Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,893 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,893 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
1,907
Reviews on Trustpilot
Business-wide
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
4/5
GoogleFriendly and helpful, but not all messages always passed on, and I always seemed to talk to somebody different! However, Eden has been most helpful, along with Sarah and Mark, and thanks to them I have had an offer accepted.
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleAlthough he wasn't able to locate our dream property, Ash was a professional, courteous and friendly member of Charters staff. He went out of his way to assist, and we would recommend him and Charters to anyone searching for a house in the area.
Dear David, thank you for your feedback relating to your house search with Charters. We wish you all the very best.
5/5
The Trusted AgentIn the selling of our property, we have found Nony to be welcoming, persuasive, determined, energetic and experienced. All key ingredients in the end to end process of selling an unusual property. She is supported by an enthusiastic team and we are grateful for all her help.
Thank you Mike for your kind review of Nony and her efforts from Charters in Winchester. 5STARS much appreciated, thank you!
5/5
The Trusted AgentGreat agent, very professional
We were purchasing a property through Charters and spent some time negotiating. Nony was very professional and seems to know the market in Winchester very well, my husband and I received her weekly updates which were personable and a pleasure to read, making real estate interesting !!
Thank you Hannah for the positive 5STAR feedback against Nony and Leanne of Charters in Winchester...
5/5
GoogleWorked with Leslie and Rosie to arrange our move to a rental property. Couldn’t fault either of them, they were quick to respond and answered all our questions.
Thank you for the review, this is great to hear.
5/5
GoogleGreat service from Charters! All the staff were polite, professional and readily available. In particular, Sarah Bainbridge was very helpful and just made the whole process very easy.
Thanks Holly!
5/5
TrustpilotThe best Estate Agents
Charters have been efficient and professional all the way through a difficult house sale. I completely trusted them to get our sale through. They kept us fully updated throughout the whole process and were always available for support , always ringing us back if they were unavailable when we called.
Great to hear, thank you for the review.
5/5
The Trusted AgentExcellent
Connor has been extremely helpful with our house move. He has always been polite, reliable and quick to sort out any queries or issues. The whole process has exceeded our expectations and we have been very satisfied with the service. We wouldn't hesitate to use Charters again!
Clare, thanks ever so much for your glowing testimonial of Connor and the Charters Winchester team. So pleased that we exceeded your expectations.
5/5
Trustpilot10/10
Jonny and everyone else at Charters Southampton were great throughout. They were recommended to us and would definitely recommend them onto someone else!
Hi Callum, thank you for the review, it is greatly appreciated.
5/5
TrustpilotShannon was very professional and…
Shannon was very professional and always very helpful with any questions we put to her.
Martin, thanks for the review, Shannon will be so pleased.
5/5
The Trusted AgentWinchester's Finest
Ollie is great to work with - the ultimate professional, reactive and dependable. What's more impressive is he put up with my daily calls / emails with good humour, and delivered exactly what he said he would. I will be recommending him to anyone in the area.
Emily, thank you for your recommendation to others, and for highlighting the positive experiences following your relationship with Oliver and Charters in Winchester. Thank you very much.
5/5
Trustpilotleaving a 5 star review because…
leaving a 5 star review because charters in particular (Robyn + Shannon) helped me move in to my first flat with my girlfriend, and their attitudes were so easy to work with, super kind people and i’m thankful so much for them and charters.
Thank you for the review!
5/5
The Trusted AgentOutstanding service, from expression of interest to completion.
Thank you Jo and all the Charters' team for guiding and assisting us through our successful house purchase. Whilst supporting your vendor you have always provided impartial, prompt and sound advice that have enabled both parties to enjoy a rewarding outcome. Many thanks, Alan and Philippa
Thank you Alan for your 5STAR review for Jo and the Charters Team in Winchester, we appreciate your time and feedback.
5/5
TrustpilotThank you, Charters!
Charters did a great job of letting our house. In fact, before we had even advertised it publicly, Sarah Bainbridge had found some tenants who were willing to pay the rent at asking price. Martha O'Sullivan and the rest of the team then proved highly efficient at managing the subsequent paperwork and our tenants have now moved in, on time. Thanks very much to the Charters team!
Edward, thank you so much for the review. The team will be greatly pleased with this!
5/5
The Trusted AgentThanks to Jo at Charters.
We've just exchanged, so a big thanks to Jo who kept us fully up to speed throughout the whole process. Always happy and positive, even when some tempers (not ours I might add) were becoming frayed! Our second sale through Charters and once again great service.
Fantastic 5STAR review for Jo at Charters Winchester, thank you Mark for your time and feedback, it is much appreciated.
5/5
The Trusted AgentEnthusiastic and anxious to meet our property requirements.
Tom has been untiring in his efforts to find us a suitable property and has always followed up on viewings made to establish how to fine tune our requirements when these have not been met.. He continues to work diligently to find us our dream home.
Thank you Malcolm for your great 5STAR review for Tom at Charters Winchester, we really appreciate your time and feedback.
5/5
TrustpilotHad a viewing yesterday for a property…
Had a viewing yesterday for a property with the lovely Lilly Mott very friendly and professional who then her colleague took over the rest of the property details Harrison beadle also very professional can’t thank them both enough for a smooth and nice successful letting experience
Thank you, Kirsty, for the five-star review!
5/5
TrustpilotFantastic experience with Sarah…
I had a fantastic experience with Sarah Bainbridge. She was incredibly helpful, especially when I was out of town. We communicated entirely via email, and she made the rental process clear and easy to understand. She also responded to my queries promptly. I highly recommend her services. Thanks, Sarah!
Thank you, Sonia, for your five-star review!
5/5
TrustpilotSam the hero
My landlord is selling the flat but Sam at Charters is keeping me informed of what's going on, what could happen re giving notice etc and generally has just been easy and friendly to contact. Charters overall are actually the best agents I've had in over a decade of renting
Thank you Becky!
5/5
TrustpilotExcellent service
Recently worked with Ella Burnet from charters. Had a great experience. She was supporting and guiding from the beginning throughout the process.Highly recommended.
Thank you for taking your time to review the service received.
5/5
TrustpilotThank you to all at Charters…
Thank you to all at Charters Winchester. From looking to a property to buy to a property to rent, we have been so well looked after. We will stay in touch for the next process but thank you for having made us felt listen to through a very stressful time.
This is reassuring to hear, thanks Sylvie.
5/5
TrustpilotFrom our first contact with Charters at…
From our first contact with Charters at a property viewing with Katie, where she made us feel very relaxed and was able to provide detailed, useful information on the property to us right through to the progression and exchange with Stephen. Charters have shown themselves to be welcoming, thorough and always on-hand and quick to respond even towards the end of the working day for any questions or help we needed.
Thank you Brian, for taking your time to review the service received.
5/5
GoogleVery quick and efficient estate agents. Sarah was really lovely and helpful during viewings and arranged multiple in one day for us which was really handy!
Thanks Alisha for the wonderful review!
5/5
TrustpilotAmazing!
Amazing!We are new in UK,Very Happy About the service. Ella was very helpful and answered all my equires.
Hi Ahmed, thank you for the feedback, really appreciate this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
Buying or Selling? Renting or Letting? Pop in and say "HELLO"
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
Want every enquiry from this page to come to you only? Upgrade to View Agents
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. Charters won Platinum in The Trusted Agent 2026 awards.
