Acres estate agents in Sutton Coldfield, Royal Sutton Coldfield and Birmingham

★★★★★ 1/5

Yell

Dreadful Service

Never feed back to you and limited dubious views - stick to a professional agency if you want to sell

Caroline29 · 30 September 2014 · Acres Sutton Coldfield (28 Beeches Walk)

★★★★★ 1/5

Google

ABSOLUTELY APPALLING! I've had dealings with Acres Lettings and Estates based in Four Oaks, Sutton Coldfield, and had the worst experience I've ever had with an Estate/Lettings Agent. The attitude and approach by staff, and the Partner based at that office, is appalling. We were persistently lied to when both renting and purchasing a property from Acres Lettings/Estates. I could understand if they were operating with the Landlord's best interests, but this was never the case. On a number of occasions, the Lettings office would not deal with issues such internal water leaks until it was too late - resulting in additional (otherwise avoidable) work to be carried out - which the Landlord had to pay for. When we moved in to the rental property, we were given an incorrect Inventory from 18 months before and told "not to worry about it". The property was allowed to be Let to us with a light in the shower cubicle completely exposed to water! This was not rectified for many months despite us notifying them when we first moved in. There were no light bulbs there - we were told to go and buy some and we would be reimbursed (which we weren't). We had that many problems with things not being dealt with over the 15 months we were there, that in the end we decided to move out and purchase a property earlier than we had intended to. Acres gave us verbal permission to terminate our rental contract early (they told us the Landlord had agreed this). As we didn't have this in writing we relayed it back to them on email but we had no response. The house we were buying was being sold by Acres Estates (next door to Acres Lettings). Once we had moved in to the new house, Acres tried to charge us for tenancy to the end of the contract and denied giving us permission to terminate early. Accordingly they withheld our deposit. They also made us responsible for bills and Council Tax. We can't help feeling that this was most likely intentional to make a quicker sale on the property. We wrote several complaints about our concerns, but they were not acknowledged. In the end we had to take legal action against Acres to recover our financial losses (which we were successful in). We have also reported this to the property ombudsman. Interestingly, if you take a look at 'allagents' website, every review about Acres gives 1/5 and have experienced the same lies and two-faced unprofessional approach as us. It goes on to advise that Acres Estates are ranked position 12392 out of 12552 in the UK (at time of press)! There are plenty of other Estate/Lettings Agents in Sutton Coldfield - I would strongly recommend using a different one to Sell/Let your property. I deal with a lot of business/services in my day job, and Acres are one of the worst companies I have ever dealt with.

D · 12 June 2014 · Acres Sutton Coldfield (74A Walsall Road)

★★★★★ 1/5

Yell

Absolutely apalling

The Four Oaks office will not allow reviews on yell.com (conveniently!). I had dealings with Acres Lettings and Acres Estates based in Four Oaks, Sutton Coldfield, and had the worst experience I have ever had with an Estate/Lettings Agent. The attitude and approach by a couple of the staff there, and the Partner of the business, is appalling. I will never have anything to do with them again. Interestingly, if you take a look at 'allagents' website, every review about Acres gives 1/5 and have experienced the same lies and two-faced unprofessional approach as us. It goes on to advise that Acres Estates are ranked position 12392 out of 12552 in the UK (at time of writing)! There are plenty of other Estate/Lettings Agents in Sutton Coldfield (I have had dealings with all of them), and I would strongly recommend using a different one to Sell/Let your property.

DeeBee1977 · 31 May 2014 · Acres Sutton Coldfield (28 Beeches Walk)

★★★★★ 1/5

Facebook

Rating only, no written review.

Sharron · 12 February 2014 · Acres Royal Sutton Coldfield

★★★★★ 1/5

Yell

Terrible, Unprofessional, Untruthful

Experience with the Four Oaks branch- repeated lies and unprofessional approach. Left out of pocket and had to raise a complaint with mydeposits.co.uk, and the property ombudsmen. If you're having issues with them I suggest you do the same.

RTeague · 2 October 2013 · Acres Sutton Coldfield (28 Beeches Walk)