Charters Winchester reviews

★★★★★ 5/5

The Trusted Agent

A more empathetic and harder working professional in the world of property sales

Tom is a very rare professional in the world of property sales. He is extremely diligent, passionately committed and empathetic to your precise and often challenging needs. My experience so far with estate agents, when trying to find a home, has been largely brief encounters; capture some basics and put you on a mailing list. My first call with Tom was more of a consultative collaboration, helping me to filter a long list of properties, sharing and talking through photos and layouts. By the next day he had arranged, very conveniently, a 'tour' of viewings that took us from one property to the next, cleverly covering minimum ground to see the most homes in the shortest time. It was impressive to say the least. He has a wealth of experience, he listens extremely well and doesn't try to talk you out of your point of view, he just moves on, continuing the hard work. I have already started recommending Tom and would purposely seek him out, should I look to move home again in the future.

Simon · 29 July 2017

★★★★★ 5/5

The Trusted Agent

Thank Goodness for Jo!

Jo, is a true star! The buying process is not something I had been through before but luckily for me Jo was on hand pretty much 24/7 with much needed support and clear communication. She kept the whole process constantly moving in the right direction with very regular updates and managing communication with all parties involved. Jo dealt with my daily phone calls exceptionally well, handling each conversation with understanding and her lovely personable nature. I am sure her workload is extremely heavy with lots of clients to manage but she made us feel like this was the only purchase she was handling and we were her top priority - I am sure that’s how everyone must feel when they have Jo on their side. When our solicitor called us to say we had exchanged, it was Jo I called first to share the joy, even before my family! - Thank you Jo!

Lucy · 26 July 2017

★★★★★ 5/5

The Trusted Agent

Truly excellent service from a very engaged and engaging professional

Connor was nothing short of fantastic throughout our search for a new home. Connor was totally committed to helping us and was often able to contribute ideas, advice and expertise that made the process much more clear and manageable; this helped us consider things we perhaps would not have. During our dealings with Connor no request felt too small and no question was too inane. It was a pleasure to have him with us on the journey. I am very happy to provide this reference in recognition of all that he did to help us and that it was done in such a professional and personable way Thank you Connor!

Dominic · 13 July 2017

★★★★★ 5/5

The Trusted Agent

Tom Meek- Very friendly, helfpul, well informed and went the extra mile when really needed!

Tom was great from the first time we walked into Charters right up to signing for our perfect house. After just one meeting he knew exactly what type of house we were after! He introduced us to the house we ended up loving and buying. But also provided a list of other options & viewings that were all very suitable to our wants and needs. I particularly remember a day at nearly 7pm where we were deciding between our new house and a house from another agent and had to make a quick decision, Even at this late hour on a Friday he managed to stop what he was doing and personally show us round the property last minute. We were sold after this viewing and put in an offer the following day. Always easy to get hold off, he made the buying process much easier for my girlfriend and I!

Alex · 4 July 2017

★★★★★ 5/5

Trustpilot

Good experience

Charters Romsey worked very hard to make our sale as stress free as possible. Amy, Tom and Dan were extremely professional during the sale keeping us in the loop at all times, Gwen was incredibly helpful post sale, a really good team. We would highly recommend them

Jayne · 18 December 2023

★★★★★ 5/5

The Trusted Agent

Excellent Service and Advice

Kevin has arranged our last 2 mortgages and both times has got us a great deal. My wife previously had bad credit from university and her being a doctor means she has banded pay for on call work (which some companies do not take into account). Kevin was able to work with our situation, finding the best mortgage for us that would accept our credit rating and the banding pay. We were on a slightly higher rate but that was expected due to the credit score. When remortgaging Kevin has recently got us a fantastic mortgage offer and due to the rise in our property value we have been able to take out some equity to pay off loans and therefore reduce our monthly outgoings and increase our disposable income at a much needed time of expecting our third child, with extra to do some home improvements. Kevin is a great financial advisor with vast knowledge of products. I would advise anyone and everyone to use him. Tom

Thomas · 17 June 2017

★★★★★ 5/5

The Trusted Agent

Exceptional Service

Nony's service with us has been second to none, her commitment to making us feel valued as a customer goes a very long way. Nony kept us in the loop throughout the whole process and worked tirelessly (early mornings and late nights and even when she was off with texting / calls and emails. She took the time to get to know us, reassure us and made the whole process a lot of fun. I've never worked with an agent who operates at such a high standard, with complete dedication to her job. She really is a gem and a massive asset to your team.

Rachael · 28 May 2017

★★★★★ 5/5

Trustpilot

Thank you so much to Jo and the team at…

Thank you so much to Jo and the team at Charters for a seamless and professional experience. Jo was great at giving me regular updates. Would highly recommend :)

Lucy · 11 November 2024

★★★★★ 5/5

The Trusted Agent

Excellent communication throughout . Very personable . Extremely efficient . Would highly recommend.

I have been extremely pleased with the service provided by Jo . She is a total credit to the organisation . I cannot fault her performance throughout . She has a fantastic interpersonal skills ... very friendly, approachable and consistent . She has kept me in the loop throughout the process , ensuring I was always updated with developments as they happened . Her attitude has left me with a very positive view of Charters and I would not hesitate to recommend the agents to others. I would also like to add that I have had a number of dealings with other Charters employees ( Winchester office ) since I started my house search .. both in person ( viewings ) and over the telephone . All have been very helpful polite and efficient . Thankyou .

Sarah · 9 May 2017

★★★★★ 5/5

The Trusted Agent

Selling a property can be a nerve-wracking business.. If we had any doubts about this we were soon put straight by the behaviour of our purchaser who managed to string us along for a year before finally exchanging contracts. We would have given up half way through had it not been for the helpful and personal touch and reassurance of the team at Charters. In particular, we are grateful; to Nony for making us smile and keep going when we felt helpless and also for chasing queries and responses for us which lead us to the sale completion in the end,

Stella · 7 May 2017

★★★★★ 5/5

The Trusted Agent

Excellent, friendly and efficient

Simon provided us with an excellent service and I would without a doubt recommend him to anyone looking for help/advice/guidance with a mortgage. Simon kept us updated at every stage of the process and was always contactable when we needed advice. Being first time buyers and not having done this before, he took his time to explain the whole process and gave us the best advice suited to our situation. The turn around time was incredible thanks to Simon's efficiency and willingness to meet our needs.

Hannah · 7 May 2017

★★★★★ 5/5

The Trusted Agent

Great service from start to completion

Bought a house in Winchester through Charters. Nony listened to our brief, which was quite specific, gave us details and appointments to see a number of houses which met the brief pretty well... and then gave us details of two houses which didn't seem to meet the brief at all. She persuaded us to go along anyway, no harm in looking. We were pretty surprised to like both of them... even more surprised to end up buying one of them. Very happy that we did. Versus the other estate agents we signed on with I think she took the time to look beyond the headline brief and work out the things which were really important to us.

Fergus · 26 April 2017

★★★★★ 5/5

The Trusted Agent

A truly professional service.

Huge thanks to Jo & Oliver, along with great support from the rest of the team at Charters, for making the process to sell my house so stress free. Credit to Jo for chasing both sets of solicitors and always providing updates on progress - without this the process would have taken so much longer. Such a simple idea to communicate to all parties involved, but this 'after offer' service really does differentiate Charters from other agents. Would not hesitate to recommend Charters.

Deborah · 25 April 2017

★★★★★ 5/5

The Trusted Agent

Excellent Service

We were looking to buy a house, we found the service from Charters to be excellent. In particular, Nony Kerr-Smiley is a genuine asset to that office and her company. She is exceptionally bubbly, diligent and kept us informed throughout and in-between viewings. She clearly works 24/7 judging by telephone calls and e-mails and really did her very best to find us a house. I also loved her openness and honesty if we felt a property was not quite right for us. Would certainly recommend her for anyone buying or selling a house.

BN · 22 April 2017

★★★★★ 5/5

The Trusted Agent

Outstanding Service

Simon worked tirelessly to find and secure the right mortgage at a good rate to help us get our daughter on the housing ladder in complex circumstances. He was easily accessible and gave generously of his time to understand our situation and wishes and translate those into a clear way forward. He worked behind the scenes to sound out possible lenders and, together with his colleague, Marie, kept in close touch with us throughout the process. He was easy to deal with, very knowledgeable and very prompt in all his actions and communications. It has been a pleasure working with him as he made this complex and potentially arduous process as straightforward as possible. I could not recommend him highly enough to anyone needing mortgage advice: Trinity Rose and Charters are very fortunate to have such a dedicated, focused person working with them to support potential property purchasers. Thank you Simon!

Penny · 6 April 2017

★★★★★ 5/5

The Trusted Agent

Efficient, professional and smooth mortgage advice

Having not purchased a property for many years, Kevin lead me through the changing face of the process with care and attention. He was able to find me a mortgage lender for my re-mortgage and buy to let mortgage in a way that I could never have managed alone. Frequently in touch with me to guide me through the process, he was professional and efficient. From the moment that I was introduced to him, I felt that I was in capable and competant hands. I would highly recommend Kevin for his advice and ability to find the perfect mortgage lender for your needs.

Wendy · 5 April 2017

★★★★★ 5/5

The Trusted Agent

Great Support

Knowing that trying to get the right mortgage is a minefield, we approached this situation with a little apprehension but have to say that Simon took all the anxiety away, giving us balanced views on what might work for us and really getting to understand our needs. He was always ahead of the game, keeping us well informed and prompting us whenever needed. Has been a breeze working with Simon compared to past experiences with other Advisors in other firms.

Alex · 31 March 2017

★★★★★ 5/5

Trustpilot

Can’t thank Jo Goddard enough for her…

Can’t thank Jo Goddard enough for her continued support in getting our chain through the painful process of exchanging. She was constantly on the ball and supported us though the whole process. Would absolutely recommend. Thanks Jo!

Emily · 2 July 2024

★★★★★ 5/5

The Trusted Agent

Above & beyond!

We were originally dealing with Leanne who was great and when we learnt she had left we were a little dubious of what the service may become.... We didn't need to have worried, Jo took over, picked up the details in an instant and was friendly, informative and got all queries and concerns answered promptly and fully. In fact, I have joked to both estate agents (Charters who we are buying from and another who we are selling through), that we have in fact done the work of the solicitors chasing things through quicker than they have.... Cannot fault anything, great service - going above and beyond what we expected. Thanks Jo - will miss the daily phone calls! :-)

Jessica · 12 March 2017

★★★★★ 5/5

Trustpilot

Smooth and easy!

With previous estate agencies I was struggling a lot with level of communication and time they needed to respond. Andy made it look fast and easy, after few quick mails exchanged all was done. Thanks!

Mateusz · 5 August 2024

★★★★★ 5/5

Trustpilot

Ella was exceptionally helpful.

Ella Burnet was exceptionally helpful with finding me a suitable property for my needs. She was prompt, professional and courteous. I will be considering using Charters again in the future based on her services alone.

Brandon · 5 August 2024

★★★★★ 5/5

Trustpilot

After months of looking with different…

After months of looking with different agents I found that charters gave the best service my Chloe Attridge was amazing from start to finish and made the whole process smooth and actively found me a great flat to make a home

STEVEN · 18 April 2024

★★★★★ 5/5

Google

With quite fussy requirements about the location I wanted I was thrilled to find a rental property relatively quickly with Charters. Sarah was super helpful through the whole viewing process from appointments to offer - responsive, extremely patient and knowledgeable on the market, area & property options plus keeping me in the loop at all times. Thank you Sarah & Charters.

Ellie · 28 October 2022

★★★★★ 5/5

Google

Many thanks to Charters, and especially to Cameron in the Winchester branch, who has been really helpful throughout the process of buying our first home! Cameron was always friendly, quick to respond and actively searched for our ideal property. He regularly checked in with us and answered all questions we had during our search. Thanks again Cameron and all at Charters!

Chris · 28 October 2022