Maddisons Residential Tunbridge Wells reviews

★★★★★ 5/5

Google

My partner and I contacted Maddisons earlier in 2020 in search for rented accommodation. We spoke to James who went above and beyond to help us find our perfect home, even with the restrictions that came with Covid 19. The team organised a …

Esther · 8 October 2021

★★★★★ 5/5

Google

I have been renting through Maddisons for the last year and a half and have had nothing but exceptional service from everyone I have spoken with. James is who we have dealt with the most has always been professional, friendly and extremely …

Ellie · 8 October 2021

★★★★★ 5/5

Google

James and the whole Maddisons team are truly professional, polite, kind and friendly. If any issues arrive they are dealt with quickly and efficiently, they’ve always responded to any questions promptly. Thank you James and Maddisons. I would thoroughly recommend him and his team at Maddisons.

Vijaya · 11 January 2021

★★★★★ 5/5

Google

We recently sold our house in Tunbridge Wells and we couldn’t recommend Maddisons Residential more highly. The team is supportive, professional and very attentive through the entire process. It is the second time we work with Maddisons and they never disappoint.

Loren · 13 March 2025

★★★★★ 5/5

Google

I don't believe we could have found a better agent than Maddisons to handle the sale of our mother's house. Throughout Deborah and the team were fantastic with their advice and support. Maddisons have a real knowledge of the market and …

Richard · 4 October 2021

★★★★★ 5/5

Google

Deborah, James and the whole Maddisons team are truly brilliant and are a pleasure to work with. They are always responsive, professional and truly go the extra-mile. I have recommended them many times and will continue to do so. Buying …

Giles · 8 October 2021

★★★★★ 5/5

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Sale of Tunbridge Wells home

I would not normally leave 5 star reviews but it's difficult to find fault with the team at Maddisions. The. response time to the initial enquiry was outstanding and for me showed a local company who wanted your business and played to their strengths Vs national estate agent brands , whose structure is to contact you via a centralised appointment booking team 24hrs + later. The suggested going to market strategy was clear and marketed the property immediately rather than suggestions of testing the water that other agents presented and the subsequent presentation of the property video tour were excellent. Advice on how to dress the house , organising block viewings all happened seamlessly . At some key points of the sale progression negotiation. between buyer and seller was guided expertly and to top it off a lovely team of people to deal with. Thanks for the help and in this case local seems best!

Ross · 23 November 2022

★★★★★ 5/5

Google

From start to finish, Maddisons delivered an exemplary level of service on our recent house sale, providing a high level of expertise, along with honest opinions, and advice. Deborah, James, Milly, and the team kept us informed every step …

Matt · 4 October 2021

★★★★★ 5/5

Google

We had exceptional service and support throughout our rental experience with James and the team at Maddisons. Our process was slightly different as we were looking to rent a house whilst …

Bryn · 4 October 2022

★★★★★ 5/5

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First time buyers

Maddisons is very much recommended. Why? Maddisons provided an excellent estate agent service for our first house purchase. The viewings were arranged swiftly and our guide, James Richards, was able to answer all of our “first time buyer” questions - or able to find out, if unable to answer on the day. During the purchase, we experienced some delays. The staff at Maddisons (esp. Milly Stedman) were particularly good at keeping us updated on any developments. We believe she went beyond the call of duty and appreciate her efforts, we particularly liked the structured weekly updates on progress by email. Upon completion, Maddisons provided an excellent aftercare service through a series of follow up emails to ensure we were comfortable. They even provided us with a sweet little new home gift! Overall, a friendly and supportive agency based at the heart of old Royal Tunbridge Wells, which seems to have a great team who actually like to work there, this clearly shows in how they treat their customers.

Sh · 14 April 2019

★★★★★ 5/5

Google

Having worked with Deborah and her team for several years I thought I knew what to expect from them, I have recommended them to clients but when it came to selling my own house they absolutely exceeded my expectations! Not only did they …

Caroline · 8 October 2020

★★★★★ 5/5

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How all estate agents should be

Dear Maddisons Residential, I just wanted to say thank you for all your help Milly and the team were fantastic every step of the way. You have got a great setup and wish you all the best in the future. Having worked as an estate agent in the past i know the industry well and the standard of chain aswell as family owned estate agents, And can truly say hand on heart you bestest them all. Scrap purple bricks Maddisons Residential is the future of esate agency. Thanks Guys when its comes to selling in the future you'll be my first port of call.

Rupert · 29 March 2019

★★★★★ 5/5

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Friendly great service with efficient means of keeping us uptodate

My husbnad and I purchased our beautiful home through Maddisons last month. All the way along Maddisons were a delight to deal with, not something I had ever expected to say about an estate agent - especially when being the purchaser! They we competent at keeping the deal moving at a good rate and sent all parties a copy of the progress report each Friday. This was great to see what we had made progress on, what was outstanding and where any progress had stalled. This was all distilled on a useful A4 table. They also sent us a useful check list for moving from my own flat that I sold. Something I certainly didnt have from my own estate agents! I would very much recommend Maddisions as an estate agent and I fail to see how they could have acted any better. Thank you for all your help, we love our new home.

Caroline · 6 March 2019

★★★★★ 5/5

Google

We would recommend Deborah and her team to everyone. They have just sold our home in Tunbridge Wells and from start to finish they have been proactive, efficient, professional and enthusiastic. Nothing was too much trouble and they …

Janet · 4 October 2021

★★★★★ 5/5

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Size does matter

It has always been our experience that personal recommendations are usually the best introduction. We had been impressed by two friends, separate, accounts of Maddisons. Both had suffered at the hands of big national brands and had decided to give a ‘ maller' outfit a go and glad they did. Their accounts were so impressive, they were surely too good to be true. We had nothing to lose by meeting with Maddisons and hear what they had to say. We were immediately impressed by their enthusiasm, straight talking, refreshing and sometimes candid advice, all combined with their impressive track record. From the moment we handed them the keys to our home they never missed a beat. Accurate valuation, amazing photography and styling, constant updates and reviews, features in local papers. All whilst, dealing with friendly staff who actually seemed to care (and listen). With their inventiveness and knack of putting genuine buyers and sellers together, we had a ‘cash’ buyer within no time. Who, for very personal reasons, we decided not to run with. Undaunted, Maddisons got back on the case and soon found another buyer, who’s generous offer we accepted. From then on in, Maddisons took the strain, holding our hand throughout, taking us over the line in no time. Zero stress… unbelievable. Always contactable, endlessly patient, attractive fees and delivering on their promise. They genuinely cared. It’s worth adding, that from their excellent photography and styling creating such an irresistible offer, a passing journalist’s head was turned by their shop window and our loving home was subsequently featured in an edition of “25 Beautiful Homes”. We can't speak highly enough of Deborah and her team and have been singing their praises ever since. Our relationship with Maddisons was captured in a single image… upon selling our house, the sales board outside was updated and read “Spoken for”. So many friends commented on that little detail. We believe it was all about size and caring. However, as their reputation grows, no doubt will their size will too but we sincerely hope that they manage to do what others haven’t and that’s not lose what makes them so special.

Alan · 16 January 2019

★★★★★ 5/5

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Great team who delivered on their commitments

The team at Maddisons delivered on my sale against the backdrop of challenging market conditions. I think their real USP was nursing both buyers and us as sellers through a difficult process. It was a challenging sale but ultimately the house was sold at a fair price. I would particularly commend Deborah and the team for the way that viewings were managed. As a seller, it made the process a lot easier. We were involved when we needed to be and vanished when we were not

Anonymous · 9 July 2018

★★★★★ 5/5

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Excellent service

My ex husband and I instructed Maddisons to sell our home when we were getting divorced. It was an extremely stressful time but Deborah Richards was completely professional kind and supportive. She was always approachable and always returned calls. She was also not afraid to give advice that we sometimes did not want to hear. Deborah is a woman of integrity and strong business sense and is ably assisted by a very competent support team. I have no hesitation in recommending Madidsons Residential.

Susan · 9 July 2018

★★★★★ 5/5

Google

Deborah and the team provided a professional service throughout the sales process, and Deborah in particular kept everything on track when the Covid lockdown threatened to derail our sale. She stayed positive and focused throughout. Excellent service and happy to recommend.

Alison · 18 March 2021

★★★★★ 5/5

Google

We have now sold two houses through Maddisons. They are truly excellent and if you are selling a house near Tunbridge Wells, I would thoroughly recommend them. All of Deborah’s team are excellent. Viewings are handled professionally, feedback given promptly, and sales progressed efficiently. Deborah herself is brilliant, always responsive and gives great advice at every stage of the process (including how to prepare your house for sale). A brilliant agency and thoroughly recommended.

David · 18 December 2020

★★★★★ 4.8/5

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Purchase of apartment

I bought an apartment through Maddisons and was most impressed by the kind attention paid to me at all stages of the purchase. They could not have been more friendly and helpful had I been the seller of the property and paying their fee! They followed up my queries (some of them quite complicated) even after the purchase was completed. The only reason for the slightly less than perfect assessment of their communication (generally excellent) was that they gave incorrect information about my allocated parking spaces, which caused me some embarrassment and anxiety when I parked incorrectly.

Margaret · 12 August 2022

★★★★★ 5/5

Google

We recently purchased our new home from Maddisons and would have absolutely no hesitations in recommending them to anyone. James and Milly were excellent and kept us well informed throughout the whole process. The sale progressed quickly …

James · 4 October 2021

★★★★★ 5/5

Google

I can’t recommend Deborah and the whole team at Maddisons highly enough. They are always on hand with information, help and advice. Fantastic communication so you always know how your buy/sell is progressing and answer any questions …

Caroline · 4 October 2021

★★★★★ 5/5

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Fantastic agency - highly recommended

We sold our flat through Maddisons in 2017 after being so impressed with them whilst viewing other houses in Tunbridge Wells. They were all incredibly knowledgeable about the properties we saw and were so warm and welcoming that we felt like we were being shown around by old friends. They really were the most un-estate-agent-like estate agents we have met. We approached Maddisons with a 12 week time limit to sell our flat and they got to work straight away. They took great care in helping us dress the flat for photos, and rather than just snapping a few clumsy shots with a phone, organised a professional photographer who did a fantastic job. As we were pressed for time, they cleverly pitched the property at a sensible price to get people through the door, and thanks to their professional viewing style we had several offers at the asking price within the first week so ended up going to sealed bids and achieving rather more than we had expected. They expertly guided us through the entire process and continually updated us on the progress being made. The service provided by Maddisons is excellent value for money, and whether you are selling a little flat like ours, or a mansion, they will go to great lengths to ensure you have the best possible experience. I would highly recommend them to anyone. Thank you to Deborah and the entire Maddisons team for all your hard work.

Ed · 15 March 2018

★★★★★ 5/5

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Maddisons provided a refreshing approach and excellent attentive service

From the start Deborah Richards and her very competent team at Maddisons showed the enthusiasm and ability that we were looking for when we put our family home of twenty seven years on the market last May. There was a creative approach to fees followed by very good service in preparing the website entries and brochures which did the best possible job in presenting the house to prospective buyers. Maddisions put us in the position of being able to accept a good offer in June and the high level of service then continued right through the selling process with regular updates and follow up with solicitors acting for sellers in the 'chain' that developed. We completed in mid-October. Thank you Maddisons, job well done!

Richard · 7 February 2018