage of the process.
Thank you so much for your review of the service provided by our Great Barr office, it was so good of you to take the time. It was a pleasure to have been able to assist with your mother's sale. Nigel Deekes - Partner
5/5
GoogleWe decided to use Acres for ease as the people we were buying off were using them. I can honestly say it has been an absolute pleasure being looked after by them and I’m so glad we went with them. They handled the sale of our house exceptionally, setting up appointments immediately ensuring we sold in a matter of days. Moving home can be one of the most stressful experiences. Chris has had to manage me in tears on more than one occasion especially the week before moving with problems with our solicitors but I can honestly say he is one of the most hardworking individuals I’ve ever met. Nothing is too much, he dropped everything to support me with any query and always went above and beyond in keeping me informed throughout the entire process. Thank you so much Acres Great Barr!
Thank you so much for the review of our Great Barr office, and the serviced received from Chris, and the whole team, it really is appreciated. I hope you have many years of happiness in your new home, best wishes, and Merry Christmas Nigel Deekes - Partner, Acres
5/5
GoogleWe used Acres Great Barr earlier on this summer to sell our property, what a fantastic service! From the moment Sharon and Chris came to value our property to the sale completing, we were kept completely informed and up to date, any questions we had were answered very quickly. It was evident they worked with our best interest in mind. I would highly recommend using them, in fact I have recommend them and believe our friends are equally as happy with the service they are receiving. Keep up the good work and and thank you for the excellent customer service.
Many thanks for your review of the excellent team at Acres Great Barr, I was delighted to hear your move went well and that the team very on top form as always. Best wishes for your new home. Nigel Deekes _- Partner.
5/5
GoogleRating only, no written review.
Thank you for your 5 star feedback, may I say it has been a pleasure to act for you in your sale, and to be able to secure your onwards purchase. Best wishes for your move. Nigel Deekes - Partner
1/5
GoogleRating only, no written review.
Thank you for your review I was very sorry to note the one Star. Please feel free to contact me if needed, as of course I would be happy to discuss any issues you may have had. I understand you have experienced multiple interest and offers on properties being marketed, this being more common given the current buoyant market place. I hope you / we are able to find a property for you soon. Kind regards Nigel Deekes - Partner
4/5
GoogleRating only, no written review.
Thank you very much for taking the time to leave a review for the Four Oaks team, it is very much appreciated. Best wishes for your move. Nigel Deekes Partner - ACres
1/5
GoogleRushed telephone conversation today. Not at all professional. I was about to continue with what I was saying but the lady on the other end rushed me off saying 'Don't worry about it, bye' and put the phone down!!! I think some of the office staff need customer service training!!
Thank you for your comment, and feedback, I shall make a point of taking this up with the team as clearly the wrong impression was given, for which I apologise. Please feel free to call the office, or contact me directly at the Four Oaks office so I can try to help you further with your property search. Nigel Deekes Partner.
4/5
GoogleStaff were perfectly fine and friendly, particularly Kay who was very nice in dealing with my house purchase. Did struggle to get viewings booked in over the Christmas holidays due to their availability.
Thank you for your review of the Four Oaks sales office, I was pleased your dealings were good, and will of course pass on your comments to Kay. Best wishes for many happy years in your new home. Kind regards Nigel Deekes - Partner
5/5
GoogleAfter my first meeting with Nigel, every aspect of the sale was completed without further input from myself. Escorted viewings, prospective purchaser vetting and the actual sale all completed seamlessly and with no dramas. Faultless, thank you.
Thank you for your review of both our meeting, and the sale of your property. The team work so hard to ensure we get the best price for our clients, and to make sure that sales progress as quickly as possible. Best wishes Nigel Deekes - Partner
1/5
GoogleSome rude and abrupt staff - especially Liz, who has a terrible, arrogant attitude towards customers. So many people have reported this same thing, so why don't you address it ? Cannot recommend using Acres Four Oaks.
Thank you for taking the time to provide your review, I was very sorry to hear your comments and feedback and so have discussed the matter further with my team as of course customer service is of paramount importance to us. On rare occasions when negotiating on a purchase, complex or tricky negotiations can occur and whilst of course we always seek to act in our client’s, the owner’s best interests, this can sometimes seem at odds to any prospective purchaser’s position. Should you wish to provide any further details, then of course please do not hesitate to contact me via nigel@acres.co.uk. Nigel Deekes
5/5
GoogleI have found Acres to be extremely professional, they have kept me up to date with visits and have advertised very well. Nigel Deekes has been helpful and very informative he has a wealth of experience and is more than willing to help even in these strange times we find ourselves in. Please give them a go if your looking to buy or sell they come highly recommended.
Thank you for leaving me, and the team at Acres Four Oaks a lovely review. I am so pleased we have been able to help with your sale. Keep safe, and well. Kind regards Nigel Deekes - Partner
5/5
GoogleA professional and customer focused company who provide a excellent service throughout the sales process. Managed to negotiate our sale at full asking price so could not be happier. I have bought and sold properties with numerous estate agents over the years and would rate Acres as the best I have dealt with. Outstanding!!
Thank you so much for your review and kind comments, both I and the team at Four Oaks appreciate them. I hope you have settled well into your new home and have many happy years there. Best wishes Nigel Deekes Partner / manager Acres Four Oaks
5/5
GoogleAfter having our home for sale with another agent in the area for 10 weeks with no sale we decided to change agent to Acres Estate Agents. We were thrilled that within 2 weeks we had a sale. We found Acres estate agents to be very pro active, professional with regular updates unlike the other agent. Communication was also excellent. We will only ever use Acres moving forward without hesitation. Highly recommend Acres Estate Agents.
Thank you so much for your kind review and feedback, it has been a pleasure to act for you in the sale once more. I am so pleased we have been able to achieve the sale you so wanted to enable you to move to your new home. Nigel Deekes - Partner
5/5
GoogleA huge thank you to the lovely sales team at Four Oaks for all their support and advice received during the recent sale of my property. A very special thank you to Liz who was extremely pleasant and helpful throughout the entire process, providing regular updates, speaking to all involved within the chain to ensure a timely and smooth completion. I am delighted with the service that I have received from the initial accurate valuation with Nigel through to the dealings with the whole team and would highly recommend Acres.
Thank you so much for your review of the service provided by our Four Oaks office, it was a pleasure to have been able to assist with your move. I know you have settled in well and love you new home. On behalf of myself, Liz and the whole team wish you may happy years there. Nigel Deekes - Partner
5/5
GoogleAfter being on the market for 8 weeks with a well known on-line agent and having had very few viewings and only one offer of £15,000 below the asking price, I decided to try my local Acres office at Four Oaks. I'm glad I did! Within 2 weeks I had an offer at the full asking price and 10 weeks later the sale completed. Acres staff were very friendly, knowledgeable and helpful. I had originally thought that on-line was the modern approach but I do feel that prospective buyers prefer to deal directly with a person when it comes to buying a house. Thank you Nigel, Liz and the rest of the team!
Thank you so much for your kind review and comments. I hope you have settled well into your new apartment. Thank you also for your feedback on the difference in service, approach and response / a sale between Acres and a large on line only agency. Undoubtedly local knowledge, and an extensive list of registered buyers made a real difference. Best wish Nigel and the Acres team
5/5
FacebookI would like to thank Sharon (manager, Wylde Green) and Chris Gt. Barr office. They both did a fantastic job in selling our house. Chris took some amazing photos and Sharon pulled out all the stops, to market our house and we ended up with more than the asking price. The service was first class and they gave us exactly what we asked for. Thank you Acres.
Thank you very much for giving your recommendation, we are very grateful for your lovely feedback. Please let us know if we can help in the future!
5/5
FacebookI’m a first time buyer and Acers were really helpful and they are all very friendly. They can’t do enough for you would highly recommend
Thank you for you recommendation and lovely feedback Chelsea :)
5/5
FacebookProfessional and effective service. Acres went the extra mile.
5/5
FacebookWe have been impressed with Acres Sutton Coldfield and Claire has looked after us well, we would definitely recommend them. We look forward to getting the keys to our new home very soon! From Mr Derek and Mrs Genna Carr
5/5
FacebookFrom the first meeting with Louise from Acres at the house it was clear that she knew the area very well and had a very professional approach to the valuation and the advertising materials. They kept me fully updated on viewings and subsequent levels of interest and an offer was made and accepted very early on. From that stage I was dealing with Claire who was overseeing the contract and was dealing with the solicitors from both sides which all went very smoothly to the point that contracts were exchanged today for completion on Friday. All in just under 4 months from the initial meeting. Very pleased. Thank you Acres Sutton Coldfield 😀
Thank you very much for your feedback on the service you have received from our excellent team at Sutton Coldfield, I and the team really appreciate your comments, and thank you for trusting Acres with your sale. Nigel Deekes Partner
5/5
FacebookFriendly,approachable staff.Always kept up to date with developments.Made the selling process stress free 👍
Thank you Christine for your lovely feedback, we really do appreciate it!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sutton Coldfield (74A Walsall Road) has the most, with 233 reviews rated 4.5 out of 5, followed by Royal Sutton Coldfield with 142.
The four Acres offices, by town:
