Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe cannot recommend Maddisons highly enough. From the very beginning of the process, their professionalism, communication and attention to detail were exceptional. They worked incredibly hard to secure a suitable tenant who was exceptional, leaving our home in a pristine condition after a 3 year tenancy. We were kept informed at every stage, always responding quickly and proactively to any questions or issues that arose.
What particularly stood out was their willingness to go above and beyond to ensure everything ran smoothly. Any problems were dealt with efficiently and professionally, giving us complete confidence throughout the process. Their knowledge of the Tunbridge Wells market and commitment to providing an excellent level of service were evident throughout.
Maddisons are clearly a high regarded company for a very good reason, and we would not hesitate to recommend them to anyone looking for a reliable, professional residential letting agency.
K Forward & N Close
Green · 5 June 2026
Agent replied · 21 May 2026
Thank you so much for such a wonderful review, it genuinely means a great deal to all of us at Maddisons.
It was a real pleasure looking after your home over the past three years, and we're delighted the tenancy concluded so successfully, with the property handed back in pristine condition. Securing the right tenant is always our priority, so it's lovely to hear that our care, communication, and knowledge of the Tunbridge Wells market shone through.
Thank you for your trust and for your kind recommendation, we'd be delighted to help again in the future.
With warmest thanks, The Maddisons Team
★★★★★ 4.5/5
View AgentsProfessional at all times
We have used a few agents in TW and Maddisons is our best experience yet.
The staff remain professional at all times and are all personable and contactable.
We.nearly lost the property we were buying and there is no doubt that Deborah saved the deal, which is really the best outcome you want from your agent.
The commission is not the cheapest, but as they say, you get what you pay for.....
Katherine · 25 May 2025
Agent replied · 27 May 2025
Thank you so much Katherine, it really does mean so much to us all that you have taken the time to share your experience working with us in the sale of your beautiful home and purchasing your lovely new home too. It's been an absolute pleasure working with you both and whilst it may not have felt the most straightforward at times and patience had been required on all parts, we are so thrilled that Deborah and Milly were able to keep everything safely on track for you. Hopefully you are settling well into your gorgeous new home and your buyers are no doubt enjoying their new life in Tunbridge Wells too. Best wishes from all the team at Maddisons.
★★★★★ 5/5
View AgentsYou have found your agent!
From the moment Karen walked through my door I knew I had the right person. She matched her skill with compassion and we sold our house in the first week on the market. Jane, our sales progresser was brilliant and navigated a lot of the usual issues that a long chain entails. The solicitor and surveyor they suggested were also excellent. Every member of staff is warm, responsive and competent. It was a highly stressful time in our lives for other reasons aside from a house move and so we are delighted we chose Maddisons Residential to get us through it all smoothly. We highly recommended them.
Kerry · 10 February 2025
Agent replied · 10 February 2025
Thank you so much for your glowing review Kerry! It was an absolute pleasure to look after your sale - thank you for entrusting this to us. We are so so pleased to hear you felt well looked after and we were able to demonstrate both expertise and empathy. Our team always strives for such seamless experiences, especially during stressful times and your kind words will mean the world to Karen and Jane. Wishing you all the very best for the future. You will all be very fondly remembered by our team. With best wishes from us all.
★★★★★ 5/5
View AgentsBuyer's Review
Jane Lewis worked hard to keep the probate sale on track and helped to broker agreement about the terms of the sale. In comparison with another agent in connection with an aborted purchase, I thought Jane was very transparent and even-handed in her dealings with us, had a good grasp of the issues and was very accommodating when we needed access. Thank you.
Alex · 29 July 2025
Agent replied · 31 July 2025
Dear Alex,
Thank you so much for taking the time to type a review and share your experience of our service at Maddisons whilst purchasing your gorgeous new home. We have so appreciated your patience throughout this transaction, which was certainly a complex situation at times, and we are absolutely thrilled that contracts have now exchanged. We are very lucky to have Jane in our team and are very proud of the care and dedication she provides to all our sellers and buyers to help ease the stress as best she can. We can't wait to hand the keys over to you on completion day. Wishing you both every happiness in your new home, from Karen, Jane and all the team at Maddisons.
★★★★★ 5/5
View AgentsProfessional, personable, efficient
Maddisons sold our property with such compassion and understanding. Excellent communication throughout from Karen's initial visit to Jane's handling of the sale and whilst it was a small chain, they looked after us at every step. Target price achieved and all done within 14 weeks, from going on the market to completion. We feel very lucky to have been in such capable, professional and friendly hands.
Nicola · 29 May 2025
Agent replied · 4 July 2025
Thank you so much Nicola, it really was an absolute pleasure working with you and we really appreciated how pro-active you were at every step as well, as this really helped your sale to sail through so quickly. It's a lovely house and your buyers are absolutely thrilled with their new home and we wish you every happiness with your new chapter. Thank you for taking the time to share your experience with us and others, it really does mean so much. Best wishes, Karen, Jane and the team at Maddisons.
★★★★★ 5/5
GoogleWe were a buyer of the house which Maddisons Residential were estate agent for. They have been amazing throughout. Really good communication, swift in responses. We had issues with delays lower down the chain and they have been instrumental in pushing our buyers and their solicitors along to get this to completion - without their effective and proactive approach I am not sure if we would have gotten to exchange before transaction fell apart. Goodies on completion were a final nice touch. An amazing estate agent that clearly stands out, highly recommend!
Natalia · 5 April 2026
Agent replied · 8 April 2026
Dear Natalia,
Thank you so much for taking the time to write a review of your experience having bought your home in Tunbridge Wells through Maddisons.
We are so grateful for your kind words and we are delighted to hear how pleased you have been with our service. Our sales progressors, Milly and Jane are truly dedicated to keeping the momentum going with our sales and ensuring all parties have clear communication at all times to help reach the exchange of contracts as swiftly as possible. It's not always a straightforward chain, as you know, but we will always do all that we can to keep everything on track.
Many thanks and wishing you every happiness in your lovely new home, from all the team at Maddisons.
★★★★★ 5/5
GoogleWe had an exceptional experience with Maddisons and would highly recommend them to everyone. Deborah and her whole team were excellent throughout- warm, friendly, professional, constructive, helpful and totally trustworthy. We are delighted we chose Maddisons and really happy with the process and outcome. Thank you.
Vanessa · 25 November 2025
Agent replied · 29 November 2025
Dear Vanessa,
We have been absolutely delighted to work with you both and we are thrilled to hear how pleased you have been with the service you have received from Maddisons … More
★★★★★ 4.9/5
View AgentsVery positive experience
We chose Maddisons after negative experiences with a couple of other estate agents. Jane and Karen were friendly, professional and communicative throughout our time with Maddisons and helped us achieve the sale of our property within our preferred timescale, very close to the asking price.
I would not hesitate to recommend Maddisons to anyone looking for an estate agent who is genuinely interested in providing an excellent service and who understands the importance of regular communication with their clients.
Julie · 26 September 2024
Agent replied · 30 September 2024
Thank you for this kind review Julie. We're thrilled to hear that Jane, Karen, and our team lived up to your expectations, providing the professional and approachable service we strive for. We work hard on our business model, taking into account what is important to our clients and it is very rewarding when we hit the mark. If there is anything we could have improved on, please do let us know! With very best wishes from us all.
★★★★★ 5/5
GoogleHad the best experience with Maddisons estate agents.
From the initial contact with Deborah, all the way through to the lovely calm Milly who dealt with my actual sale.
The photos and videos they take really are way better than other estate agents.
My sale was complicated and in a long tricky chain. They negotiated the many ups and downs and were always calm and professional. I would totally recommend selling with this company.
Liz · 7 December 2024
Agent replied · 12 December 2024
Thank you so much for this amazing review and for acknowledging the hard work of our team, especially Deborah and Milly. We're thrilled to have provided stellar service and guidance through what was indeed a tricky sale! It was a pleasure to work for you and we are truly grateful for your kind words. With very best wishes for the future!
★★★★★ 5/5
GoogleI would like to say a big Thank you to Karen G and Jane L. We have had some challenging times selling our home, it felt everything that could go wrong 'did', this was out of Maddison's and our control, Maddison's went above and beyond to …
Michelle · 8 October 2025
Agent replied · 3 April 2025
Thank you so much Michelle for this incredible review of our service...
We are so touched by your kind words and thrilled to have been able to support you through the challenges of selling your home - of which there were a few as … More
★★★★★ 5/5
GoogleAlthough we are late to do this review (apologies) we felt that it would be wrong to not give our thanks to Maddisons for the excellent service we received from them last year for the sale of our house. From our first meeting with Deborah …
Angela · 4 October 2025
Agent replied · 18 March 2025
Dear Angela, thank you so much for your gracious feedback and for taking the time to write about your experience with Maddisons. We are delighted that our efforts were successful and it was our pleasure to assist with the sale of your home. … More
★★★★★ 5/5
GoogleAs a company we sell many properties and deal with many agents. Karen and the team at Maddisons Residential managed to secure a sale quickly and incredibly efficiently. Securing a sale is one thing however Karen and Jane's willingness and …
Ross · 8 November 2025
Agent replied · 6 November 2025
Thank you so much for your kind words Ross, your feedback is so appreciated and thank you for taking the time to share your experience of selling your property in Tunbridge Wells through Maddisons Residential. We have really enjoyed working … More
★★★★★ 5/5
GoogleWe received exceptional service from Deborah and the sales team. Not only did they identify suitable purchasers at a good price within a week of our house going on the market but we were then kept well informed during the legal and due …
Simon · 8 October 2025
Agent replied · 11 October 2025
Dear Simon, Thank you so much for taking the time to share your experience of selling your lovely home in Tunbridge Wells through Maddisons. We truly appreciate your kind words and are delighted that you are so pleased with the service you … More
★★★★★ 5/5
GoogleIf I could give Karen and Milly 6 stars, I would! They went above and beyond my expectations and made a tricky sale of my mother’s house less traumatic. Nothing was too much trouble and they helped me find additional services like reliable …
Janie · 4 October 2025
Agent replied · 28 January 2025
Janie thank you SO MUCH for such a wonderful review. Karen, Milly, and the team were so thrilled to hear such glowing feedback. We were delighted to assist with your mother's house sale and provide support every step of the way, especially … More
★★★★★ 5/5
View AgentsExcellent Service
Thank you so much to the whole team at Maddison's for helping us sell our family home. The whole team are professional, approachable and gave us complete confidence that we had chosen the right agent. If we ever chose to sell again we wouldn’t hesitate to instruct Maddison's. A special thank you to Deborah who went above and beyond and took control of the whole chain and got us all to completion.
J · 17 October 2024
Agent replied · 28 October 2024
Thank you so much for your kind words and for the trust you placed in Maddisons. It's been an absolute pleasure working with you on the sale of your property and Deborah and the entire team are thrilled to learn you were happy with the service we provided. Wishing you all the very best for the future and needless to say, we'd be delighted to work for you again. Best wishes from us all.
★★★★★ 5/5
GoogleWe recently sold our house with the help of Jane and Karen, and we couldn’t be happier with the service we received. From start to finish, they were incredibly helpful, thorough, and attentive to every detail. Nothing was too much trouble, …
Kay · 8 October 2025
Agent replied · 11 October 2025
Dear Kay, Your review means so much to us all, so thank you for taking the time to share your experience of selling your Southborough home with Maddisons. We have so enjoyed working with you both and are rather envious that you will now be … More
★★★★★ 5/5
GoogleI don’t normally leave Google reviews but Maddison’s Estate Agents have been amazing. From start to finish, the whole process has been so easy. Deborah and her team made selling our home so stress free. Weekly updates always arrived in our …
Alison · 4 October 2025
Agent replied · 7 March 2025
Dear Alison, thank you so much for these kind words. We strive to make the process as smooth and stress free as possible and we are delighted to hear that we have succeeded in this. Wishing you all the very best and with many thanks again for taking the time to send us your thoughts. Best wishes from us all.
★★★★★ 5/5
GoogleI had a fantastic experience with Maddisons Residential. James and Jill were absolutely wonderful throughout the whole years of renting, so patient, understanding, and always friendly and supportive. It’s rare to find such genuine care and …
San · 8 November 2025
Agent replied · 2 November 2025
Dear Sandra, Thank you for your glowing review! We’re thrilled to hear that James and Jill made your renting experience so positive. At Maddisons Residential, we strive to provide genuine care and professionalism, and it’s wonderful to know … More
★★★★★ 5/5
GoogleWe have sold through Maddisons twice now and both times the service was exceptional. Our most recent sale was not in great circumstances for us, but Deborah and her brilliant team made everything painless and were really sensitive to our …
Rebecca · 8 October 2025
Agent replied · 24 May 2025
Thank you so much Rebecca for your lovely and generous kind words. It was an absolute pleasure to work with you again. I often say that selling someone’s property is a short, intense friendship. This is now the second time that you have … More
★★★★★ 5/5
GoogleRecently purchased a home on with Maddisons and I have been so impressed by them. From the video walk throughs of their properties, which really support the purchase decision, through to the service of Jane Lewis who supports and chases …
Georgie · 8 October 2025
Agent replied · 6 August 2025
Dear Georgie, thank you so much for your lovely comments which are so appreciated by all the team. We have enjoyed working with you from your first viewing and can't wait to hand over the keys to you on completion day. We are lucky to have … More
★★★★★ 5/5
GoogleCraig from Maddisons came round for an appraisal and was very impressed with his knowledge, not only of the local market but their use of modern technology to help market properties & data they have on helping you decide the optimal listing price. A professional and premium service!
Matt · 28 August 2026
Agent replied · 4 September 2026
Dear Matt,
Thank you so much for your kind words following your market appraisal meeting with one of our Sales Directors, Craig. As a team, we are all very passionate about providing the best possible service to our clients and achieving the best results for them and this begins with our very first client meeting and initial marketing advice. It is lovely to hear how impressed you were with Craig's local and market knowledge and we hope to be working with you soon.
Many thanks and best wishes, from all at Maddisons.
★★★★★ 5/5
GoogleThank you very much Deborah and the team for the excellent service you gave us, from start to finish. Your advice, negotiating skills and updates through to completion were superb. We will definitely recommend you!
Lea · 26 November 2025
Agent replied · 29 November 2025
Dear Lea,
It has been an absolute pleasure working with you and thank you so much for taking the time to share your experience of selling your super apartment with … More
★★★★★ 5/5
GoogleMaddison’s were a delight to work with in the selling of our home. Deborah and her team were attentive, gave excellent advice and really helped to get the sale over the line. Highly recommend.
Caron · 4 December 2025
Agent replied · 6 December 2025
Dear Caron and Stephen,
Thank you so much for your kind words and glowing review, it truly means so much to us all. We have all enjoyed working with you both and thank you so much for … More
★★★★★ 5/5
GoogleFrom our initial meeting with Karen through to Jane looking after us throughout the sale process, the service from Maddisons has been second to none. Excellent communication throughout and I really felt that the Maddisons team had our best …
Nicola · 8 October 2025
Agent replied · 1 June 2025
Thank you so much Nicola, what a lovely review and we are all so thrilled you have been so happy with the service and communication you have received from our team here at Maddisons when selling your property in Tunbridge Wells. We always … More
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