Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDeborah and the team at Maddisons helped sell my former home.
Deborah and Karen were excellent in bringing the sale to a conclusion and Milly helped to keep everything moving to a conclusion. The professionalism exhibited certainly made a potentially stressful time but less so. Thank you
Catherine · 14 February 2025
Agent replied · 5 March 2025
Dear Catherine, thank you so much for your kind words and five-star review. We're thrilled to hear about your positive experience with Deborah, Karen, Milly, and the entire Maddisons team. Our aim is to always achive as smooth and … More
★★★★★ 5/5
GoogleA real delight to work with. Friendly and Professional every step of the way. Millie was a delight from start to finish. I would highly recommend to everyone buying and selling a property.
Jake · 26 July 2025
Agent replied · 27 July 2025
Thank you so much Jake, your recommendation means so much to us. We're very lucky to have Milly in our team and she's brilliant at driving our sales through and keeping everyone fully up to speed. It's been an absolute pleasure working with … More
★★★★★ 5/5
GoogleWe have never been treated so well as tenants than we have been by Maddisons. They have been respectful, prompt and helpful in all our dealings with them, and we would thoroughly recommend their services.
Antony · 15 August 2026
Agent replied · 17 August 2026
Dear Antony,
Thank you so much for your lovely review. We’re delighted to hear that you have felt respected and well supported throughout your tenancy. Providing a prompt, helpful and professional service is incredibly important to us, and your recommendation is greatly appreciated.
Best wishes from all at Maddisons
★★★★★ 5/5
View AgentsHouse sale
Deborah and the team at Maddisons helped sell my former home.
Deborah and Karen were excellent in bringing the sale to a conclusion and Milly helped to keep everything moving to a conclusion. The professionalism exhibited certainly made a potentially stressful time but less so. Thank you
Catherine · 7 February 2025
Agent replied · 10 February 2025
Thank you so much Catherine for this lovely testimonial of our service. We are so pleased to know we made your home less stressful and Deborah, Karen, Milly, and the entire Maddisons team are grateful for your kind words and the trust you placed in us. Wishing you happiness in your new chapter!
★★★★★ 5/5
View AgentsFabulous service
Karen and the team at Maddisons have been truly amazing since the very first meeting, they really stand apart from the other agents out there. They have been so helpful and supportive all the way throughout the sale process, are super responsive to queries and kept things moving along. I honestly can't recommend them enough.
Rachel · 8 October 2024
Agent replied · 10 October 2024
Dear Rachel, thank you so much for your kind word! We're absolutely delighted to hear about your positive experience with Karen and our team and so pleased you felt as though our service stood out. We work really hard to perfect our processes and it is really rewarding to know our hard work is appreciated by our wonderful sellers. Thank you again and very best wishes from us all.
★★★★★ 5/5
GoogleGreat experience with Maddisons whilst renting. James was lovely to deal with, friendly and efficient throughout. Would definitely recommend them to other renters!
Alexandra · 28 October 2025
Agent replied · 29 October 2025
Thanks so much Alex .. it was an absolute pleasure looking after you both and wishing you much happiness in your new home :)
★★★★★ 5/5
GoogleProfessional from the start, viewings and feed back service excellent. Dealing with sales matters and negotiations were dealt with by the experienced team and would highly recommend if you want a personal and effective agent.
Hazel · 7 August 2026
Agent replied · 8 August 2026
Dear Hazel,
Thank you so much for your kind words and for taking the time to share your experience of selling your beautiful home in Wadhurst with Maddisons. We have thoroughly enjoyed working with you both and conducting viewings in such a stunning setting was an absolute joy. We are so delighted to hear you have been so happy with our service and thrilled to have helped you both with your move. Wishing you every success in your search for your new home and wishing you every happiness in your new surroundings.
With best wishes from all the team at Maddisons.
★★★★★ 5/5
GoogleExcellent service from start to finish. Always provided updates, chased solicitors, communication was superb and I genuinely couldn't recommend them enough. They are exactly what an estate agent should be.
Debbie · 7 September 2026
Agent replied · 8 September 2026
Dear Debbie,
This is lovely to read, thank you so much. Your kind words and that you have taken the time to share your experience of working with us really do mean so much to all of us and good communication is something we are very focused on and passionate about. It's been great working with you, both in the sale of your property in Paddock Wood and your purchase of your new home in Tunbridge Wells. You had created a beautiful home which was a joy to market and we were so thrilled for you that our combined effort resulted in multiple offers for you to choose from.
Wishing you both every happiness in your new home and whilst we hope you will be very happy there for many years to come, we will always be delighted to hear from you if we can help again in the future.
Best wishes, from all at Maddisons Residential.
★★★★★ 5/5
GoogleWe all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on each step of the way with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons. We would like to thank Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. They made us feel like we were in very good hands. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential. You were simply outstanding and deserving of a 5-star rating. Alistair Farquharson
Alec · 6 March 2023
Agent replied · 1 June 2023
Thank you so much for such a wonderful review of our service. We were delighted to hear you felt so well looked after. With very best wishes
★★★★★ 5/5
View AgentsSales of house in Tunbridge Wells - Maddisons Residential: 5-Star Service
We all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on every step of the way, with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons, who always made us feel like we were in very good hands. We would like to thank: Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential. You were simply outstanding and deserving of a 5-star rating.
Alistair · 22 February 2023
Agent replied · 26 June 2023
What a wonderful testimonial of our service - we were all so delighted to read this and very touched by your kind words. Thank you so much for taking the time to write to us. With very very best wishes and we look forward to working with you again!
★★★★★ 5/5
View AgentsFabulous estate agents, faultless service
Following the speedy and efficient sale of the house, I can’t thank Maddisons enough for all the fabulous input from every member of the team, from Deborah through to Simon, Lisa, Louize, Jane, Milly, Emma - absolutely everyone I’ve dealt with has been amazing. It completely changed all my previous experience of the stress of our selling, thank you, I will be back at the first opportunity. I have been singing Maddisons praises to everyone who stand still long enough I literally can’t thank you enough for all the fabulous input from every member of the Maddisons team, from you through to Simon, Lisa, Louize, Jane, Milly, absolutely everyone I’ve dealt with has been amazing. I have been singing Maddisons praises to everyone who stand still long enough
Carol · 20 January 2023
Agent replied · 20 January 2023
Carol, THANK YOU! We are utterly thrilled to know you have been so impressed and happy with the service we have provided. With very best wishes as ever from us all!
★★★★★ 4.8/5
View AgentsFabulous estate agents, faultless service
Following the speedy and efficient sale of the house, I can’t thank Maddisons
enough for all the fabulous input from every member of the team, from Deborah through to Simon, Lisa, Louize, Jane, Milly, Emma - absolutely everyone I’ve dealt with has been amazing. It completely changed all my previous experience of the stress of our selling, thank you, I will be back at the first opportunity.
I have been singing Maddisons praises to everyone who stand still long enough I literally can’t thank you enough for all the fabulous input from every member of the Maddisons team, from you through to Simon, Lisa, Louize, Jane, Milly, absolutely everyone I’ve dealt with has been amazing.
I have been singing Maddisons praises to everyone who stand still long enough
Carol · 4 January 2023
Agent replied · 5 January 2023
Carol - THANK YOU! What an incredible review to read. We can't express enough how delighted we are that you were so happy with our service. We love what we do and always want to do the very best for our sellers, landlords, buyers and tenants and when we receive feedback like this it really does mean the world. Thank you for taking the time to write such a glowing testimonial. With all of our very best wishes - we loved working for you!
★★★★★ 5/5
GoogleWould highly recommend using Maddisons. I have just purchased a house through Maddisons and the service from Jane and Karen throughout the process was great. Had constant updates and felt in the loop. Was a pleasure to use them.
Jo · 13 March 2025
Agent replied · 13 September 2024
Dear Jo, thank you so much for this wonderful testimonial! Karen and Jane will be so delighted to hear that you were happy with everything. We pride ourselves on outstanding communication and are so pleased to hear that this has rung true for you. With many thanks again and very best wishes from us all!
★★★★★ 5/5
GoogleI have just bought a new property through Maddison’s and have to say that they have been excellent in every way. They have kept me informed, helped to speed up the process and are extremely pleasant and friendly.
Anthea · 16 June 2026
Agent replied · 17 June 2026
Dear Anthea,
Thank you so much for taking the time to share your experience of buying your lovely apartment through Maddisons. We are absolutely delighted to hear how pleased you have been with our service and it has been so nice working with you. It hadn't been as straightforward as we had all expected and hoped it would be, with somewhat unusual circumstances along the way but so pleased that by keeping in close communication with everyone in the chain, we were able to help keep everything on track and through to a successful conclusion. Wishing you every happiness in your new home with that lovely outlook over the gardens and welcome to Tunbridge Wells.
Best wishes from all at Maddisons.
★★★★★ 5/5
GoogleJames and Caroline have been fantastic since taking on the property that I've been renting. …
Jamie · 4 October 2025
Agent replied · 23 October 2024
Hi Jamie .. thank you for your kind words and we're delighted that you're happy in being looked after by the Maddisons Lettings team.
★★★★★ 5/5
GoogleHad the best experience with Maddisons estate agents.
From the initial contact with Deborah, all the way through to the lovely calm Milly who dealt with my actual sale.
The photos and videos they take really are way better than other estate agents.
My sale was complicated and in a long tricky chain. They negotiated the many ups and downs and were always calm and professional. I would totally recommend selling with this company.
Liz · 27 November 2024
★★★★★ 4.9/5
View AgentsFinally Agents You Can Trust!
I have pleasure in saying that to a person, everybody at Maddisons that we came across was extremely helpful, understanding and courteous - and really performed their jobs in a professional manner. Maddisons proved to me that they are the best around and I would not hesitate to recommend them to anybody. Deborah, James and all the team - thank you so much for all your help in getting our sale and purchase through! David and Augusta
David · 12 August 2022
Agent replied · 31 August 2022
Thank you so much David and Augusta for this lovely review. Delighted to hear you think we are the best around and so pleased we could sell your lovely home and also find you your next one. Wishing you both all the very very best and most likely see you at the school gates!
★★★★★ 5/5
View AgentsThe Best Residential Estate Agent in Tunbridge Wells Kent !!
I would have no hesitation in thoroughly recommending Maddisons Residential. I did not consider any other Agent in TW, when I first began to explore putting my apartment for sale in November with a January launch date in my mind. Within hours of my visit to their Pantiles Office, I was contacted by a Director, who made an appointment for her visit the next day. Another Director visited the day after with suggestions on decluttering (!!) and how to prepare for the photo/video shoot, which was arranged during this visit for a few weeks away in early December. The photo/video shoot was painless and in fact I quite enjoyed it. Launch took place on 2 January, offers were made after the first weekend and another Director was involved in discussing with me the offers made and my responses, making me feel in very capable hands. One the agreement for sale had been agreed by me and my Buyer, the Sales Progression team are the primary point of contact. The two person team are fantastic and provided weekly updates of how the chain was growing in both directions (!!) and when it was necessary in the later stages, worked with my solicitor and other Agents to find out the real story behind NO PROGRESS somewhere in the lower and upper chains. When difficult decisions needed to be made about withdrawing or setting explicit fair deadlines for other parties to meet, a Director was always involved. Again making me feel very comfortable receiving their balanced professional experience, presented to me for discussion with a simple decision for me then to make. In the end I had to make the decision to move my furniture out into storage before a contract of sale was signed, but I was comfortable doing it and it gave me the flexibility to now be a cash buyer for a newbuild, as my purchase chain then collapsed on the date of sale contract exchange ((
THANK YOU Maddisons team and wishing you continued success in the future with your highly “differentiated” service for discerning clients; involving high quality sales preparation, a five star pro-active marketing launch and probably the most important aspect for a Seller, as it goes on the longest, the “Sales Progression” function (the tireless grind to keep on top of the real facts behind the inevitable slow progress of other parties and their professional advisers !!
NIGEL · 22 July 2024
★★★★★ 5/5
GoogleMaddisons have a portfolio of well appointed rental homes. James found us a comfortable house and we took up residence at the end of 2022.
When our home has needed attention for routine maintenance issues, Maddisons have dealt with these very promptly.
Maddisons have a good collection of contacts, and the service people they use have all proved to be efficient, friendly and polite.
Hilary · 14 August 2023
Agent replied · 2 September 2023
Thank you hillary for your kind words and we're delighted that you've been happy with the service provided!
★★★★★ 5/5
View AgentsFive star service
Maddison’s provided an exceptional service selling our home in Tunbridge Wells. Great communication, and a lovely team; achieving a sale price over the guide price. We wouldn’t hesitate to recommend Maddison’s as a top end agent who you can trust.
Sophie · 21 November 2024
Agent replied · 25 November 2024
Hi Sophie, thank you so much for these super kind words and for choosing Maddisons. We were so happy for you with the outcome of your sale and are always delighted to hear when our sellers are too! Knowing that you are happy to recommend us is praise indeed. With many thanks and very best wishes for the future!
★★★★★ 5/5
GoogleI would not hesitate using Maddisons Residential again. From the initial meeting to the final sale they were a pleasure to deal with. With a team in place to support you during each phase it made communication easier and the responsive rate was impressive. Our sale process failed to proceed three times due to chains collapsing and whilst I was pulling my hair out, Deborah and the team remained calm; kept telling me to hold my nerve and reassured me along the way. As our sale was linked to our purchase of a new build I needed to ensure we did not miss our exchange deadline. But I shouldn’t have worried as I had the best team on my side and it all went through in the end. I was also reassured as the developer gave me some leeway as they remarked: “if Maddisons are your agent we know it’s all in hand”. Thanks again and the support from the whole team was greatly appreciated!
Gus · 24 November 2021
Agent replied
Hi Gus - what a fabulous testimonial to read. Yours was not an easy sale but we got there in the end! You were a pleasure to work for and we are so thrilled you felt well looked after. We do indeed have an amazing team at Maddisons! Wishing you all the very best and thank you again for entrusting us with your sale. Best wishes from us all!
★★★★★ 5/5
GoogleMaddisons and residential have been a great asset to me for the management of my property. Caroline and James have a huge amount of knowledge and lots of great contacts in and around Tunbridge wells, which makes any work or checks that …
Pippa · 4 October 2024
Agent replied · 6 February 2024
Thank you, Pippa .. your kind words are really appreciated. We're delighted to have the flexibility to be of help to you, appreciating how difficult it is for you being abroad and a very different time zone.
★★★★★ 5/5
GoogleCaroline and the team have been amazing. We are currently renting a property with one of their landlords and in the process of moving due to our landlord selling, Caroline has the patience of a saint! They have been so helpful and …
Samantha · 4 October 2024
Agent replied · 17 September 2024
Sam, thank you very much for your lovely review, so kind of you to take the time. We are so happy that you have now found a new home and that we were able to help you along the way! Wish you all every happiness in the future, please do keep in touch and let me know when little one arrives!
★★★★★ 5/5
GoogleFrom the first viewing through to completion, the team at Maddisons were amazing. Milly provided weekly updates and helped worked with the rest of the chain to help smooth the whole house buying process.
Claire · 5 February 2025
Agent replied · 30 January 2025
Thank you so much for this lovely review Claire! It is always so rewarding to hear we've done a good job and that all of the systems and procedures we have in place are working - nothing happens without a great team however and we are so pleased your experience was so positive. With very best wishes for the future from us all!
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