Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe invited four estate agents to value our house and advise how they would bring it to market. Maddisons Residential were the only ones to tell us what we needed to hear, not what we wanted to hear. With one tour of the house, they managed to identify all the little fixes and low-cost, easy, quick wins that we could make to maximise kerb appeal to attract buyers and optimise the price that the property could fetch. They were also the only estate agent to provide us with two go-to-market prices: one if we did nothing to the house and one if we did the quick wins to optimise kerb appeal. This enabled us to understand the likely Return On Investment (and it was a no brainer!).
Maddisons' marketing was first rate. Deborah's warm, personal video gave prospective buyers a real feel for the house - great for attracting buyers and great for eliminating those for whom the house was never going to be right (saving everyone's time!). The photography was highly professional - and they returned at a later date when some of the trees had lost their leaves to get photos with a more open feel to the garden.
Communication throughout the sales process was exemplary, with speedy feedback about viewings from the professional, knowledgeable, friendly viewing team. When we did get an offer, Maddisons steered us through the negotiations to get the best possible price from a serious buyer. We then had weekly updates as to what had been done on both sides, and what needed to be done next to keep the process moving forwards.
When the bottom of the chain wobbled, founder Deborah Richards herself stepped in to manage the situation proactively to get everything back on track and deliver a speedy completion.
No company can ever be all things to all men. But if you are serious about selling your house, and don't want it to sit on the market for months and months, and are looking for an estate agent who will work in honest, collaborative partnership with you, underpinned by exceptional customer service, then Maddisons Residential outperform the competition on every metric. They don't aim to be the cheapest on fees - but high quality never comes with a race to the bottom, and this marginal difference is offset many times over by the emotional and financial benefits of selling your house quickly for near the asking price. The worst thing you can do as a seller is sit on the market for months; Maddisons Residential won't let that happen.
Siobhan · 30 August 2026
Agent replied · 25 August 2026
Dear Siobhan,
Wow, what a wonderful review, thank you so very much for your exceptionally kind words. At Maddisons, we are incredibly passionate about wanting to do the very best we can for our clients, to not only provide a service we would want for ourselves in the same position, but to help our clients achieve the best result possible and this includes offering advice on property presentation where we feel it can truly make a difference. We very much appreciated how refreshingly open and receptive you were to our all of our suggestions, and thanks to your hard work in implementing the changes, it made a considerable difference to the end result.
It was a joy to work with you in the marketing and sale of your lovely home in Langton Green and we are absolutely thrilled to hear how pleased you have been with the service you have received from Maddisons, from start to finish.
Thank you so much for taking the time to share your experience of selling your home with us and hopefully, we can find you somewhere fabulous to move to next. We very much look forward to working with you again.
With best wishes from all at Maddisons Residential.
★★★★★ 5/5
GoogleI want to take a moment to share my experience of working with Rebecca Chapman at Maddisons Residential - who in short was amazing from start to finish. We recently secured a property via Maddisons and Becky really went out of her way - firstly to help us secure the house; and then by ensuring our experience was seamless. The communication was organized accurate and timely throughout. Thank you Becky! You made our year! We are so happy!
Angelique · 5 August 2026
Agent replied · 18 July 2026
Dear Angelique,
What a lovely review to read and thank you so much for taking the time to share your experience of renting a property in Tunbridge Wells through Maddisons, we are truly grateful. We were absolutely delighted to help you find such a lovely home and we are so pleased that your experience has been such a positive one. Becky and our lettings team strive to ensure both our landlords and residents receive the highest quality service and it's lovely to hear it so appreciated.
Wishing you continued happiness in your home, from all the team at Maddisons.
★★★★★ 5/5
GoogleWe were so impressed with the whole team at Maddisons. They are everything that an estate agent should be. Having had a bad experience with two other agents it was a breath of fresh air as soon as we signed up with Deborah and her team. They were friendly, frank and very customer focussed. Everything went quickly and smoothly after we had an offer and we have been singing their praises. Please do give them a ring you will be looked after from day one.
Clare · 5 June 2026
Agent replied · 9 June 2026
Dear Clare,
What a wonderful review to read, thank you so very much. We are so thrilled to hear you are have been so impressed with our service at Maddisons and we have loved working with you and your beautiful home. We pride ourselves on working closely with our clients and offering proactive and practical advice where we can, as there are often slight changes or tweaks that can make a big difference in terms of the marketing or a potential buyer's perception of a property during a viewing. Thank you so much for taking our advice on board wholeheartedly and we are delighted that it had the desired result. Congratulations and whilst we of course hope you will enjoy many happy years in your new home, we would love to hear from you if we can be of any further help to you in the future.
With best wishes from all the team at Maddisons.
★★★★★ 5/5
GoogleWe had a great experience working with Maddisons. Firstly, James was very professional when he rented out our property. He communicated clearly and always kept us informed. When we decided to sell the property Karen, Jane and the rest of the team marketed it very effectively and we got plenty of viewings. We really valued their advice throughout, which was always straight-forward, honest and transparent. A lovely bunch of people who we would highly recommend for both renting and selling.
Clare · 5 May 2026
Agent replied · 2 May 2026
Dear Clare,
Thank you so much for taking the time to share your experience both as a landlord and as a seller in Pembury with Maddisons. We are absolutely delighted that your experience throughout has been such a positive one and your kind words about our communication and advice mean a great deal to us. We strive to provide a seamless service, whether renting or selling, and it’s rewarding to know we succeeded. We appreciate your recommendations and look forward to working with you again in the future if the opportunity arises.
Many thanks, once again, from all at Maddisons.
★★★★★ 5/5
GoogleThe sale of my home involved quite a few twists and turns, due to reasons beyond the control of Maddisons or myself. However, Karen and team at Maddisons were proactive and super professional throughout in helping get to a great outcome. I would heartily recommend the services of Maddisons and would certainly use them again should I be selling a home (which I hope not to be for some time!!!).
David · 5 July 2026
Agent replied · 19 June 2026
Dear David,
Thank you so much for such kind words and sharing your experience of selling your Tunbridge Wells home with Maddisons, it really does mean so much to us. As you say, there were quite a few twists and turns to test us all along the way but it has been an absolute pleasure working with you for not only the sale of your home but also your purchase of your new home with us too. We all hope you will be very happy indeed in your new home and whilst we would love to be working with you again, we hope the renovation works go well and that you both enjoy many years to come in the home you create. Do send us some photos when it's done!
Best wishes from all the team at Maddisons Residential.
★★★★★ 5/5
GoogleWe used Maddison’s to sell our home after being unsuccessful with another agent. Deborah’s approach was insightful, honest and professional and she clearly understands the Tunbridge Wells market. All of the viewings team were friendly and professional and gave prompt feedback.
We would highly recommend the services of Maddisons to anyone selling in the Tunbridge Wells area.
Catherine · 2 September 2026
Agent replied · 4 September 2026
Dear Catherine,
Thank you so much for taking the time to share your experience of selling your home in Tunbridge Wells with Maddisons. You have a beautiful home in a great location and we were thrilled to have showcased it for you and so pleased to have secured a buyer and help with your move. We have so enjoyed working with you both and wish you every happiness in your new surroundings. Many thanks, once again for your kind words, it really does make our day and please do always give us a call if we can help again in the future.
Best wishes from all at Maddisons.
★★★★★ 5/5
GoogleThank you to the entire team for making this journey so seamless. You’ve found us another absolutely perfect home. A special thank you to Rebecca who has gone above and beyond to support and help us on each journey of finding a home and managing all of the admin involved.
A very special service.
With many thanks,
Helene and Cem
Helene · 5 August 2026
Agent replied · 7 July 2026
Dear Helene and Cem,
Thank you so much for your kind words and for taking the time to share your experience of renting your home with Maddisons. We are so pleased that you have found the experience to be so seamless and its lovely to read your coment about Rebecca, who we are very lucky to have in our team as she truly does care about providing the best possible service. We are so thrilled to have helped you find such a perfect home and we hope you are enjoying being so close to The Grove park.
Wishing you every happiness in your home, from all at Maddisons.
★★★★★ 5/5
GoogleWe sold our house in 2025 through Maddisons, and Karen (and the team) were amazing every step of the way. It was an unusual property, I live overseas, the buyers were tricky, lawyers were delayed and we needed additional last minute help to empty the house to meet the deadline - but everything was handled with professionalism and expert guidance. Karen also has great local networks - a moving company helped us at the 11th hour, only because they knew it was for her.
She truly went above and beyond to make the entire process as smooth and stress-free as possible. We’re so glad we chose Maddisons, and you can absolutely trust Karen to manage even the most challenging situations. Highly recommend!
J · 5 March 2026
Agent replied · 8 April 2026
Dear Julia,
Thank you so much for your glowing review, having sold your Mother's home in Pembury with Maddisons. It was an absolute pleasure working with you and your family and we truly appreciate being entrusted with such a significant and emotional sale. The property is so unique and the buyers were so excited about their new home.
Despite the distance, it was lovely being able to meet you via our early morning video calls and then in person ahead of completion.
We so appreciate your kind words and are absolutely delighted that you have been so pleased with our service throughout your sale. Personal recommendation means so much to us, thank you.
Best wishes from all the team at Maddisons.
★★★★★ 5/5
View Agents BuyerExceptional Service
We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of all those involved. With our recent purchase which came after we pulled out of another property that we had made an offer on through them, we have been looked after extremely well from start to finish by all those that we dealt with . Jane and Karen in particular have been excellent but as said all those that we have dealt with at Maddisons have done a great job. Many thanks and hopefully this property sees us both out !
Charlie · 28 October 2025
Agent replied · 28 November 2025
Dear Charlie and Faith,
Thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with Maddisons, especially with Jane and Karen. Our team is dedicated to providing a professional and personal service, and it's rewarding to know we met your expectations. It has been an absolute pleasure working with you both, firstly on the sale of your home in Tunbridge Wells, and then for the purchase of your lovely new home through us too. It means so much to all of us, that you have taken the time to share your experience of working with us and whilst we hope you are settling in well to your new home and will enjoy many happy years there, we would of course love to hear from you again when you are considering your next move. With best wishes, from all the team at Maddisons
★★★★★ 4/5
GoogleThe team at Maddisons did a great job of marketing our home. We were impressed by the attention to detail shown by the sales team in putting together a well polished property listing and video.
The valuation proved accurate. We were able to realise 98% of the guide price. Maddisons arranged several viewings, helped negotiate an acceptable price and we were under offer just 11 days after the listing went live.
We found the sales progression painful however. It took 25 weeks from accepting the offer to completing the sale. The sales progression team were overly optimistic about the completion date. Our solicitor commented that we had been primed to exchange contracts too early, when there was no realistic prospect of proceeding.
James · 25 September 2026
Agent replied · 5 October 2026
Dear James,
Thank you so much for taking the time to share your experience of selling your home in Tunbridge Wells with Maddisons and for sharing such detail, it is much appreciated.
It is such a shame that the bottom link of the chain had been so reluctant to communicate clearly despite the best efforts of our sales progressor, your buyers and your solicitor. Sadly, whilst we do our very best to progress matters as swiftly as possible and provide accurate updates to all parties throughout the chain, we are also reliant on the information we are given and on this occasion, there had unfortunately been updates witheld from the chain as a whole and false hope provided in terms of completion dates. I am sorry that this had created additional stress as we certainly aim to avoid situations such as these for our clients wherever possible.
It has been an absolute pleasure working with you and whilst we very much hope you are settling well into your new home and will enjoy it for many years to come, we would be delighted to work with you again in the future. Thank you so much for recommending us to your neighbours, we truly appreciate that.
Best wishes, from all at Maddisons.
★★★★★ 5/5
GoogleLooking for a place to live is normally a joyless slog, but no such trouble with Maddison Residential based in Royal Tunbridge Wells. Rebecca and the team placed us where we belong in our new home, and did so in a mature, reliable and professional manner. Consider this a thorough and unconditional endorsement of their services.
Steve · 8 April 2026
Agent replied · 15 April 2026
Dear Steve,
Thank you so much for your glowing review and for sharing your experience of finding your new home through our Lettings team at Maddisons. We are very lucky to have Rebecca as our Lettings Manager and we are delighted you are so pleased with the service you have received so far from Rebecca and our Lettings team.
Wishing you every happiness in your new home, from all the team at Maddisons.
★★★★★ 5/5
GoogleWe have had such a positive experience with Maddison’s rental department and would highly recommend. Becky was incredibly helpful throughout the whole process and we were very impressed with the attentive communication all the way through. They’re a lovely team and a pleasure to work with! Thank you!
Amelia · 21 May 2026
Agent replied · 31 May 2026
Dear Amelia,
Thank you so much for you kind words and for taking the time to share your experience of renting a property in Tunbridge Wells through Maddisons. We are very lucky to have Becky as she looks after our landlords and residents so well and it's great to hear your experience has been no different. We hope you're settling in well at your new home and wishing you every happiness there.
Many thanks, once again, from all at Maddisons.
★★★★★ 5/5
View Agents BuyerExceptional service, kind and professional from start to finish
What a fabulous agent! Maddisons really know what they’re doing. From the initial acceptance of our offer right through to exchange and completion, we could not have asked for a more comprehensive service.
The team at Maddisons are warm, friendly, and highly professional. Special thanks to Vicky who initially showed us round the property and to Deborah and Milly, who guided us with kindness, clarity, and absolute efficiency throughout the buying process . We were kept fully informed and up to date at all times and an extremely tight deadline was managed with calm confidence. The support from Maddisons made what could have been a stressful experience feel seamless. We are truly grateful, and would recommend them without hesitation
Loran · 30 July 2025
Agent replied · 31 July 2025
Dear Loran,
Wow, what lovely words, thank you so much, it is so appreciated and we are so pleased that your experience has been such a positive one. There were certainly challenges with this chain, especially as we drew closer to the exchange, but thankfully with clear communication between all parties and your pragmatic approach throughout, we were thrilled for you when contracts were exchanged. Both you and Paul have been an absolute joy to deal with the whole way through and I know you must be absolutely thrilled to have finally secured the home you dreamed of owning for so long - and next will you’ll be living there! We look forward to seeing you on completion day to hand over the keys and wish you many years of happiness in your new surroundings.
Best wishes from Deborah, Milly, Vicky and the team at Maddisons.
★★★★★ 5/5
GoogleMaddison’s have given me an outstanding service and more importantly one of their superb sales team managed to find a buyer for a flat l was selling that wasn’t anything special at all and furthermore was up against immense competition. It was through her superb negotiating skills that a buyer was secured and completion is happening next week.
Once you have a buyer you are allocated a Sales Progression Manager who gives you a weekly update of everything that is developing with your sale. Again this service is superb as you are kept in the loop every step of the way. Any and every query you might have pertaining to the sale is answered quickly and effectively.
It is unusual to pay estate fees in advance but Maddison’s offer a service that goes way beyond most other estate agents. They are a huge asset to Tunbridge Wells.
Tania · 30 August 2026
Agent replied · 17 August 2026
Dear Tania,
Thank you so much for your wonderful review. It truly means so much to us all when clients take the time to share their experiences of working with us and we were absolutely delighted to have sold your lovely apartment in Tunbridge Wells for you. Lora Grogan, our Sales Director is very passionate about ensuring our homes are showcased at their best to help attract the right buyer, especially in the current market where buyers have so much choice and our sales progressor, Milly, is always very pro-active in her approach, ensuring all parties always know the latest update and doing all she can to help our sales progress as smoothly and as swiftly as possible.
We are thrilled you hear you have been so pleased with our service and we are now very much looking forward to working with you again with our lettings team.
With best wishes from all at Maddisons.
★★★★★ 5/5
View Agents SellerWe can definitely recommend Maddisons Residential most highly....
Both I & my husband have sold & bought several properties in our lifetimes but the experience of selling through Maddisons was exceptionally good, (as it was, we gather, for the buyers of our cottage) - definitely better for us than with previous agents.
The members of the team with whom we had direct involvement, Jane & Muge, were fully supportive & helpful - & particularly Karen, who gave us so much of her time & expertise. Nothing was too much trouble for her!
We thank them all for guiding us through the whole process (which became quite lengthy...) to a successful conclusion.
Lucy · 9 July 2025
Agent replied · 9 July 2025
Dear Lucy and Nick,
What a journey it has been together and I am so thrilled for you both that not only has your property sale now completed but you have already got such a lovely relationship with the new owners too. I so enjoyed our first meeting and it has been such a pleasure working with you both ever since and a real joy every time I visited your property to enjoy those glorious views over the Crowborough countryside. Thank you both, so much for entrusting the sale of your property to our team here at Maddisons and for being so patient and pro-active during the complexities of your sale. Thank you for your kind words and we very much look forward to working with you again in the future. Best wishes, from Karen, Jane, Muge and all the team at Maddisons.
★★★★★ 5/5
View Agents SellerFirst Class Service
As a company we sell many properties and deal with many agents. Karen and the team at Maddisons professionally managed to secure multiple viewings and several offers resulting in a sale, very efficiently. Securing a sale is one thing however Jane's willingness and persistence to see the sale through to completion was first class. I hope I have the opportunity to use Maddison's again. Many thanks. Ross
Ross · 4 November 2025
Agent replied · 28 November 2025
Dear Ross,
Thank you for your fantastic review! We’re delighted to hear that Karen and Jane provided you with a seamless experience from viewings to completion. Your trust in Maddisons means a lot to us, and we look forward to assisting you again in the future.
With best wishes, the Maddisons team
★★★★★ 5/5
GoogleAs someone new to the complexities of the UK property market, I couldn't have asked for a better experience than the one we had with Maddisons throughout the purchase of our first home. They were super proactive about keeping us updated during key milestones, and really helped us through the experience of having a concerningly absent solicitor. Looking forward to selling our place one day just to work with this lovely team again!
Julia · 9 September 2026
Agent replied · 5 October 2026
Dear Julia, thank you so much for your kind words and for taking the time to share your experience of buying your first home in Tunbridge Wells with Maddisons. It was lovely working with you both and thank you for both being so pro-active in helping us chase along the legal matters. You certainly did not have the easiest first experience and we really felt for you but so pleased we all got there in the end and that our sales progressor Jane was able to help guide and support you through the process. We hope you will enjoy your lovely home for many years to come but very much looking forward to working with you again when you feel ready for your next move.
Best wishes from all the team at Maddisons.
★★★★★ 5/5
GoogleHaving lived in our house for over 31 years we were nervous to say the least. These fears were immediately overcome by the sheer professionalism, hand holding of Deborah and her fabulous team. Every member played their part with honesty and integrity and we couldn’t have asked for more. Would 100% recommend.
Craig · 25 February 2026
Agent replied · 8 April 2026
Thank you so much Craig. 31 years is indeed a long time to have been in your home and just goes to show what a lovely happy home it has been for you. We have all enjoyed working with you both and so pleased we have been able to help with such a big and emotional move for you. Your kind words mean so much to us all and if we can ever help again in the future, we would love to hear from you. With best wishes from all the team at Maddisons.
★★★★★ 5/5
View Agents BuyerBest experience by a long shot
Deborah and the team were head and shoulders above other agents we had viewed properties with. Professional and knowledgeable - simple details such as a cheat sheet with all the questions and answers on a particular property make the whole experience better. When it came to the property we purchased, Deborah and Milly were invaluable in getting it over the line, keeping us informed throughout, and even letting us know we completed an hour before our solicitors. We both said we wished we had sold with Maddisons as well!
Jordan · 23 May 2025
Agent replied · 27 May 2025
Thank you, Jordan, for such wonderful words, they really are so very appreciated. Yours was a purchase with a few bumps along the way, but with such lovely buyers and sellers on either side of the deal, it was certainly all a lot easier to deal with. I hope that you are happy in your stunning new home for many, many years to come. Enjoy those views! Best wishes, Deborah and all the team at Maddisons.
★★★★★ 5/5
View Agents BuyerWonderful experience as a buyer
Recently purchased a home on with Maddisons and I have been so impressed by them. From the video walk throughs of their properties, which really support the purchase decision, through to the service of Jane Lewis who supports and chases both sides and solicitors through the process and keeps everyone up to date. All wonderful women to deal with and we will definitely use them to sell in the future. Thank you Maddisons!
Georgina · 4 August 2025
Agent replied · 2 September 2025
Thank you so much for your glowing review, Georgie. We're so thrilled to hear that our services, particularly Jane's dedication, significantly contributed to your positive experience. It's wonderful to know you felt supported every step of the way, as this is absolutely our aim. We hope you will be very happy in your lovely new home for many years to come but as and when you are ready for your next move, we would absolutely love to help and be working with you again. Warmest thanks from all of us at Maddisons
★★★★★ 5/5
GoogleIt was a long process, but Maddison's promised they would find a buyer and they did! Karen and team clearly know the local market very well, have plenty of experience and are well connected to get things moving! Thank you!
Dominique · 27 April 2026
Agent replied · 28 April 2026
Dear Dominique, thank you so much for your glowing review and we have so enjoyed working with you in the sale of your stunning apartment in Tunbridge Wells. We truly appreciate you taking the time to share your experience of selling your home through Maddisons and thank you for your kind words. We love what we do and so pleased that we were able to connect you with a great buyer who will love your home as much as you have.
Many thanks and best wishes from all the team at Maddisons.
★★★★★ 5/5
View Agents BuyerGreat Service
I recently completed a purchase through Maddisons and was thoroughly impressed by the experience from start to finish. The team - particularly Milly - was consistently professional, responsive, and genuinely helpful throughout the entire process. Communication was clear and timely, and it always felt like they had everyone's best interests at heart.
What stood out most was the balance of warmth and efficiency - they made a potentially stressful process feel smooth and well-managed. I'd happily recommend Maddisons to anyone looking to buy or sell in the area.
Thank you again for your excellent service.
Stoyan
Stoyan · 26 March 2025
Agent replied · 27 March 2025
Thank you so much Stoyan for your kind words and for taking the time to share your positive experience with us. It's wonderful to hear that Milly and the team provided a great experience and helped your purchase feel less stressful. We are also so thrilled to hear that you would recommend us to others - thank you so much. Wishing you all the very best and we look forward to working with you again in the future. Best wishes from us all.
★★★★★ 5/5
GoogleWe had a very positive experience buying our house through Maddisons residential. Deborah, Milly and the team were excellent at communication throughout. They worked hard to ensure everything ran as smoothly as possible. We would recommend their services to any potential buyers and sellers in the tunbridge wells area.
F · 5 February 2026
Agent replied · 13 February 2026
Thank you so much for your kind words and for taking the time to share your experience of buying your lovely home in Tunbridge Wells through Maddisons. This was a more unusual situation, regarding the chain and timings, but we are so pleased that we were able to work closely with both you and our sellers to find a workable solution to keep everything on track and this lovely house is now yours to enjoy. We wish you every happiness in your new home and please do not hesitate to contact us if we can be of any further assistance in the future, from all the team at Maddisons.
★★★★★ 5/5
GoogleWe had a great experience with the team at Maddisons and would highly recommend working with them. They were very efficient and kind in their communication and did a great job following up the sellers as needed, during what turned out to be quite a complicated process to buy our new home. We would be very happy to work with them again and felt in good hands with Karen and Jane.
Jessie · 30 June 2025
Agent replied · 2 July 2025
Thank you so much, Jessie and Elliot, for your kind words and for taking the time to share your experience of buying your home through Maddisons. It's been an absolute pleasure working with you both and thank you for your patience during the complexities of such a rural property. Wishing you all every happiness in your new home and we are still rather envious of the amazing view and sunsets you get to enjoy and can't imagine you'll ever tire of that! Best wishes from Karen, Jane, Muge and all the team at Maddisons
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