Charters Winchester reviews

★★★★★ 5/5

Trustpilot

We had the pleasure of working with Paul at Charters

We had the pleasure of working with Charters and Paul Stephens from the Winchester Office as our agent, and we couldn’t be happier with the experience. Paul’s kindness and commitment ensured that buying our home was as smooth and stress-free as possible. The entire agency was prompt in responding to our messages, addressing our questions and concerns with clarity and professionalism. Paul's expertise in the housing market was evident, and his guidance throughout the process was invaluable. What could have been a daunting experience turned into a positive one, thanks to Paul's dedication and attention to detail. We highly recommend Paul and Charters to anyone looking for a reliable and supportive agency. The team is not only excellent at what they do but also genuinely cares about their clients. We found our perfect home and are incredibly grateful for their assistance.

Amar · 28 August 2024

★★★★★ 5/5

Trustpilot

Masterclass in Property Sales

My wife and I met several Agents with a view to marketing one of our properties for sale. Immediately Mark impressed with his local market knowledge and we quickly agreed a sales strategy.Within a short period Charters had advertised the property and a buyer was attracted.We have just exchanged and are very pleased with the professional service we have received. Many thanks to Jo in the Winchester office who chased and updated us on a weekly basis.I have no hesitation in recommending Charters professional services to anyone seeking to sell their property.

Paul · 28 August 2024

★★★★★ 5/5

Trustpilot

The service provided by Charters was the marketing and selling of my property

The service provided by Charters in Winchester in selling my apartment has been professional and diligent throughout the process. All of the staff that I dealt with were friendly, approachable, knowledgeable and efficient. There was always a proactive approach and and I always felt comfortable that they were dedicated in finding potential purchasers for my property. Having found a buyer the follow up process has continued efficiently in the delivery of the conveyance process.

Kevin · 28 November 2024

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to the Charters Team in Romsey for helping us with the very smooth sale of my Mum's property recently. I would like to thank Tom Harper especially for finding our final buyer and keeping us informed of progress. Also a big thank you to Katie Taylor, Sales Progressor who kept us informed each step of the way once a sale had been agreed, liaising with all parties involved and being there to answer any questions we had.I would have no hesitation in recommending Charters to friends and family in the future.

Heather · 23 August 2024

★★★★★ 5/5

Trustpilot

Highly recommend Charters

Highly recommend Jake in Chandler’s Ford Branch. His patient, proactive and responsive are much appreciated. My family and I moved from city with high-rise buildings to UK which is totally different concepts of residential properties. Charters has provided chances to show us different type of property and the areas. It is a long journey of home searching for 6 months. Finally, we put our offer and it got accepted in a few hours’ time. That is amazing !! and Charters probably the Best Estate Agent to worked with.

Zuni · 22 August 2024

★★★★★ 5/5

Trustpilot

Beyond exceptional

I recently contacted Charters about purchasing a home as a first time buyer and had the pleasure of dealing with Ryan. Ryan was fantastic in assisting me and answering my questions. He also put me on touch with Megan, a great mortgage broker who assessed my situation and gave me a better understanding of where I am on my home ownership journey.While in the end i was not yet ready to buy a house the care and service I received from Ryan and Charters was exceptional and beyond what I would expect from a real estate agency. I will definitely be using them in future once I'm ready to take plunge into home ownership. Thanks Ryan for all the help!

Jordan · 20 August 2024

★★★★★ 5/5

Trustpilot

Only for Lisa Robert’s

I recently helped my brothers buy a house and have been dealing with Lisa Robert’s. We had a few issues which I put forward to Lisa. She understood and dealt with everything with empathy and professionalism. Lisa was both active with emailing us and phoning to keep us updated. She has always been warm and friendly to deal with over the phone. We also faced an issue which was unresolved after the sale had gone through and yet Lisa dealt with the issue extremely quickly for us. I cannot praise and thank Lisa enough with this. She is an asset to Charters and without a doubt I shall be mentioning Lisa and her team at Charters to all my friends and family. Thank you and keep up the good work 😊

Shahnaz · 17 August 2024

★★★★★ 5/5

Trustpilot

Excellent service from Dan at Charters

We had the pleasure of working with Dan from Charters Romsey during our recent home sale, and we couldn't be more satisfied with the experience. From start to finish, Dan was incredibly helpful, professional, and attentive to our needs.One of the standout qualities was his consistent communication. He kept us informed every step of the way, ensuring that we always knew what was happening and what to expect next. This level of transparency really put us at ease during what can often be a stressful process.Dan also played a crucial role in negotiating the price of our property. His expertise and strategic approach helped us secure a deal that we were happy with, and we truly appreciated his guidance and effort.Overall, Dan made what could have been a complicated and overwhelming process feel smooth and manageable. We highly recommend Dan and the team at Charters Romsey to anyone looking to buy or sell a home. Thank you for all your hard work!

Kieren · 16 August 2024

★★★★★ 5/5

Trustpilot

Charters:Andy Jerram and Sophie…

Charters:Andy Jerram and Sophie Pickering - I had a great experience with Charters as I called today and spoke to Andy, who was very helpful and understood my situation in finding a rental property with short notice. He was proactive and worked diligently with his colleague, Sophie, who showed me the property on the same day and she was very knowledgeable and helpful as well. I called Andy afterwards to put in my offer and he sent me the form and confirmed his receipt of this after I completed and returned it to him. I'm very grateful for these 2 hardworking and friendly agents to help me secure the rental properly. Hoping that I get it now! *fingers crossed*

Wesley · 15 August 2024

★★★★★ 5/5

Trustpilot

Jo Goddard Sales Progressor

My mother was selling her house and as her daughter it was me responsibility to deal with estate agents, solicitors and sales progressors. The process took over 7 months. All the people at Charters Estate Agents were very professional and helpful at all times. However the most outstanding support and help came from Jo Goddard the sales progressor. Throughout the whole time she was always there answering any questions, she called me every week for an update and to check if I was okay. Always knew she was there and made what was a very stressful experience much much easier

S · 13 August 2024

★★★★★ 5/5

Trustpilot

Immediate responses and nothing too much trouble

We were very impressed with this estate agency due to the very personable and helpful anssistance offered by Tilly the consultant. She proved to be very friendly and able to provide accurate information about some of the properties we wished to view. Was very understanding when we needed to rearrange an appointment at short notice due to traffic problems. Tilly is a delight to deal with and made us feel very welcome to the area and assist with our enquiries. Thank you so much.

Susie · 12 August 2024

★★★★★ 5/5

Trustpilot

A big thank you to Simon Edser and…

A big thank you to Simon Edser and Charters. I have know “Mr Chilworth “ as Simon is known locally for 35 years since he helped me look for a home in the area. Over the years he’s always been exceptionally professional in every aspect, never getting frustrated if what he presented wasn’t quite my ideal. I am indebted to him as he presented to me an opportunity to buy off plan one of the finest houses in Chilworth way before any other agent had a sniff of the opportunity and whilst it was still just a tree filled plot. I went into contract and despite the long wait of 18 months I have indeed achieved ownership of one of the finest Chilworth homes. Thank you Simon your local knowledge and contacts are unique and have brought me my special home.

Dermot · 12 August 2024

★★★★★ 5/5

Trustpilot

Charters Chandler's Ford

We sold our house STC in about 4 days thanks to Charters and especially Luke. From the first contact that we had with him, he's been proactive and meticulous. We felt we were in safe hands and have always been kept up to date with progress. We haven't yet found our dream house to move onto, but are confident that when we do, the Charters team will manage the sales process efficiently and take some of the stress away from us.I would highly recommend Charters to anyone wanting to sell/buy.

Camille · 5 August 2024

★★★★★ 5/5

Trustpilot

Above and beyond customer care

Although we did not have the smoothest of journeys with our house sale, Edward and the team were fantastic the whole time. Incredibly patient, answering all queries and bringing me back down when I was overwhelmed with the general stress of selling & buying post divorce. When we lost our first buyer, the team were on it so incredibly quickly to find a new one so that I did not loose my onward purchase. Always a friendly person at the end of the phone, and went out of their way to help. I came to Charters after a disappointing service from another agent and I absolutely would not think twice about using them again should the need arise. I just wish I used them in the first place. Thank you from the bottom of my heart to the whole team for getting us where we are today. Now for the next chapter!

Naomi · 2 August 2024

★★★★★ 5/5

Trustpilot

Sale of property in Bassett

I chose Charters estate agents to sell my property in Southampton , Bassett area purely on the basis that I knew that the sales agent who working for them as he’d sold us a property a few years back. This sales agent , Simon Esda’s knowledge of the Bassett housing market is second to none and together we came up with a sales approach to best market my property. Simon introduced us to a potential buyer within a few days of being contracted to Charters. This buyer purchased the property . The team at Charters kept me up to date with the sales process and Lisa Roberts worked hard on ensuring we informed as to what was happening in all parts of the chain to the sale conclusion. The team at Charters are very professional and I would have no hesitation of using them again in the future.

Kevin · 1 August 2024

★★★★★ 5/5

Trustpilot

Thank you

We have had a fantastic experience with Charters. As first time renters there was a lot of concern and worry around what to do but Chloe and the team went above and beyond to support and assure us every step of the way. Chloe is an absolute asset to the Charters team and couldn't do enough for us. She has been consistently kind, professional and maintained exceptional levels of communication. Chloe was able to find us our dream property and showed genuine care throughout our experience. We are extremely grateful, thank you.

Ellen · 30 July 2024

★★★★★ 5/5

Trustpilot

Couldn't do it without Chloe!

As first time tennents, there was a lot of stress and confusion when finding out first place. That's why it was so essential to have someone as professional, personable and reassuring as Chloe. Not once did we feel any concern that we weren't in the absolute best hands and every step of our journey was smooth. She was always on hand if we had any questions and we were never left wondering about anything. Can firmly say Chloe has been an asset and we owe her a lot!

Joseph · 30 July 2024

★★★★★ 5/5

Trustpilot

Exceptional service

I recently had the pleasure of working with Andy Jerram to find my new home, and I couldn't be happier with the experience. From start to finish, Andy was professional, knowledgeable, and incredibly attentive to my needs. Throughout the process, Andy demonstrated a deep understanding of the real estate market and provided invaluable insights that helped me make informed decisions. He was patient and never pressured me into making a quick decision, which I greatly appreciated. What stood out was Andy's dedication and commitment. He went above and beyond to ensure that I found the perfect home, even scheduling viewings at times that were convenient for me and offering advice. Thanks to Andy's hard work and expertise, I will be moving into my new home in a couple of days. I highly recommend Andy Jerram to anyone in search of a real estate agent who truly cares about their clients and delivers exceptional service.

Hugh · 29 July 2024

★★★★★ 5/5

Trustpilot

Isabella was fantastic

We hadn’t worked with Charters before but after a look online they seemed to have the best properties by far. We dealt with Isabella who was absolutely fantastic in helping with our rental search. She has been proactive, friendly and communicative throughout and I would definitely recommend working with her!

Catherine · 26 August 2025

★★★★★ 5/5

Trustpilot

Outstanding experience with Charters

Paul Stephens was the most positive agent that we met when bringing our house to market. He impressed us with both his knowledge of the area, appreciation of our property and the local market that backed up his valuation.Paul proposed to introduce prospective buyers, rather than an open market approach, and we quickly agreed a sale, so were delighted that he'd delivered as promised!Jo Goddard then took over to liaise with ourselves and each party's solicitors during the ensuing weeks, ensuring regular updates and developing timelines up to the exchange of contracts.Jo has been a great support and communicator during this time and always attentive to any queries or issues that came up along the way.Many thanks to Paul and Jo for what they have achieved for us.

Chelsea56 · 25 July 2024

★★★★★ 5/5

Trustpilot

Sarah Bainbridge is a lifesaver!

Sarah Bainbridge of Charters Estate Agents was a lifesaver! As a foreign academic researcher who needed to live in England for the school year, it was proving quite difficult to find housing and a landlord who would accept a 10 month lease, if possible. Most wanted all of the 10 months of rent up front, or 12 months of rent and no exceptions. Sarah communicated frequently with me, and when she heard about a situation that could meet my needs, she reached out and made it happen. Most other letting agencies just said, "good luck; the market is tough." Her staff have continued to help me jump through the many hoops to satisfy government requirements, share codes, and the like, and they did not insist on all 10 months of rent up front. Thank you Sarah and Charters!

Jennifer · 24 July 2024

★★★★★ 5/5

Trustpilot

Been with this agency from 2020 up…

Been with this agency from 2020 up until a few weeks ago. They started out as pure move and I’ve had nothing but excellent services from them, especially Peter, who goes above and beyond to resolve any issues may they arise. Both friendly and professional and I’ve never had any problems the whole 4 years I’ve rented from this agency. Would highly recommend this company to anyone. Very fair, understanding and trustworthy. Lovely people and lovely company to be involved with.

Peyton · 23 July 2024

★★★★★ 5/5

Trustpilot

Second time renting through Charters

Second time renting through Charters, and I couldn’t ask for more! Both times Kirstie Stone has helped me find the right property and I totally feel that she is able to understand my needs and help me achieve them. Any questions or concerns that I have had Kirstie is able to help, and I couldn’t fault my experience with her.Chatters as a company are also great and extremely fast fixing a small issue with the boiler. Highly recommend.

Anna · 21 August 2024

★★★★★ 5/5

Trustpilot

Thanks Kirstie Stone from Charters!

We are in the process of renting a house managed by Kirstie Stone from Charters. She has been great taking us through the whole process and keeping us updated of the next steps. She's very easy to talk to (not like many other agents I have been dealing with) and very nice. She has also been very honest and has send all the necessary documents very quick to accelerate the process and help us move to our new home as soon as possible. I'm glad of dealing with a kind agent as I have had very bad experiences with previous ones. Thanks Kirstie!

Vanesa · 17 July 2024