5/5
TrustpilotAmazing!
Amazing!We are new in UK,Very Happy About the service. Ella was very helpful and answered all my equires.
Agent replied · 26 August 2023
Hi Ahmed, thank you for the feedback, really appreciate this.
Trusted Agent profile · Winchester · Hampshire
Verified
Charters Winchester reviews
★★★★★
2,893 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,893 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
1,907
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCharters review
Rosie and Cheryl were prompt in replying to our messages and questions about a flat we have now rented in Winchester. Thank you!
Agent replied · 29 July 2023
Natalie, thank you for this review, both Rosie and Cheryl will be delighted.
5/5
GoogleSarah Bainbridge has been the most helpful estate agent, she’s really helped us clear up a few things that were mis-communicated Appreciate it a lot
Agent replied · 28 October 2023
Thank you Sarah.
5/5
The Trusted AgentFantastic level of service
Nony was very helpful throughout the whole process, particularly going the extra mile at the end, helping us on rather a tricky day when the vendor hadn't left the house despite having completed on the sale. Her assistance - and empathy - was greatly appreciated.
Agent replied · 11 December 2017
Thank you for your 5 Star Review. All feedback is taken seriously and is very much appreciated.
5/5
TrustpilotStephen Henry was exemplary
Stephen Henry was exemplary: thorough, patient and communicative.
Agent replied · 19 June 2024
Thank you for the review!
5/5
GoogleI have been working with Alex Bulpitt from Charters Estate Agent to find a house in Winchester. Alex has been caring, considerate and extremely well informed. It has been a good experience, in what is a stressful activity, to move house. Thanks
Agent replied
Heather, thank you for taking the time to review your estate agency experience with Alex. All the very best for the future.
5/5
The Trusted AgentExcellent Estate Agent
Lilly was brilliant to deal with from the get go, providing lots of options for us and helping to find the perfect house to rent. With a hassle free process and brilliant communication i would highly reccomend Lilly to anyone looking for a place to rent.
Agent replied · 28 June 2016
Phillip, thanks for your 5STAR review and open recommendation following your rental experience at Charters in Winchester with Lily and the team. Good luck in your new home.
5/5
The Trusted AgentFantastic service
This is the second time that Charters Winchester have found us an apartment. The staff are friendly and dedicated. Jas and Lily listened carefully to what we wanted and the found the perfect property. Charters would always be my first choice if looking for another property.
Agent replied · 20 May 2016
Hello Caroline, Thanks for the great review. So pleased to hear that you are a very happy and returning customer! See you again soon...? Thanks
5/5
The Trusted AgentGreat service and highly recommended
Kevin provided a great service and opened our eyes to mortgage options we hadn't even considered possible. He greatly simplified what can be a very complex process. He was able to find us a great deal on a new mortgage and would highly recommend him.
Agent replied · 18 October 2017
Fantastic 5STAR review for Kevin at Trinity Rose Private Finance, thank you Tom for your time and feedback it is most appreciated.
5/5
The Trusted AgentEverything you hope for from an estate agent..
Charlotte showed us around two houses in one afternoon and we commented afterwards that she was the perfect estate agent. We found her to be efficient and helpful, considerate and thoughtful, patient, pleasant to deal with, as well as knowledgeable and informative about the properties.
Agent replied · 19 September 2017
Fantastic 5STAR review for Charlotte at Charters Winchester, thank you Jane for taking the time to acknowledge Charlotte's efficiency, she truly is a professional. We appreciate your time and feedback.
5/5
TrustpilotReceiving great Customer Service from Charters Southampton
All members of staff are very helpful & welcoming.Rosie & Jake are our "assigned" members of staff, in order to give "that personal service"; they have and continue to do so in bundles.Communication is very good, always being kept up to date on progress, always a willingness to help and ease the pressure; very impressed.
Agent replied · 19 June 2024
Thank you, Hazel!
5/5
The Trusted AgentFound us the house we wanted
Very happy with Charters. Found us the house we wanted (with a bit of luck thrown in) and great to deal with across the whole "adventure". Jo, in particular, was very friendly and professional and a lot of fun along the way. Would recommend Charters.
Agent replied · 17 July 2017
Thank you Damian for your 5STAR review for Charters Winchester and for the special mention for Jo, it is much appreciated.
5/5
TrustpilotI had a fantastic experience working…
I had a fantastic experience working with an exceptional property sales team to sell my home. Their expertise and professionalism were evident from start to finish. They devised a strategic marketing plan utilizing online platforms and traditional advertising channels. Communication was superb, with prompt responses to all my inquiries and regular updates on the sale's progress.
Agent replied · 19 June 2024
Thank you for your review! Much appreciated!
5/5
The Trusted AgentJo kept me sane throughout!
Jo has kept us informed of the progress of our purchase at every opportunity, even though it has dragged on and on due to reasons out of her control. She has remained positive and cheerful throughout, and for that, I thank her very, very much!
Agent replied · 6 June 2017
Fantastic 5STAR review for Jo, thank you so much for your time and feedback, it is much appreciated.
5/5
TrustpilotNice
Ella was very nice and professional and was a pleasure to be shown a property by her was very straightforward and informative
Agent replied · 29 July 2023
Thank you for the feedback, really appreciates this.
5/5
TrustpilotRebecca was very friendly
Rebecca was very friendly, knowledgeable and professional in all her dealings with us. A pleasure to deal with and a credit to her profession.,
Agent replied · 29 July 2023
Thank you for reviewing the service received. Rebecca will be delighted with this feedback.
5/5
TrustpilotStorme has been really responsive and…
Storme has been really responsive and very helpful in our search for a property.
Agent replied · 25 November 2023
Thanks for leaving this review Mike, Storme will be delighted.
5/5
TrustpilotGreat support from Tilly Orsmond
Great support from Tilly Orsmond. A very personable young lady who supported me get my property valued and also was really helpfully highlighting properties that I might be interested in before they went onto Right Move - the most personal experience I had from all the Estate Agents I went into in Park Gate.
Agent replied · 19 June 2024
Thanks Vicki, this is great to hear.
5/5
TrustpilotWe had a viewing with Chloe and she was…
We had a viewing with Chloe and she was fantastic. She gave us time to look around and thoroughly explained the procedures to continue with the rental process. I’ve contacted her a few times with queries and she responds promptly and cannot help enough!!! What excellent customer service and a credit to the company!
Agent replied · 19 June 2024
Thank you, Lucy!
5/5
The Trusted AgentAs first time buyers Leanne was our point of contact for the purchase. Leanne was imperturbable and we cannot commend her enough for her regular updates and general assistance in the protocol of a house purchase. A true credit to the profession and the Agency.
Agent replied · 7 September 2016
Rob, thank you for this wonderful review from a First Time Buyer point of view. Delighted that Leanne's assistance was so appreciated. Thanks for sharing.
5/5
TrustpilotMy experience with professional people…
My experience with professional people in Charters has been wonderful. Very kind, alway available for every questions, they helped me in a very delicate and stressful situation to find a House. I would love to thank you especially: Ella, Sophie and Rosie.Thank you very much
Agent replied · 23 October 2024
Thank you Manuel, much appreciated.
5/5
TrustpilotLettings Team run by Gary were…
Lettings Team run by Gary were brilliant. Special shout out to Rosie who found us a tenant quickly and efficiently with great communication
Agent replied · 29 July 2023
Hi Chris, thank you for the feedback, really appreciates this.
5/5
The Trusted AgentA bundle of energy!
I rang Adel to register while searching for somewhere to rent. She was really friendly and professional on the phone and arranged for some viewings straight away. When I met her in person, she was just as enthusiastic and helpful. Her energy is great!
Agent replied · 23 November 2017
Thank you very much for your feedback regarding your interaction with Charters, it is much appreciated.
5/5
TrustpilotTrustworthy and friendly business
Thank you for your friendly and profesisonalism shown in helping us view and decide on our next house. Chloe met us at the propeties and gave us a good insight into each property with her knowledge and expertise. We highly recommend Charters as your estate agents.
Agent replied · 23 October 2024
Thanks George, Chloe will be delighted to hear this!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers123 reviews
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Buyers226 reviews
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
Landlords7 reviews
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
Tenants48 reviews
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
About Charters Winchester
Buying or Selling? Renting or Letting? Pop in and say "HELLO"
Want Charters to help?
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
Want every enquiry from this page to come to you only? Upgrade to View Agents
Questions about Charters Winchester
What do sellers say about Charters Winchester?
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
What do buyers say about Charters Winchester?
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
What do landlords say about Charters Winchester?
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
What do tenants say about Charters Winchester?
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Has Charters won any awards?
Yes. Charters won Platinum in The Trusted Agent 2026 awards.
