Every review we hold for the Winchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe lettings team (Sarah and Gary…
The lettings team (Sarah and Gary specifically) did a brilliant job renting our home out for us in a challenging market. They were great at keeping us informed especially when we were chasing hard and under time pressure. They turned around our tenancy in lightning fast speed and the back office team Cheryl and her colleagues did a fantastic job managing this.
Sophie · 8 May 2024
Agent replied · 19 June 2024
Thank you Sophie! Sarah and Gary are the best when it comes to letting in Winchester! Thanks for leaving this review.
★★★★★ 5/5
TrustpilotA great team!
I have had the pleasure of working with Charters to help find my family some lovely rental properties in Hampshire over the past 4 years. Gary and Sarah have always been so helpful, patient and knowledgeable. We have dealt with many of the teams within Charters and they have all been friendly, professional and approachable at all times.
Dee · 20 July 2024
Agent replied · 24 August 2024
Thank you for the 5-star review!
★★★★★ 5/5
TrustpilotHighly recommend Charters to anyone who…
Highly recommend Charters to anyone who are looking for the property!Good taste of properties; very patient and gentle to client.（Ella Burnet, always reply me fast, very efficient! Carolyn, very kind to me during the viewing. If the manager could see the comment, please pay more bonus to these two reliable staffs!)And NEVER go to Morris Dibben. the most irresponsible and lazy agency I have ever meet. Really awful experience.Hope Charters can be more and more thriving
Dengfeng · 14 June 2023
Agent replied · 29 July 2023
Thank you so much for the review, both Ella and Carolyn will be delighted. We really appreciate the recommendation.
★★★★★ 5/5
TrustpilotFirst class in every aspect
Our whole experience to date with Charters has been first class. From registering our initial interest with Daniel in Romsey, he put us in contact with Chawley in the same branch & Daryl in Southampton. We have a young family and have felt valued & cared for at every step of the way. We can honestly say that every team member we have liaised with has cared about our moving situation. We really cannot speak highly enough of the whole team. Thank you!
Dan · 8 February 2023
Agent replied · 29 July 2023
Thanks for taking your time to review the service received. The team will be so pleased with your feedback.
★★★★★ 5/5
TrustpilotGreat!
Shannon was really helpful and quick when replying our questions.Charters has provided great customer service all the way through the whole process.
Luisa · 17 November 2023
Agent replied · 25 November 2023
Thanks Luisa!
★★★★★ 5/5
The Trusted AgentNony is warm and friendly with a great sense of humour.
Nony is extremely hard working and I have enjoyed her amusing emails on a Friday night! She has a great sense of humour with a warm personality. Along with the rest of the Charters team she has been positive and friendly during my house sale.i would recommend Charters for their direct and helpful manner.
Prue · 30 June 2016
Agent replied · 30 June 2016
Prue, thank you for your wonderful and accurate summation of Nony and the Charters Winchester team.
Many thanks
★★★★★ 5/5
TrustpilotHarrison is a star!
Me and my partner were looking for a property quite urgently as we needed to vacate the one we were living before by the end of February. Harrison has made the process extremely smooth and quick for us. He took it upon himself to update us on any new properties and to secure us a place! He has made such stressful time much better for both me and my partner! At the viewing, I met a lovely blond lady (whose name I don’t remember unfortunately) who was amazing at explaining the whole process for us! Thank you, Charters!
Tsvetelina · 2 February 2023
Agent replied · 29 July 2023
Thank you for the feedback, really appreciates this.
★★★★★ 5/5
TrustpilotVery impressed
Nathan from the Bishops Waltham office has been working very hard to find a property for me despite my long list of red lines. He has been unfailingly patient and tenacious in his efforts to find the right home for me to downsize to, despite his awareness of my uncertainty about the proposed move. It would have been easy for him to dismiss me as a time-waster but he has never stopped trying. I also felt very comfortable with Darcy who came to appraise my property and explained everything in comprehensive detail without ever being remotely insistent or pushy. If I do decide to sell up and move, I will have no hesitation in using Charters and would recommend them without reservation.
Mrs · 1 February 2023
Agent replied · 29 July 2023
Thank you for taking your time to review the service received.
★★★★★ 5/5
TrustpilotDisappointed- but now a happy landlord.
As a disappointed landlord receiving back my property in a pretty awful state, my life has been made so much easier due to the fantastic response from Charters property management division, in particular a certain lady called Rebecca, nothing is to much trouble for her, she has been absolutely amazing in organising all the tradesmen I require to bring my property back up to a high standard so that I can relaunch it back on to the market.
Steve · 7 April 2023
Agent replied · 29 July 2023
Thank you so much Steve! Rebecca will be ever so pleased with this feedback.
★★★★★ 5/5
TrustpilotRosie at Charters Winchester
Rosie has been excellent in helping me secure an apartment in Winchester, she is very thorough and has answers to all my questions. Highly recommended and made the whole experience very easy.
Shaun · 31 January 2023
Agent replied · 29 July 2023
Thank you for the amazing review! Rosie will be so pleased with your feedback.
★★★★★ 5/5
The Trusted AgentBest Estate Agent in Town
First class customer service. None really gets to know you as a person, rather than just another name on a database. Even though i was buying a property - rather than selling - i really felt Nony was acting on my behalf. Keeps in regular contact and always to happy and positive. :-)
Vicky · 16 October 2017
Agent replied · 17 October 2017
Great 5STAR review for Nony at Charters Winchester. Thank you Vicky for your acknowledgement of Nony, we really appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentWith you every step.
Nony was a joy to work with. She sought to find out everything needed to help you find the perfect home. We felt as if she was working solely and specifically for us and alongside us in our search. A personal and professional approach that made us feel valued. We'll use her services again.
Barry · 4 April 2016
Agent replied · 6 April 2016
Thank you Barry. We are most pleased to receive your feedback on your experience, especially as you found the service to be so personal and valued. Fantastic. Looking forward to serving you again...soon?
★★★★★ 5/5
TrustpilotCharters Park Gate
Charters Park Gate, Southampton have helped us secure our next house
Customer · 24 September 2026
★★★★★ 5/5
TrustpilotGreat Flat Finding Experience
Have been searching with Amelia as our letting negotiator, she's been really friendly, fantastic service and has been patient while we've been viewing properties, she's been really active in sending us new potential properties on the market so it's made us really want to rent with charters for the properties!
Damian · 19 November 2024
Agent replied · 23 December 2024
Thanks Damian, much appreciated.
★★★★★ 5/5
TrustpilotExtremely helpful and professional
Extremely helpful and professional. Particular thanks to Ash for his help in trying to find us the right home.
Emma · 17 January 2024
Agent replied · 27 January 2024
Thank you for the review Emma! Ash will be so pleased!
★★★★★ 5/5
TrustpilotGreat customer service
We gave our rental property requirements to Ash at Charters, and he regularly contacted us with properties that might suit us, more than any other agent we contacted. He was absolutely brilliant, and very kind. We ended up finding a property elsewhere, but I wanted to write this review to say thank you for my super customer experience with Ash.
Lizzie · 5 June 2024
Agent replied · 19 June 2024
Thank you Lizzie - Ash will really appreciate the review!
★★★★★ 5/5
TrustpilotCarolyn Hope was extremely helpful in…
Carolyn Hope was extremely helpful in both the viewing and follow up on the property. Thank you so much , I appreciate. She is a cheerful person.
Christnora · 29 June 2023
Agent replied · 19 June 2024
Thank you for the feedback. Carolyn will be delighted!
★★★★★ 5/5
The Trusted AgentVery friendly and helpful
Me and my girlfriend are first time buyers and Simon was extremely helpful talking us through the process and explaining all the options. He was happy to fit meetings around our commitments and did a fantastic job in securing the mortgage for us - and a very friendly chap too, would certainly recommend.
Ben · 13 July 2017
Agent replied · 14 July 2017
Fantastic 5STAR review for Simon at Charters Winchester, thank you Ben for your feedback it is much appreciated.
★★★★★ 5/5
The Trusted Agentvery professional and helpful
In the process of sales of my property in Winchester it was Jo and Charters that showed true professionalism and high quality of customer service. Jo kept me up to date and kept a close contact with buyer, seller and both solicitors to support and speed up the process as much as possible.
Anonymous · 12 April 2017
Agent replied · 12 April 2017
Thank you for your 5STAR review, it is much appreciated.
★★★★★ 5/5
TrustpilotJust wanted to sincerely thank Simon
Just wanted to sincerely thank Simon, Kevin & Ashley @ Charters for all their efforts & support helping me find my dream home!It was not straight forward as I had lots of things I wanted the property to have however their patience & expertise was invaluable.Once again really appreciate all your help…
Darrin · 18 December 2023
★★★★★ 5/5
TrustpilotJust wanted to say a huge thank you to…
Just wanted to say a huge thank you to Ella! She’s one of the best estate agents I’ve ever used and couldn’t do enough for me! - AS
Alex · 23 May 2023
Agent replied · 29 July 2023
Thank you Alex, for the amazing review! Ella will be so pleased with the feedback.
★★★★★ 5/5
TrustpilotThank you Andy for all your help and…
Thank you Andy for all your help and advice.
Athira · 23 July 2024
Agent replied · 24 August 2024
Thank you!
★★★★★ 5/5
TrustpilotVery responsive and sort out any issues swiftly
Very responsive and sort out any issues swiftly. Lily Moores was always my point of contact and has been extremely helpful at all times. I definitely recommend them.
Mina · 22 May 2023
Agent replied · 29 July 2023
Hi Mina, thank you so much for the feedback, it is much appreciated.
★★★★★ 5/5
GoogleMy partner and I had the best experience with Charters. As first time home buyers we needed all the help we could get! Jonny Beattie was our main point of contact - he was great and was there every step of the way.
Lane · 29 July 2021
Agent replied
Thank you so much for this review Lane. It has been passed on to Jonny and the team.
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