Maddisons Residential reviews from buyers

★★★★★ 5/5

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Exceptional Service

We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of all those involved. With our recent purchase which came after we pulled out of another property that we had made an offer on through them, we have been looked after extremely well from start to finish by all those that we dealt with . Jane and Karen in particular have been excellent but as said all those that we have dealt with at Maddisons have done a great job. Many thanks and hopefully this property sees us both out !

Charlie · 28 October 2025

★★★★★ 5/5

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Exceptional service, kind and professional from start to finish

What a fabulous agent! Maddisons really know what they’re doing. From the initial acceptance of our offer right through to exchange and completion, we could not have asked for a more comprehensive service. The team at Maddisons are warm, friendly, and highly professional. Special thanks to Vicky who initially showed us round the property and to Deborah and Milly, who guided us with kindness, clarity, and absolute efficiency throughout the buying process . We were kept fully informed and up to date at all times and an extremely tight deadline was managed with calm confidence. The support from Maddisons made what could have been a stressful experience feel seamless. We are truly grateful, and would recommend them without hesitation

Loran · 30 July 2025

★★★★★ 5/5

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Best experience by a long shot

Deborah and the team were head and shoulders above other agents we had viewed properties with. Professional and knowledgeable - simple details such as a cheat sheet with all the questions and answers on a particular property make the whole experience better. When it came to the property we purchased, Deborah and Milly were invaluable in getting it over the line, keeping us informed throughout, and even letting us know we completed an hour before our solicitors. We both said we wished we had sold with Maddisons as well!

Jordan · 23 May 2025

★★★★★ 5/5

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Wonderful experience as a buyer

Recently purchased a home on with Maddisons and I have been so impressed by them. From the video walk throughs of their properties, which really support the purchase decision, through to the service of Jane Lewis who supports and chases both sides and solicitors through the process and keeps everyone up to date. All wonderful women to deal with and we will definitely use them to sell in the future. Thank you Maddisons!

Georgina · 4 August 2025

★★★★★ 5/5

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Great Service

I recently completed a purchase through Maddisons and was thoroughly impressed by the experience from start to finish. The team - particularly Milly - was consistently professional, responsive, and genuinely helpful throughout the entire process. Communication was clear and timely, and it always felt like they had everyone's best interests at heart. What stood out most was the balance of warmth and efficiency - they made a potentially stressful process feel smooth and well-managed. I'd happily recommend Maddisons to anyone looking to buy or sell in the area. Thank you again for your excellent service. Stoyan

Stoyan · 26 March 2025

★★★★★ 5/5

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Buyer's Review

Jane Lewis worked hard to keep the probate sale on track and helped to broker agreement about the terms of the sale. In comparison with another agent in connection with an aborted purchase, I thought Jane was very transparent and even-handed in her dealings with us, had a good grasp of the issues and was very accommodating when we needed access. Thank you.

Alex · 29 July 2025

★★★★★ 5/5

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Great Experience

We had a great experience buying our house with Maddisons. They handled all interactions with our sellers in a timely and professional manner and took the lead in managing the timeline with the rest of the chain. Thanks Milly and Deborah!

Katie · 28 August 2025

★★★★★ 5/5

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Seamless experience purchasing first home

Me and my partner were very pleased with the entire process of purchasing our first home with Maddison’s. Jane, Karen and Milly were extremely helpful and informative throughout the process. Communication was excellent and they were always reachable. When our cleaners didn’t show up on moving day they even managed to source us an excellent service at the last minute.

Ashwin · 7 November 2024

★★★★★ 5/5

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Highly recommended

Excellent service from Jane Lewis constantly keeping me up to date and pushing to get the quickest outcome for me.

Stephanie · 17 July 2025

★★★★★ 5/5

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Absolute pleasure working with Maddisons (esp Jane Lewis)

I recently purchased a house managed by Maddisons in Tunbridge Wells. They have been amazing and extremely helpful from the beginning to the day of possession. I worked with Jane Lewis and she is an extremely diligent and wonderful person to work with. She went above and beyond her role in helping me with the entire process, especially as I had very limited knowledge about buying a house as a first-time buyer. I highly recommend Maddisons and Jane if you're looking to buying a house. Thank you so much, Jane! You are awesome!

Ankit · 14 April 2024

★★★★★ 5/5

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Smooth and organised process.

We recently bought a property through Maddisons. All involved were clear and detailed in their communication. The weekly updates were useful, even during slow periods, as they made us feel that there were still people working away in the background. We would recommend Maddisons to buyers and sellers alike.

Jack · 6 January 2025

★★★★★ 4.8/5

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Purchase of apartment

I bought an apartment through Maddisons and was most impressed by the kind attention paid to me at all stages of the purchase. They could not have been more friendly and helpful had I been the seller of the property and paying their fee! They followed up my queries (some of them quite complicated) even after the purchase was completed. The only reason for the slightly less than perfect assessment of their communication (generally excellent) was that they gave incorrect information about my allocated parking spaces, which caused me some embarrassment and anxiety when I parked incorrectly.

Margaret · 12 August 2022

★★★★★ 5/5

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Bought with them, will sell with them!

Maddisons were the vendors agent and acted superbly throughout. I know now that the property had been on the market with another agent before Maddisons took it on and had struggled to sell. Maddisons had clearly been involved in making it look more attractive to potential buyers and they nailed it. Their marketing brochures etc are beautiful and the various agents I met from Maddisons in the 2/3 viewings were all charming, intelligent 'soft-sellers'. I said to Deborah on completion that without any doubt, she'd sell the property again when we want to do so. Great people, great to deal with and clearly deserve the success and reputation they're building. Thank you.

Tom · 16 August 2017

★★★★★ 5/5

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Wonderful and not even 'our' Estate Agents!

Maddisons Residential were representing the vendors of the house we had fallen in love with. We had decided (as we were moving down from London) to manage the the sale of our old house and the subsequent purchase ourselves. All the staff at Maddisons were so helpful, honest and efficient with our purchase. They made a challenging situation much improved and their advice and understanding helping at 'our' end of the chain was invaluable. They did a wonderful job at liaising with us, our solicitors and various third parties and it is without hesitation that I would recommend their services. Thank you Deborah, Milly, Jane & Co!

Sara · 17 March 2017

★★★★★ 5/5

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Maddisons Residential Review

My husband and I have feel really lucky to have found our dream property in Tunbridge Wells and having had the pleasure to work with Maddisons Residential, an outstanding real estate company, that has assisted us during the whole purchase process with efficiency and kindness. Deborah and her team are prepared to a very high standard and dealing with them made us feel that our interest was in their heart. We would definitely recommend Maddisons Residential as an outstanding company that puts its customers at the heart of its services.

Arianna · 20 December 2016

★★★★★ 5/5

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The best I have ever worked with in 40 years.

As buyers you.normally feel the agent is working entirely on sellers behalf, which is right, but felt they were on your side too. Integrity is everything in this industry and they have it in spades. They don't shy away from telling you news you don't want to hear,, call when they promise and in our case pushed our own sale forward which was seriously floundering.. My only regret was that we hadn't engaged Maddison's to act for us on our sale, we might have moved 18 months sooner. Deborah herself is very personable, clearly loves what she does and inspires her staff to do the same.

Marion · 27 November 2015

★★★★★ 5/5

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Excellent service!

Deborah could not have done more. She kept us informed all the way through the process, acting not only for her clients but also for us as purchasers. She kept us in the loop as to what was happening all the way through our chain. We heard from her every week even if there wasn't much to report, which kept our minds at ease. She did far mor for us than our own estate agent! Even now, 6 weeks later we asked her to get some information from our sellers and she came back with the answer the very next day. I would thoroughly recommend Maddisons.

Diana · 26 November 2015

★★★★★ 5/5

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Exceeded all expectations

Maddisons Residential are a brilliant estate agent. They provided us with a first class service and are a shining light in an all too often substandard and disappointing industry. Whilst we were simply the buyer, Deborah made us feel like we were her client. From the first viewing of the property she was friendly, engaging, enthusiastic and extremely knowledgeable about the house. She had taken the time to do extensive research and had answers to all of our questions. It really felt like she cared. She was very supportive and honest during the negotiations and helped us to secure the property quickly. The whole buying process ended up becoming very stressful due to complications further up the chain, but Deborah made sure that we were kept completely in the loop on a daily basis and worked tirelessly to make sure everything was resolved positively. I genuinely believe if someone else had been handling the process it would have collapsed before completion. The personal service and extra touches throughout (a gift of writing cards with our new address on them was a lovely thought) turned a very stressful process into what it should have always been - an exciting and memorable life experience. I would have absolutely no hesitation in recommending Maddisons to others and in fact have already passed her details onto two family friends who are having trouble selling their properties. They exceeded all of our expectations.

Will · 26 November 2015

★★★★★ 5/5

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Reliably, thoughful, friendly and professional ... very impressed!

We recently bought our house from one of Maddisons' clients and were impressed by Deborah from day one when we first viewed the property. Taking the "big move" out of London and down to Kent we had many questions about the property and the area and Deborah was very knowledgeable and quick to respond at every step of the way. Deborah was very involved throughout and having her at the centre handling everything was a great comfort as she navigated us through the process and the inevitable road-bumps very professionally and diplomatically, clearly balancing the interests of both parties. We have no plans to sell our dream house, but if we did we would have no hesitations whatsoever in calling on Deborah and Maddisons. Thank you for all your help - we couldn't be happier!

Thomas · 10 August 2015

★★★★★ 5/5

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One of a kind

We purchased through Deborah Richards at Maddison's on a relocation to Kent from the South West. We were kept updated and informed throughout the whole process and Deborah did all she could to take the expected stress of moving out of the equation or sharing " normal " moving experiences . In the end I would like to say that I felt Deborah has become a trusted friend , acting most definitely for her client but managing everybody in the chain , and ours was a protracted purchase . Thank you Deborah and Maddisons , you really were and are amazing .

Janine · 23 July 2015

★★★★★ 5/5

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Great to deal with from a Buyers perspective

Deborah from Maddisons was exceptional to deal with throughout the entire process. I was buying the property from Maddison's client and Deborah facilitated negotiations excellently, looking after her client but also being fair and reasonable to me the buyer. Knowledge of the property and surround area was impressive as was the handover process and after sale care. I have no hesitation is recommending Maddison's to others and will certainly be using them when we decide to move.

Gareth · 17 June 2015

★★★★★ 5/5

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Excellent service

Thank you for a very professional, friendly and accommodating service. Questions were answered promptly, weekly updates were very helpful.

Lydia · 5 October 2021

★★★★★ 5/5

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Excellent!

There are people for whom a job is a job and some others who take it further than that. Deborah was excellent! She did everything she could to smooth things out for all parties. She was accessible even on holiday! She also contacted us after the sale to ensure we were ok

Supriya · 27 November 2015

★★★★★ 5/5

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The Personal Approach

Madison (Deborah) really gave our viewing the personal approach and it is evident they look for the people that fit the house and they make sure that you are given some time to really explore the potential property. Best viewing i have ever had with an estate agent.

Dean · 21 August 2017