Charters Winchester reviews

★★★★★ 5/5

Trustpilot

We originally found another property to…

We originally found another property to rent, but after seeing it and decided it wasn't for us, Chloe continued to reach out to see what we WERE looking for. We told her and then a few weeks later, she reached out with a house that wasn't even on the market yet. We LOVED it and it marked all the boxes we were looking for, with a bonus of a walk in closet! I cannot thank her enough for going the extra step to get us this place.

Angie · 18 March 2024

★★★★★ 5/5

Trustpilot

Excellent service from Charters again

Third year we have used Charters to find a tenant and manage our property. Excellent service, professional and friendly. Sarah Bainbridge has been very helpful, an eye for detail, good communication and prompt responses, very happy to be using Charters again.

John · 23 August 2023

★★★★★ 5/5

Trustpilot

Thank you to my property manager, Toni!

I was extremely unpleased with the previous Charters property manager. Toni has been assigned for me since few months ago and I would say she’s been doing great so far! She’s been very helpful especially addressing the maintenance and utilities issues I’m facing with the property.

Amie · 31 March 2023

★★★★★ 5/5

Trustpilot

Excellent personal service from Shannon Wilton.

We received excellent personal service from Shannon Wilton, who expertly identified our preferences and needs and also worked with our timeline, that many may have considered unrealistic, to secure our new home by the date we needed. All of our requests were dealt with promptly and nothing was too much for Shannon who went out of her way to ensure that we felt confident and supported throughout the whole process. She was extremely pleasant while being very professional and I would certainly recommend her wholeheartedly.

Anne · 18 March 2024

★★★★★ 5/5

Trustpilot

Charters are a great company!

Charters are a great company!I am about to rent my third house through them, Lily Mott and Harrison Beadle have gone above and beyond to keep me informed of houses that were coming up for rent and to show me around the properties.Also any maintenance issues that I had in my current property were dealt with efficiently by the other members of staff.Excellent customer service all round!

Milly · 31 October 2024

★★★★★ 5/5

Trustpilot

Extremely helpful and pleasant

Elle has been extremely helpful during our process of putting an offer on a house. She's always fast to respond to our questions and has gone above and beyond gathering lots of useful information to help us make our decision. Brilliant all-round customer service.

Rebecca · 26 May 2023

★★★★★ 5/5

Trustpilot

Me and my partner found our home with…

Me and my partner found our home with such an easy process all thanks to Ella she helped me through the whole process and whenever i had any questions she would give me the best advice and everything i needed to know, thank you ella ❤️

Professor · 26 March 2023

★★★★★ 5/5

Trustpilot

Million thanks to Sarah Bainbridge

I want to say thank you to Sarah Bainbridge as she took care of me so much for viewing, she had well prepared the information of those properties for my review. She is very professional and I love to see her passion on her job, it's amazing.

Charles · 21 February 2023

★★★★★ 5/5

Trustpilot

Great customer service

Received a great customer service experience and quick response to all my queries from the Team at Charters and special thanks to Ella B. for her help in helping find the right property and responding to my concerns promptly.Thank you :)

Esther · 18 August 2023

★★★★★ 5/5

Google

Very helpful and responsive.

Sophia · 22 July 2026

★★★★★ 5/5

Trustpilot

Conversation with Elle

Thank you Elle, for promptly helping me book a viewing on the calender. Andy, who took us for the viewing was also very lovely.

Tymally · 9 August 2024

★★★★★ 4/5

Trustpilot

Stephen Henry you are a star!

Stephen Henry was a massive help. His guidance, understanding and expertise helped through he conveyancing side of our purchase. He always kept us updated and dealt with our questions and requests quickly and efficiently. I cannot fault his passion and drive. Thank you Stephen.

Tim · 24 May 2023

★★★★★ 5/5

The Trusted Agent

Kevin has dealt with a number of purchases for me recently. Kevin has excellent product knowledge. His experience means that he is in a strong position to tailor the clients needs to a mortgage product. Once a mortgage product has been selected, he is very good at moving things forward, leading to a quicker mortgage offer and purchase. I would not consider using any other mortgage broker in future.

Lynn · 7 April 2017

★★★★★ 5/5

Trustpilot

Excellent write-up and cooperation…

Excellent write-up and cooperation regarding tr production of the brochure.

Christos · 9 June 2026

★★★★★ 5/5

Trustpilot

Our amazing experience with Charters

We moved to Charters after a bad experience with another estate agents and the only thing we are disappointed with is that we didn’t use them sooner. Everyone in the team from start to finish has been professional, kind and kept us updated throughout. Stephen, the sales progressor, went above and beyond to help us move to exchange and we will be forever grateful to him! Would really recommend Charters for any house move.

Abbie · 4 July 2024

★★★★★ 5/5

Trustpilot

Highly professional team

Sarah Bainbridge was extremely helpful and professional towards both myself and potential customers. Both Sarah and Gary made the whole rental experience easy and stress free. Highly recommend the team at Charters Winchester. Mike

Michael · 30 January 2024

★★★★★ 5/5

Trustpilot

Excellent support

We recently purchased a property through Charters. Jo Goddard was tremendously helpful in ensuring everything went smoothly.

Will · 26 November 2024

★★★★★ 5/5

Trustpilot

Great Service

Kirstie was great! Even with a demanding set of criteria she never gave up and found me an amazing property. The whole process from start to finish was simple and easy.

Frank · 30 March 2024

★★★★★ 5/5

Google

I just rented a beautiful apartment in the heart of Winchester. Sarah at Charters , was an amazing help and was very responsive to catering to my housing requirements. Out of all the agents I engaged with during my search, Charters were the most professional. Thank you Sarah! Thank you ChartersPositiveResponsiveness, Quality, Professionalism

Richard · 22 June 2022

★★★★★ 5/5

Trustpilot

Professional Service

Charters let and manage a house for us. They have offered a high level of service in relation to finding and looking after our tenants. One thing I have liked is that we have been able to deal with the same people over the last 6 months or so. It makes a huge difference to have a stable team. They also appear to respond quickly to issues raised by tenants. This is critical to for maintaining good tenant/landlord relationships.

Caroline · 28 March 2024

★★★★★ 5/5

Trustpilot

Having had a disappointing time with…

Having had a disappointing time with other estate agents it was a refreshing pleasure to deal With Charters who could not have been more helpful.In particular Shannon And Simeon went the extra mile. Would happily recommend them.

Alan · 17 November 2023

★★★★★ 5/5

The Trusted Agent

Friendly and proactive

I have to agree with the other reviews in that Tom was by far the most helpful and proactive of all the agents we were registered with.in Winchester. He has a pleasant demeanour, always friendly and quick to act when suitable properties came up. He also checked in with us on a regular basis during our search, which was nice and meant that he hadn't forgotten about us.

Mrs · 2 January 2018

★★★★★ 5/5

Trustpilot

Highly recommend

We chose Charters due to our need to get sold quickly, and they had presented themselves as being very proactive, with proven success and we liked their approach. We have not been disappointed! I can’t find a single fault, we have been kept updated throughout, had viewings booked in before even going on the market and received 2 offers within a week, plus achieving more than we thought we could for the house. We are still in the selling stage but I can highly recommend Charters on every level. We have had most communication with Cameron and Luke, but the whole team has been fantastic.

P.O · 5 March 2024

★★★★★ 5/5

Trustpilot

Great experience

Recently used Charters to assist in the sale of our property. Special mention to Gemma Hill who was exceptional, thank you.

Ryan · 20 September 2024