Trusted Agent profile · Tunbridge Wells, Kent
Verified
★★★★★
399 reviews across 3 platforms
18 The Pantiles, Tunbridge Wells, Kent, TN2 5TN
Maddisons Residential's office in Tunbridge Wells, Kent, at 18 The Pantiles, is rated 5.0 out of 5 across 399 reviews on three platforms, including 255 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both I & my husband have sold & bought several properties in our lifetimes but the experience of selling through Maddisons was exceptionally good, (as it was ...Read all 72 from sellers
We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of ...Read all 35 from buyers
We would highly recommend Maddisons for letting and managing your property. Efficient, friendly and professional. Makes letting easy. Thank you to James and his ...Read the review from landlords
I have been a tenant of Maddisons Residential for many years now and have always found Deborah, James and the team to be very professional and supportive ...Read all 2 from tenants
When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.
The Trusted Agent 2026 results for Maddisons Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
5/5
GoogleGreat service. Caroline was incredible. Thank you.
Thank you very much for your kind review Ashleigh. It was a pleasure to help and we hope you will be very happy in your new home, and in your new life in Tunbridge Wells!
5/5
View AgentsAmazing service from Maddisons Residential
Maddisons Residential estate agent has been exceptional at all levels making our move a breeze. Their team showcased efficiency and responsiveness, addressing to our inquiries most promptly. The property viewing process was well-organized, and they provided valuable insights about the neighborhoods. Throughout the application and checking-in stages, the team has demonstrated professionalism and made the entire process hassle-free. We really appreciated their commitment to address our concerns till the very end of our moving in to the new property. It has been a pleasure liasing with Maddisons Residential and we definitely recommend them.
Dear Krishnen, Thank you for your glowing review! We are thrilled to have made your move smooth and stress-free. Your satisfaction is our top priority, and we're glad that you appreciated our team's effort and efficiency. We look forward to continuing to provide you with exceptional service in the future. Welcome to your new home, and thank you for recommending Maddisons Residential!
5/5
View AgentsFrom start to finish an outstanding service.
Having met with three possible estate agents to sell my late mother’s property from the very onset Maddison’s were head and shoulders above its rivals. At a highly emotive time for the family the sensitive professionalism shown by all at Maddison’s was truly appreciated. From the very first introductory visit we knew Mum’s property was in the best hands and we were not wrong. Accurate valuation, tick. Personal touches, tick. Outstanding communication throughout, tick. Excellent advice, tick. Seamless transaction, tick. Ultimately a successful sale of a much loved family home, tick. Quite simply it’s hard to think of how Maddison’s could be bettered. Eternally grateful to all involved.
Dear Emily, thank you so much for this review. We were very happy be able to help you during such a sensitive time and we're touched by your appreciation of our efforts. We strive for excellence in all we do, and it's gratifying to know we provided comfort at such a difficult period. Your trust in Maddisons to handle your late mother's property is truly appreciated and it was a pleasure to work for you. With very best wishes from us all at Maddisons.
5/5
GoogleMaddisons have been incredible, from our rental experience, a rather extensive house search and to finally moving into our new home. I could not recommend enough, everyone we met was so professional and went the extra mile to help us find our family home in Tunbridge Wells. Thank you to everyone in the team.
And thank you for trusting us to help you with all of the above! We were delighted to read these kind words. We really enjoy the way we can build relationships with our clients as we work with them through the various stages of their … More
5/5
GoogleWe had a great experience with the team at Maddisons and would highly recommend working with them. They were very efficient and kind in their communication and did a great job following up the sellers as needed, during what turned out to be …
Thank you so much, Jessie and Elliot, for your kind words and for taking the time to share your experience of buying your home through Maddisons. It's been an absolute pleasure working with you both and thank you for your patience during … More
4.8/5
View AgentsMaddisons
Maddisons Residential's mission is to act with excellence, honesty and integrity at all times. This is exactly what Deborah and Team did from the off, working closely with us, our buyers and both legal representatives to see the sale of our property through to a successful conclusion.
Thank you so much Chris for this fabulous testimonial. We are delighted to hear we achieved our mission - we work really hard to provide a great service and turn perceptions of agency on its head so it is so rewarding when this is achieved. You were a pleasure to work for and thank you for entrusting us with your sale. Best wishes from us all!
5/5
GoogleThe Maddisons’ team did an excellent job navigating us through a difficult time in the market to a successful sale. We can thoroughly recommend their friendly and efficient approach.
Dear Richard, Thank you so much for your kind words and recommendation, it means so much to us all. Thank you for your patience and pragmatic approach, we have truly enjoyed … More
5/5
GoogleMoving out of London? Moving to Tunbridge Wells? You will not get a better lettings service anywhere! A family run company, where everyone feels equally important, including us - just a little renter. …
Dear Lana, Thank you so much for your wonderful review. We're delighted to be looking after you, Marlon and the children and have you as residents of ours. We look forward to continuing to look after you in the same manner as we have started :)
5/5
GoogleThe customer service was absolutely fantastic. Communication was also great and whoever we called, emailed or texted, always came back to us very quickly and decisively. We cannot praise their professionalism and dedication in selling our property enough, and we would recommend Maddison's to anyone who wanted sell their property.
Dear Sue, thank you so much for this - we are so happy to hear that you felt so well looked after - we really do strive to make the process as smooth as possible and it is so encouraging to hear that we have succeeded in that. We wish you … More
5/5
GoogleI have been using Maddisons for my rental property since 2017 and they have been fantastic. they provide me with feedback following any tenant visits and always pay rent transfers promptly. There is very little if no need for me to do anything but let Maddisons do the professional work they promised they would do.
Thank you Dean .. we've really appreciated your loyalty and having such a great tenant in the property has been fantastic. It is true testament to how well you too have looked after and invested in the apartment.
5/5
FacebookWe have experienced working with Maddison’s in purchasing, selling & as a landlord. Deborah is fantastic, her enthusiasm & passion for property shines through making her a cut above other agents and a pleasure to deal with. The little unique touches in advertising are great. A lovely team, good communication & very personalised service all round!
Thank Lauren .. Maddisons really values your loyalty to us as an agent and are delighted to have looked after as landlord, buyer and seller. Hopefully, once again very soon as a buyer !
5/5
FacebookWe have experienced working with Maddison’s in purchasing, selling & as a landlord. Deborah is fantastic, her enthusiasm & passion for property shines through making her a cut above other agents and a pleasure to deal with. The little unique touches in advertising are great. A lovely team, good communication & very personalised service all round!
I never believed it works this way, i was very doubtful about Bitcoin and all other online trading , I decided to risk $600 with Mrs Elizabeth Bays, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong wi… See more
5/5
GoogleI have just finished a purchase through Maddisons and would recommend them to anyone. Friendly and professional throughout with excellent follow up and attention to detail from all of the team. …
Thank you so much for this wonderful testimonial of our service. It is hugely rewarding to know that our efforts are appreciated and our in house processes and systems are working! It was a pleasure working with you and we wish you every happiness in your new home. Best wishes from us all.
3/5
GoogleWe recently sold our house through Maddisons. We really appreciated the friendly, helpful, calm and professional manner in which Deborah and her team handled our sale. They were always on hand to answer any queries we had and there was good …
Dear Laura, thank you for taking the time to send this in to us. It is so heart warming when clients value the efforts we go to to provide the best service we can. We would be delighted to work with you as a buyer! With very best wishes from us all at Maddisons.
5/5
GoogleWholeheartedly recommended. Full, frank and regular communications. Friendly. Professional. A great team.
5/5
GoogleExcellent service, couldn't have been more helpful. Fast and efficient and kept in touch every step of the way. Thank you.
Dear Fiona and Robin, Thank you so much for taking the time to share your experience of selling your lovely home in Pembury through Maddisons. We've really enjoyed working with you … More
5/5
GoogleSince the very beginning of our relationship with Maddisons, we have experienced an excellent service, from a friendly, professional and honest company. Thank you James and your team,you have been wonderful. From Patricia and David
Thank you, Patricia - we absolutely love being able to look after you both and hope that you will stay as tenants with us for many years to come !
5/5
GoogleMaddidons handled the sale of my flat flawlessly. Their team is conscientious and thorough.
Dear Josh, Thank you so much for taking the time to share your experience of selling your apartment with Maddisons. It has been a pleasure working with you and we truly … More
5/5
View AgentsBy far the best agents I’ve ever used
From start to finish Maddisons have been completely brilliant. Their attention to detail, their care with photos, great viewings feedback and wonderful chain management. They were calm, honest and clear all the way through. We had a complex 9 property chain and Maddisons were the voice of reason throughout. So professional, friendly and helpful. Highly recommend.
Thank you so much Jason for taking the time to leave this testimonial. It was a pleasure to represent your sale and we were delighted to be able to navigate this through to a successful conclusion for you. With such a long chain, it was sometimes complex but we are so pleased to hear you were happy with the service we provided. Wishing you and your family all the very best in your new home.
5/5
GoogleExcellent agent with outstanding attention to detail and professional advice. Being entirely new to renting out my property, James and Simon at Maddisons gave excellent guidance and were always at the end of a call or email. A first-rate service all round.
Thank you for your kind words Nathan .. it is a pleasure working with you and we are delighted to be looking after your property for you.
5/5
FacebookFrom start to finish, Maddisons delivered an exemplary level of service on our recent house sale, providing a high level of expertise, along with honest opinions, and advice. Deborah, James, Milly, and the team kept us informed every step of the way, and most importantly kept the sale on track through to completion. I would not hesitate to use Maddisons again, or recommend their services to anyone seeking to sell their home, or buy for that matter. Thanks again! Matt & Alex
5/5
GoogleSold my property through Maddisons - always found Deborah, James and the team professional and easy to work with.
Thank you Will .. we wish you and the family great happiness in the new house.
5/5
View AgentsSmooth and organised process.
We recently bought a property through Maddisons. All involved were clear and detailed in their communication. The weekly updates were useful, even during slow periods, as they made us feel that there were still people working away in the background. We would recommend Maddisons to buyers and sellers alike.
Thank you so much for your kind words and for the five star review! We're thrilled to hear you valued the clarity and detail in our communication as well as the weekly updates. It's wonderful to know the processes we have worked hard to put in place work well and needless to say we'd be delighted to work for any of your friends or family with any future property needs! Wishing you all the very best.
5/5
GoogleMy partner and I contacted Maddisons earlier in 2020 in search for rented accommodation. We spoke to James who went above and beyond to help us find our perfect home, even with the restrictions that came with Covid 19. The team organised a …
What a year 2020 has been .. especially when reflecting back as we have been this Christmas period. Yours was one of our earliest 'video viewings' and then 'Zoom'd meet up' .. the new normal ! It has been a real pleasure to help you get … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
72 reviews from sellers, rated 5.0 out of 5 on average. For example, Lucy wrote: "Both I & my husband have sold & bought several properties in our lifetimes but the experience of selling through Maddisons was exceptionally good, (as it was ..."
35 reviews from buyers, rated 5.0 out of 5 on average. For example, Charlie wrote: "We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of ..."
Yes. In The Trusted Agent 2026 awards: Maddisons Residential, Tunbridge Wells won Platinum.
