Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 4.6/5
The Trusted AgentSale of parents bungalow
Thank you, thank you, thank you. Having to sell my parents house after we had been granted probate was not the normal happy process that selling a house usually is. however, Deborah and her team were very sensitive and professional throughout. They staged the property and conducted the viewings. We were kept up to date with the feedback of potential buyers and progression of sale. I'm not sure what else they could have done to make the process easier. I would thoroughly recommend Maddisons to anyone that has a property to sell.
Carl · 15 January 2024
★★★★★ 5/5
GoogleExtremely friendly and professional right from the initial viewing all the way to completion. They strive to be the premier estate agency in Tubridge Wells and I would say they achieve that goal.
Andrew · 27 March 2026
Agent replied · 9 April 2026
What a lovely review, thank you so much Andrew. We really appreciate you taking the time to share your experience of buying your lovely new home in Tunbridge Wells through Maddisons. We have enjoyed working with you and so pleased to hear … More
★★★★★ 5/5
GoogleFrom signing up with Maddisons through to completion we felt supported by a team of outstanding professionals that know their business inside out and who readily offered sound advice to us at critical moments of the sale. We could not have been looked after better.
Paul · 28 November 2025
Agent replied · 29 November 2025
Dear Paul,
Thank you so much for your kind words, this really is so lovely to read and we are so grateful for you taking the time to share your experience of selling your … More
★★★★★ 5/5
The Trusted AgentFirst Class!
I have been a tenant of Maddisons Residential for many years now and have always found Deborah, James and the team to be very professional and supportive. Maddisons offer excellent customer service and have always followed up immediately on any maintenance issue that has arisen. James communicates on a regular basis and especially during the COVID lockdown which was very much appreciated.
I highly recommend Maddisons Residential for anyone looking to rent.
Bradley · 12 February 2021
Agent replied · 15 February 2021
Hi Brad, thank you so much for your kind comments .. you’re a great tenant and we are delighted to look after you.
★★★★★ 5/5
GoogleDeborah, James and the whole team at Maddisons offer a superlative and very personal, yet totally professional service.
They sold two very different properties for us last year and they also handle the letting of a rental property for our son.
We cannot recommend them highly enough. They will always go the extra mile and you will have the impression that you are their most important client!
Melanie · 4 October 2021
Agent replied · 4 October 2023
Thank you so much Ginny for your fabulous review. Yourself and Simon are always so great to work with and we have loved helping you with your property journey. The way in which you embraced all of my recommendations for your beloved family home of many years was truly exceptional. Whenever you need help again - we will be ready and waiting!
★★★★★ 5/5
GoogleNice and easy process. Caroline was great and really responsive, whole process of renting our flat felt painless!
Jeremy · 13 March 2025
Agent replied · 10 September 2024
Dear Jeremy, thank you so much for this - painless is what we like to hear! We are genuinely delighted that you were happy with our service - it was a pleasure to work for you. With best wishes!
★★★★★ 5/5
GoogleDeborah, James and the whole team at Maddisons offer a superlative and very personal, yet totally professional service.
They sold two very different properties for us last year and they also handle the letting of a rental property for our son.
We cannot recommend them highly enough. They will always go the extra mile and you will have the impression that you are their most important client!
Kay · 5 June 2021
Agent replied · 4 June 2024
Thank you so much Ginny for your fabulous review. Yourself and Simon are always so great to work with and we have loved helping you with your property journey. The way in which you embraced all of my recommendations for your beloved family home of many years was truly exceptional. Whenever you need help again - we will be ready and waiting!
★★★★★ 5/5
GoogleIf you're a potential buyer or rental tenant and your property is with Maddisons, count yourself very lucky! Incredible team with amazing communication and understanding. If you're a potential Vendor, look no further than Maddisons, you will be treated with the utmost respect and professionalism. Thank you James and the Maddison's Team!
Jeanine · 26 April 2023
Agent replied
Just as we were lucky in being able to look after you as a resident in one of our rentals ! Thank you Jeanine .. wishing you all the best in your return to London and hope to see you back in 'sunny tunny' very soon :)
★★★★★ 5/5
FacebookDeborah and her team at Maddisons are absolutely fantastic. They are professional, efficient and honest. From day one they have put any of my anxieties and stresses of selling a house at ease, they have helped me through the entire process going above and beyond constantly and in general are just absolutely superb. I feel like I have had a 5 star service throughout.Thank you so much
Liv · 18 May 2021
Agent replied · 30 April 2023
I never believed it works this way, i was very doubtful about Bitcoin and all other online trading , I decided to risk $600 with Mrs Elizabeth Bays, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong wi… See more
★★★★★ 5/5
GoogleI am delighted to give Maddisons a 5-star review! I first came across them while starting my search for an apartment in Tunbridge Wells and was so impressed by their approach and positive attitude that I asked them to sell my Hawkhurst home …
Ruth · 16 October 2025
Agent replied · 1 August 2025
Dear Ruth,
Thank you so much, what a fabulous review! Your kind words really do mean so much to us and are thoroughly appreciated. It was certainly one of the longest … More
★★★★★ 5/5
GoogleWe have moved house five times and can honestly say that Maddison’s Residential is the most superior estate agents we have ever had. They sold our house, found us a rental property and the icing on the cake, they found the right home for …
Judi · 4 October 2025
Agent replied · 22 October 2024
Dear John and Judi - WOW! Thank you so much for this incredible review of our journey together and it has indeed been a journey! You have been such a pleasure to work for and with and are a fabulous example of how a great relationship with … More
★★★★★ 4.9/5
The Trusted AgentHighly professional, expert service
From our initial contact through to the final day of completion, Maddisons Residential delivered a highly professional service. We We were provided with clear strong advice at pre-launch, effective viewing systems and personnel, and pro-active post-sale management. Maddisons has a unique approach that I don't believe you get from other agents. I can't recommend Deborah and her excellent team highly enough.
C · 20 August 2024
★★★★★ 5/5
GoogleDeborah at Maddisons was recommended to me by my brother following the successful sale of his own house in Tunbridge Wells. In selling our parents' house, Maddisons showed an impressive level of professionalism, showing real care, regular updates and invaluable advice about preparing the house for viewings, which made all the difference. I would not hesitate to recommend this Estate Agent to others in the future. A first class service!
Michael · 26 January 2020
Agent replied
Thank you Michael for your kind words. It was lovely to work with another member of the Stinton clan, and I loved working with the family on the sale of your late parents' house. You were so on board with the improvements that were made for the house's salebility, and delighted that we found you a good buyer.
★★★★★ 5/5
GoogleI recently sold my 2-bedroom flat in Tunbridge Wells, which I had owned for 17 years and I cannot speak highly enough of the service I received from the team at Madison Residential. From the very first conversation to the final completion, …
Jordan · 16 October 2025
Agent replied · 5 July 2025
Dear Jordan,
Wow, what a lovely review! I feel we went on a real journey with this one, and was thrilled when the sale completed at the end. I want to say thank you to … More
★★★★★ 5/5
GoogleThank you so much to the whole team at Maddison's for helping us sell our family home. The whole team are professional, approachable and gave us complete confidence that we had chosen the right agent. If we ever chose to sell again we …
John · 4 October 2025
Agent replied · 22 October 2024
Thank you so much John for this and I know Deborah is delighted to know how happy you are with the service she and our wider team provided. It is very much Deborah's vision to 'do' estate agency intentionally differently so when we hear we have suceeded, it is hugely rewarding. Thank you again and wishing you the very very best.
★★★★★ 5/5
GoogleI recently moved from London to Tunbridge Wells and am renting with Maddisons. First, the stark contrast in communication (both in terms of speed and courtesy) has been a breath of fresh air. From start to finish Maddisons have gone above …
Tess · 18 October 2025
Agent replied · 9 June 2025
Thank you, Tess .. we're delighted to have helped thus far and look forward to continuing to do so. Thanks again for your lovely words.
★★★★★ 5/5
GoogleWe rented a family home through Maddisons. From first viewing through to moving in, James and his team made the whole process quick and straightforward, and ensured that the house was perfectly prepared for our arrival.
Andrew · 13 March 2024
Agent replied · 24 December 2023
Thank you, Andrew - we're delighted that you've been happy with the service.
★★★★★ 5/5
GoogleWe recently sold our house with Maddisons, and we are so grateful that we chose them. They managed every aspect of the sale for us with great care, from initial valuation and advice, right through to the day we moved out. …
Danielle · 16 October 2025
Agent replied · 4 October 2025
Dear Danni and Andy, Thank you so much for such a fabulously glowing review, we are so grateful for you taking the time to share your feedback. We have really enjoyed working with you both and whilst you had your fair share of bumps along … More
★★★★★ 5/5
GoogleSimon at Maddison's is professional, knowledgeable and has helped me from start to finish get into my rental property. It ran through seamlessly and when I went in to the branch to sign papers, I found all the staff very friendly and welcoming. I cannot recommend Maddison's and Simon enough.
Zinny · 13 March 2023
Agent replied
Thank you so much for this amazing review. So delighted to hear you have been happy with our Lettings service! Many thanks again for taking the time to provide a testimonial - it really does mean so much to us all. Very best wishes!
★★★★★ 5/5
GoogleFollowing the speedy and efficient sale of the house, I can’t thank Maddisons enough for all the fabulous input from every member of the team, from Deborah through to Simon, Lisa, Louize, Jane, Milly, Emma - absolutely everyone I’ve dealt …
Carol · 4 October 2023
Agent replied · 1 June 2023
Carol it is such a pleasure to read these amazing words - we cant express how much it means to us to know clients feel well looked after! THANK YOU! You were a pleasure to work for. With very very best wishes
★★★★★ 5/5
The Trusted AgentSale of Victorian Property, Tunbridge Wells
We engaged Maddisons early in 2024 as our neighbours had used them and came highly recommended. After an open house, we had several offers on our property and secured a quick sale. What impressed us about Maddisons was the pre and post sale service, they have a personal touch, great staff with deep local knowledge that gave us comfort through to completion.
Nick · 6 February 2025
Agent replied · 10 February 2025
Thank you Nick for taking the time to write about your experience with us. It's rewarding to hear that our approach and our teams' local knowledge (which is indeed very thorough!) contributed to your positive experience. We truly are a true Tunbridge Wells agency, with a hugely experienced and locally based team and we are very pleased to have been able to showcase our expertise! Wishing you all the very best for the future!
★★★★★ 5/5
GoogleCaroline was super helpful and a total delight to deal with.
Simone · 16 March 2025
Agent replied · 2 May 2024
Thank you very much for your kind review Simone. I am so pleased that we could make it all work out for you so well in the tight timeframe that we had, and that you are very happy in your new home in Tunbridge Wells!
★★★★★ 5/5
GoogleHaving just completed on my first sale with Maddisons I have to say dealing with them is like a breath of fresh air, very professional throughout the whole process, proactive, informative and more importantly they sell when others can't, …
Graeme · 8 October 2025
Agent replied · 24 May 2025
Thank you so much Graeme, for such lovely and kind words. We are all so thrilled to hear how pleased you have been and it's been so lovely working with you and we are delighted to be working with you again so soon. Thank you for entrusting … More
★★★★★ 5/5
GoogleThe team at Maddisons have consistently delivered an outstanding service during all of my interactions with them. Estate agents should take a leaf from their book and I can't thank James enough for his partnership throughout our search …
Abi · 4 October 2023
Agent replied
Wow Abi - thank you so much for this. Delighted to hear how happy you have been - it has been a pleasure working with you as well!
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