Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,886 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,886 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
1,900
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
GoogleCharters once again has proven the excellent customer service they offer. Massive thank you to Sarah and her team from the Winchester office for their above and beyond help despite the high-demand market and Covid restrictions. Would 100% recommend Charters Estate Agents for anyone looking to rent or sell.
Thank you for taking the time to review the service you have received, it is much appreciated.
5/5
TrustpilotSuper professional team
We dealt with Darcy and Jane for a property we were interested in, Jane was very welcoming and helpful, as was Darcy who equally was very helpful and had a very professional approach. 10/10
Thank you, Dave, your feedback is appreciated!
5/5
TrustpilotMaria
We have been trying to find a new place and had the pleasure of having Ash as our estate agent. He showed us a few properties and actively tried to find a place that suited my family needs. Even though we did not rent a place through him (the dates were incompatible), he left us with a great positive impact. In the future if we need we will be sure to get in touch with Charters and Ash again.
Thank you, Maria!
5/5
TrustpilotStephen was helpful throughout the…
Stephen was helpful throughout the buying process. Making sure I had all the updates I needed. Wouldn't hesitate to buy or sell with them again.
Thank you James, Stephen will be so pleased.
5/5
TrustpilotExceptional service from Charters
Charters at Park Gate have been very helpful in keeping me appraised of all the latest properties coming to market in my preferred catchment area.Tilly Orsmand especially has been very pro active on the phone letting me know of properties and booking viewings for me,sometimes before the marketing portfolio for a property has been completed. I would definitely recommend Charters to friends and family. Regards kevin Ings
Thank you, Kev! We appreciate the review!
5/5
TrustpilotI had the chance to work with Amelia…
I had the chance to work with Amelia finding new property to rent and I must admit it was a grate pleasure. the property I viewed so far doesn't met my needs but it was kind of her keeping me updated on new properties they had on the market. Not forgetting the chap behind phone lines when ever I missed a call and had to call back. Thank you
Thanks Abigail, this is a wonderful review.
5/5
TrustpilotGood job done and excellent service…
Good job done and excellent service from the Southampton team, and many thanks to Stephen who has kept us well informed.
Thank you Gill!
5/5
TrustpilotFirst time renting in Winchester
Exploring rentals in Winchester for the first time. Sarah Bainbridge has been incredibly helpful, very professional and courteous. The entire process post-offer has been super smooth, all thanks to Sarah.
Oliver, thank you for taking the time to leave a review!
5/5
TrustpilotI have had an excellent experience with…
I have had an excellent experience with Nathan when searching for my new home. He is incredibly attentive and responsive to my housing needs. He is professional and knowledgeable. He has listened carefully to my preferences and showed me a variety of properties that matched my criteria. He has been ready to call and offer me viewings as soon as possible. He has adapted my search criteria and has spent the time to fully understand my requirements.
Thank you, Jess, for the detailed review!
4/5
Trustpilottwists and turns in UK conveyancing…
I think we experienced one of the longest conveyances going but we got there - a 5 person chain, many a local byelaw nuance, some differing levels of commitment, a false start and few hiccups along the way, after a LOT of phone calls we all came out smiling in the end! The perseverance and effort in the final days and weeks was brilliant going above and beyond what the 'procedure' was to find answers to undisclosed situations. The start of the process was equally strong, we just had a few hiccups in the middle, which once rectified led to strong communication channels, progression where possible and an outcome in line with expectations. It was a nail biter - ready for a strong drink now :-)
Thank you Caroline - we are so pleased that this is completed - all the very best for the future.
5/5
GoogleThank you to Christina and Alexandra of Charters Winchester, they are both very responsive and super helpful throughout the whole process, from viewings to signing the contract and more. I genuinely had a good experience with them and I've dealt with a lot of estate agents before who weren't very helpful. Keep up the great work!PositiveResponsiveness, Quality, Professionalism
Thanks Alyssa!
5/5
The Trusted AgentOutstanding service and a pleasure to deal with.
Our purchase was not without it's complexities and throughout the entire journey Leanne was faultless in her approach, support, guidance and support. Nothing was too much trouble, she often went above and beyond the call of duty to provide us with the information or comfort we needed. We would not hesitate to recommend her or come back to Charters should we be of need of their services again.
Thank you Suzy for your very kind words. We have shared your comments with Leanne and we hope to serve you, your friends or your family again in the future. Thank You.
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Charters Estate Agency, and I must say that they exceeded all my expectations. From visiting, offering, and coordinating with the seller for our request. They demonstrated an unparalleled level of professionalism and expertise. Moreover, I was impressed by their follow-up work. Although it takes a little bit longer period of completion time it makes me completely secure. They kept me informed at every step of the way, providing valuable insights and guidance that helped me make informed decisions. Moreover, I was impressed by their dedication to finding the perfect property for me. Overall, I cannot recommend Charters Estate Agents highly enough.
Thank you Dannis, this is much appreciated!
5/5
Trustpilotoutstanding
very good helpful and quick response from Georgia Drain
Thank you for your kind words, Roddy. We are pleased to hear that you found our service both helpful and prompt.
5/5
TrustpilotReally helpful and easy process to rent…
Really helpful and easy process to rent with charters. We worked with Cheryl and Sarah who were on the ball throughout the process and allowed us a smooth transition into our new home.
Thanks Reece! Much appreciated!
5/5
TrustpilotGreat 5*
Renting can be tough. Having a supportive agent means alot. Peter is always 5* at dealing with our requests. Communication is great and matters are dealt with swiftly.
Thank you for the review!
5/5
TrustpilotWe have found a lovely rental property…
We have found a lovely rental property today! I wanna say thank Ella for being so patient and supportive from the beginning, showing me that lovely propertie and listening to us and our requirements patiently, also she is very professional too.I would recommend Charters.
Thanks Marjan for leaving this review! Ella will be so pleased to hear this.
5/5
TrustpilotHouse purchase
From start to finish, they have been great.
Thank you, Greg, for your wonderful feedback. We are pleased to hear that Jo and the team provided you with responsive updates and made the process seamless.
5/5
TrustpilotGood job, thanks
Any property transaction is difficult and stressful but Charters have been efficient, polite, clear and concise and overall very professional right from arranging viewings to processing my letting. All online, quick and no fuss. Claire has been a pleasure to deal with.
Thanks for this review! The team will be so pleased.
4/5
Trustpilotreview for Emily Cuell.
review for Emily Cuell.Emily has been very helpful & professional. No request has been too much trouble, and always dealt with in a timely manner.
Thank you for reviewing the service received. Kelly will be so pleased with the feedback.
4/5
TrustpilotGood choice
Pleasant, informative staff. We dealt with Tilly Orsmond who dealt promptly with our property enquiries, and suggested additional properties that we might be interested in. I would highly recommend.
Thank you for the review, your feedback has been passed on!
5/5
TrustpilotLetting property in Winchester. Always a great and efficient service…
Always a great and efficient service from Sarah Bainbridge at Charters. Sarah and her team always manage to find me great tenants and provide a smooth, reliable and stress free process.
Thank you Catherine, this is reassuring to hear and Sarah will be very pleased!
5/5
TrustpilotVery friendly
Very friendly, helpful and informative during my viewing!
Thank you for your kind words. We are pleased to hear that you found our team friendly, helpful and knowledgeable during your viewing.
5/5
GoogleA very positive experience dealing with both the sales (Jo) and Lettings teams (Gary). Gary in particular was very knowledgeable and helpful in assisting us in choosing a house to purchase as a buy to let and the letting it for us. His market knowledge was bang on.
Thank you for taking the time to review the service you have received, it is much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. Charters won Platinum in The Trusted Agent 2026 awards.
