★★★★★ 5/5
The Trusted AgentExceptional Service
We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of all those involved. With our recent purchase which came after we pulled out of another property that we had made an offer on through them, we have been looked after extremely well from start to finish by all those that we dealt with . Jane and Karen in particular have been excellent but as said all those that we have dealt with at Maddisons have done a great job. Many thanks and hopefully this property sees us both out !
Charlie · 28 October 2025
Agent replied · 28 November 2025
Dear Charlie and Faith,
Thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with Maddisons, especially with Jane and Karen. Our team is dedicated to providing a professional and personal service, and it's rewarding to know we met your expectations. It has been an absolute pleasure working with you both, firstly on the sale of your home in Tunbridge Wells, and then for the purchase of your lovely new home through us too. It means so much to all of us, that you have taken the time to share your experience of working with us and whilst we hope you are settling in well to your new home and will enjoy many happy years there, we would of course love to hear from you again when you are considering your next move. With best wishes, from all the team at Maddisons
★★★★★ 5/5
The Trusted AgentExceptional service, kind and professional from start to finish
What a fabulous agent! Maddisons really know what they’re doing. From the initial acceptance of our offer right through to exchange and completion, we could not have asked for a more comprehensive service.
The team at Maddisons are warm, friendly, and highly professional. Special thanks to Vicky who initially showed us round the property and to Deborah and Milly, who guided us with kindness, clarity, and absolute efficiency throughout the buying process . We were kept fully informed and up to date at all times and an extremely tight deadline was managed with calm confidence. The support from Maddisons made what could have been a stressful experience feel seamless. We are truly grateful, and would recommend them without hesitation
Loran · 30 July 2025
Agent replied · 31 July 2025
Dear Loran,
Wow, what lovely words, thank you so much, it is so appreciated and we are so pleased that your experience has been such a positive one. There were certainly challenges with this chain, especially as we drew closer to the exchange, but thankfully with clear communication between all parties and your pragmatic approach throughout, we were thrilled for you when contracts were exchanged. Both you and Paul have been an absolute joy to deal with the whole way through and I know you must be absolutely thrilled to have finally secured the home you dreamed of owning for so long - and next will you’ll be living there! We look forward to seeing you on completion day to hand over the keys and wish you many years of happiness in your new surroundings.
Best wishes from Deborah, Milly, Vicky and the team at Maddisons.
★★★★★ 5/5
The Trusted AgentWe can definitely recommend Maddisons Residential most highly....
Both I & my husband have sold & bought several properties in our lifetimes but the experience of selling through Maddisons was exceptionally good, (as it was, we gather, for the buyers of our cottage) - definitely better for us than with previous agents.
The members of the team with whom we had direct involvement, Jane & Muge, were fully supportive & helpful - & particularly Karen, who gave us so much of her time & expertise. Nothing was too much trouble for her!
We thank them all for guiding us through the whole process (which became quite lengthy...) to a successful conclusion.
Lucy · 9 July 2025
Agent replied · 9 July 2025
Dear Lucy and Nick,
What a journey it has been together and I am so thrilled for you both that not only has your property sale now completed but you have already got such a lovely relationship with the new owners too. I so enjoyed our first meeting and it has been such a pleasure working with you both ever since and a real joy every time I visited your property to enjoy those glorious views over the Crowborough countryside. Thank you both, so much for entrusting the sale of your property to our team here at Maddisons and for being so patient and pro-active during the complexities of your sale. Thank you for your kind words and we very much look forward to working with you again in the future. Best wishes, from Karen, Jane, Muge and all the team at Maddisons.
★★★★★ 5/5
The Trusted AgentFirst Class Service
As a company we sell many properties and deal with many agents. Karen and the team at Maddisons professionally managed to secure multiple viewings and several offers resulting in a sale, very efficiently. Securing a sale is one thing however Jane's willingness and persistence to see the sale through to completion was first class. I hope I have the opportunity to use Maddison's again. Many thanks. Ross
Ross · 4 November 2025
Agent replied · 28 November 2025
Dear Ross,
Thank you for your fantastic review! We’re delighted to hear that Karen and Jane provided you with a seamless experience from viewings to completion. Your trust in Maddisons means a lot to us, and we look forward to assisting you again in the future.
With best wishes, the Maddisons team
★★★★★ 5/5
The Trusted AgentBest experience by a long shot
Deborah and the team were head and shoulders above other agents we had viewed properties with. Professional and knowledgeable - simple details such as a cheat sheet with all the questions and answers on a particular property make the whole experience better. When it came to the property we purchased, Deborah and Milly were invaluable in getting it over the line, keeping us informed throughout, and even letting us know we completed an hour before our solicitors. We both said we wished we had sold with Maddisons as well!
Jordan · 23 May 2025
Agent replied · 27 May 2025
Thank you, Jordan, for such wonderful words, they really are so very appreciated. Yours was a purchase with a few bumps along the way, but with such lovely buyers and sellers on either side of the deal, it was certainly all a lot easier to deal with. I hope that you are happy in your stunning new home for many, many years to come. Enjoy those views! Best wishes, Deborah and all the team at Maddisons.
★★★★★ 5/5
The Trusted AgentWonderful experience as a buyer
Recently purchased a home on with Maddisons and I have been so impressed by them. From the video walk throughs of their properties, which really support the purchase decision, through to the service of Jane Lewis who supports and chases both sides and solicitors through the process and keeps everyone up to date. All wonderful women to deal with and we will definitely use them to sell in the future. Thank you Maddisons!
Georgina · 4 August 2025
Agent replied · 2 September 2025
Thank you so much for your glowing review, Georgie. We're so thrilled to hear that our services, particularly Jane's dedication, significantly contributed to your positive experience. It's wonderful to know you felt supported every step of the way, as this is absolutely our aim. We hope you will be very happy in your lovely new home for many years to come but as and when you are ready for your next move, we would absolutely love to help and be working with you again. Warmest thanks from all of us at Maddisons
★★★★★ 5/5
The Trusted AgentGreat Service
I recently completed a purchase through Maddisons and was thoroughly impressed by the experience from start to finish. The team - particularly Milly - was consistently professional, responsive, and genuinely helpful throughout the entire process. Communication was clear and timely, and it always felt like they had everyone's best interests at heart.
What stood out most was the balance of warmth and efficiency - they made a potentially stressful process feel smooth and well-managed. I'd happily recommend Maddisons to anyone looking to buy or sell in the area.
Thank you again for your excellent service.
Stoyan
Stoyan · 26 March 2025
Agent replied · 27 March 2025
Thank you so much Stoyan for your kind words and for taking the time to share your positive experience with us. It's wonderful to hear that Milly and the team provided a great experience and helped your purchase feel less stressful. We are also so thrilled to hear that you would recommend us to others - thank you so much. Wishing you all the very best and we look forward to working with you again in the future. Best wishes from us all.
★★★★★ 4.5/5
The Trusted AgentProfessional at all times
We have used a few agents in TW and Maddisons is our best experience yet.
The staff remain professional at all times and are all personable and contactable.
We.nearly lost the property we were buying and there is no doubt that Deborah saved the deal, which is really the best outcome you want from your agent.
The commission is not the cheapest, but as they say, you get what you pay for.....
Katherine · 25 May 2025
Agent replied · 27 May 2025
Thank you so much Katherine, it really does mean so much to us all that you have taken the time to share your experience working with us in the sale of your beautiful home and purchasing your lovely new home too. It's been an absolute pleasure working with you both and whilst it may not have felt the most straightforward at times and patience had been required on all parts, we are so thrilled that Deborah and Milly were able to keep everything safely on track for you. Hopefully you are settling well into your gorgeous new home and your buyers are no doubt enjoying their new life in Tunbridge Wells too. Best wishes from all the team at Maddisons.
★★★★★ 5/5
The Trusted AgentYou have found your agent!
From the moment Karen walked through my door I knew I had the right person. She matched her skill with compassion and we sold our house in the first week on the market. Jane, our sales progresser was brilliant and navigated a lot of the usual issues that a long chain entails. The solicitor and surveyor they suggested were also excellent. Every member of staff is warm, responsive and competent. It was a highly stressful time in our lives for other reasons aside from a house move and so we are delighted we chose Maddisons Residential to get us through it all smoothly. We highly recommended them.
Kerry · 10 February 2025
Agent replied · 10 February 2025
Thank you so much for your glowing review Kerry! It was an absolute pleasure to look after your sale - thank you for entrusting this to us. We are so so pleased to hear you felt well looked after and we were able to demonstrate both expertise and empathy. Our team always strives for such seamless experiences, especially during stressful times and your kind words will mean the world to Karen and Jane. Wishing you all the very best for the future. You will all be very fondly remembered by our team. With best wishes from us all.
★★★★★ 5/5
The Trusted AgentBuyer's Review
Jane Lewis worked hard to keep the probate sale on track and helped to broker agreement about the terms of the sale. In comparison with another agent in connection with an aborted purchase, I thought Jane was very transparent and even-handed in her dealings with us, had a good grasp of the issues and was very accommodating when we needed access. Thank you.
Alex · 29 July 2025
Agent replied · 31 July 2025
Dear Alex,
Thank you so much for taking the time to type a review and share your experience of our service at Maddisons whilst purchasing your gorgeous new home. We have so appreciated your patience throughout this transaction, which was certainly a complex situation at times, and we are absolutely thrilled that contracts have now exchanged. We are very lucky to have Jane in our team and are very proud of the care and dedication she provides to all our sellers and buyers to help ease the stress as best she can. We can't wait to hand the keys over to you on completion day. Wishing you both every happiness in your new home, from Karen, Jane and all the team at Maddisons.
★★★★★ 5/5
The Trusted AgentProfessional, personable, efficient
Maddisons sold our property with such compassion and understanding. Excellent communication throughout from Karen's initial visit to Jane's handling of the sale and whilst it was a small chain, they looked after us at every step. Target price achieved and all done within 14 weeks, from going on the market to completion. We feel very lucky to have been in such capable, professional and friendly hands.
Nicola · 29 May 2025
Agent replied · 4 July 2025
Thank you so much Nicola, it really was an absolute pleasure working with you and we really appreciated how pro-active you were at every step as well, as this really helped your sale to sail through so quickly. It's a lovely house and your buyers are absolutely thrilled with their new home and we wish you every happiness with your new chapter. Thank you for taking the time to share your experience with us and others, it really does mean so much. Best wishes, Karen, Jane and the team at Maddisons.
★★★★★ 4.9/5
The Trusted AgentVery positive experience
We chose Maddisons after negative experiences with a couple of other estate agents. Jane and Karen were friendly, professional and communicative throughout our time with Maddisons and helped us achieve the sale of our property within our preferred timescale, very close to the asking price.
I would not hesitate to recommend Maddisons to anyone looking for an estate agent who is genuinely interested in providing an excellent service and who understands the importance of regular communication with their clients.
Julie · 26 September 2024
Agent replied · 30 September 2024
Thank you for this kind review Julie. We're thrilled to hear that Jane, Karen, and our team lived up to your expectations, providing the professional and approachable service we strive for. We work hard on our business model, taking into account what is important to our clients and it is very rewarding when we hit the mark. If there is anything we could have improved on, please do let us know! With very best wishes from us all.
★★★★★ 5/5
The Trusted AgentExcellent Service
Thank you so much to the whole team at Maddison's for helping us sell our family home. The whole team are professional, approachable and gave us complete confidence that we had chosen the right agent. If we ever chose to sell again we wouldn’t hesitate to instruct Maddison's. A special thank you to Deborah who went above and beyond and took control of the whole chain and got us all to completion.
J · 17 October 2024
Agent replied · 28 October 2024
Thank you so much for your kind words and for the trust you placed in Maddisons. It's been an absolute pleasure working with you on the sale of your property and Deborah and the entire team are thrilled to learn you were happy with the service we provided. Wishing you all the very best for the future and needless to say, we'd be delighted to work for you again. Best wishes from us all.
★★★★★ 5/5
The Trusted AgentBest agents in Tunbridge Wells
Highly recommend Maddison’s Estate Agents.
From the initial valuation & visit from Deborah it has been such an easy process selling our home. Weekly updates were really good too and Maddison’s were so professional. Would not hesitate to recommend them. Definitely a 10/10 from us.
Thank you Deborah,Milly and your team. Kind regards Alison & Antony
Alison · 20 March 2025
Agent replied · 24 March 2025
Dear Alison, thank you so much for these kind words. We strive to make the process as smooth and stress free as possible and we are delighted to hear that we have succeeded in this. Wishing you all the very best and with many thanks again for taking the time to send us your thoughts. Best wishes from us all.
★★★★★ 5/5
The Trusted AgentGreat Experience
We had a great experience buying our house with Maddisons. They handled all interactions with our sellers in a timely and professional manner and took the lead in managing the timeline with the rest of the chain. Thanks Milly and Deborah!
Katie · 28 August 2025
Agent replied · 2 September 2025
Dear Katie,
We're thrilled to hear about your positive experience with us and thank you so much for sharing your lovely feedback. It has been a pleasure working with you and we wish you every happiness in your new home. We are sure you are already enjoying being such a short stroll from all the lovely parks and eateries, not to mention the station but if you do ever decide to move again in the future, we would love to hear from you. With warm wishes from Deborah, Milly and the team at Maddisons.
★★★★★ 4.6/5
The Trusted AgentProfessional service
Maddisons are unique in their approach. I've bought and sold multiple properties over time, but none of them came close to Maddisons. The quality of the photos and the video tour were excellent, while the sales team who guided potential purchasers were always knowledgeable and professional. The sales progression model works well, with regular updates and Milly was always calm, communicative and supportive throughout the process.
Amanda · 14 October 2024
Agent replied · 28 October 2024
Thank you so much for your kind words and for highlighting the different aspects of the process you were happy with. We're thrilled to hear about your positive experience with our sales progression model and Milly's support. It's been our pleasure working for you, and we wish you all the very best for the future. Best wishes from us all.
★★★★★ 5/5
The Trusted AgentExcellent Service
Jane, Karen and the whole team at Maddisons ran my sale like clockwork. From start to end, it couldn’t have been more efficient.
Timely weekly updates from Jane, honest responses to questions, very personable to deal with and got the job done. Really delighted with the whole service from start to end. Very professional with a large human touch. Thank you to the whole team.
Marcella · 10 September 2024
Agent replied · 16 September 2024
Dear Marcella, thank you so much for these kind words! Jane and Karen and the rest of the team will be so delighted to hear this. We always strive for efficiency and honesty, so to hear we have done a good job on these fronts is a delight! Wishing you all the very very best for the future in your new home. Best wishes from us all at Maddisons
★★★★★ 5/5
The Trusted AgentSeamless experience purchasing first home
Me and my partner were very pleased with the entire process of purchasing our first home with Maddison’s. Jane, Karen and Milly were extremely helpful and informative throughout the process. Communication was excellent and they were always reachable. When our cleaners didn’t show up on moving day they even managed to source us an excellent service at the last minute.
Ashwin · 7 November 2024
Agent replied · 7 November 2024
Thank you Ashwin for taking the time to leave such a lovely review. We're thrilled to have been part of your first home purchase journey. Your kind words about Jane, Karen and Milly as well as our commitment to service really do mean a lot to us as we work hard to ensure everyone is well looked after during the property buying and selling process. We hope you are every happy in you new home!
★★★★★ 5/5
The Trusted AgentFantastic experience with Maddisons Residential
We recently sold our house with Maddisons, and we are so grateful that we chose them. They managed every aspect of the sale for us with great care, from initial valuation and advice, right through to the day we moved out.
They were professional and reliable as well as being friendly and approachable.
We were impressed by how quickly we were updated after each viewing, and also by how patient and accommodating they were when we needed things done in a certain way, because we have children with disabilities.
We can’t rate them highly enough.
Danielle · 2 October 2025
Agent replied · 3 October 2025
Dear Dani and Andy, It has been an absolute joy working with you and your family, and we are so thrilled to hear you are now settling in well to your fabulous new home. We really do appreciate your kind words and taking the time to share your experience of working with us, especially when you are no doubt busily unpacking still. Thank you so much for entrusting the sale of your home in Tunbridge Wells to us and we wish you all every happiness in your new surroundings. With best wishes, from all of us at Maddisons.
★★★★★ 5/5
The Trusted AgentHouse sale
Maddisons have proved themselves to be excellent in all aspects of selling my home. Karen and Jane have been unfailingly professional and proficient in all aspects of the conveyancing process but also sensitive, thoughtful and kind during a time that has been difficult on many levels. Thank you!
Jane · 24 February 2025
Agent replied · 3 March 2025
Thank you so much Jane for your kind words. We are thrilled to hear your experience with us and particularly with Karen and Jane's was so positive. Thank you for entrusting Maddisons with your sale and we wish you all the best in your new chapter. With best wishes from us all.
★★★★★ 5/5
The Trusted AgentHouse sale
Deborah and the team at Maddisons helped sell my former home.
Deborah and Karen were excellent in bringing the sale to a conclusion and Milly helped to keep everything moving to a conclusion. The professionalism exhibited certainly made a potentially stressful time but less so. Thank you
Catherine · 7 February 2025
Agent replied · 10 February 2025
Thank you so much Catherine for this lovely testimonial of our service. We are so pleased to know we made your home less stressful and Deborah, Karen, Milly, and the entire Maddisons team are grateful for your kind words and the trust you placed in us. Wishing you happiness in your new chapter!
★★★★★ 5/5
The Trusted AgentFabulous service
Karen and the team at Maddisons have been truly amazing since the very first meeting, they really stand apart from the other agents out there. They have been so helpful and supportive all the way throughout the sale process, are super responsive to queries and kept things moving along. I honestly can't recommend them enough.
Rachel · 8 October 2024
Agent replied · 10 October 2024
Dear Rachel, thank you so much for your kind word! We're absolutely delighted to hear about your positive experience with Karen and our team and so pleased you felt as though our service stood out. We work really hard to perfect our processes and it is really rewarding to know our hard work is appreciated by our wonderful sellers. Thank you again and very best wishes from us all.
★★★★★ 5/5
The Trusted AgentSales of house in Tunbridge Wells - Maddisons Residential: 5-Star Service
We all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on every step of the way, with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons, who always made us feel like we were in very good hands. We would like to thank: Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential. You were simply outstanding and deserving of a 5-star rating.
Alistair · 22 February 2023
Agent replied · 26 June 2023
What a wonderful testimonial of our service - we were all so delighted to read this and very touched by your kind words. Thank you so much for taking the time to write to us. With very very best wishes and we look forward to working with you again!
★★★★★ 5/5
The Trusted AgentFabulous estate agents, faultless service
Following the speedy and efficient sale of the house, I can’t thank Maddisons enough for all the fabulous input from every member of the team, from Deborah through to Simon, Lisa, Louize, Jane, Milly, Emma - absolutely everyone I’ve dealt with has been amazing. It completely changed all my previous experience of the stress of our selling, thank you, I will be back at the first opportunity. I have been singing Maddisons praises to everyone who stand still long enough I literally can’t thank you enough for all the fabulous input from every member of the Maddisons team, from you through to Simon, Lisa, Louize, Jane, Milly, absolutely everyone I’ve dealt with has been amazing. I have been singing Maddisons praises to everyone who stand still long enough
Carol · 20 January 2023
Agent replied · 20 January 2023
Carol, THANK YOU! We are utterly thrilled to know you have been so impressed and happy with the service we have provided. With very best wishes as ever from us all!
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