Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,886 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,886 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
1,900
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
4/5
TrustpilotWell-done, Charters.
I really appreciate and enjoy the service Charters rendered to me in securing a two-bedroom apartment. The pre-tenancy team (Robyn) in particular, service was great. I would highly recommend her/the Charters team to anyone in Southampton. Thanks again.
Thank you, Solomon!
5/5
TrustpilotWe’re first time buyers and charters…
We’re first time buyers and charters have felt like a safe, professional estate agents to work with. Cameron Broom, which was our point of contact, has kept us up to date throughout the process and always been incredibly friendly when talking to.
Thank you Nuno, Cameron will be proud to receive this recognition.
5/5
TrustpilotThanks to ashley lovell from whichester…
Thanks to ashley lovell from whichester one you have been amazing helping us find a place to call homeIf it was not for you this would not of happened love all the chats we had going to miss itGreat team member you have on your team top block he is and very patient with a blond
Thank you for leaving this review Toni.
5/5
The Trusted AgentAdministration details for the sale of my property
Jo is both personal and professional and always offers an excellent service in making sure I have done everything that I need to before the property goes on the market . I am very confident that I am in good hands!
Tina, thank you for observing and sharing feedback on the customer service experience with Jo at Charters in Winchester. Thank you very much for sharing.
5/5
The Trusted AgentExcellent service
Jas has been a pleasure to work with on my property search in Winchester. Friendly and professional, she was quick to assist and help me start the process of letting an ideal property. Great experience working with a terrific estate agent.
Hello August, thank you very much for sharing your pleasurable experience of a recent homesearch with Jas at Charters in Winchester. Yours - a 'terrific' estate agent :)
5/5
TrustpilotNathan from Charters
Nathan from Charters, Bishops Waltham, has gone above and beyond to try and fit me with the most suitable property for my next purchase. He has checked in regularly, provided me with details of suitable up and coming properties to the market and always ensuring time sensitive viewings are arranged.
Rachel, thank you for taking the time to leave a review!
5/5
TrustpilotHelpful!
I’ve put my late mother’s flat on the market. Charters have been hugely helpful in talking me through what has to happen. They produced documents and indeed the brochure at high speed. I highly recommend.
Thank you Carolyn!
5/5
TrustpilotFinding a place to rent
My flatmate and I have had a great experience with Charters. Sarah Bainbridge responded to our emails very promptly, arranged a couple viewings very quickly and helped us find a lovely flat to rent. Overall, Sarah and Charters have been very helpful and professional.
Thank you Natalie!
5/5
TrustpilotCharters were so helpful and friendly
Charters were so helpful and friendly, arranged our viewings and really listened to what we wanted. Jane particularly kept us informed of all the information we needed to make our decision and secure our house purchase
Thanks Angela, congratulations on your purchase!
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Charters recommended a rent that was well in excess of that achieved only a year before, yet had a number of viewings in the first few days. Letting agreed quickly at full asking rent, paperwork done during the Christmas period, easy with online document signing, and the tenant has moved in and appears to be more than happy. So are we!
Thank you for the wonderful review!
5/5
TrustpilotBest experience
I am so happy with charters been my agent and I never regret getting a property through them .the way there staff treat is a top notch expecially my lovely lady Sophie Pickering she’s so lovely
Ah, Sophie will be delighted!
5/5
TrustpilotExcellent lettings agents
I have had a seamless and well looked after experience in letting a property with Kirstie and Jacqui. They have been on hand to answer all questions promptly and are have provided excellent support and information throughout the process. Thank you!
Thank you for the review!
5/5
The Trusted AgentHelpful, friendly and determined.
Working with Gail was an absolute pleasure - I spent a lot of time looking for a property to rent recently and found her to be honest and helpful without ever being pushy. I'd wholeheartedly recommend both Gail and Charters.
Thank you very much John for giving Gail her first Charters review! Delighted to hear that you are satisfied and recommending Gail and Charters to others... Thanks again for the 5STAR review...
5/5
TrustpilotSimeon and Shannon couldn’t have been…
Simeon and Shannon couldn’t have been more professional or friendly. Very easy to communicate with , never had to wait long for them to comeback to us if not in the office . Would definitely recommend them . Even if there was nothing to report they would ring just to touch base and keep us updated.
Thank you for taking the time to write a review, it is much appreciated.
5/5
GoogleBrilliant service from Gary and his team - thank you so much for all your assistance. Best estate agent in Winchester!
Thank you for leaving this review, it is much appreciated.
5/5
TrustpilotExcellent service provided for a…
Excellent service provided for a residential landlord.Terms of business set out clearly. Very professional approach by people in Charters.Were frank and honest about prospective tenants giving good advice on who to avoid and decline.Advised well on negotiating the rent when offers received.
Thank you very much!
1/5
TrustpilotAvoid these people at all cost
Avoid these people at all cost, our family has been on property for 3 month now. We have 2 small children and nothing gets repaired, the shower doesn't work properly the washing machine is draining into buckets among several other issues that affect our daily life unfortunately we still have 9 more month to go.
Thank you for taking the time in speaking to us today. We understand your frustration that maintenance remains outstanding at your property. The Landlord who owns the property and is the other party in your tenancy agreement has been quite clear in their instructions that they do not want to proceed with any maintenance at the property. We are unable to override this request and do have to follow their instruction. It has now been outlined to them that you two of the issues including the washing machine are your main concerns. We have already reached out to your landlord and awaiting their reply on how they wish to proceed in addressing these two main maintenance issues. We will of course reach out and provide you with the update as soon as this is received. I understand that you have been provided with direct contract information for our Director of Property Management should you ever feel that you are not getting the responses you require.
5/5
TrustpilotThe maintenance issue was perfectly…
The maintenance issue was perfectly done, thanks to Lily Moores for communication and the contractor for hard work!
Thank you so much for the review.
5/5
TrustpilotCharters were wonderful to work with
Charters were wonderful to work with, they helped us find our perfect home. We've dealt with a few members of the Charters team, all of whom were friendly and professional. Cameron in particular was well organised, knowledgeable and kept us informed throughout our dealings with them. Thank you Charters.
Nikita, thank you for the 5-star review!
5/5
GoogleJob done, a successful completion. Always kept up to date with progress, good or bad. An excellent team that provided excellent service.
5/5
The Trusted AgentCannot thank Lily enough!
It was a pleasure to have been looked after by Lily! She went above and beyond to meet our requirements and we ended up with a much better place than we had ever hoped for! Thank you so much Lily!
Rema, thanks for your 5STAR review of Lily at Charters in Winchester. Glad you found a better home than expected thanks to Lily's efforts!!
5/5
TrustpilotProfessional and hard working
Charters sold my flat and were the most proactive and hard working agents I’ve dealt with. Their communication was great and they were incredibly professional throughout. I tried other agents and they got me 5 viewings over 5 months. Charters organised at least 15 viewings, if not more.
Anna, we are delighted to hear your feedback, thank you!
5/5
TrustpilotWe had a great experience when purchasing from Charters
We had a great experience when purchasing a property from Charters. Toby and Darcy ensured we were regularly updated and kept in regular communication. I could not recommend them enough. They made a usually stressful process pleasurable and personable - thank you!
Thank you, Flo!
5/5
The Trusted AgentNony Kerr-Smiley - Tireless
Nony worked tirelessly with us in our search for a property. She arranged for us to have a second viewing of a property on a Sunday, her day off. Her enthusiasm for her job is contagious. Thank you Nony!
Fantastic 5STAR review for Nony at Charters Winchester, thank you Joselyn for your time and feedback, it is most appreciated."
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. Charters won Platinum in The Trusted Agent 2026 awards.
