Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe found a great rental through Maddisons and had the lovely Rebecca helping us the whole way.
She was super friendly and professional and we were kept well informed throughout the entire process from the initial viewing to signing contracts, you can really tell that they care about what they do! We would recommend Maddisons to anyone looking to rent in the area.
Clea · 5 May 2026
Agent replied · 2 May 2026
Dear Clea,
Thank you for your wonderful review. We’re thrilled to hear that you had a positive experience with Rebecca and our team at Maddisons. We are strong believers that good communication is key and your kind words reaffirming that, mean a lot to us. We appreciate your recommendation and look forward to assisting anyone you know in the future. Wishing you both every happiness in your new home. Best wishes, from all at Maddisons
★★★★★ 5/5
GoogleWe ABSOLUTELY LOVE Maddisons. We have used them twice now; in 2015 they sold our house at full asking price in 3 days. Now in 2026 they have hand-held us through selling a plot of land. We couldn't ask more of them and are thrilled to have the opportunity to publish this review. Don't hesitate - they are the best.
Hayley · 22 May 2026
Agent replied · 31 May 2026
Dear Hayley,
What a fabulous review, thank you so much! We have loved working with you again and truly appreciate you taking the time to share your experience working with us for the second time and for your kind words. If we can help again in the future, we will always be delighted to hear from you and it would be great to make it a hat-trick!
Best wishes from all at Maddisons.
★★★★★ 5/5
GoogleDeborah and Milly were fantastic! As first time buyers, the helped guide us through the process, were informative, and also very accommodating with facilitating multiple viewings of our now home. Milly was great at keeping both buyer and …
Philip · 4 October 2025
Agent replied · 31 October 2024
Dear Philip, thank you for your kind words and stellar review! We're thrilled to have supported you as first-time buyers and glad that Deborah and Milly provided helpful guidance and clear communication throughout the process. It is so rewarding to hear when we have done a great job! With best wishes and very many thanks again!
★★★★★ 5/5
View AgentsBest agents in Tunbridge Wells
Highly recommend Maddison’s Estate Agents.
From the initial valuation & visit from Deborah it has been such an easy process selling our home. Weekly updates were really good too and Maddison’s were so professional. Would not hesitate to recommend them. Definitely a 10/10 from us.
Thank you Deborah,Milly and your team. Kind regards Alison & Antony
Alison · 20 March 2025
Agent replied · 24 March 2025
Dear Alison, thank you so much for these kind words. We strive to make the process as smooth and stress free as possible and we are delighted to hear that we have succeeded in this. Wishing you all the very best and with many thanks again for taking the time to send us your thoughts. Best wishes from us all.
★★★★★ 5/5
GoogleWe recently relocated to England and embarked on the daunting task of finding a suitable home for our family. After weeks of tirelessly reaching out to various letting agents, Maddisons stood out as one of the few who responded promptly and professionally to our inquiries.
From the moment we engaged with Maddisons, it was evident that they were committed to helping us find the right property. Despite encountering several hurdles along the way, James and Caroline from Maddisons displayed remarkable dedication and competence in navigating through every challenge.
Their proactive approach and unwavering support were truly commendable. James and Caroline went above and beyond to ensure that our needs were met and our concerns addressed. Their expertise and attention to detail instilled confidence in us throughout the entire process.
Thanks to Maddisons' exceptional service, we were able to secure a suitable home for our family.
Kirsten · 17 February 2024
Agent replied · 19 February 2024
Thank you Kirsten for your wonderful words .. we were delighted to have helped you at the outset and look forward to helping you and the family settle into your new life in the UK as the next few months pass ..
★★★★★ 5/5
GoogleWe recently sold our home in Southborough through Maddisons Residential and couldn’t have asked for a better experience. The whole team were friendly, organised and great at keeping us updated throughout. Jane Lewis, the Sales Progression …
Chris · 8 October 2025
Agent replied · 17 October 2025
Dear Chris, thank you so much for your lovely review and for taking the time to share your experiences of selling your home in Southborough with Maddisons. We've loved working with you both and so pleased to hear how delighted you have … More
★★★★★ 5/5
View AgentsGreat Experience
We had a great experience buying our house with Maddisons. They handled all interactions with our sellers in a timely and professional manner and took the lead in managing the timeline with the rest of the chain. Thanks Milly and Deborah!
Katie · 28 August 2025
Agent replied · 2 September 2025
Dear Katie,
We're thrilled to hear about your positive experience with us and thank you so much for sharing your lovely feedback. It has been a pleasure working with you and we wish you every happiness in your new home. We are sure you are already enjoying being such a short stroll from all the lovely parks and eateries, not to mention the station but if you do ever decide to move again in the future, we would love to hear from you. With warm wishes from Deborah, Milly and the team at Maddisons.
★★★★★ 4.6/5
View AgentsProfessional service
Maddisons are unique in their approach. I've bought and sold multiple properties over time, but none of them came close to Maddisons. The quality of the photos and the video tour were excellent, while the sales team who guided potential purchasers were always knowledgeable and professional. The sales progression model works well, with regular updates and Milly was always calm, communicative and supportive throughout the process.
Amanda · 14 October 2024
Agent replied · 28 October 2024
Thank you so much for your kind words and for highlighting the different aspects of the process you were happy with. We're thrilled to hear about your positive experience with our sales progression model and Milly's support. It's been our pleasure working for you, and we wish you all the very best for the future. Best wishes from us all.
★★★★★ 5/5
GoogleKaren and the team at Maddisons have been truly amazing since the very first meeting, they really stand apart from the other agents out there. They have been so helpful and supportive all the way throughout the sale process, are super responsive to queries and kept things moving along. I honestly can't recommend them enough.
Rachel · 13 March 2025
Agent replied · 22 October 2024
Dear Rachel, thank you so much for your kind word! We're absolutely delighted to hear about your positive experience with Karen and our team and so pleased you felt as though our service stood out. We work really hard to perfect our … More
★★★★★ 5/5
GoogleI recently completed a purchase through Maddisons and was thoroughly impressed by the experience from start to finish. The team - particularly Milly - was consistently professional, responsive, and genuinely helpful throughout the entire …
Tony · 4 October 2025
Agent replied · 28 March 2025
Thank you so much Stoyan for your kind words and for taking the time to share your positive experience with us. It's wonderful to hear that Milly and the team provided a great experience and helped your purchase feel less stressful. We are … More
★★★★★ 5/5
GoogleMaddisons Residential has just helped me to sell my home. They were totally professional, proactive and hard working whilst being supportive and sympathetic. From Deborah coming to value and discuss the property and Milly working away in the background and always keeping me up to date with progress. I thoroughly recommend them.
Diana · 28 March 2025
Agent replied · 28 March 2025
Dear Diana, thank you so much for taking the time to write this wonderful testimonial of our service. It is hugely rewarding to know that you felt well looked after throughout the different stages of the process and we're thrilled to learn … More
★★★★★ 5/5
GoogleWe were recommended to Maddison’s by a friend. We had an excellent service from James and Caroline to rent our property. They were friendly, professional, highly knowledgeable and found the perfect tenants for our cottage. They go above and beyond and give great attention to detail. We could not recommend them more highly.
Liz · 13 March 2025
Agent replied · 25 May 2024
Dear Liz, Thank you so much for your glowing review and for entrusting us with your property. We're thrilled to hear that you feel that we provided you with excellent service and that you're pleased with our tenant selection. Your … More
★★★★★ 5/5
View AgentsExcellent Service
Jane, Karen and the whole team at Maddisons ran my sale like clockwork. From start to end, it couldn’t have been more efficient.
Timely weekly updates from Jane, honest responses to questions, very personable to deal with and got the job done. Really delighted with the whole service from start to end. Very professional with a large human touch. Thank you to the whole team.
Marcella · 10 September 2024
Agent replied · 16 September 2024
Dear Marcella, thank you so much for these kind words! Jane and Karen and the rest of the team will be so delighted to hear this. We always strive for efficiency and honesty, so to hear we have done a good job on these fronts is a delight! Wishing you all the very very best for the future in your new home. Best wishes from us all at Maddisons
★★★★★ 5/5
GoogleVery efficient and organised, certainly know their stuff and provide updates and reassurance all the way through the sale/purchase experience. A pleasure to deal with! Even when the UK system has it's challenges, Maddisons were on hand with great tenacity to keep things progressing and reaching a positive outcome.
Debbie · 3 July 2026
Agent replied · 7 July 2026
Dear Debbie,
Thank you so much for taking the time to share your experience of buying your home in Tunbridge Wells through Maddisons. We have enjoyed working with you and whilst the UK system certainly has its challenges, we are so pleased that you felt reassured and looked after by us throughout and that Milly, our dedicated sales progressor helped to keep the chain on track and through to a successful conclusion for you all. Whilst we sadly cannot control every eventuality, we will always work hard to ensure we do all we can to provide the best service and achieve the best result.
Wishing you every happiness in your lovely new home, from all the team at Maddisons.
★★★★★ 5/5
View AgentsSeamless experience purchasing first home
Me and my partner were very pleased with the entire process of purchasing our first home with Maddison’s. Jane, Karen and Milly were extremely helpful and informative throughout the process. Communication was excellent and they were always reachable. When our cleaners didn’t show up on moving day they even managed to source us an excellent service at the last minute.
Ashwin · 7 November 2024
Agent replied · 7 November 2024
Thank you Ashwin for taking the time to leave such a lovely review. We're thrilled to have been part of your first home purchase journey. Your kind words about Jane, Karen and Milly as well as our commitment to service really do mean a lot to us as we work hard to ensure everyone is well looked after during the property buying and selling process. We hope you are every happy in you new home!
★★★★★ 5/5
GoogleWe would definitely recommend Maddison’s as the team were professional, efficient and organised. Milly, the Sales Progression Manager, kept the purchase on track with helpful and reassuring weekly updates given. It made the process a lot smoother than previous transactions. Many thanks.
Debbie · 25 June 2025
Agent replied · 2 July 2025
Thank you so much, Debbie, for your lovely review, having experienced the purchase process with us. We get lots of lovely feedback about our sales progressors, Milly and Jane, and we're very lucky to have them in our team as they are so … More
★★★★★ 5/5
GoogleThe sales process was managed effectively at all stages. Deborah adds personal insight and advice to help support the sale from beginning to end.
Bruce · 17 December 2025
Agent replied · 18 December 2025
Thank you so much for your lovely review and we so appreciate you taking the time to share your experience of selling your home through Maddisons. We appreciate it was a big move for you both from a much loved home and wish you every happiness for the next chapter in your lives. Thank you so much for entrusting the sale of your beautiful home through Maddions and please do not hesitate to contact us if we can be of any help to you again in the future.
With best wishes from all the team at Maddisons.
★★★★★ 5/5
View AgentsFantastic experience with Maddisons Residential
We recently sold our house with Maddisons, and we are so grateful that we chose them. They managed every aspect of the sale for us with great care, from initial valuation and advice, right through to the day we moved out.
They were professional and reliable as well as being friendly and approachable.
We were impressed by how quickly we were updated after each viewing, and also by how patient and accommodating they were when we needed things done in a certain way, because we have children with disabilities.
We can’t rate them highly enough.
Danielle · 2 October 2025
Agent replied · 3 October 2025
Dear Dani and Andy, It has been an absolute joy working with you and your family, and we are so thrilled to hear you are now settling in well to your fabulous new home. We really do appreciate your kind words and taking the time to share your experience of working with us, especially when you are no doubt busily unpacking still. Thank you so much for entrusting the sale of your home in Tunbridge Wells to us and we wish you all every happiness in your new surroundings. With best wishes, from all of us at Maddisons.
★★★★★ 5/5
View AgentsHouse sale
Maddisons have proved themselves to be excellent in all aspects of selling my home. Karen and Jane have been unfailingly professional and proficient in all aspects of the conveyancing process but also sensitive, thoughtful and kind during a time that has been difficult on many levels. Thank you!
Jane · 24 February 2025
Agent replied · 3 March 2025
Thank you so much Jane for your kind words. We are thrilled to hear your experience with us and particularly with Karen and Jane's was so positive. Thank you for entrusting Maddisons with your sale and we wish you all the best in your new chapter. With best wishes from us all.
★★★★★ 5/5
GoogleWe all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on each step of the way with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons. We would like to thank Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. They made us feel like we were in very good hands. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential. You were simply outstanding and deserving of a 5-star rating. Alistair Farquharson
Alistair · 30 June 2023
Agent replied · 29 June 2024
Thank you so much for such a wonderful review of our service. We were delighted to hear you felt so well looked after. With very best wishes
★★★★★ 5/5
GoogleJane was absolutely fantastic! She kept us updated every step of the way, quickly resolving any issues that arose and was always a joy to talk to. Jane’s calm and reassuring manner was incredibly comforting, especially as we experienced a few hiccups along the way as first-time buyers.
Danni · 5 February 2025
Agent replied · 28 January 2025
Hi Danni, thank you so much for taking the time to write in and review our service. Jane is indeed hugely calm and reassuring - she is enormously valued by us so it is always lovely to hear when our team are valued so highly by buyers and … More
★★★★★ 5/5
GoogleAlways a pleasure to deal with James and the team at Maddisons. When helping with our rental James was on hand to help even when he din't need to be. All the staff are always helpful and friendly and would highly recommend using their services.
Tony · 13 March 2025
Agent replied · 1 April 2024
Many thanks indeed, Tony - you and Victoria have been fantastic tenants and we hope to be able to assist you again soon.
★★★★★ 5/5
GoogleDeborah and the team at Maddisons helped sell my former home.
Deborah and Karen were excellent in bringing the sale to a conclusion and Milly helped to keep everything moving to a conclusion. The professionalism exhibited certainly made a potentially stressful time but less so. Thank you
Catherine · 14 February 2025
Agent replied · 5 March 2025
Dear Catherine, thank you so much for your kind words and five-star review. We're thrilled to hear about your positive experience with Deborah, Karen, Milly, and the entire Maddisons team. Our aim is to always achive as smooth and … More
★★★★★ 5/5
GoogleWe have never been treated so well as tenants than we have been by Maddisons. They have been respectful, prompt and helpful in all our dealings with them, and we would thoroughly recommend their services.
Antony · 15 August 2026
Agent replied · 17 August 2026
Dear Antony,
Thank you so much for your lovely review. We’re delighted to hear that you have felt respected and well supported throughout your tenancy. Providing a prompt, helpful and professional service is incredibly important to us, and your recommendation is greatly appreciated.
Best wishes from all at Maddisons
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