Trusted Agent profile · Tunbridge Wells, Kent
Verified
★★★★★
398 reviews across 3 platforms
18 The Pantiles, Tunbridge Wells, Kent, TN2 5TN
Maddisons Residential's office in Tunbridge Wells, Kent, at 18 The Pantiles, is rated 5.0 out of 5 across 398 reviews on three platforms, including 254 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both I & my husband have sold & bought several properties in our lifetimes but the experience of selling through Maddisons was exceptionally good, (as it was ...Read all 72 from sellers
We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of ...Read all 35 from buyers
We would highly recommend Maddisons for letting and managing your property. Efficient, friendly and professional. Makes letting easy. Thank you to James and his ...Read the review from landlords
I have been a tenant of Maddisons Residential for many years now and have always found Deborah, James and the team to be very professional and supportive ...Read all 2 from tenants
When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.
The Trusted Agent 2026 results for Maddisons Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
5/5
GoogleVery good and highly recommended. Friendly and professional staff who took care of everything swiftly. Happy to recommend them to others.
Thank you Richard for your very kind words and we hope that you are well settled now in your Tunbridge Wells' home. You were a very agreeable buyer to help, and so that always makes all the difference! Thank you again.
5/5
View AgentsImaginative enthusiastic and hard working
The whole agency worked as a team to get us the best result. We were particularly impressed by the ideas they had for presenting our property in the best possible way, their regular updates and the way they used their knowledge of the local house market, and who the potential buyers were, to get us a good deal.
5/5
View AgentsMaddison’s Estate Agents
An excellent experience with Maddison’s , very professional staff, totally approachable, would definitely recommend.
5/5
GoogleI bought through Maddisons in 2020. Very professional and communicative. They've got very high standards. Would recommend.
Thank you, Richard .. it proved not to be the easiest transaction but delighted we secured the property for you and the family.
5/5
View Agentsterrific service and customer service excellent
Maddisons were great in selling my step mother's flat and gave excellent customer service with monthly reviews and updates until the flat was finally sold. They are very customer oriented and do an excellent job throughout all phases of the sale. I would have no hesitation in recommending them to seell your property
5/5
View AgentsExcellent in every way
A personable, bespoke service. The team at Maddisons are reliable, honest and fair. They kept us up to date at every stage and we felt well informed. The team are lovely. An excellent estates agent who I have, and will continue, to praise to anyone who wants to listen :)
5/5
View AgentsVery professional,efficient,friendly,good value
I have been extremely impressed by the service from Maddisons. They have been utterly helpful and professional at all times. The whole process has been very slick and friendly and they have bent over backwards to accommodate .all parties. I would thoroughly recommend them to anyone either buying or selling a property.
5/5
GoogleExcellent service and exemplary communication. They know their stuff!
Thank you Kate for your kind words. You took on board my suggestions to improve the saleability of your house so well, and the rest was then easy! I do hope that you are settling into your new life, and do pop in if you are ever back in Tunbridge Wells.
5/5
View AgentsPersonal and bespoke service
Maddisons provided an excellent personal service, superb brochure and photography, and competitive rates. They kept us informed of all prospective buyers at all times and saw the sale of our quite complicated property through to completion with as little stress as possible. Highly recommended.
5/5
View AgentsExcellent service.
Professional, knowledgeable, supportive are just a few of the words that I could use in reference to the experience I had from the representative of Maddisons Residential when selling my apartment recently. I would have no hesitation recommending them to any potential seller.
5/5
View AgentsVery professional from start to finish
We have used Maddison’s in the last year to buy sell and also rent. At every stage we found all the staff to be knowledgeable and friendly. We would not hesitate to recommend their services . Ray fawehimi & Jacqueline Murphy
5/5
View AgentsA very personal and professional service.
The team at Maddisons understood the product and their approach was very professional and supportive. Their detailed review of the property and market activity was a step up on others. I would not hesitate in using them again in the future.
5/5
View AgentsConcluded a sale quickly from launch with a difficult buyer
Maddisons launched the property on a tight deadline with an open day as requested and secured us a buyer relatively quickly. The buyer was very specific and constantly wanted to move the goal posts which Maddisons dealt with effectively.
5/5
GoogleRating only, no written review.
Dear Ilona, Thank you so much for your 5 star review of selling your home in Tunbridge Wells with Maddisons. We were thrilled with the response to your property and so pleased to have secured a great buyer for you so quickly. Many thanks from all the team at Maddisons.
5/5
View AgentsFriendly but professional with excellent communication and negotiation skills.
Really helpful agent that kept in regular contact with me and my buyers ironing out any potential problems and personally seeing everything through right until and even after completion, I really couldn't recommend them highly enough.
5/5
View AgentsExcellent service from start from finish
I have never come across an estate agency that I have been truly happy with until now. Maddison’s went above and beyond what was required and I can’t recommend them enough.
5/5
View AgentsHugelr efficienty efficient and always kept me up to speed with developments
The whole team were always friendly and very efficient. Always kept me up t speed with developments and had a very effective process post acceptance of my offer
5/5
View AgentsUnqualified excellence
Maddisons provide a level of excellence rare in this industry from weekly progress updates to friendly, efficient and professional service from all staff.
5/5
View AgentsExcellent service from Deborah and Milly throughout my purchase.
It is some years since I purchased a property and I had the feeling that Maddisons cared for the purchaser as much as the vendor.
5/5
GoogleA very different experience. Excellent, award winning company. Nicely laid out, internally, with sofa and table to relax whilst discussing property. Recommended.
5/5
GoogleBrilliant. Made the process stress-free. Genuinely customer service oriented.
5/5
View AgentsHouse sale
Very pleased would use again . nothing to much bother.
5/5
GoogleFantastic boutique agent
5/5
View AgentsExcellent Service
Very helpful and knowledgeable throughout the full process
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Maddisons Residential's Tunbridge Wells office has 398 reviews across three platforms: 254 on Google, 11 on Facebook, 133 on View Agents.
Maddisons Residential Tunbridge Wells is rated 5.0 out of 5 across all 398 reviews, and 5.0 out of 5 on Google from 254 reviews.
72 reviews from sellers, rated 5.0 out of 5 on average. For example, Lucy wrote: "Both I & my husband have sold & bought several properties in our lifetimes but the experience of selling through Maddisons was exceptionally good, (as it was ..."
35 reviews from buyers, rated 5.0 out of 5 on average. For example, Charlie wrote: "We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of ..."
Yes. In The Trusted Agent 2026 awards: Maddisons Residential, Tunbridge Wells won Platinum.
Maddisons Residential Tunbridge Wells, 18 The Pantiles, Tunbridge Wells, Kent, TN2 5TN.
