Maddisons Residential reviews from sellers

★★★★★ 5/5

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We can definitely recommend Maddisons Residential most highly....

Both I & my husband have sold & bought several properties in our lifetimes but the experience of selling through Maddisons was exceptionally good, (as it was, we gather, for the buyers of our cottage) - definitely better for us than with previous agents. The members of the team with whom we had direct involvement, Jane & Muge, were fully supportive & helpful - & particularly Karen, who gave us so much of her time & expertise. Nothing was too much trouble for her! We thank them all for guiding us through the whole process (which became quite lengthy...) to a successful conclusion.

Lucy · 9 July 2025

★★★★★ 5/5

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First Class Service

As a company we sell many properties and deal with many agents. Karen and the team at Maddisons professionally managed to secure multiple viewings and several offers resulting in a sale, very efficiently. Securing a sale is one thing however Jane's willingness and persistence to see the sale through to completion was first class. I hope I have the opportunity to use Maddison's again. Many thanks. Ross

Ross · 4 November 2025

★★★★★ 4.5/5

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Professional at all times

We have used a few agents in TW and Maddisons is our best experience yet. The staff remain professional at all times and are all personable and contactable. We.nearly lost the property we were buying and there is no doubt that Deborah saved the deal, which is really the best outcome you want from your agent. The commission is not the cheapest, but as they say, you get what you pay for.....

Katherine · 25 May 2025

★★★★★ 5/5

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You have found your agent!

From the moment Karen walked through my door I knew I had the right person. She matched her skill with compassion and we sold our house in the first week on the market. Jane, our sales progresser was brilliant and navigated a lot of the usual issues that a long chain entails. The solicitor and surveyor they suggested were also excellent. Every member of staff is warm, responsive and competent. It was a highly stressful time in our lives for other reasons aside from a house move and so we are delighted we chose Maddisons Residential to get us through it all smoothly. We highly recommended them.

Kerry · 10 February 2025

★★★★★ 5/5

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Professional, personable, efficient

Maddisons sold our property with such compassion and understanding. Excellent communication throughout from Karen's initial visit to Jane's handling of the sale and whilst it was a small chain, they looked after us at every step. Target price achieved and all done within 14 weeks, from going on the market to completion. We feel very lucky to have been in such capable, professional and friendly hands.

Nicola · 29 May 2025

★★★★★ 4.9/5

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Very positive experience

We chose Maddisons after negative experiences with a couple of other estate agents. Jane and Karen were friendly, professional and communicative throughout our time with Maddisons and helped us achieve the sale of our property within our preferred timescale, very close to the asking price. I would not hesitate to recommend Maddisons to anyone looking for an estate agent who is genuinely interested in providing an excellent service and who understands the importance of regular communication with their clients.

Julie · 26 September 2024

★★★★★ 5/5

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Excellent Service

Thank you so much to the whole team at Maddison's for helping us sell our family home. The whole team are professional, approachable and gave us complete confidence that we had chosen the right agent. If we ever chose to sell again we wouldn’t hesitate to instruct Maddison's. A special thank you to Deborah who went above and beyond and took control of the whole chain and got us all to completion.

J · 17 October 2024

★★★★★ 5/5

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Best agents in Tunbridge Wells

Highly recommend Maddison’s Estate Agents. From the initial valuation & visit from Deborah it has been such an easy process selling our home. Weekly updates were really good too and Maddison’s were so professional. Would not hesitate to recommend them. Definitely a 10/10 from us. Thank you Deborah,Milly and your team. Kind regards Alison & Antony

Alison · 20 March 2025

★★★★★ 4.6/5

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Professional service

Maddisons are unique in their approach. I've bought and sold multiple properties over time, but none of them came close to Maddisons. The quality of the photos and the video tour were excellent, while the sales team who guided potential purchasers were always knowledgeable and professional. The sales progression model works well, with regular updates and Milly was always calm, communicative and supportive throughout the process.

Amanda · 14 October 2024

★★★★★ 5/5

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Excellent Service

Jane, Karen and the whole team at Maddisons ran my sale like clockwork. From start to end, it couldn’t have been more efficient. Timely weekly updates from Jane, honest responses to questions, very personable to deal with and got the job done. Really delighted with the whole service from start to end. Very professional with a large human touch. Thank you to the whole team.

Marcella · 10 September 2024

★★★★★ 5/5

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Fantastic experience with Maddisons Residential

We recently sold our house with Maddisons, and we are so grateful that we chose them. They managed every aspect of the sale for us with great care, from initial valuation and advice, right through to the day we moved out. They were professional and reliable as well as being friendly and approachable. We were impressed by how quickly we were updated after each viewing, and also by how patient and accommodating they were when we needed things done in a certain way, because we have children with disabilities. We can’t rate them highly enough.

Danielle · 2 October 2025

★★★★★ 5/5

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House sale

Maddisons have proved themselves to be excellent in all aspects of selling my home. Karen and Jane have been unfailingly professional and proficient in all aspects of the conveyancing process but also sensitive, thoughtful and kind during a time that has been difficult on many levels. Thank you!

Jane · 24 February 2025

★★★★★ 5/5

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House sale

Deborah and the team at Maddisons helped sell my former home. Deborah and Karen were excellent in bringing the sale to a conclusion and Milly helped to keep everything moving to a conclusion. The professionalism exhibited certainly made a potentially stressful time but less so. Thank you

Catherine · 7 February 2025

★★★★★ 5/5

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Fabulous service

Karen and the team at Maddisons have been truly amazing since the very first meeting, they really stand apart from the other agents out there. They have been so helpful and supportive all the way throughout the sale process, are super responsive to queries and kept things moving along. I honestly can't recommend them enough.

Rachel · 8 October 2024

★★★★★ 5/5

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Sales of house in Tunbridge Wells - Maddisons Residential: 5-Star Service

We all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on every step of the way, with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons, who always made us feel like we were in very good hands. We would like to thank: Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential.  You were simply outstanding and deserving of a 5-star rating.

Alistair · 22 February 2023

★★★★★ 5/5

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Fabulous estate agents, faultless service

Following the speedy and efficient sale of the house, I can’t thank Maddisons enough for all the fabulous input from every member of the team, from Deborah through to Simon, Lisa, Louize, Jane, Milly, Emma - absolutely everyone I’ve dealt with has been amazing. It completely changed all my previous experience of the stress of our selling, thank you, I will be back at the first opportunity. I have been singing Maddisons praises to everyone who stand still long enough I literally can’t thank you enough for all the fabulous input from every member of the Maddisons team, from you through to Simon, Lisa, Louize, Jane, Milly, absolutely everyone I’ve dealt with has been amazing. I have been singing Maddisons praises to everyone who stand still long enough

Carol · 20 January 2023

★★★★★ 4.8/5

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Fabulous estate agents, faultless service

Following the speedy and efficient sale of the house, I can’t thank Maddisons enough for all the fabulous input from every member of the team, from Deborah through to Simon, Lisa, Louize, Jane, Milly, Emma - absolutely everyone I’ve dealt with has been amazing. It completely changed all my previous experience of the stress of our selling, thank you, I will be back at the first opportunity. I have been singing Maddisons praises to everyone who stand still long enough I literally can’t thank you enough for all the fabulous input from every member of the Maddisons team, from you through to Simon, Lisa, Louize, Jane, Milly, absolutely everyone I’ve dealt with has been amazing. I have been singing Maddisons praises to everyone who stand still long enough

Carol · 4 January 2023

★★★★★ 4.9/5

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Finally Agents You Can Trust!

I have pleasure in saying that to a person, everybody at Maddisons that we came across was extremely helpful, understanding and courteous - and really performed their jobs in a professional manner. Maddisons proved to me that they are the best around and I would not hesitate to recommend them to anybody. Deborah, James and all the team - thank you so much for all your help in getting our sale and purchase through! David and Augusta

David · 12 August 2022

★★★★★ 5/5

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The Best Residential Estate Agent in Tunbridge Wells Kent !!

I would have no hesitation in thoroughly recommending Maddisons Residential. I did not consider any other Agent in TW, when I first began to explore putting my apartment for sale in November with a January launch date in my mind. Within hours of my visit to their Pantiles Office, I was contacted by a Director, who made an appointment for her visit the next day. Another Director visited the day after with suggestions on decluttering (!!) and how to prepare for the photo/video shoot, which was arranged during this visit for a few weeks away in early December. The photo/video shoot was painless and in fact I quite enjoyed it. Launch took place on 2 January, offers were made after the first weekend and another Director was involved in discussing with me the offers made and my responses, making me feel in very capable hands. One the agreement for sale had been agreed by me and my Buyer, the Sales Progression team are the primary point of contact. The two person team are fantastic and provided weekly updates of how the chain was growing in both directions (!!) and when it was necessary in the later stages, worked with my solicitor and other Agents to find out the real story behind NO PROGRESS somewhere in the lower and upper chains. When difficult decisions needed to be made about withdrawing or setting explicit fair deadlines for other parties to meet, a Director was always involved. Again making me feel very comfortable receiving their balanced professional experience, presented to me for discussion with a simple decision for me then to make. In the end I had to make the decision to move my furniture out into storage before a contract of sale was signed, but I was comfortable doing it and it gave me the flexibility to now be a cash buyer for a newbuild, as my purchase chain then collapsed on the date of sale contract exchange (( THANK YOU Maddisons team and wishing you continued success in the future with your highly “differentiated” service for discerning clients; involving high quality sales preparation, a five star pro-active marketing launch and probably the most important aspect for a Seller, as it goes on the longest, the “Sales Progression” function (the tireless grind to keep on top of the real facts behind the inevitable slow progress of other parties and their professional advisers !!

NIGEL · 22 July 2024

★★★★★ 5/5

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Five star service

Maddison’s provided an exceptional service selling our home in Tunbridge Wells. Great communication, and a lovely team; achieving a sale price over the guide price. We wouldn’t hesitate to recommend Maddison’s as a top end agent who you can trust.

Sophie · 21 November 2024

★★★★★ 5/5

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Amazing

Maddisons residential were absolutely fantastic from start to finish. I cannot praise them enough. From the day they came to value the property to the day of completion they were profession, friendly, enthusiastic and most importantly efficient. My chain seemed to have some hold ups along the way and without Maddisons I would have been in the dark and loosing patience, but Jane and Milly were constantly updating me and chasing the solicitors. They were worth every penny and I would not hesitate in using them again. A huge thank you to all at Maddisons who made selling my house less stressful and we’re a pleasure to work with.

Olivia · 4 October 2021

★★★★★ 4.6/5

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Sale of parents bungalow

Thank you, thank you, thank you. Having to sell my parents house after we had been granted probate was not the normal happy process that selling a house usually is. however, Deborah and her team were very sensitive and professional throughout. They staged the property and conducted the viewings. We were kept up to date with the feedback of potential buyers and progression of sale. I'm not sure what else they could have done to make the process easier. I would thoroughly recommend Maddisons to anyone that has a property to sell.

Carl · 15 January 2024

★★★★★ 4.9/5

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Highly professional, expert service

From our initial contact through to the final day of completion, Maddisons Residential delivered a highly professional service. We We were provided with clear strong advice at pre-launch, effective viewing systems and personnel, and pro-active post-sale management. Maddisons has a unique approach that I don't believe you get from other agents. I can't recommend Deborah and her excellent team highly enough.

C · 20 August 2024

★★★★★ 5/5

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Sale of Victorian Property, Tunbridge Wells

We engaged Maddisons early in 2024 as our neighbours had used them and came highly recommended. After an open house, we had several offers on our property and secured a quick sale. What impressed us about Maddisons was the pre and post sale service, they have a personal touch, great staff with deep local knowledge that gave us comfort through to completion.

Nick · 6 February 2025