Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,888 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,888 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
1,902
Reviews on Trustpilot
Business-wide
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
GoogleEden has been efficient, responsive and incredibly detailed whilst helping us search for a house. It’s been a pleasure working with her. She always gives you a warm welcome to show you round houses, knows a vast amount of information about all the properties and is honest.PositiveResponsiveness, Quality, Professionalism
Thank you Maeve!
5/5
TrustpilotKaty was very professional
Katy was very professional, quick and efficient arranging approval of the Sales document and getting the house live online.
Thanks Murray, Katy will be happy to hear that you were satisfied with the work, thank you.
5/5
The Trusted AgentFirst Class Service!
Right from the moment we walked into Charters Estate Agents, in Winchester, Nony epitomised customer service, being both friendly and attentive. She listened to our needs and provided helpful information on areas and schools. From the first meeting through to subsequent correspondence we were absolutely assured of Nony's wealth of knowledge, efficiency, attention to detail and utter commitment to assist us.
Fantastic 5STAR review for Nony at Charters Winchester, thank you Adele for your time and feedback, it is most appreciated.
5/5
The Trusted AgentExcellent personal service from Leanne
Leanne has been fantastic throughout the process of selling our house, she was always on hand to help whenever it was needed and definately made things a lot easier when things got a bit stressfull. She always promptly returned calls and made sure things were chased up when needed to make our exchange run as smoothly as possible. Thankyou so much Leanne
Thanks Samantha for your very kind feedback. We are delighted to hear that Leanne delivered a smoother move for you. Good Luck in your new home - come back soon! Thank You.
5/5
The Trusted AgentDealing with a person who cares
Committed, hard working, funny, caring, diligent. Nony took the time to understand our situation and what it is we are looking for and then she always delivered. Every interaction with her is professional and fun. She remembers the finest details of our situation and search requirements and most importantly saves our time by only putting in front of us interesting options.
Wonderful 5STAR review for Nony at Charters Winchester, thank you Steven for taking the time to post a review, it is much appreciated.
5/5
TrustpilotNathan was very helpful in my property…
Nathan was very helpful in my property search, would recommend!
Thank you!
5/5
TrustpilotCharters Estate agents response and…
Charters Estate agents response and swiftness in documentations are impressiveI want to specially thank Sarah Bainbridge who has a good field marketing strategy and very friendly .She made the whole process easy.
Thank you for the review! Have a great day.
5/5
The Trusted AgentJas is an outstanding agent.
Jas is truly a caring and understanding professional agent. She really gave a personal service. Her help and care went beyond my expectations and I would recommend her to everyone. Her knowledge of the properties and swift expertise was also very good. If ever I was looking for an agent again I would wholeheartedly think of her first. My greatest thanks.
Thank you Rae for your wonderful 5STAR review for Jas at Charters Winchester, we appreciate your time and feedback.
5/5
TrustpilotRental/ Pretenancy Experience
It was a very good experience for me and my partner with the letting/ rentals team for an apartment I just moved into in Southampton. Worthy of mention is Martha Sullivan for her kindness and support through the pre-tanancy period, Sam which was my first contact and karren on the day we got the keys to the apartment.I hope this good experience will be maintained by the property management team.
Thank you for taking the time to leave a review!
5/5
TrustpilotPaul Mason at Charters, Romsey
We needed a second opinion on a property valuation and Paul Mason in Romsey was excellent in coming promptly to give his opinion. We valued his service and integrity in his professional honest opinion.
Graham, thank you for taking your time to review our services. This is great to hear.
5/5
TrustpilotGreat company to work with
Very pleasant to deal with and constantly helping out to progress our sale. Jo was a stand out.
Thank you, Simon, much appreciated!
5/5
TrustpilotIt was a wonderful experience from…
It was a wonderful experience from start to end. My emails were replied efficiently and all my concerns were addressed empathetically.Ms Ella and Mr Harrison were really cordial and I wish them the best.
Thank you for this review, both Ella and Harrison will be delighted.
5/5
The Trusted AgentFantastic
Jo has the worst job in the world, she is such a comfort, calm, and takes away as much stress as she can. I truly believe that our sale and onward purchase would not have happened if not not for her help. She is a true professional but with human side. Thank you lovely Jo I will miss our chats xxxx
Brilliant 5STAR review for Jo in Charters Winchester, she really is a patient, kind soul. Thank you Janie for your feedback.
5/5
TrustpilotSouthampton
Southampton - communication is excellent from Niamh in property management, issues have always been resolved quickly, alongside follow up calls to ensure we are happy with repairs, she is also extremely friendly and personable.
5/5
TrustpilotGreat experience with Lisa
We have had few house viewings with Lisa and we really appreciated how professional, courteous and knowledgeable she has been every time. Lisa has attended all her appointments with us very well prepared, with all the key details on hand and also supported us to get a quick answers on any more specific questions. It was a great experience for us and reassuring as we look to make our first time purchase!
Thank you, Lisa will be delighted!
5/5
TrustpilotThank you Charters! - Harrison & Jonny
Thank you Charters!From a house viewing on Monday evening, to have everything sorted and ready for myself to move in on the 31st of this month (even earlier if I wanted to), outstanding!Harrison & Jonny - Bishops Waltham. have been on the ball, answered all my questions. and have pulled the stops out to ensure a successful let to myself in under 48hours.I have not had any doubts at all about this team and can't thank them enough!Five stars!!
Hi Bradley, thank you for the kind words, both Harrsion and Jonny will be so pleased with the feedback.
5/5
TrustpilotExcellent service
Shannon has been extremely fast and organised at sorting out viewings, offers and tenancy for me. Highly recommended.
Thank you, Tamara, for your review!
5/5
TrustpilotStephen Henry was Sales Progressor for…
Stephen Henry was Sales Progressor for my property I have just sold via Charters and did and excellent job.
Thank you!
5/5
TrustpilotThanks Jo!
Jo Goddard has gone above and beyond in communicating updates and finding solutions to lots of different problems across the whole chain. We've really appreciated her communication and efficiency from start to finish. Thanks Jo and team!
Thank you for taking your time to review our services, this is great to hear.
5/5
TrustpilotCharters Romsey
I'm happy with the apartment and the deal l got from Charters through Shannon Wilton. I wanted a 1 bed apartment with a private garden and parking, and she recommended one apartment that ticked all the boxes. Speaking with the service the whole team helped me get exactly what I was looking for after a long struggle of searching.
Great news! Thank you for the review!
5/5
The Trusted AgentLiz is the most effective sales person I have dealt with in our long quest to find a property. She is incredibly motivated, has endless energy and enthusiasm and she never gives up! We now have our offer accepted on our dream house, and this is due to Liz's hard work. Thank you so much Liz. Mr and Mrs Croucher
Thank you for your 5 Star review. We take all feedback seriously and this is much appreciated.
5/5
The Trusted AgentFirst class customer service from Charters
All the staff at Charters have been unfailingly cheerful, responsive and proactive. They all seem genuinely to enjoy their work and are prepared to go the extra mile. Jo in particular has been a pleasure to deal with and very tenacious in sorting out an issue with our listing on Rightmove. I thoroughly recommend Charters. to prospective sellers and buyers alike.
Nicola. Thanks for the positive 5STAR review on Jo, Charters Winchester and the cheerful demeanour by all! Many thanks for sharing.
5/5
TrustpilotAsh is amazing!
Ash at Charters has been absolutely incredible in his efforts to try and find us a rental property to suit our needs. I can’t speak highly enough of my experience with him! He’s been so incredibly helpful and insightful into what properties might work for us and giving us options we’d not considered ourselves. I’ve had a lot of dealings with estate agents over the last few weeks and Ash has outshone them all!
Thank you for the five-star review, your feedback has been passed on!
5/5
TrustpilotFantastic
A huge thank you to Sarah Bainbridge for her help with securing a flat in Winchester. She was accommodating and helped us throughout every step of the process. Highly recommend Charters and thank you so much!
Hello Jake, thank you for the kind words. Sarah will be so pleased with the feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. Charters won Platinum in The Trusted Agent 2026 awards.
