5/5
TrustpilotGreat customer service
Great customer service, was kept up to date throughout my purchase.
Agent replied · 29 July 2023
Hi Chris, thank you for the review! Have a great day.
Trusted Agent profile · Winchester, Hampshire
Verified
Charters Winchester reviews
★★★★★
2,840 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,840 reviews on four platforms, including 485 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
485
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on View Agents
This office
1,864
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers123 reviews
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Buyers228 reviews
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 228 from buyers
Landlords7 reviews
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
Tenants48 reviews
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
About Charters Winchester
Buying or Selling? Renting or Letting? Pop in and say "HELLO"
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotNice to have a mortgage progressor.
Nice to have a mortgage progressor. Very good service.
Agent replied · 29 July 2023
Thank you Graham, for taking your time to review the service received.
5/5
View AgentsVery Friendly and helpful.
Put a lot of effort into making sure we saw as much as we could on our short visit to the area. Very knowledgeable and was happy to find the answers promptly.
Agent replied · 2 October 2017
Thank you Kit for your 5STAR review for Adel at Charters Winchester, we appreciate your time and feedback.
5/5
GoogleHave had great service from all the team , friendly and professional too
Agent replied · 28 October 2023
Thank you!
5/5
GoogleVery responsive and helpful staff, good list of properties for rent. Would recommend
Agent replied · 28 October 2023
Thank you!
5/5
GoogleFantastic from start to finish. We were looking for a tennant and they were able to find someone very quickly. Extremely helpful at every step of the lettings process.
Agent replied
Hi Tom, thank you for taking the time to write a review on your experience as a landlord with Charters.
5/5
View AgentsVery attentive service and up beat weekly reports.
Although we did not purchase our new home through Charters they were very consistent in sending possible properties on a daily basis and when viewings were arranged they were prompt and efficient.
Agent replied · 22 December 2016
Thanks Jeanette for the 5STAR review of Nony's best efforts in helping you with your recent move!
5/5
GoogleSuperb experience as usual, having used them previously. Nony is a star.
5/5
GoogleSuperb experience as usual, having used them previously. Nony is a star.
5/5
GoogleI have recently used charters to find a property in Winchester. I highly recommend them as there communication skills were excellent. Thank you
Agent replied
Thank you!
5/5
View AgentsExtremely helpful, patient and efficient
Cathy helped me to change my photos for the brochure and listened carefully to what I wanted, gave advice but was also extremely patient and professional. Thank you for your help.
Agent replied · 6 June 2016
Hi and thank you for taking the trouble to highlight the service recieved by Cathy in the early days of marketing preperations. Good luck with the move! Thanks
5/5
GoogleI have used Charters numerous times and they have surpassed my expectations after being let down by other estate agents, the staff have been attentive and pro-active.
Agent replied
Thank you Matthew for the 5STAR testimonial - delighted to hear that Charters performed where other agents failed... Thanks for sharing.
1/5
GoogleMy rented house has unstable hot water supply to the shower but the landlord did not reply for 5days and charters estate agent did not do anything.
Agent replied
Dear Rebecca We are very sorry to learn that you are unhappy with the service received from Charters Lettings. I can see on our system that you had a great pre tenancy experience with us with lots of support and advice from our negotiator and pre tenancy team. I am disappointed to learn that you have since lost that positive impression of us. Its a shame that you did not make us aware directly about your dissatisfaction regarding the repair to your shower as Cheryl your property manager was unaware that you were unhappy. As soon as you informed her of the problem she offered advice and then arranged for someone to attend and has since been liaising with both your landlord and the contractors but we appreciate that it must be frustrating for you having a variable temperature in your shower. I hope that moving forward you can enjoy living in your new home and that you can regain your trust in the service delivered by Charters lettings.
5/5
GoogleCommunications and contact with all at Charters has been friendly, efficient and professional. Unlike many other estate agents, all the agents seem to actually listen to you!
Agent replied
Lisa, thank you for taking the time to review Charters service.
4/5
TrustpilotLovely team in lettings
Lovely team in lettings Efficient and helpful
Agent replied · 29 July 2023
Thanks Sally!
5/5
View AgentsConsistently friendly and cheery, easy to get hold of and great at keeping me in the loop during the entire process. Fantastic support for a first time buyer like myself.
Agent replied · 4 April 2016
Hello Morgan and welcome to the property ladder! Delighted to hear that your first experience is such a positive one. Let's hope Charters can help you climb each and every additional rung of your future property ladder moves!? All the very best and thanks again.
5/5
View AgentsSale & Purchase
The five stars say it all! First rate service from a first rate agent. In 20 years of house buying and selling, never has the process been managed so smoothly.
Agent replied · 24 March 2016
Brilliant feedback Justin, thank you. Let's hope Charters alone will take you through the next 20 years!
1/5
TrustpilotCharters Littering
Why do Charters leave this signs lying in beautiful hedges once they have finished with them?
Agent replied · 29 July 2023
Dear Kevin, apologies for the very long delay in responding, we have only just come onto Trustpilot as we typically direct customers towards Feefo (the same as Trustpilot but another business) and Google reviews for guidance. With reference to your comments, we don't leave boards lying anywhere - we have board companies who put these up for us and take them down. They are too expensive to disregard each time. The board you are referring to may have fallen down in bad weather, been vandalised or removed without permission.
5/5
GoogleThey have been very accomplished and professional from the start and have communicated very effectively. All staff have been very polite and friendly.
Agent replied
John, thank you for your review, it's pleasing to hear this feedback for the team in Winchester, they will be delighted!
5/5
View AgentsEstate Agent services
Lee has a professional, friendly and honest approach and gave us plenty of advise on the selling process, with lovely complements about the character and style of our house.
Agent replied · 28 June 2016
Tamar, many thanks for your 5STAR review of Lee and the team at Charters in Winchester.
5/5
GoogleAfter using Charters, I can not recommend them highly enough. The staff were nothing but helpful and made my whole experience one I won't forget.
Agent replied
Thanks Byron for your 5STAR endorsement of team Charters!
5/5
View AgentsExcellent service, always in touch with new offers
Very attentive, always knew who we were when we rang. Kept an eye out for properties that matched our specifications. (Sorry it's taken so long to do this!)
Agent replied · 10 August 2016
Gemma - thank you for this and its never too long to receive a 5STAR review, so thank you again for your kind words reflecting Nony's efforts at Charters in Winchester
5/5
GoogleCharters professional service shined through from valuation to quality marketing and letting property quickly. All of the team at Charters are helpful and supportive.
Agent replied
Thank you for the review and highlighting the specific plus points. We use all feedback as a training tool. Regards
5/5
GoogleGary, Adam and Tasha have been so helpful, organised and understanding throughout the process of moving house. Cant thank them enough for their services.
Agent replied
Thank you very much for taking the time to review the service you received from us. All the very best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charters Winchester
What do sellers say about Charters Winchester?
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
What do buyers say about Charters Winchester?
228 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
What do landlords say about Charters Winchester?
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
What do tenants say about Charters Winchester?
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Has Charters won any awards?
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
