Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,893 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,893 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
1,907
Reviews on Trustpilot
Business-wide
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you to Charters for the success…
Thank you to Charters for the success in finding me a new home, Sarah was absolutely fantastic, very attentive to our requirements and understood exactly what we were looking for. Felt very looked after.
Nickie, thank you for the review!
5/5
TrustpilotFantastic estate agents!
We have been renting with Charters Winchester for nearly 5 years now and I can safely say that they are the best estate agents. Helen Nicol is our first point of contact if we have any problems and she is always so helpful, we can’t fault the customer service at all.
Emma, thank you for the review, it is much appreciated!
5/5
Trustpilot5 Star, would recommend
We had previously purchased through Paul Stephens (then at another agency) and found him to be knowledgeable, helpful and effective at managing the transaction from start to close. So when it came time to sell we went back to Paul (who had by then moved to Charters) and asked for his advice and help with the transaction. Paul’s market knowledge and pool of contacts saw us get a good offer swiftly and the transaction was smoothly and professionally managed to completion. I have no hesitation recommending Paul if you are buying or selling property in Winchester
Thank you Andrew, Paul is an asset to the business and thank you for reviewing the service you received.
5/5
The Trusted AgentUnderstood what I wanted and made good suggestions
Nony was very helpful when I was buying a house. She understood from my feedback on viewings what would and wouldn't work for me and kept me informed bait what was coming onto the market early, As it turn out, the house I was brought was one I had rejected online but she persuaded me to view it as she thought that it would be good fit for me. And she was right!
Great 5STAR review for Nony in Charters Winchester ! Thank you Sally for taking the time to write a review, Nony has a knack of knowing a good fit for her clients!
5/5
TrustpilotThank you charters for finding us our…
Thank you charters for finding us our perfect home. Charters have been great through the whole process of our purchase. A big thank you to Stephen in chandlers ford who was extremely professional and got us to a quick completion date.
Thank you for writing this review, it is much appreciated.
5/5
TrustpilotMillie Shrimpton
Millie Shrimpton, the Property Relationship Manager at Charters is consistently helpful, prompt, and easy to deal with. Responses are always quick and professional. Five stars, well deserved.
5/5
TrustpilotOutstanding experience with sam
Many thanks to Sam, he was so professional, welcoming and kind. He made the viewing really nice. Me and partner highly recommend him to anyone as a prime example of how professional he is and friendly. Thank you😊Trudy and Junaid
Thanks for leaving this review, it is much appreciated.
5/5
TrustpilotWe found our perfect home through…
We found our perfect home through Charters :) The process ended up being quite stressful due to various factors in the chain, but Jo Goddard at Charters kept us well informed throughout and pushed things to a happy conclusion when it felt like all was lost. Thank you!
Thank you Laura for leaving this review. Jo will be delighted with this feedback. Wishing you all the best in your new home.
5/5
The Trusted AgentFantastic service
We sold 2 flats this year with Charters and the service was excellent. All the staff but particualry Nony were extremely hard working, enthusiastic, and know there stuff. Nony was very pro-active and helped push our sales through with excellent communication with other estate agents and solicitors in our chain. Nony always returned our calls quickly and kept us informed of all updates while been very cheerful along the way! Would definetly recommend.
Thanks Theresa for your great 5STAR review of Nony and the Charters Winchester team! Delighted to have been of service several times this past year, delivering great service on both occasions... Many Thanks
5/5
TrustpilotGreat Service
The sales process was managed by Jo Goddard who provided outstanding service. She was patient, tenacious and did everything she could to make the whole thing work as well as possible. Thanks Jo!
Thanks Iain, Jo will be delighted for the positive feedback in what can be a notoriously difficult situation at times.
5/5
TrustpilotWhat made my experience great was the…
What made my experience great was the fact that Nikola, the lettings negotiator was there throughout the whole process. From the first day we made that call to Charters, she was always in touch, giving us all the assistance and information we needed to get through the whole process. The energy and dedication were so amazing. I would choose Charters over and over again. Thank you Charters.
5/5
TrustpilotLettings team - Simeon and Shannon
Recently dealt with Simeon and Shannon in lettings. What a great team they are. So impressed with the personal and tailored service they gave us, really understanding our needs and trying to meet them all. Thank you both, you’ve been amazing.
Thank you for taking the time to write a review, it is much appreciated.
5/5
GoogleThank you to Gary, Sarah and Christine. You guys do your jobs in a professional manner and you helped my family and I find the perfect home. If you are looking to rent use Charters and ask for Gary, Sarah and Christine and you will be taken care of. Thanks guys one happy individual!
Andrew, thank you for taking the time to review the service you received, it is much appreciated. The team will be delighted.
5/5
GoogleThe customer service I received from Charters in Winchester was absolutely exemplary! Sarah Bainbridge from their lettings team couldn't have worked any harder to find us the perfect property. She really took the time to understand our requirements and her efficiency and speediness of response were outstanding - even keeping in contact on Sundays!
Thank you Tim, for the amazing review!
5/5
TrustpilotSeeking a long-term letting…
Seeking a long-term letting arrangement, our requirements were many. We are delighted that Charters, Winchester and Partners met them all. Sarah and the team listened to our needs and negotiated a beautiful house for us in the perfect location. Professional, responsive and quality-led. Thank you, Sarah. We are very happy.
Hi Heidi, thank you so much for the review. The team will be greatly pleased with this!
5/5
TrustpilotAmelia and team worked hard to find a…
Amelia and team worked hard to find a suitable tenant for me, I found them very professional and kept me informed at all times.
Great news, thank you!
4/5
GoogleWe’ve had such a great experience with Charters Winchester while moving house. Sarah from the Lettings team has been absolutely brilliant, friendly, cheerful, and genuinely helpful from start to finish. She’s made what can be a pretty …
Thank you! Sarah will be delighted!
5/5
TrustpilotGreat customer service!
I highly recommend Charters, their customer service is second to none. Harrison Beadle was such an amazing help with finding a property to rent, he went out of his way to help me find a place that was right for me.
Thank you Kyra, Harrison will be delighted.
5/5
The Trusted AgentThank you Nony!
Nony has been brilliant and went out of her way to help me find the property I wanted. Buying and selling is rarely an easy process but I am grateful that I can now plan to exchange and complete in the not too distant future.. Without Nony and the team at Charters my purchase would never have happened. Thank you so much for all your help and support.. It made such a difference.
Hi Tony and thank you for sharing your experience, made all the more bearable by having Nony working for you! Thanks for the 5STAR review.
5/5
TrustpilotAmelia is the best
Amelia is awesome, friendly and professional! Really helpful and patient, and seems like a genuine person rather than a letting agent robot.
Thanks Rae, this is great to hear.
5/5
The Trusted AgentExcellent and pro active service
I have now sold and bought through Charters. They were very professional, supportive, pro active and energetic throughout the long and stressful processes. They have a good structure which enables you to talk at various levels from Elliott at the top, through Nony and the rest of the selling and buying team and on to Leanne who follows it all through at the end. Excellent service and I would certainly use them again.
Glenn, delighted to hear your excellent feedback following both sale and purchase through Charters. Very much appreciated. Thank You.
5/5
TrustpilotI am incredibly grateful to Charters…
I am incredibly grateful to Charters Estate Agent for their exceptional, clear, and prompt service in helping me secure an apartment. After nearly giving up with other agents, Charters delivered beyond expectations. Their seamless letting process, coupled with precise and coordinated communication from their team, ensured a smooth experience. If you're looking for an apartment in Hampshire, I highly recommend Charters for comprehensive support and access to the best properties in prime locations.Chukwudi Okoro
This is reassuring to hear, thanks for the review.
5/5
The Trusted AgentBuy to let Mortgage advice.
I met Kevin during a visit to Charters to buy a 2nd property, they arranged for my Wife & me to have an informal chat. We knew from the moment we met, Kevin would be arranging our mortgage, he was very professional, honest & straight forward to deal with. I would highly recommend him to any of our friends or for any future purchases or general mortgage advice we may require. Regards Mike
Mike, thank you so much for the feedback. It is fantastic to hear that you and your wife instantly felt confident in Kevin's hands. He has exceptional Financial Services experience and impressive knowledge of the markets and industry. Our commitment is to offer loyal support each time you move, remortgage or restructure your finances. We look forward to helping you again in any way that we can. Thank you.
5/5
TrustpilotHighly recommend Sarah to be your…
Highly recommend Sarah to be your property agent, he’s responsible, kind, informative and best agent I’ve ever seen in UK! If you are seeking a property in Winchester, you must find Sarah!
Incredible! Thank you Summer! This is an amazing review for Sarah!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. Charters won Platinum in The Trusted Agent 2026 awards.
