Trusted Agent profile · Winchester, Hampshire
Verified
★★★★★
2,806 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,806 reviews on four platforms, including 485 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
485
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on View Agents
This office
1,830
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 228 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
TrustpilotMillie Shrimpton is the best managing…
Millie Shrimpton is the best managing agent I have ever had. She is professional, friendly and efficient. She has been fantastic with calmy and effectively resolving maintenance issues. She also is always pleasant to speak to and highly compotent. Highly recommend.
Thank you, Kimmy, for your wonderful feedback. We are delighted to hear that you find our managing agent to be professional, friendly and efficient.
5/5
GoogleOur experience with Charters in Winchester has been outstanding. We sold our house with them, even in a tough market and the whole process was made easier by them. Then in our search for a new house, they have listened to everything we have said and are very proactive in reaching out if something comes across their desk. In particular, Megan Bailey has been brilliant. Her constant communication and openness has been fantastic and made us feel that’s Charters really want to help us find our next home. Thank you!
5/5
TrustpilotMazie was lovely
Mazie was lovely! Super friendly, easy to chat to, and made the whole viewing feel really relaxed. It never felt awkward or rushed, we had a good laugh, and she made it easy to ask questions and have a proper look around. She’s got a great vibe and genuinely made the experience enjoyable. Honestly, if all viewings were like that, house hunting would be a lot more fun. Thanks, Mazie!
5/5
GoogleGeorgia is fantastically professional and a pleasure to try to find our home to rent with. She is patient and enthusiastic. An asset to Charters. I highly recommend Charters.
Melissa, thank you for the kind review, it is much appreciated.
5/5
TrustpilotLucy was so so helpful and made every…
Lucy was so so helpful and made every bit of our experience wonderful! Would definitely recommend talking to her :-)
Thank you for taking the time to leave a 5 star review.
5/5
GoogleWhat a journey to find a house to rent. Georgia Spencer made it possible with amazing suggestions and most of all follow up. Thank you Geogia
What a great review, this is wonderful news.
4/5
TrustpilotThe marketing process was good
The marketing process was good. The photographs of our home were excellent and well presented. There were some minor issues in the draft that required amendment but dealt with well by Georgia at Charters.
Thank you for sharing your experience, Peter. We're pleased to hear that the marketing process and the quality of the photographs met your expectations.
4/5
TrustpilotBuying a property
Jo Goddard who has been our sales progressor has been amazing. So helpful from the beginning until the end. Very good at communicating and updating me on everything. Thankyou for all your help.
Thank you for sharing your experience, Lucy. We are pleased to hear that Jo provided you with excellent support and kept you well-informed throughout the process.
5/5
TrustpilotI had a really positive experience
I had a really positive experience with Charters Estate Agents. Lucie and Maddie were both incredibly helpful, professional, and friendly throughout the whole process. They were always quick to respond, kept me well informed, and went above and beyond to make everything as smooth and stress-free as possible.
5/5
TrustpilotThank you
Kevin was amazing. Knowledgeable on properties and had a lovely working relationship with us. Thank you!
Thank you for the 5 star review
5/5
GoogleGeorgia was super helpful & professional in our search. Really appreciate you taking the time to find the ideal property for us. Thank you :)
We appreciate you taking the time to review our service, thank you.
5/5
GoogleI've changed a lot of houses the past several years, but Charters (especially Sarah, friendly and professional) has been the best estate I've worked with. Easy steps regarding contracts, references etc and they've been helpful during the whole process. Definitely I recommend them!
Thanks for the review, it is much appreciated.
5/5
TrustpilotDaniel Back was very helpful he told us…
Daniel Back was very helpful he told us about a new property that hadnt even come the market. We went and viewed the following saturday and loved it! We then accepted an offer from the seller and are now subject to contract awaiting for completion date.
5/5
TrustpilotCharters handled the sale of my stepfather's flat
Charters handled the sale of my stepfather's retirement flat. They were proactive in the process and I always felt informed and up to date. As executors we worked mostly with Jane Tomlinson who was friendly and efficient. It felt as if we were working together towards the sale. Overall, we were very satisfied with our experience and would recommend Charters in Worthing.
Thank you for taking the time to leave a 5 star review.
5/5
GoogleI dealt with Charters when looking for a new rental property. They showed me some great property's & Sarah was brilliant throughout. Whilst I ended up securing a place through another agency, I would still highly recommend.
What a great review, this is wonderful news.
5/5
GoogleGary and Ash were so lovely and helpful! Both Gary and Ash from the Winchester team were determined to help us find our first home and fought for us when we had little hope. I couldn’t recommend a better place for help finding a home. They were open and honest with us the entire process, ensuring they were clear and transparent every step of the way. We will definitely be using them again later on in the future. Thank you so much Gary and Ash!! We appreciate it so much
This is reassuring to hear, thanks Madi.
5/5
TrustpilotI cannot thank Jo Goddard enough
I cannot thank Jo Goddard enough. Quite simply, she single-handedly got our exchange and completion date confirmed, without her, I genuinely believe we would still be waiting.
Thank you, Oliver, for sharing your wonderful experience. We are thrilled to hear how Jo's dedication and professionalism made a significant difference for your family.
5/5
GoogleI recently had the pleasure of working with the Winchester lettings team at Charters while searching for a rental property. Although I ultimately chose another property elsewhere, I was thoroughly impressed by the proactive and professional service provided by Charters. In particular, Ash, who assisted with viewings, was exceptionally professional, friendly, and courteous. Ash's extensive knowledge of the local Winchester rental market and the options available for investors in rental property was invaluable. Additionally, Gary was brilliant with his speedy follow-up, making the entire process exceptionally easy for me. I would not hesitate to recommend Ash, Gary, and the rest of the Charters lettings team to anyone looking for the right rental property in Winchester. They are an efficient, friendly, and very professional team.
Thanks Andy, these reviews are so important and we appreciate you taking the time to write it.
5/5
TrustpilotProfessional and Friendly
I had a great experience again with Charters while we were moving to Southampton. They were friendly and quite professional. Sophie Pickering was very proactive and reached out to me with a list of available properties that suited our requirements and also helped us with getting a viewing as well as our new rental property. Andy Jerram was also helpful in answering our queries as well. I was also happy with the different Charters properties as they were well kept and maintained.We also had a good experience in the past with Charters Winchester for our earlier tenancy and hence we preferred them when moving to a new location as well. Overall, I would recommend Charters as they are quite professional, customer focussed and also have various setups/mechanisms for helping in getting a smoother tenancy.
This is wonderful to hear, thank you Jubin.
5/5
TrustpilotPhenomenal team and service
Our house move literally wouldn't have happened without the extraordinary efforts of the Charters team. Simon was incredibly professional and helpful when valuing our house to put it on the market. Cameron was extremely polite and easy to get on with when arranging viewings. Jake could not have been more knowledgable and accommodating when showing us around properties on our viewings, and was always there well before time. And Stephen literally made the move happen dealing with very difficult circumstances within our chain. We can't thank the whole team enough!
Thank you, Luke, both Cameron and Jake will be delighted to hear about your experience!
4/5
TrustpilotLooking for an Estate Agent in Winchester?
Charters are a highly regarded Estate Agents and from the first primary valuation visit to the point we have reached today (exchange) for which Jo Goddard worked so hard co-ordinating everything, they have been great at communicating with us every step of the way. I would recommend them to anyone wishing to sell their property. Not the cheapest, but you do get what you pay for. They should really consider having "virtual" viewing videos - not a montage of photos, but someone physically going room to room in the house - that would have been useful for our sale. That's the only reason they lost a STAR.
Thank you Gina, this is great to hear and we take on your feedback. We do offer the option of video content too, apologies if this wasn't clear at the time.
5/5
TrustpilotCannot speak highly enough ....
We can not give enough credit to Charters and especially Kerry. They have been the ONLY Estate Agent in the area that have routinely kept us informed about properties that may be suitable for our daughter and her family. We have visited around 10 different Estate Agents in the area, handed leaflets explaining what they were looking for and giving the parameters, such as 4 bedrooms etc and only Charters have bothered to keep us informed. A very big thank you to Charters and especially Kerry.
Andrew, this is wonderful to hear, from Kerry's point of view you will not find a more diligent estate agent locally. She knows the area like no-one else. All the best for the future.
5/5
TrustpilotWinchester Rental Market
I had been looking at the Winchester rental market for a few weeks and contacted Charters in relation to a property i was interested in, unfortunately a let had been agreed the previous day, however Sarah Bainbridge was extremely proactive and provided me with links to current properties in my budget and within an hour we had arranged 3 viewings. I was able to secure my favourite of the three and move in the end of this month. The communication throughout the process has been excellent. I would highly recommend Charters and specifically Sarah.
Thank you Patrick, this is great to hear!
5/5
TrustpilotOutstanding professionalism on selling a property
Kevin & Angie would like to thank Charters (Park gate office) for their outstanding professionalism during the selling of our property. they kept us informed every week without fail on all aspects of the process. A special mention about Jonathan who made sure everything he infromed us at the begining was carried out. His staff were allways very pleasant and nothing was too much trouble with Tilly, Storme, Kerry, Kirsty, Erikson, Emma and Toby all contributing to the experiance, also a mention to Jo Goddard in the southampton office who proggressed the sale through successfully. A big thankyou to all of you , we highly recommend Jonathan and his team.
Thank you Kevin, this will be shared with our Park Gate team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charters's Winchester office has 2,806 reviews across four platforms: 485 on Google, 8 on Facebook, 483 on View Agents, 1,830 on Trustpilot (across the whole business).
Charters Winchester is rated 4.9 out of 5 across all 2,806 reviews, and 4.7 out of 5 on Google from 485 reviews.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
228 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Charters Winchester, 2 Jewry Street, Winchester, Hampshire, SO23 8RZ.
