Trusted Agent profile · Tunbridge Wells, Kent
Verified
★★★★★
399 reviews across 3 platforms
18 The Pantiles, Tunbridge Wells, Kent, TN2 5TN
Maddisons Residential's office in Tunbridge Wells, Kent, at 18 The Pantiles, is rated 5.0 out of 5 across 399 reviews on three platforms, including 255 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both I & my husband have sold & bought several properties in our lifetimes but the experience of selling through Maddisons was exceptionally good, (as it was ...Read all 72 from sellers
We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of ...Read all 35 from buyers
We would highly recommend Maddisons for letting and managing your property. Efficient, friendly and professional. Makes letting easy. Thank you to James and his ...Read the review from landlords
I have been a tenant of Maddisons Residential for many years now and have always found Deborah, James and the team to be very professional and supportive ...Read all 2 from tenants
When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.
The Trusted Agent 2026 results for Maddisons Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
5/5
GoogleI have had feet in both camps with Maddison’s as a seller and a landlord have found them thoroughly professional realistic and very helpful they are in my opinion the best estate agents in Tunbridge Wells
Thank you, Bill ... we are hugely appreciative of your kind words and shall continue to work hard so that your positioning of us is maintained!
1/5
FacebookCompletely dishonest. They lied to get the maximum number of buyers viewing so that they achieved FIVE offers from chain free buyers. They did not reveal that the house had failed a survey. Now they're asking for sealed bid to get way above the asking price. I'm disappointed and getting buyers to outbid one another is not how estate agents operate. Dishonest. Please avoid.
We are really sorry that you feel like this Su. As you know, before inviting bids, we revealed the results of the survey and the subsequent inspection from a damp and timber company, which our client commissioned. This was so that you could consider …See More
5/5
GoogleThe whole team at Maddisons did a fantastic job of handling all the various needs for our recent property sale. Great to deal with, responding quickly to any queries from either myself or my wife, ensuring a smooth transaction. I felt they …
Thank you so much Aaron for this glowing testimonial - we are always so thrilled when our sellers are happy with the service received. You and Sara were a pleasure to work for so thank you for allowing us the opportunity to sell your lovely house. All the very best and thank you again.
5/5
GoogleWe all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and …
Thank you so much for such a wonderful review of our service. We were delighted to hear you felt so well looked after. With very best wishes
5/5
FacebookDeborah at Maddisons Residential is everything your average estate agent is not: honest; proactive; professional; reliable; tireless; enthusiastic....I could go on. One of the most stressful and frustrating aspects of selling a house is having to deal with so much uncertainty. Deborah's communication was second to none which helped alleviate any anxiety. She should be cloned.
5/5
GoogleVery good experience with all the team at Maddisons, they have been very professional start to end of our process, connected us with several other suppliers for things we needed, support us through the whole process and got us to …
Damien thank you so much for taking the time to send this in. So delighted to learn you were well looked after and wishing you all the very very best!
5/5
GoogleI have a rental for 3 years now with Maddisons and I have no words to describe how professional, excellent and amazing service I always have from them. As I always have rented for 20 years I live in England , I can say, that Maddisons are the best I have all this year's. Thank you to all the professional team at Maddisons Residential
And we have only praise for the both of you as tenants, as does your landlord, for the fabulous way in which you look after the flat as your own. Maddisons Lettings is so thankful to be able to look after you.
5/5
GoogleWe went with Maddisons because of their professional approach, high levels organisation and diligence to the period between accepting a bid and exchange. We were well advised on how to dress the house for the photos, videos and viewings. …
Thank you so much Alex and Ellen for these amazing words! We are so delighted to represent your sale and wish you all the very best in your new and fabulous home! Very best wishes from us all.
5/5
View AgentsQuality from start to finish
Great service from Deborah and her team from first visit until completion. Showed real care and commitment to us and our needs and went the extra mile throughout the process. You do pay a little extra but we'll worth it for the professionalism and level of customer care they give. Hugely recommended
5/5
GoogleUse Maddison’s ! Seriously . They are clearly far and away the best agents in the TW area . We had a very tricky house to sell . It was old , attached and had problems with the survey . We initially worked with one of the ‘traditional ‘ old …
Thank you so much for these incredibly kind words Ed. Yours was indeed an unusual sale, but we got there in the end and your buyers are just delighted with their new home. It was a pleasure working with you, discussing our strategy and … More
5/5
GoogleMaddison's have been nothing but professional. The staff are always keen to help and it is an excellent estate agent. I have been kept up-to-date at all times. Very happy customer.
We're delighted that you are a 'very happy customer', Catherine and thank you for your kind words which make us equally happy!
5/5
View AgentsFirst Class Service
Deborah and her team at Maddisons provided the best service I have experienced from any estate agency I have used in the past 30 years. The staff are knowledgeable , friendly and proactive being totally engaged from initial valuations to completion of the chain. I cannot recommend Maddsions highly enough .
5/5
View AgentsExcellent!
There are people for whom a job is a job and some others who take it further than that. Deborah was excellent! She did everything she could to smooth things out for all parties. She was accessible even on holiday! She also contacted us after the sale to ensure we were ok
5/5
GoogleI would thoroughly recommend Maddisons as a letting agent. We rented a family property and the service and communication has been professional, efficient and prompt thoughout. This has also included rectifying the odd issue that has occurred during our tenancy swiftly using professional tradesmen.
Hi Mark - thank you very much indeed and we were delighted to be able to find you your temporary home and settle you in quickly and comfortably. We very much hope that we'll now be able to find you your next and more permanent home too !
4.7/5
View AgentsHouse sale
A few hitches along the way but the team did everything they could to resolve them. Always kept me informed of updates and went the extra mile to secure a buyer.
Thank you Marian for your kind review. We appreciate your patience throughout the process and are happy that we could navigate those hitches together and secure the right buyer for you. We wish you every happiness in the future.
5/5
View AgentsFirst class service
Maddison's started working for us as soon as we hired them. With an honest and realistic valuation, advise on how to make the most of our home for viewings, warm, approachable staff to deal with queries and a fast, professional approach when organising exchange and completion. I would recommend Maddison's wholeheartedly.
5/5
GoogleSince meeting James nearly two years ago, it has to be said that his handling of the rental of my property in Tunbridge Wells has been without question exemplary. Having been in the property industry for most of my life , it’s rare to find …
5/5
GoogleWe bought a house through Maddisons, and the service was second to none. Completely transparent, fair and knowledgeable, the process from agreeing the price to moving in was handled very diligently and professionally and with the utmost courtesy by every team member I had the pleasure of speaking with. Top class.
Thank you so much Dom! What a wonderful review to read. We are so pleased to have helped you find your new home - it was a pleasure working with you! With all the very best from us all.
5/5
View AgentsThe Personal Approach
Madison (Deborah) really gave our viewing the personal approach and it is evident they look for the people that fit the house and they make sure that you are given some time to really explore the potential property. Best viewing i have ever had with an estate agent.
5/5
GoogleWe recently rented a property though Maddisons, and were impressed with the speed with which they responded to queries, and their professional and friendly service. Would recommend.
Thank you for your kind words, Annabel, and we were delighted to help you secure you your beautiful home.
5/5
View AgentsBest estate agency in Tunbridge Wells
Maddisons don't just have a keen understanding of the current property market - they understand people too and what's important to them. That they listen is evident in every contact you have with them. They are great people to work with and we rate them and the results they get very highly.
Dear John, thank you so much for these extremely kind words. We really do appreciate this and are delighted that our core values shone through - we really do try to offer a totally personal service to each and every one of our sellers so to know this is felt is a true delight! Thank you so very much again and very best wishes to you both!
5/5
View AgentsHouse Sale
We couldn't have been happier with the prompt and efficient service from Maddison's. Deborah clearly knows the local market and guided us in ways to present our house for a quick sale. The whole team were utterly professional and we were delighted with their service.
5/5
View AgentsFantastic Service
The team at Maddisons were always very helpful and efficient. From day one I received a great service, I was kept up to date at all times, I was supported throughout the process and felt that my custom was valued. I wouldn’t hesitate to recommend Maddisons and would certainly use them again.
Dear Deborah, thank you so much for finding the time to send this in to us. We are honestly so pleased you were happy with the service received. We really do work hard on the efficiency of our processes and we always want our clients to feel valued so we are delighted to read your words. Thank you again and very best wishes from us all at Maddisons.
5/5
GoogleWe recently used Maddisons to buy our house. They were extremely accommodating. Making time over the Christmas period to show us the house. Always replied promptly to any call. Kept us updated on a weekly basis to progress of purchase. We …
We will ensure it does, Lindsay ! Thank you for trusting us with your home and Maddisons will continue to strive for the exceptional
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
72 reviews from sellers, rated 5.0 out of 5 on average. For example, Lucy wrote: "Both I & my husband have sold & bought several properties in our lifetimes but the experience of selling through Maddisons was exceptionally good, (as it was ..."
35 reviews from buyers, rated 5.0 out of 5 on average. For example, Charlie wrote: "We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of ..."
Yes. In The Trusted Agent 2026 awards: Maddisons Residential, Tunbridge Wells won Platinum.
