5/5
GoogleBest experience I've ever had with an estate agent. Great communication, efficient and trustworthy.
Agent replied
Thank you Ylva for your very kind words and fantastic review of your experience with us at Charters in Winchester
Trusted Agent profile · Winchester, Hampshire
Verified
Charters Winchester reviews
★★★★★
2,840 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,840 reviews on four platforms, including 485 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
485
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on View Agents
This office
1,864
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers123 reviews
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Buyers228 reviews
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 228 from buyers
Landlords7 reviews
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
Tenants48 reviews
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
About Charters Winchester
Buying or Selling? Renting or Letting? Pop in and say "HELLO"
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
Google5/5
View AgentsLizzy Ross
Excellent prompt & accurate information delivered by Lizzy after many questions. Nothing was too much trouble.
Agent replied · 10 July 2017
Many thanks for this 5STAR review Nick.
5/5
GoogleWonderful! I dealt with them on a day to day basis and they always follwed up and reported back when they said they would. I’ve experienced the moving process for a fair few years and they made it seamless!!! From viewings to exchange and completion.
5/5
GoogleGreat experience buying my first home with Charters and working with Jon Baud.
Agent replied
Dear Sam, thank you for the review, much appreciated.
5/5
View AgentsThank you Nony Kerr-Smiley
Polite, straight talking and never pushy - Made the experience enjoyable. Nothing seemed too much trouble,
Agent replied · 10 March 2017
Thank you Oliver for your 5STAR endorsement of Nony's tenacity and performance, as recently demonstrated in your dealings with her and Charters in Winchester. Thank You
5/5
GoogleFantastic service from the agents who helped us to find a property
Agent replied
Thank you for your review regarding Charters.
5/5
View AgentsAn easy and efficient service made finding a home easy at an otherwise stressful time.
Agent replied · 13 June 2016
Rebecca, thanks for sharing. We are delighted to have been of service to you. Many thanks.
5/5
GoogleVery helpful staff and easy to use website
Agent replied
Thank you Donald, this is good to hear. Much appreciated.
5/5
GoogleI have just sold my house with Charters and I am extremely happy with the excellent customer service I received. They were very attentive from offer through to completion. And managed to achieve more than the asking price. I would happily recommend!
5/5
GoogleGreat service when looking to buy a home in Winchester.
Agent replied
Thank you also for your review regarding Charters.
5/5
TrustpilotJoe Oakley was very help
Rating only, no written review.
Agent replied · 25 September 2026
Thank you so much!
3/5
GoogleCouldn't get to the information easily.
Agent replied · 28 October 2023
Obviously it's difficult to find the specifics of this review, but please contact me marketing@chartersestateagents.co.uk and we will be happy to understand what the issue was here, specifically. Many Thanks.
5/5
Trustpilot⭐⭐⭐⭐⭐ excellent genuine service
⭐⭐⭐⭐⭐
Agent replied · 25 September 2026
Thank you for taking the time to leave a detailed 5 star review.
5/5
TrustpilotGreat assistance in finding property!
Rating only, no written review.
Agent replied · 25 September 2026
Thank you for your 5 star review.
5/5
TrustpilotExceptionally good service 10 out of 10!
Rating only, no written review.
Agent replied · 25 September 2026
Thank you for taking the time to leave a 5 star review.
5/5
GoogleA really great experience as a first time buyer!
Agent replied
Thanks Poppy, we are glad to hear it, all the best!
5/5
View AgentsHighly recommended.
A true professional with a cheerful, courteous manner adding to her efficiency.
Agent replied · 22 April 2016
Hello and thank you Romney for your kind summation of Jo.
3/5
GoogleCouldn't get to the information easily.
Agent replied · 24 March 2024
Obviously it's difficult to find the specifics of this review, but please contact me marketing@chartersestateagents.co.uk and we will be happy to understand what the issue was here, specifically. Many Thanks.
3/5
GoogleCouldn't get to the information easily.
Agent replied
Obviously it's difficult to find the specifics of this review, but please contact me marketing@chartersestateagents.co.uk and we will be happy to understand what the issue was here, specifically. Many Thanks.
5/5
View AgentsVery good
Personable and kept well on top of things with good communication.
Agent replied · 4 May 2016
Hi Ben and thank you for your 5STAR review of both Nony and Leanne of Charters in Winchester. Glad everything was to your satisfaction. Come back soon! Many thanks
4/5
GoogleGood Agent. Very professional. Would recommend strongly.
Agent replied
Thank you Ravindar!
5/5
GoogleHelpful with advice and guidance
Agent replied
Thank you Sarah!
4/5
GoogleWould recommend and very professional team .
Agent replied
Thank you for taking the time to review your experience with us. We take all feedback seriously. Many thanks
5/5
GoogleVery nice and professional service!!
Agent replied
Many thanks for this review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charters Winchester
What do sellers say about Charters Winchester?
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
What do buyers say about Charters Winchester?
228 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
What do landlords say about Charters Winchester?
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
What do tenants say about Charters Winchester?
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Has Charters won any awards?
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
