Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
The Trusted AgentOne of a kind
We purchased through Deborah Richards at Maddison's on a relocation to Kent from the South West.
We were kept updated and informed throughout the whole process and Deborah did all she could to take the expected stress of moving out of the equation or sharing " normal " moving experiences .
In the end I would like to say that I felt Deborah has become a trusted friend , acting most definitely for her client but managing everybody in the chain , and ours was a protracted purchase . Thank you Deborah and Maddisons , you really were and are amazing .
Janine · 23 July 2015
★★★★★ 5/5
GoogleWe have recently sold our house with Maddisions. Deborah and the whole team have shown an extremely high degree of professionalism, knowledge and support throughout the whole process. We felt we were in very safe, trusted and capable hands. …
Linda · 8 October 2020
Agent replied
Linda and Nick are definitely up there in my easiest going sellers! Nothing was ever too much trouble and they took the last minute viewing requests completely in their stride. We do hope that the new life is going well, and still miss you in Tunbridge Wells! If you are ever passing our shop on The Pantiles - do pop in!
★★★★★ 5/5
GoogleWe worked with Maddisons on a recent house purchase, where they represented the vendors. A broken chain put both us and the sellers in a sticky situation and Maddisons went above and beyond to help us all figure out a solution. We were new to the area and it was a great relief to have such assistance.
Michael · 13 March 2024
Agent replied · 9 March 2024
Thank you Michael for your kind words. We were so pleased to be able to help navigate this difficult situation and find a solution. We wish you all the very best in your new home.
★★★★★ 5/5
GoogleMaddison’s were excellent. Even as a buyer, it seemed
they went out of their way to make the process as smooth as possible. Hats off to Millie, Deborah and the whole team.
Roscoe · 18 March 2022
Agent replied
Thank you so much Roscoe! We really enjoyed working for you both and are pleased to hear you felt the process was a positive one. Wishing you both all the very best in your lovely new home!
★★★★★ 5/5
GoogleNothing but praise for the team at Maddison's! The video they made of the rental property really helped us to prepare for the viewing and even then we were given ample time to look around and ask questions. It's obvious they strive for the …
Bodine · 4 October 2024
Agent replied · 24 December 2023
We are so happy that you, Lennard and beautiful little Scottie have settled into Tunbridge Wells and loving the town and community as much as we do. Thank you for your wonderful words.
★★★★★ 5/5
GoogleMaddisons found us a tenant within one week of advertising and I only have praise for the service they have offered. They have been very professional from start to finish. As this is the first time, we have rented out a property, they have …
Susan · 4 October 2024
Agent replied · 14 January 2024
Your recommendation and kind words are hugely appreciated, Susan - thank you. We've been delighted to help to date and look forward to continue doing so.
★★★★★ 5/5
GoogleI would use Maddisons every time I want to buy or sell a property in the Tunbridge Wells area. First and foremost, they gave me more time and professionalism than other agents have ever done, so that even when things were going awry (as …
Shelly · 4 October 2024
Agent replied · 15 January 2024
Thank you Shelly .. as you say, the sale/purchase of many properties comes across it's difficulties at times but we're delighted that you felt safe, knowing that we were working hard to overcome these. We hope that you have a wonderful 2024 in your new home ..
★★★★★ 5/5
GoogleProbably one of the best Estate Agents we have used.
They never dropped the ball even through this pandemic! Louize and especially Deborah did a great job in getting us to the point of exchange. I found the …
Foxy · 16 September 2020
Agent replied · 16 September 2026
Thank you so much C for your lovely review. The world of selling houses is rarely easy sadly, and we find communication is the key to keeping everything moving. This certainly worked with your move and it was lovely to work with you. Thank you again.
★★★★★ 5/5
FacebookAfter a long search for our dream property and viewing quite a few properties with Maddisons, we found our dream home. The service from Deborah and her team, from start to finish was outstanding, nothing was ever too much trouble, always on hand to answer any questions and made the whole process as stress free as it can be. Would highly recommend Maddisons.. why go anywhere else !
Holly · 18 May 2021
★★★★★ 5/5
GoogleExceptional experience with the whole team at Maddisons. They responded quickly and went out of their way to ensure that everything was in place before I moved into my rental property. Highly recommended.
Mariana · 13 March 2025
Agent replied · 12 April 2024
Dear Mariana, Thank you for your glowing review! We're thrilled to have provided you with an exceptional experience. Your recommendation means the world to us, and we look forward to continuing to exceed your expectations in the future. Welcome to your new home!
★★★★★ 5/5
GoogleI was a tenant with Maddisons for 18 months and only have good things to say about them. From the initial viewing through to the final check out, they were nothing but professional, polite and easy to deal with. Throughout my tenancy they …
Rachel · 4 October 2024
Agent replied · 6 January 2024
And we'd be delighted to welcome you back to Tunbridge Wells, Rachel - either as a tenant or indeed, maybe a buyer?! Thank you for such a lovely testimonial.
★★★★★ 5/5
The Trusted AgentGreat to deal with from a Buyers perspective
Deborah from Maddisons was exceptional to deal with throughout the entire process. I was buying the property from Maddison's client and Deborah facilitated negotiations excellently, looking after her client but also being fair and reasonable to me the buyer.
Knowledge of the property and surround area was impressive as was the handover process and after sale care.
I have no hesitation is recommending Maddison's to others and will certainly be using them when we decide to move.
Gareth · 17 June 2015
★★★★★ 5/5
GoogleDeborah, James and the whole team at Maddisons offer a superlative and very personal, yet totally professional service.
They sold two very different properties for us last year and they also handle …
Ginny · 4 October 2021
Agent replied
Thank you so much Ginny for your fabulous review. Yourself and Simon are always so great to work with and we have loved helping you with your property journey. The way in which you embraced all of my recommendations for your beloved … More
★★★★★ 5/5
GoogleA massive thank you to the team at Maddisons, they helped us find the right property for our family, without any heavy selling tactics. Thanks Deborah and the whole team.
Paul · 13 March 2022
Agent replied
Thank you Paul! So kind of you to take the time to reply and really happy to hear you were happy with the service you received. We wish you all every happiness in you new home! Best wishes from us all.
★★★★★ 5/5
The Trusted AgentCouldn't have asked for more
Deborah and the team at Maddisons made the house buying and selling process feel a lot less stressful than it could have been. They got the right buyers through the door and got offers on the table within two weeks. They seamlessly co ordinated both the sale and purchase of our house/new house, working with incredible professionalism and knowledge of the process and market.
I can not rate them highly enough. Thank you!
Julia · 26 April 2019
★★★★★ 5/5
The Trusted AgentExcellent service from start to finish.
The team at Maddison's offered superb support at all times. I found them to be professional, knowledgeable and capable in their approach. They handled the sale of my house with skill, mediating effectively between my purchaser and me. I consulted them on several aspects of my purchase, which was not being handled by them, and they gave me very wise advice. . Nothing was ever too much trouble.. I could not recommend Maddison's more highly.
Amanda · 16 August 2017
★★★★★ 5/5
The Trusted AgentMagical Maddisons
Deborah and her team were amazing from day 1, with their highly personal service, honest feedback about our property and experienced guidance on marketing & pricing.
Not only did they achieve a successful sale (unlike our previous estate agents), but they provided great communications throughout, introduced us to helpful partners (for removals, storage etc.) and even provided tips for our onward search for another property.
A five star service deserves a five star review!
Ashley · 14 July 2018
★★★★★ 5/5
GoogleVery impressive business. Driven and highly effective team. Chain visibility, alongside regularity and consistency of communications is exceptionally strong. Have already recommended Maddisons to others and will continue to do so.
David · 19 March 2025
Agent replied · 20 March 2025
Dear David, with huge thanks for this extremely kind review of our business and our service. As ever, we are delighted to hear that we have impressed. It was a pleasure to work for you and we very much hope to do so again in the future. With best wishes from us all at Maddisons.
★★★★★ 4.7/5
The Trusted AgentThoroughly professional in all aspects of the sale
From walking in to the Pantiles branch to make an enquiry, to completion, Maddison's fulfilled every promise made. Rarely if at all will an Estate Agent do exactly what they promise but within a week I had a viewing and subsequently a sale. I received weekly and sometimes daily updates and all my interactions with all the various personnel involved at Maddison's was professionalism at the highest level. Want to sell? then go to Maddison's, you will not be disappointed!!
Les · 19 October 2021
Agent replied · 20 October 2021
Dear Les, thank you so much for this wonderful review! We are so pleased to hear you were so happy with our service. It honestly is a delight to know that sellers feel well looked after and that we are indeed delievering on our promises. We have high standards with regards to the service all of the team provide and we work very hard to deliver on those - when we hear they have been met or exceed, it is truly fabulous! We all enjoyed working with you and thank you for entrusting Maddisons with your sale. Very best wishes from us all.
★★★★★ 5/5
GoogleWe recently relocated to England and embarked on the daunting task of finding a suitable home for our family. After weeks of tirelessly reaching out to various letting agents, Maddisons stood out as one of the few who responded promptly and …
Kirsten · 4 October 2024
Agent replied · 27 February 2024
Thank you Kirsten for your wonderful words .. we were delighted to have helped you at the outset and look forward to helping you and the family settle into your new life in the UK as the next few months pass. It was a true pleasure working with you - please do stay in touch!
★★★★★ 5/5
GoogleI would have no hesitation in thoroughly recommending Maddisons Residential. I did not consider any other Agent in TW, when I first began to explore putting my apartment for sale in November with a January launch date in my mind. Within …
Nigel · 4 October 2024
Agent replied · 10 September 2024
Wow Nigel - what can we say other than THANK YOU so much for taking the time to write such a glowing testimonial. It was such a pleasure working for you and we are so pleased to hear you were happy with our efforts. There were bumps in the … More
★★★★★ 5/5
GoogleSelling your parents house after being granted probate is never going to be easy but I felt the Maddisons team went over and above to make the whole process manageable. Everyone I dealt with was both sympathetic and professional throughout …
Carl · 4 October 2024
Agent replied · 16 January 2024
Thank you Carl for your kind words and we look forward to working with you again in the future when your current house is finished.
★★★★★ 5/5
GoogleWe have recently retained Maddisons to sell our property in Tunbridge Wells and were delighted with the manner in which they dealt with the matter. They provided very sound advice as to the correct selling price which ensured the property …
Timothy · 4 October 2024
Agent replied · 9 March 2024
Thank you Timothy for your extremely kind words. We are delighted that you found our approach so helpful and we look forward to working with you in the future.
★★★★★ 5/5
GoogleExceptional and outstanding. My sincere thanks for all your support throughout our viewing and purchasing especially in such challenging times. Very much appreciated. Absolutely first class service from Deborah, Louize, Emma and the team …
David · 8 October 2020
Agent replied
Thank you David for your lovely words. You are a rare buyer in that you moved during lockdown - a result of having exchanged many weeks before Covid-19 was really a thing! You managed the process brilliantly, despite being very busy yourself, and thank you again for being such a joy to deal with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
