Charters Winchester reviews

★★★★★ 5/5

Google

Brilliant from start to finish. Regular updates each week with a progress report on viewings and then our subsequent sale. From the very beginning Peter was so positive and gave us the confidence to go ahead with Charters Winchester. We didn’t bother asking anyone else as first impression was so encouraging. An offer on our property was accepted within 3 months and the after sales service with Jo continued with the professional knowledge we’d become accustomed to. Totally efficient, once again, weekly updates liaising with both solicitors acting for the sale. Both my husband and I can’t thank them enough for a seamless, professional and friendly service from the first day to the last. Highly recommended for anyone wanting to sell in Winchester.

Cecelia · 28 October 2022

★★★★★ 5/5

Trustpilot

A very professional and personal service

Sarah at Winchester was so helpful and professional and made the letting process as simple as possible, thru her contacts she was able to let our apartment at price she suggested without the need to advertise it! All our calls we returned quickly with the answers we needed. Thankyou so much.

Peter · 18 September 2024

★★★★★ 5/5

Trustpilot

Sarah Bainbridge was brilliant during…

Sarah Bainbridge was brilliant during the processes, always kept me up to date with viewings and when there was a request to view the property when I was at work, she even went above and beyond by putting our washing out on the balcony for us to get it out of the bedroom! Good experience so far with Charters. Everyone from charters we have dealt with has been superb including Gary and Tom

Eamon · 7 June 2023

★★★★★ 5/5

Trustpilot

Friendly, Professional and Efficient

Really pleased to work with Charters on arranging a visit for a rental apartment. Andy Jerram was really friendly and quickly set up a date and time for the visit, and his colleague facilitated the viewing of the, apartment, without rushing and answering all of my questions.Looking forward to continue collaborating with them, if my offer is selected.

Cezar · 15 May 2024

★★★★★ 5/5

Google

Charters have been great to work with again in successfully renting our flat! Particular thanks to Sarah Bainbridge for her great work!

Bob · 13 September 2025

★★★★★ 1/5

Trustpilot

Terrible communication

Terrible communication, say they will call back then dont, they all sound very confused in the letting department and have often asked me for the same information numerous times to be passed on - then when I call back (because no one calls me back) they ask all over again, just avoid! Plenty other good agents to use - Shannon & Simon at Romsey have been horrendous!

Kerry · 31 October 2023

★★★★★ 5/5

Trustpilot

From a buyers perspective

From a buyers perspective, Charters were excellent once my offer was accepted, with the excellent Jo Goddard assigned to the sale process. Jo was brilliant to communicate with, she was friendly, helpful, pragmatic, always easy to contact and prompt to return calls and she really helped keep things moving between the various agents and solicitors and buyers and sellers. She was a standout part of the stressful process of buying and selling houses!

S · 24 May 2023

★★★★★ 5/5

Trustpilot

property brochure

Just listed my property with Charters with the help from Danielle who was excellent in preparing the brochure.Danielle was thorough and responsive.

Scott · 11 June 2026

★★★★★ 5/5

Trustpilot

Very efficient and lovely!

We had a great experience with Charters. Since we started looking for rentals, they were great at letting us know what was available, had great communication and very efficient. A direct thank you to Sarah Bainbridge and Gary Brown for being so helpful! Definitely recommend Charters Estate Agents.

Tyler · 24 October 2024

★★★★★ 5/5

Trustpilot

Excellent experience as a landlord

Peter Nobbs has let and managed my property for a number of years and I can honestly say I would never go anywhere else. He and his team have always been so professional, helpful and extremely knowledgeable about the rental market. My property and tenants have been really well looked after and I would highly recommend Peter.

Amy · 25 May 2024

★★★★★ 5/5

Trustpilot

Professional , Knowledgeable and helpfuil

Edward was absolutely fantastic during the negotiation process. He was honest about the position of the seller and I felt informed at every step of the way and confident that I was being dealt with fairly and in a professional manner. This was refreshing based on my experience with rival estate agents during my house hunting process. I will use Charters again based on my experience with Edward and his team.

Hardi · 7 July 2023

★★★★★ 5/5

Trustpilot

Peter Nobes is consummately…

Peter Nobes is consummately professional whilst personable, delivering exemplary customer service to both landlord and tenant. As a landlord we have entrusted our property to him over the past 3+ years and there have been several issues during that time all of which, he has managed swiftly and efficiently with a trustworthy team of tradespersons at his disposal.

Lynn · 30 April 2024

★★★★★ 5/5

Trustpilot

Great experience with Charters…

We’ve just had a very good experience working with Sarah from Charters. She helped us find a home in Winchester. Charters is a very reliable company offering lots of great properties to rent/buy. Sarah was very attentive and accommodating. The whole process went very smoothly. Thank you Charters and Sarah! Nadia and Michael

Nadia · 27 July 2024

★★★★★ 1/5

Google

Very disappointing and frustrating experience. Communication has been extremely poor, responses are slow, and every time a different staff member replies, so we constantly have to repeat the same information. Before signing the tenancy, we were clearly given written confirmation that curtains would be installed in one of the rooms. We relied on this when making our decision to rent the property. However, two months after moving in, nothing has been done, and we have now been told that the landlord will not provide them at all. Even more concerning, we were then told that if we want curtains, we should arrange and pay for them ourselves, despite this being something that was originally promised to be provided. This creates a serious lack of trust, as commitments made before signing were not honoured afterwards. We are currently living with large uncovered windows and no privacy, which is unacceptable. Overall, the service has been unreliable and unprofessional. I would not recommend using this agency.

Yulia · 23 March 2026

★★★★★ 4/5

Trustpilot

I had a good experience using Charters…

I had a good experience using Charters for my sale in Southampton after a previous agent had failed to sell it in 4 months. Simon was very positive and it was sold within a month. Staff were always available to help during the selling process.

Rosie · 30 November 2024

★★★★★ 5/5

Trustpilot

We have recently purchased a property…

We have recently purchased a property and charters were the agent representing. A friendly, professional and trustworthy service. A house move is always one of the most stressful parts of your life but charters managed to make it as easy as possible. Jo Goddard was our sales progressor, we never had clear communication from her.

Harry · 21 June 2024

★★★★★ 5/5

Google

Eden is highly energized and heart-centered in her approach. She was such a fantastic support to us in seeking out a new family home in a new area. I highly recommend her to anyone in a similar position. We had been out of the UK property market for over a decade and really appreciated all the advice that she offered with a consistently open and professional manner. The energy Eden put into sharing the properties that fitted our needs was top class and really made a difference to facilitate our thought process. My husband and I agree that Eden played a significant role in us eventually making the decision on the house we believe will become a very wonderful family home for us. Thank you Eden for all your great work!PositiveResponsiveness, Quality, Professionalism

Roberta · 30 August 2022

★★★★★ 5/5

Google

The team at Charters have been very professional and friendly in helping us move towards buying a first family home - from prompt responses (thanks Edward!) to arrange the viewing of the property, to help with mortgage advice in the related financial services team. We are particularly happy with the incredibly useful guidance from Kevin on mortgages and his help in taking us forward! Kevin was recommended by good friends, and we would recommend him to others again.PositiveResponsiveness, Quality, Professionalism

Tarryn · 30 August 2022

★★★★★ 5/5

Google

I had the pleasure of dealing with Charters recently as I was looking for a place to rent in Winchester. Christina is very kind and friendly, she was my first contact and I spent a lot of time emailing her, scheduling and rescheduled viewing a couple of times, she was very understanding and accommodating. Gary showed me one of the places, he was very helpful and answered all my question about the house and the area. which I ended up renting. it was a very pleasant and stress free experience xxPositiveResponsiveness, Quality, Professionalism

Sara · 30 August 2022

★★★★★ 5/5

Trustpilot

A big thank you to Ella who is so kind…

A big thank you to Ella who is so kind and accommodating upon my viewing today at Coxford Road apartment. She explained thoroughly all the essential details that I need to know. I was glad I was able to view the property today despite tight work schedule, Ella made it possible.

Fred · 27 August 2024

★★★★★ 5/5

Trustpilot

Very impressed with the professional…

Very impressed with the professional approach to relisting our property. We had inadequate particulars from our other agent.Darcy was a delight to deal with at appraisal and progressing our listing.Sophia produced the best brochure we have seen in 5 previous sales.Charters are a really professional agent and have excellent people.

Mrs · 12 September 2024

★★★★★ 5/5

Trustpilot

Helpful and friendly service at Charters

We walked into Charters on a whim, and were warmly welcomed and helped by Samuel Scott. He was very friendly and found a property that matched our needs within minutes. He managed to set us up for a viewing later that day, and we ended up choosing that place. Very grateful to Samuel and Charters for their help!

Ajay · 22 April 2024

★★★★★ 5/5

Trustpilot

Prompt, helpful and clear

They have been very helpful so far, the preparation for the viewing was good and the viewing itself was the best viewing I’ve had from anyone.Our estate Agent was Storme and she was prompt, clear and had all the information available when viewing the house which is something I’ve rarely been provided when viewing a house. She personally was the best estate agent viewing I have had.

Connor · 4 October 2023

★★★★★ 5/5

Trustpilot

First time buyer

charters have been very helpful and efficient throughout the whole process of the purchasing of my first property. from the start it was clear that everyone involved were very professional. any queries i had were quickly responded too. very good service throughout , i am glad i had such support throughout. many thanks to Erikson, Jo and David for everything they have done couldn’t recommend better people to help with the process.

Jack · 16 May 2023