Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsAbove and Beyond what is expected - the gold standard of service
We all know that estate agents don't have the best reputation but Maddisons show what this industry should really be like. They are nothing short of amazing. Every single member of the team works genuinely hard to make the house moving process as smooth as possible. We had a very challenging property to sell and had originally listed our property with one of the large national agents who told us we needed a company with London offices to attract out of town buyers. As it turns out they made no progress. As soon as we instructed Maddisons things started moving. Their customer service was exemplary and they appreciated how intrusive and stressful house selling can be. They completely owned the process and took all the worry and concern away from us. From a house that had been on the market with no offers prior to Maddisons they managed to secure several buyer and the sale went to sealed bids. Even after we secured a sale they continued to work incredibly hard every step of the way. I am under no doubt that if we had been with any other agent the sale would have fallen through, but their expert management kept everything on track. There are not many things or people I would wholehearted recommend but I do not even need a second to consider recommending Maddisons. If you are selling in the Tunbridge Wells area in my view there is literally no other choice, Thank you wonderful people. You have been a complete pleasure to work with and been an amazing support in very challenging circumstances.
Fran · 8 February 2019
★★★★★ 5/5
GoogleThe whole team at Maddisons work exceptionally hard for their clients. They offer a unique approach to estate agency based on genuinely caring about their vendors. Communication is one of the main advantages of working with Maddisons who …
Lucy · 8 October 2021
Agent replied
Thank you so much for your support and recommendation .. whilst there may have been some bumps in the road, we got there in the end and delighted that Maddisons was able to help you move on and start the next chapter .. here is to 2021 !
★★★★★ 5/5
GoogleI would echo everything that's already been said about the team at Maddisons. A very welcome focus on client service, plus insightful market knowledge, intelligence, charm and great negotiation skills. An absolute pleasure to deal with.
Mark · 13 March 2022
Agent replied
Thank you so much Mark for this fabulous testimonial. So delighted to hear that you were happy with our service! We put a huge emphasis on old fashioned client service so this is being well received makes us very happy! With very best wishes from us all
★★★★★ 5/5
View AgentsAt last an estate agent with a difference!
From the start to the finish our experience of Maddisons was exceptional.
Honest opinion and pricing, fabulous photos and marketing which enabled us to gain an offer very quickly in a difficult market.
But the real value is in their service once the offer is in place and despite a very difficult chain which almost collapsed a few times they kept everything going and eventually we sold the house and moved.
Such professionalism.
We have already recommended Maddisons on numerous occasions and will continue to do so as they really are different from any other agent we have dealt with before.
Lynne · 28 November 2018
★★★★★ 5/5
View AgentsSimply the best I've ever dealt with!
My partner and I had been looking at properties around Tonbridge and Tunbridge Wells for a couple of months. We'd dealt with a large number of different agencies, and had become reasonably familiar with the level of service provided by estate agents in the area. From the very first contact with Maddisons to inquire about a viewing of the property, right through the entire sales process, they have been utterly exceptional.
Irrespective of who we've spoken to, every single person we've encountered has struck the perfect balance of professional, yet warm, friendly, approachable, and enthusiastic. Nothing has ever been too much trouble, we've received weekly updates throughout the sales process (which, as first-time buyers, has been incredibly reassuring), and emails/phone calls have been answered swiftly and accurately. When we've requested further information or clarification about an issue, we've either had it answered immediately or if it required investigation, we heard back the very next day, complete with the supporting documents to reassure us.
Based on the service we've received here, there isn't any other agency that I would consider listing with when we decide that it's time to sell and move to a new property (although, given how stressful moving can be, I hope they don't mind if it isn't for quite a while yet ;))
David · 8 November 2018
★★★★★ 5/5
View AgentsExcellent service received from local estate agent.
It was so refreshing to actually receive clear, informative advice throughout the process of my house sale. I was kept fully informed by dedicated staff each step of the way and was impressed by the information they learned and imparted at viewings. Throughout the time of my house sale, I spent time abroad and never had any doubts over the security of my house and viewings conducted by the staff at Maddisons.
I received regular updates and never had cause to wonder what was going on. The level of service, consideration and contact did not reduce once an offer was made and accepted.
Gillian · 26 July 2018
★★★★★ 5/5
GoogleOur experience at Maddisons was positive from the very initial evaluation meeting through to completion. We found the team to be responsive, knowledgeable and proactive. Their approach is to act as a partner throughout the sales process, …
Kerry · 4 October 2021
Agent replied · 2 June 2024
Thank you so much Kerry! So kind of you to leave such a positive review and we are delighted to hear that you felt well looked after by our team. We absolutely aim to act as a chosen partner in the process and it is really wonderful to hear … More
★★★★★ 5/5
View AgentsDeborah and her team are excellent at handling property - and people!
Maddisons have been very helpful at every stage of what turned out to be a difficult and tortuous relocation process. They handled everything well at the start, but came into their own in putting pressure on the bottom of the chain, managing our vendor and keeping us informed/reassured. Because of the delays, the chain nearly collapsed on several occasions. Maddisons come out of this with great credit. Our own agent was particularly unhelpful in this respect. We would wholeheartedly recommend Maddisons and wish they could have been our agent.
In our search to buy in Tunbridge Wells, we dealt with several local agents and found Maddisons the best. They always go the extra mile.
Graham · 28 September 2017
★★★★★ 5/5
View AgentsAn agency that looks after their buyers too
We bought our current house through Maddison's and were extremely impressed by their professionalism and consideration.
They were firm in holding out to sealed bids for the seller, and despite not wanting that situation as a buyer, we appreciated that they were managing the situation well for the seller.
Once our offer was accepted, they were helpful in moving the process along and went the extra mile to ensure the house was cleared ready for completion. They worked hard to ensure the new house was ready for us to move into and arranged the house clearance to save us the headache afterwards. They were also very pleasant to deal with throughout the whole process. We will use them if we ever decide to sell!
Tamara · 10 September 2017
★★★★★ 5/5
GoogleWe have rented with Maddison's in Tunbridge Wells for the last year and they have been superb. Everyone I have dealt with in the office is helpful, professional and they really care about their customers. Would highly recommend to anyone.
Simon · 18 March 2021
Agent replied · 8 June 2024
Thanks Simon for your very kind endorsement .. we were delighted to help you and Michelle settle into Tunbridge Wells with the world in such turmoil due to COVID. We look forward to keeping in touch with you as you settle into your new home and putting down longer term roots in the area.
★★★★★ 5/5
GoogleWe appointed Maddisons to sell our home after multiple recommendations from friends and could not have been more pleased with their services. Everything from the marketing of our home (incredible photos!); the viewings; and then managing …
Michael · 4 October 2021
Agent replied · 26 June 2024
Hi Michael - it was an absolute pleasure and we were thrilled to help you achieve the sale and move into your new home. We hope you and Emily enjoy a very well deserved break over half term next week. Keep safe. We'll be sending out ideas … More
★★★★★ 5/5
View AgentsOutstanding Estate Agent
Maddisons Residential are simply outstanding. They came recommended to us most highly, and helped us to prepare the house for market. The sales materials they created for us were fantastic, with photographs taken by a professional and put together in a pack that was absolutely beautiful, both as a keepsake and online. Our high expectations of the agency were justified when the house was sold at asking price within four days of going on the market.
Maddisons managed the selling process for us, so that our buyer was reassured when the inevitable delays occurred up the chain. All the stress was taken out of the move and we are thrilled to be in our new house now. During and since we have been gushing about the agency to all our friends, and we know our buyers were thrilled with the service too.
Hayley · 25 November 2015
★★★★★ 5/5
GoogleVery pleased to have hired Maddisons as our agent for our recent sale. Their advice throughout was professional and helpful and it's nice to have made friends with them along the way. Recommended.
Mike · 18 March 2022
Agent replied
Thank you so much Mike for these kind words. We really enjoyed working with you both and wish you every happiness in this new chapter. Stay in touch with us wont you! Thank you again and very best wishes to you all.
★★★★★ 4.9/5
View Agentsgreat service and knowledge
Maddisons have been first class in every step of the purchase process. Unlike other agents, everyone I have dealt with in the team has been friendly, knowledgeable, and supportive. They stand out from other agents.
Sally · 11 August 2021
Agent replied · 4 October 2021
Thank you so much Sally for such a wonderful testimonial. We aim to please and it is so wonderful when we learn we have! With very best wishes from us all here at Maddisons.
★★★★★ 5/5
GoogleMaddisons have a family approach to their clients and their service levels which is refreshing and unique in a market dominated by people who don't listen to you and generally just don't care. …
David · 8 October 2021
Agent replied · 25 June 2024
Hi David .. thank you so much for your wonderful review .. we really appreciate this. James, Deborah & team
★★★★★ 5/5
View AgentsFriendly, efficient and helpful
Deborah has been very approachable and helpful throughout the buying process, really helping the whole process along with tact and genuine interest. It's been a pleasure working with her.
Emily · 26 November 2015
★★★★★ 5/5
GoogleMaddisons helped us sell our house in August last year - They were extremely professional from start to finish. We knew exactly what was going on from the beginning to the end! …
Jill · 4 October 2021
Agent replied · 3 June 2024
Thank you Jill .. we absolutely value your support and the trust you place in us, as both sellers and landlords, and even more so as it passes to the next generation ! We hope to remain the trusted property advisers to the entire family for many years to come ...
★★★★★ 5/5
GoogleGreat outfit. Really proactive and helpful.
Mike · 17 March 2024
Agent replied · 2 October 2023
Thank you so much for this Mike! Great to hear - the team will be delighted! Best wishes
★★★★★ 5/5
GoogleLovely team. Pleasure to deal with.
Marco · 13 March 2024
Agent replied · 13 March 2026
Thank you for your kind words, Marco! We pride ourselves on delivering exceptional customer service and are glad to hear that you had a good experience. Wishing you all the very best in your new home.
★★★★★ 5/5
GoogleHow refreshing, (the coffee that is and the relaxing ambience) add the
warmth of human contact plus a double shot of professionalism and be guided through the house selling process. A satisfied customer I am.
Amanda · 18 March 2021
Agent replied · 25 June 2024
Thank you my dear client, Amanda, for taking the time to leave such a lovely review. Your house was an absolute treat to be entrusted with selling and we hope we did your father proud! You know how much I loved that house, so it was an absolute joy to sell. Thank you again.
★★★★★ 5/5
GoogleMaddisons handle the rental of my property and have been fantastic to work with from day one.
If any issues arrive they are dealt with quickly and efficiently, they’ve always …
Zoe · 8 October 2021
Agent replied
Thank you, Zoe .. we know how fond of your former Tunbridge Wells home you are and therefore the importance of ensuring you have great tenants in there that will look after as their own. Maddisons Residential is delighted to be working with you, especially as another member of the local business community.
★★★★★ 5/5
GoogleThank you SO very much for all your time, help and invaluable advice over the last couple of months in my search. …
Laura · 4 October 2022
Agent replied
Hi Laura .. thank you for your lovely words. We wish we'd been able to find you the property ourselves and certainly wish you every success and the smoothest of purchases. We look forward to welcoming you down to Tunbridge Wells very soon !
★★★★★ 5/5
GoogleCouldn’t be more pleased with Maddisons. They did a great job marketing our property, were extremely professional, friendly and on the ball. …
James · 4 October 2022
Agent replied
Hi James, what amazing feedback to read - thank you so much for this. I cant stress enough how much this means to us all! Thank you for giving Maddisons the opportunity to sell your beautiful property - you were a wonderful client to work for. With very best wishes from us all.
★★★★★ 5/5
GoogleWe bought a property through Maddison’s and found them to be efficient and professional at all times. Communication is excellent. We would not hesitate to use them to market a property for us in the future.
Jade · 18 March 2020
Agent replied
Thank you Jade for your kind and thoughtful words. You were lovely buyers to work with and I have to say, what you have done to your new home in Tunbridge Wells is AMAZING! I love driving past and remembering what it was - you should rightly be very proud.
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