5/5
TrustpilotGreat team work at Carters.
Charters sold our property in 3 weeks, a great team especially Oliver who worked so hard.
Agent replied · 29 July 2023
Thank you for the review, Oliver will be delighted!
Trusted Agent profile · Winchester · Hampshire
Verified
Charters Winchester reviews
★★★★★
2,888 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,888 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
1,902
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
Trustpilot4/5
GoogleRosie was very helpful in arranging viewings of several rental properties and was able to answer any questions I had. Very good service.
Agent replied · 28 October 2023
Thank you Helen for taking your time to review the service received.
5/5
TrustpilotA professional company with platinum…
A professional company with platinum service.We have just completed the purchase of a new prestige home in Winchester in less than 8 weeks ( including the Christmas holidays )From the initial enquiry to completion the charters team were informative, totally on point, doing what they said they would do, always engaged with regular updates and incredibly efficient.Having used other estate agents in the area, they are by far the best.
Agent replied · 29 July 2023
Eamon, thank you for the review, it is much appreciated. Congratulations on your new home and all the best for the future.
5/5
TrustpilotWould recommend
I got shown round a property by Amelia from the Southampton office today and she was very punctual professional, whilst I was conducting my search. I would have no hesitation in recommending Amanda and Charters in the future based on my experience
Agent replied · 23 October 2024
Francis, thank you for the five-star review!
5/5
GoogleVery professional and helpful, not at all pushy and understood what I was looking for.
Agent replied · 13 April 2026
Thank you for the kind review, the feedback is welcomed.
5/5
TrustpilotWe found Charters Estate Agents to be friendly and professional.
We found Charters Estate Agents to be extremely friendly and professional. They have given us excellent service throughout the journey. All the team have been great with special mentions for Jonathan, Storme, Kerry and Tilly. Many thanks guys.
Agent replied · 23 December 2024
Thanks Mark, the team at Park Gate will be delighted to hear this.
5/5
TrustpilotHighly professional and friendly team…
Highly professional and friendly team who guided us with great confidence through a long drawn out process in a tricky market. Always at the end of the phone when we needed them and kept us up to date with any development as soon as they happened. I would recommend charters to both buyers and sellers,
Agent replied · 19 June 2024
Thank you Lucinda, this is great to hear.
5/5
TrustpilotThanks to Rebekah
Thanks to Rebekah for her kindness and support in helping move around gas inspection timing to accommodate my personal situation.
Agent replied · 29 July 2023
Thank you for the review! Rebekah will be so pleased!
5/5
GoogleWe are a young couple relocating from London to Winchester for a professional career move and were looking for 2-bedroom rental properties close to the amenities of central Winchester. We didn't have much prior knowledge of the local area or property market. Kathryn Dyer, our lettings negotiator was a fantastic source of advice and kept us fully up to speed with properties coming onto the market throughout our search process. The process from lettings to pre-tenancy checklist to move in was smooth and well-managed and reflective of a cohesive and organised team. We have just moved in to a wonderful 2-bed in Fulflood and couldn't be happier. Thank you.PositiveResponsiveness, Professionalism
Agent replied
Thanks for taking the time to review the service. All the best
4/5
Google> They sent me more properties of interest than anyone else, by far, they were simply in a different league > The attentiveness of the Charters team was excellent. > They kept up regular contact through out the process. > I would certainly recommend Charters to anyone. However, a possible improvement: > I would have valued an overview at the start of the journey of all the various steps involved in the process. It felt assumed I knew what I needed to do, and what was going to happen.PositiveResponsiveness, Quality
Agent replied
Benn, thank you for your review - each point raised is taken on board and your comment about the start of your journey has been noted. We appreciate this feedback, thank you and all the best.
5/5
TrustpilotFantastic service and support from the…
Fantastic service and support from the entire team at Charters. From the very first phone call and meeting with Gary, to the advice and set up of the tenancy with Sarah we have been very impressed. Thanks so much Charters of Winchester. We highly recommend you.
Agent replied · 24 August 2024
Thank you Helen, our Winchester lettings team are one of the best in the business and we appreciate your review.
5/5
GoogleEden from Charters was a breath of fresh air and made our property search so much more enjoyable and easy. Eden really took the time to understand exactly what we were looking for and went out of her way to make sure the process was as simple as possible for the both of us. We found the perfect property for us via Eden’s superior knowledge of the market, local area, and us as a couple (having actually taken the time to understand what we needed). Thanks again Eden.
Agent replied
Hi Rachael, Thank you so much for this lovely review. It is appreciated and will be passed on to Eden and the team.
5/5
TrustpilotWe cannot fault Charters
We cannot fault Charters - from beginning to end they provided a professional, personal and friendly service. They certainly worked hard to promote the sale of our property and Charlie in particular was very supportive. Charters kept us well informed throughout the whole process and any queries were responded to very quickly.
Agent replied · 19 June 2024
Thank you for the review!
5/5
TrustpilotLovely staff
Lovely staff, the team were great on phone and in person. Specifically Sophie Pickering who I spoke to on the phone and in person. She's helped me pick out a flat that suited me perfectly and started the process for me. Would definitely recommend.
Agent replied · 23 October 2024
Thank you, Chloe. We hope you love your new home!
5/5
The Trusted AgentFantastic service
Thank you Nomy for your outstanding service. You have provided us with second to non service, if only all the other companies worked as hard and efficiently as you! Thanks for all your help especially and your great team Claire and Rich
Agent replied · 26 June 2017
Fantastic 5STAR review for Nony, thank you Richard for taking the time to leave your feedback for Nony and the Charters Winchester Team.
5/5
The Trusted AgentCommitment & Enthusiasm
Two words that some up Nony and make her an exceptional estate agent. She clearly loves her job and that makes working with her a pleasure. She did a great job together with the team at Charters selling our house. Edmund B
Agent replied · 22 June 2017
Thank you Edmund for a wonderful 5STAR review for Nony who is truly exceptional and for the Charters Winchester team as a whole. Your review demonstrates that the ethos of both the company and our teamwork payoff!
4/5
TrustpilotElla was very helpfu
Ella was very helpful throughout the whole process. Calling at the right times and very quick with emails.
Agent replied · 29 July 2023
Hi Bruno, thank you for the reivew! This is great to hear.
5/5
GoogleExcellent communication and so helpful!
Agent replied · 13 April 2026
Great to hear!
5/5
TrustpilotChapters worked hard trying to find us the right property
Ryan at Chapters worked hard trying to find us a property in the end we lived out of the area and couldn’t sell ours! However, he regularly kept in touch with us happy to show us any relevant properties coming on the market.
Agent replied · 23 October 2024
Thank you for the review! Ryan will be delighted.
5/5
GoogleDealt with Rosie who was extremely helpful, got our offer proposed and accepted very quickly and everything has been very smooth so far
Agent replied · 28 October 2023
This is great to hear and all the best moving forward!
5/5
GoogleCharters were great in our search for a property. Sarah was so helpful and eager to help us throughout the process. Highly recommend
Agent replied · 28 October 2023
Thank you Caitlin!
5/5
GoogleAbsolute pleasure to deal with, very professional. Sarah made everything so easy for us and negotiated a really good deal.Thank you Charters Winchester.
Agent replied · 28 October 2023
Thank you so much for the review!
5/5
The Trusted AgentCharters is my 'go to' agent, and are always professional but without losing the friendly touch.
Nony is on top of her game, always one step ahead in her knowledge of the local property market and in her ability to get the information to you quickly. Combined with that is her is unique, entertaining and always friendly approach!
Agent replied · 3 January 2017
Thanks Caroline for your insightful 5STAR review of Nony from Charters in Winchester - very much appreciated.
5/5
TrustpilotSarah Bainbridge is a proactive and…
Sarah Bainbridge is a proactive and efficient letting negotiator. She helps me resolve issues and ensuring smooth transaction
Agent replied · 29 July 2023
Hi Qi, thanks for leaving this review! Sarah will be overjoyed with the feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers123 reviews
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Buyers226 reviews
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
Landlords7 reviews
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
Tenants48 reviews
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
About Charters Winchester
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Questions about Charters Winchester
What do sellers say about Charters Winchester?
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
What do buyers say about Charters Winchester?
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
What do landlords say about Charters Winchester?
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
What do tenants say about Charters Winchester?
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Has Charters won any awards?
Yes. Charters won Platinum in The Trusted Agent 2026 awards.
