Every review we hold for the Winchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
The Trusted AgentWitty, professional and friendly
Nony was by far the most determined agent when it came to finding me a property. Fun to speak to but very professional Nony was fantastic and although I found my property with another agent it was only chance. Nony was consistent in following up all new instructions and keeping me informed. Excellent agent. Thanks Nony.
MD · 15 October 2016
Agent replied · 17 October 2016
Thank you MD for taking the time and trouble to endorse Nony of Charters in Winchester with your 5STAR review even though you bought elsewhere! This proves our customer service approach works regardless!
Many thanks.
★★★★★ 5/5
The Trusted AgentBuying a property in Winchester
My wife and I called on Saturday 2nd December without an appointment into four Estate Agents to discuss buying a property in Winchester. Of the four we visited, Liz Pauls came out head and shoulders above the others in the way she greeted us on arrival, discussed our requirements and very helpfully handled our enquiry.
David · 5 December 2017
Agent replied · 7 December 2017
Thank you for your 5 Star review. All feedback is taken seriously and we much appreciate it.
★★★★★ 5/5
The Trusted AgentPersonal and smooth service
Charters very quickly got a feel for the kind of property we were after. It was a rare thing in Winchester. However, they found it. Leanne kept us in the loop throughout the entire process. Having never purchased a house before Leanne seemed to make it all feel relatively easy.
They know what they are doing.
Stacey · 21 July 2016
Agent replied · 21 July 2016
Great review thanks Stacey. We do try hard to do our jobs and it is great when our efforts are recognised in the pursuit of customer service.
Many thanks and good luck.
★★★★★ 5/5
TrustpilotVery efficient and responsive team
Very efficient and responsive team, Sophie Pickering was very helpful in answering my questions and very knowledgeable about the property.
David · 13 February 2024
Agent replied · 19 June 2024
Thank you David, this is much appreciated.
★★★★★ 5/5
TrustpilotSimeon and Chloe have been excellent…
Simeon and Chloe have been excellent throughout the whole process. Normally I would speak to several agents to get a rounded view of the market, but didn’t need to in this case, as the team did a thorough job from valuation to finding tenants very quickly, to the timeline that Simeon outlined 6 months before - all with a friendly, warm and attentive service.
Peter · 4 May 2024
Agent replied · 19 June 2024
Thank you, Peter, for the 5-star review!
★★★★★ 5/5
The Trusted AgentOli was professional, courteous and always willing to help with any queries we had throughout the selling process. Of the four or five agents we considered when selling, both he and everyone at Charters Winchester were leagues ahead and made it an easy decision for us to employ them. We hope to use your services again!
John · 3 June 2016
Agent replied · 6 June 2016
John, many thanks for taking the trouble to review Oliver so positively and for categorising him vs. the 4 or 5 other agents!
A great endorsement, thank you!
★★★★★ 5/5
GoogleCharters in Winchester have just recently sold my home after it was on the market for only 4 months. They were wonderful. Dedicated, professional, efficient and constant. …
Jane · 13 September 2025
Agent replied · 13 April 2026
Thank you for the review Jane. This is great to hear.
★★★★★ 5/5
TrustpilotEasy 5 stars
There is no better Estate Agent in Winchester at finding good tenants quickly. The entire process is smooth and staff are efficient and personable. Big shout out to Rosie, but all staff are great.
Sarah · 31 January 2023
Agent replied · 29 July 2023
Thank you for the feedback Sarah, really appreciates this.
★★★★★ 5/5
TrustpilotJust right agency and excellent customer experience
I am extremely grateful for the wonderful experience I had with Charters Estate Agents in finding a home that I truly love to live in. They offer a wide range of choices and carefully select propositions that align with my criteria. The team's efficiency and care in helping me throughout the process have been exceptional. I want to express special appreciation to Sarah Bainbridge for her invaluable advice, hard work, and deep understanding of our needs, which resulted in finding the perfect house for us. Thank you!
Masha · 6 April 2023
Agent replied · 29 July 2023
Thank you, we are so glad to hear you had a positive experience.
★★★★★ 5/5
TrustpilotEffective and diligent agency
Charters are a proactive, efficient and personable agency. They think about the clients they work with and cater to their specific needs in a way that stands out well from others. Communication is clear and enthusiastic, enabling customers to get what they need when they need it. Would definitely use them again.
Chris · 20 November 2024
Agent replied · 23 December 2024
Thank you Chris - this is really useful to know, much appreciated.
★★★★★ 5/5
TrustpilotI had an outstanding experience working…
I had an outstanding experience working with Charters during the sale of my property. Their team's communication and positive attitude were exceptional throughout the entire process. Their professional advice was not only helpful but also instrumental in getting the job done successfully. I cannot recommend the staff at Charters highly enough, and I wholeheartedly urge anyone looking to sell their house to give them a try. Their commitment to excellence truly sets them apart.
Ben · 21 September 2023
Agent replied · 28 October 2023
Thank you Ben, for taking your time to review the service received.
★★★★★ 5/5
The Trusted AgentExceptional, friendly and amazing
Jo helped us through the exchange progression process, she was in touch every day keeping spirits high and helping to progress the chain when things were a little nail biting. Due to her professional approach and style of customer service we achieved a happy outcome for all parties involved. I highly recommend Jo and Charters
Rachael · 1 August 2017
Agent replied · 2 August 2017
Wonderful 5STAR review for Jo and the Charters Winchester Team, thank you Rachael for your time, we really appreciate your feedback.
★★★★★ 5/5
The Trusted AgentCheery email newsletters
Although I did not purchase through Charters, my week was lifted by receiving weekly newsletters from Nony. Her chat kept me giggling as I perused her choice of homes; hers newsletters felt so friendly. Her selection of properties were mouthwatering, she clearly knows them well and was able to pick out their unique selling points.
Wendy · 10 May 2017
Agent replied · 11 May 2017
Wonderful 5Star review Wendy for Nony - thank you, we appreciate your comments and feedback.
★★★★★ 5/5
GoogleGreat Agents! Sarah Bainbridge, Rebekah and Gary were super helpful and went the extra mile to let my flat
Sue · 23 February 2024
Agent replied · 24 March 2024
Thank you Sue, this review is much appreciated.
★★★★★ 5/5
The Trusted AgentA job well done
I have been dealing with Jo Goddard over the selling of my property. She has kept me up-dated at every stage and has been so helpful in chasing up the various parties concerned. It has taken a lot of the stress away from me and for that I am very grateful. A job well done.
Julia · 6 March 2017
Agent replied · 7 March 2017
Thanks Julia for your kind recognition of Jo's customer support provided during your recent move. 5STARS for a 'job well done' greatly appreciated!
Thanks
★★★★★ 5/5
TrustpilotWould recommend!
An excellent experience with Charters finding a rental property in Winchester. In what is a very hectic market, and with less than ideal dealings with other estate agents, Charters provided us with very prompt and professional service. Sarah in particular went the extra mile to secure us a property we were really excited about. She had a great personal touch and I felt secure that she was always looking out for our best interest. Huge thanks!
Lewis · 19 July 2023
Agent replied · 29 July 2023
Thanks Lewis, much appreciated!
★★★★★ 5/5
TrustpilotExcellent Estate Agents
Charters have been a great company to deal with. Both Ash and Sarah of the Winchester branch went over and above the norm to help us find suitable accommodation, when we moved to Winchester. They have been excellent in their assistance in managing the rental property. I would highly recommend this Company and their team.
Carol · 27 September 2024
Agent replied · 23 October 2024
Thank you Carol!
★★★★★ 5/5
GoogleFantastic service provided by our Lettings Agent Christina. Christina was friendly and professional, expertly guiding and communicating to us throughout the process. Her responsiveness and willingness to support was key to making it a smooth transaction. Thank you.PositiveResponsiveness, Professionalism
Stuart · 22 June 2022
Agent replied · 21 June 2024
Hi Stuart, thank you for your review. It will be passed on to Christina and the rest of the team.
★★★★★ 5/5
The Trusted AgentNony deserves 10 stars really ....
However, there are only 5 here! It's taking us a long time to find the right house but Nony never tires of us or gives up! She is exceptional, dedicated beyond belief (we get emails at midnight sometimes), professional, tenacious, very funny, efficient, enthusiastic....the list goes on!
We've never come across anyone quite like Nony!!!!
Val · 30 November 2016
Agent replied · 1 December 2016
Val, many thanks your insightful review of our Nony and her personal efforts. I am pleased to say that your review is Nony's personal 100th review!
Many thanks for sharing...
★★★★★ 5/5
TrustpilotLily was very helpful and friendly and…
Lily was very helpful and friendly and had a very informative. I would recommend this company
Kevin · 19 April 2024
Agent replied · 19 June 2024
Great to hear Kevin, thank you!
★★★★★ 5/5
TrustpilotCharters in Winchester were amazing at…
Charters in Winchester were amazing at selling my house. I worked with Mark, Alice and Jo throughout the sale and can't thank them enough.
Sowden · 27 October 2023
Agent replied · 25 November 2023
Thank you very much for leaving this review, the team will be delighted.
★★★★★ 5/5
GoogleCharters were brilliant to deal with in finding a rental property.
Sarah was able to organise a viewing for us really quickly and helped us enormously throughout the whole process. Very happy with my experience.
Will · 2 December 2022
Agent replied · 28 October 2023
Hi Will, thanks for reviewing the service received. We are so pleased to hear you had a positive experience.
★★★★★ 5/5
The Trusted AgentSimon was brilliant in securing my mortgage for my first flat. He was super helpful and efficient from our first meeting and kept in regular contact providing updates. Living and working in London, Simon was great at being flexible with meeting after working hours. I would definitely recommend Simon to anyone looking for a mortgage.
Sarah · 19 October 2016
Agent replied · 20 October 2016
Great feedback thank you Sarah. Really helpful getting a perspective on the Financial Services aspect of our business too...
Thanks again.
★★★★★ 5/5
TrustpilotTrying another agent
The team I've dealt with at the Park Gate have been great so far and I've no reason to think anything will change. Storme, Sophia and Jason stood out for me, and the photographer was very accommodating. Brochure looks good and get the feeling the team are proactive to achieve a sale for me
Robert · 10 October 2024
Agent replied · 23 October 2024
Thank you, Robert! The Park Gate team will be pleased.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
