5/5
Trustpilotsuper helpful and quick to…
Annie was super helpful and quick to respond with minor amendments. Thank you
Agent replied · 23 December 2024
Thank you Rebecca, this is great to hear.
Trusted Agent profile · Winchester · Hampshire
Verified
Charters Winchester reviews
★★★★★
2,888 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,888 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
1,902
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service from the team at…
Great service from the team at Charters, big thanks to Paul, Dan, Victoria and the team for the sale of my property
Agent replied · 24 August 2024
Thanks Paul, much appreciated.
5/5
TrustpilotJust put our property on the market…
Just put our property on the market with Charters, and they have been great to work with so far. Kevin, Phil and Nicole have all been very clear, friendly, communicative and efficient, and the whole process has been very streamlined.
Agent replied · 29 July 2023
Hi, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotKelly Santos has been managing our…
Kelly Santos has been managing our property in malmsbury road and has been super helpful and efficient in the recent weeks when we needed documentation to aid the process of selling. Thank you Kelly
Agent replied · 30 December 2023
Penny, thank you for taking the time to write a review, it is much appreciated.
5/5
TrustpilotQUICK RESULTS, GOOD COMMS...
Our sale must have been one of the quickest, thanks to Jo Goddard and the team at Charters in Park Gate - less than a week on the market until a sale..! Excellent (and regular) comms and updates throughout. Recommended..!
Agent replied · 29 July 2023
Thanks David for this review! Jo and the Park Gate team will be so pleased.
5/5
TrustpilotWe enjoyed our first viewing
We enjoyed our first viewing and are looking forward to our next one. Thanks Ned!
Agent replied · 23 December 2024
Thank you!
5/5
The Trusted AgentNony
Our sale and purchase process has certainly not been without its stressful moments and disappointments but throughout it all Nony was on side in regular contact and full of suggestions, she arranged for us to be first to view properties new to market and was helpful and friendly. Nony retained her sense of humour throughout and most importantly knows the Winchester property market inside and out.
Agent replied · 3 January 2017
Thanks Gill for the fabulous 5STAR feedback on Nony at Charters in Winchester!
5/5
TrustpilotGreat viewing experience
We completed 2 back to back viewings with Natalie. She was very friendly and knowledgable. We really appreciated insight from her personal experiences. Great balance of conversation vs giving us time to think. Thanks Natalie.
Agent replied · 25 November 2023
Alex, thanks for the review, it is much appreciated.
5/5
The Trusted AgentGreat service and incredibly helpful
Kevin was friendly and very helpful. He explained all the products on the market, taking the time to talk through each in detail and to run various scenarios so we could work out what was the right mortgage and insurance package for us. He was always on hand to phone or email if we had any additional questions. Would use again and definitely recommend to others.
Agent replied · 15 December 2016
Will, thanks for the 5STAR review of Kevin's financial advice from Charters in Winchester. Delighted to hear such great feedback as always...
5/5
GoogleWas looking for a property with several restricted criteria, withing a short period, I am very happy with the service provided by the Charters, specially Sarah Bainbridge, who was immensely helpful and was very flexible with viewing appointments etc, Thank you Sarah and the Team Charters!!
Agent replied · 28 October 2023
Thank you Lanka for reviewing the service received
5/5
TrustpilotPerfect experience
Sophie is very professional, careful, responsible and responsive. This company has a lot of housing, and the connection is very smooth.
Agent replied · 24 August 2024
Thank you!
5/5
The Trusted AgentHouse sale made easy
I would like to thank Leanne for all her hard work and dedication. Leanne has made sure the sale of our house has run through smoothly with as minimal stress a housemove can bring! Her communication with not only ourselves but our buyers has been fantastic ensuring everything was going to plan and also arranging the little bits behind the scenes! We can't thank you enough!
Agent replied · 20 October 2016
Thank you Olivia for highlighting the service from Leanne and others as part of team communication in our Charters Winchester office. 5STARS much appreciated.
5/5
TrustpilotCharters in Southampton gave outstanding service
Charters in Southampton were very helpful, friendly, exceptionally professional and sold my house in a week. Thank you to Phil Northover and the team for an amazing job.
Agent replied · 19 June 2024
Thank you, Sandra!
5/5
The Trusted Agentvery helpful & friendly
Lily was super helpful when I was searching for a house to rent. Coming from Australia, I didn't really know how it all worked here, and she kindly explained it all to me. She suggested a few properties that might work for us, listening to our needs and tastes, and was not pushy in any way. She made it all really stress free! would definitely recommend.
Agent replied · 5 July 2016
Jane, wonderful review of your experience with Lily and the Charters Winchester team, thanks for sharing.
5/5
TrustpilotI'm so grateful to Sarah Bainbridge and…
I'm so grateful to Sarah Bainbridge and the team for helping me and my family find the perfect home. Amazing communication and a joy to deal with. Would highly recommend to anyone looking to buy, rent or sell!
Agent replied · 26 August 2023
Thanks Izzy the for this review! Sarah and the team will be so pleased.
5/5
The Trusted AgentProactive, helpful and commited
Jas has been extremely proactive and helpful in finding us a suitable property to rent. If we had a property which we wanted to rent out we would want Jas to be the agent promoting it. With her persistence and commitment it wouldn't be on the market for very long! She was very good at returning our phone calls. and also extremely friendly and personable.
Agent replied · 14 November 2017
Fantastic 5STAR review for Jas at Charters Winchester, thank you we appreciate your time and feedback.
5/5
TrustpilotJo - Sales Progressor
Jo - Sales ProgressorWorking with Charters, Our assigned Sales Progressor Jo was excellent - kept in touch weekly to update progress.Jo was friendly, professional, knowledgeable and helpful throughout.
Agent replied · 19 June 2024
Sven, thanks for taking the time to leave a review!
5/5
TrustpilotSmooth and helpful
Only moved in last week but the process has been really smooth so far, SO much easier than with the last estate agent we used! Many thanks to Rosie and Martha for being so helpful and quick to respond on any issues, much appreciated!
Agent replied · 29 July 2023
Thank you Emily for reviewing the service received. They will be pleased with this feedback.
5/5
TrustpilotSo pleased with Charters (Winchester)
We are so pleased with Charter’s service, especially a big thank you to Sarah from Winchester branch. She is so helpful and efficient to find us a place to rent. Wouldn’t hesitate to recommend her.
Agent replied · 28 October 2023
Thank you for taking the time to review the service received.
5/5
GoogleI have recently found a property to rent in Winchester courtesy of Charters Estate Agency. I have been looking for the right property for a while and have been in regular touch with Sarah Bainbridge from their Winchester office. I can’t recommend her highly enough and her diligence and proactiveness in finding me the perfect property was truly commendable. Thank you
Agent replied · 22 December 2024
Thanks William!
5/5
TrustpilotQuick, efficient and highly recommended
I wanted to find a property on short notice and Amelia & Ash arranged for viewings immediately matching my criteria. The communication throughout the process was seamless and all relevant information was shared wherever necessary.Amelia understood the requirements and was very helpful in finding matching properties and arranged the viewings on requested times. I would highly recommend the letting team at Charters.
Agent replied · 23 December 2024
Thank you Anup!
5/5
TrustpilotSuch amazing friendly service and…
Such amazing friendly service and plenty of time to have a real good look around the property. Sarah is brilliant, highly recommended!
Agent replied · 24 August 2024
Amy, thank you for your 5-star review!
1/5
GoogleAbsolutely dreadful company to rent from. If I could give them zero stars I would. I would not recommend this estate agent to anyone if you are renting. Our problems started from the day we moved in when we realised there was no working electric meter. We contacted charters about this and they didn't want to know about it so we spent months resolving this issue and getting a new meter. It cost us a lot of money in inaccurate estimated meter readings also. When roofing works were carried out on our property, they allowed the roofers to use our car port as apparently the landlord had agreed to this. Nice or him to let us know. We were told when we complained we would get compensated for this which surprise surprise, we did not. We had an issue with an internal leak in our property which went on for months and again cost us a fortune in water bills. We also had an issue with a shower not draining which they took months to fix. To top it all off, the tried to increase our rent which we attempted to negotiate and we were issued a section 21 notice because of this. We were great tenants, paid rent on time every month and kept the property spotless. They are now trying to deduct almost 300 pounds from our deposit for cleaning when we spent 3 hours cleaning the place before we left. Avoid these cowboys. Edit: I see you have responded to my review saying I made "aggressive phone calls". At no point was I aggressive to any members of your team. You may be confusing assertiveness for being aggressive. This is a defamatory comment.
Agent replied · 24 March 2024
Dear Anand, we are sorry to hear that you feel you received a poor service from Charters. As managing agent we can only ever follow our landlord clients instructions which is exactly what we did throughout your tenancy. We also have to follow our landlords instructions regarding returning your deposit alongside following the scheme rules. I can see that despite some very aggressive phone calls from you, our team have tried their best to liaise with you and get this resolved in a very short space of time as your tenancy only ended a couple of days ago. If we can’t reach an agreement between you and the landlord then as explained it can go to an independent arbitrator for review. For a 2-bedroom house, 3 hours cleaning really isn’t very much at the end of a tenancy which probably explains why a multitude of cleaning discrepancies have been highlighted on your check out report.
5/5
GoogleI will highly recommend anyone who is looking for properties especially in Winchester area. Charters team - both estate agent and mortgage brokers are very professional and efficient to arrange my viewings and they are really helpful with my mortgage applications, absolute pleasure to work with. Many thanks to Eden and David, well done!
Agent replied · 28 October 2023
Thank you so much for taking the time to write this review. It has been passed on to the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers123 reviews
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Buyers226 reviews
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
Landlords7 reviews
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
Tenants48 reviews
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
About Charters Winchester
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Questions about Charters Winchester
What do sellers say about Charters Winchester?
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
What do buyers say about Charters Winchester?
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
What do landlords say about Charters Winchester?
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
What do tenants say about Charters Winchester?
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Has Charters won any awards?
Yes. Charters won Platinum in The Trusted Agent 2026 awards.
