Charters Winchester reviews

★★★★★ 1/5

Google

Very disappointing and frustrating experience. Communication has been extremely poor, responses are slow, and every time a different staff member replies, so we constantly have to repeat the same information. Before signing the tenancy, we were clearly given written confirmation that curtains would be installed in one of the rooms. We relied on this when making our decision to rent the property. However, two months after moving in, nothing has been done, and we have now been told that the landlord will not provide them at all. Even more concerning, we were then told that if we want curtains, we should arrange and pay for them ourselves, despite this being something that was originally promised to be provided. This creates a serious lack of trust, as commitments made before signing were not honoured afterwards. We are currently living with large uncovered windows and no privacy, which is unacceptable. Overall, the service has been unreliable and unprofessional. I would not recommend using this agency.

Yulia · 23 March 2026

★★★★★ 5/5

Trustpilot

After our long standing tenant ended…

After our long standing tenant ended her tenancy Charters managed to find a new tenant swiftly and helped me through the process greatly. Simon Bartlett has been very helpful as has Jake. They answer my queries promptly and are always courteous. I Have no hesitation in contacting them and they are easy to get hold of and look after me well

K · 13 February 2024

★★★★★ 5/5

Trustpilot

CLAIRE MASTERMAN WAS PERFECT HELPING US IN OUR VIEWING!

Claire was at the door for us when we turned up early to the viewing and welcomed us with open arms and let us in to the property and showed us round with no pressure on us to like the property. Every question we asked, with detail we got an answer back which was useful and she was happy to let us explore and do our own looking at the place!

George · 10 June 2023

★★★★★ 5/5

Trustpilot

Recently bought a property through…

Recently bought a property through Charters and they have been great, especially Stephen who has pretty much managed the whole purchase for us. He would ring us with regular updates and chase relevant people when things started to slow down, I could easily reach him if I had any questions. Been a great help to us in this process

Emily · 25 March 2024

★★★★★ 5/5

Trustpilot

Sophie at Charters Southampton office…

Sophie at Charters Southampton office helped us secure an excellent flat recently. From start to finish, she was professional, friendly, and incredibly efficient. Sophie kept us well-informed throughout the entire process and was always quick to respond to any questions. Staff like Sophie makes Charters an outstanding estate agent.

Bowen · 17 September 2024

★★★★★ 5/5

Trustpilot

A massive thankyou to Jo at Charters…

A massive thankyou to Jo at Charters est agents . Park Gate. I can't thank you enough for all the help through the process of purchasing our new home. You've been so professional at keeping us informed regularly thro the process. Richard and Elaine x

Richard · 17 November 2024

★★★★★ 5/5

Trustpilot

Brilliant customer care and great property portfolio!

Brilliant customer care! Sarah Bainbridge was amazing and very dedicated at finding the best home for my partner and me. She went above and beyond to keep us informed of any new properties and personally took us to view them. She took into consideration all our requirements and and understood what we were looking for. Charters has a really great portfolio of properties and I would definitely look to them for our next move.

Rebeca · 21 February 2023

★★★★★ 5/5

Trustpilot

Jo Goddard

Jo Goddard at Charters was assigned to deal with the day to day procedures of my house purchase. She was always available to discuss anything that cropped up, and was very prompt passing information on. I had total confidence in her, and nothing was too much trouble. Thank you so much, Jo.

Shirley · 24 July 2024

★★★★★ 5/5

Google

' Excellent estate agent ' The Excellent Estate Agent - Kevin, Beccy, Jo Lisa and Sarah including whole team. The whole team of charters went above and beyond our expectations. Sarah gave us the best viewing house experience. Kevin and Beccy helped us to get through the mortgage and getting everything done in time. Kevin, Beccy, Jo and Lisa always immediately returned our calls and made the whole buying process in a professional manner. Expertise, knowledge and experience put us at ease. Every situation that we encountered Charters team rise to the occasion with patience and solutions. I cannot say thank you enough. Highly recommend to anyone in the market to buy or sell their home. The best customer service I’ve ever received.PositiveResponsiveness, Professionalism

Grish · 22 June 2022

★★★★★ 5/5

Trustpilot

Happy to recommend.....

I have used Charters twice now and been very happy with their service both times. On this occasion both Simon Edser and Stephen Henry have been both helpful and knowlegeable. It hasn't been the most straightforward sale for a variety of reasons but they've got the job done. They have respected my input into the process and been professional throughout. I am happy to recommend Charters.

G · 2 October 2023

★★★★★ 5/5

Trustpilot

Robyn and Megan!

Robyn has made everything easy to Access and has answered any questions we had! Move in day is around the corner but so far with charters side they have been amazing! Same goes for megan who has also been incredibly helpful and couldn’t speak more highly of these two ladies!!

Katie · 15 October 2026

★★★★★ 5/5

Trustpilot

Charters Estate agency is a trusted…

Charters Estate agency is a trusted agency, very professional and kept me updated throughout the whole process. Ms Jo Goddard was fantastic, she reassured me at every step and was promptly informing me of all updates. I would definitely recommend them and would work with them again in the future!

Ioana · 22 August 2024

★★★★★ 5/5

Trustpilot

Victoria Timson - Winchester

Excellent support and guidance from Victoria Timson.Victoria provided excellent support and sympathetic understanding as my sister and I coped with selling our mother's home.Her initial assessment of the value of the property proved to be accurate and she was able to put a willing buyer in contact using her network.It was a pleasure working with Victoria and I recommend her services highly to anyone.

Rob · 17 November 2023

★★★★★ 5/5

Trustpilot

I have to say I have always been a …

I have to say I have always been a little cynical with estate agents but I was surprised what a good service Charter provided. They seem to have acted with integrity and were transparent at all times. Communication was first class as well. The whole purchase was stressful and trying at times but Stephen Henry on the Sales progression was professional and very helpful. We also dealt with Kevin who was also very good.

Shashank · 5 February 2023

★★★★★ 5/5

Trustpilot

Issue resolved

We rent a property from the Romsey branch and recently had an issue we needed resolved as a matter of urgency. We registered it in the maintenance site and received a quick response advising that someone would be around shortly. They arrived as promised and resolved the issue. A big thank you to Fiona for assisting and following up to ensure that the issue was resolved. Very professional and efficient.

Anthony · 2 June 2023

★★★★★ 5/5

Trustpilot

Great service

In the middle of navigating a challenging move across the UK, Charters Estate Agent has been an amazing help. Lettings Negotiator, Ella, has answered all our queries about various properties, been patient and helpful, very responsive and really friendly which makes such a difference at times like this. Thankyou for all your help!

Jasmine · 21 June 2024

★★★★★ 5/5

Trustpilot

Thank you Elle and Jo

We have dealt with a few estate agents during the process of buying our house and Charters are definitely up there as the best we have dealt with. Great customer service and advice from Elle McCrindle when going through the offer and negotiation phase and Jo Goddard especially has been fantastic getting us to exchange and completion. Its made what can be a stressful process a lot easier. Thanks team.

CH84 · 24 May 2023

★★★★★ 5/5

Trustpilot

Lisa was incredible

Lisa was just absolutely incredible, I cannot recommend or thank her enough. We sold our property through Charters and it was a long chain which made things very difficult. Lisa was so helpful and supportive and was always the sympathetic ear when it got tough. Thank you Lisa!

Caroline · 12 September 2024

★★★★★ 4/5

Trustpilot

My experience with characters..

My experience with characters... was excellent and would 100% use them again... the agent who helped me with my letting needs was amazing she was professional and had great vision of what I was looking to rent... my experience was made excellent because of her and her colleague on completion... thank you Sophie Pickering. And her lovely colleague

John · 12 March 2024

★★★★★ 5/5

Trustpilot

A difficult purchase made a lot easier…

A difficult purchase made a lot easier with Charters. I want to mention Kayleigh Ryan was outstanding throughout, she navigated many tricky situations extremely well, a big thankyou to her. Upon collecting the keys to my new property I was attended to immediately and felt in safe hands which is always a nice touch. Thanks again to the Charters team

Ed · 29 January 2024

★★★★★ 5/5

Trustpilot

Professional service

Thankyou to everyone at Charters who helped us move house. From start to finish we were kept up to date in a professional manner. Big thankyou to Jo who kept pushing everything through to get us completed on time. Having Jo there liaising with everyone and keeping us up to date was so helpful throughout the process! She defiantly put me at ease several times. Would highly recommend Charters.

Perry · 19 June 2023

★★★★★ 5/5

Google

We sold and bought through Charters and found them to be fantastic. Highly professional, knowledgable, patient(!) and always available to talk. They did a brilliant job of selling our property, arranging many viewings and attracting a great number of offers. They would always offer great advice when we were searching for a new property and got to know our requirements quite quickly. I would highly recommend Charters. Special thanks to Peter, Jo, Eden, Elle & Cameron.

Zoe · 28 October 2022

★★★★★ 5/5

Trustpilot

Supported throughout the process

We were selling and purchasing through Charters. Once we had offers agreed on both sides we were handed over to Jo Goddard who regularly checked in with us to provide updates.The exchange/completion process was complex and at one point fell through. Jo remained plugged into the situation being able to provide up to the minute updates when all parties were frantically trying to determine next steps.A few days later everything went through.

James · 17 March 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

Charters were extremly supportive through the entire process of purchasing a new home, all of the staff we dealt with were always helpful, professional and in paricular, Stephen going the extra mile when needed, thank you!

Alex · 9 June 2026