Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
The Trusted AgentAmazing to deal with
I have both sold and purchased properties through Enfields and cannot fault there service. They are proactive on both sides keeping you well informed of the progress of your sale along with throwing a few wildcards in for you to view that you may have not given a chance
Viewings are always very informative but without breathing down your neck to pressure sell. I wouldnt consider selling with anybody else
Gavin · 26 June 2016
Agent replied · 28 June 2016
Thank you very much for the review Gavin, great to hear your feedback.
★★★★★ 5/5
GoogleEnfields, Shirley were very professional in helping & assisting me with a Letting locally. I am very grateful to Natasha & Shannon for always being quick to respond particularly with the important Referencing !!! Highly Recommended team to deal with your reqts.
MiltonR.PositiveResponsiveness, Professionalism
Milton · 21 June 2021
★★★★★ 1/5
TrustpilotIf you're a potential tenant - avoid this agency at all costs
Unsurprisingly, the majority of reviews you will read on this will be from landlords or sellers, but there's a lack of reviews from actual tenants about their experiences. So here's a first.Enfields will be your best friend when you're dealing with the lettings department. However once you have signed the contract and moved in you will deal with the property management department, who are nothing but nightmares.The communication from Enfields is beyond nonexistent, you will have better luck getting replies and answers from a brick wall. If you report faults don't expect them to be dealt with, even if it is a legal responsibility for the landlord to fix. Don't even expect a response at all, and if you do manage to get through to them over the phone instead, you will be fobbed off with rubbish excuses, or told it will be dealt with soon, but months will pass, and the same replies will be given. I am an experienced renter, having lived in many properties in my lifetime so far around the country, majority with estate agencies, and Enfields is 100% one of the worst I have experienced. It took 7 weeks to get my deposit back. Not because of any dispute or issue, but because I would not get a reply when asking where it was, "sorry we've been busy" would be the answer after chasing for 2 months. I spent more time chasing them about my property, then they spent actually managing it and doing their jobs. Unfortunately it got to the point of threatening legal action before Enfields would even begin to reply. And only once I'd submitted the documentation to take the landlady to court, I finally got an answer.So in summary, if you're looking for a rental property, save yourself the hassle, even if it's the house of your dreams, it is not worth it. I will forever avoid any property managed by this joke of an agency, and I would suggest anyone reading this to do the same. I don't often write reviews, but my experience was so bad, this was a necessity to warn others. Avoid. At all costs.
Dean · 10 January 2023
★★★★★ 5/5
GoogleI started using Enfields Estate Agents at the beginning of the year and i couldn't give them enough praise for the work they do. They are an amazing company with the most helpful, polite and hard working employees. I will be fully recommending them to anyone i know who is in need of an Estate Agents in the future as well as only using them myself from now on.
Megz · 20 March 2016
Agent replied
Thanks for your feedback!
★★★★★ 5/5
FacebookGreat service, very friendly staff.
Sam is amazing person, he very helped us. Thanks so much Sam ??
Katarzyna · 27 February 2019
Agent replied
Thank you Katarzyna!
★★★★★ 5/5
FacebookThank you to Georgia for all she has done for us with the moving in process for our new home. She’s been great and we’re all settled in now. It’s been so smooth and hassle free, exactly what you want when your moving into a new place. Highly recommend Enfields.
Jade · 3 September 2018
★★★★★ 1/5
FacebookCurrently having to stay elsewhere as the property I’m renting has broken windows. This issue was reported well over a month ago (possible pushing two months) which has been ignored even though it states these issues will be dealt with within 28 days. I have a 1 year old that I can’t risk being in a house as cold as the outside, I’ve sent in a report, phoned and emailed about this issue and it’s still being ignored now!!
Amelia · 6 December 2022
★★★★★ 5/5
GoogleI purchased a house through them in Shirley. It was a complicated transaction due to an extended chain of transactions. Louise the Sales Manager from Enfields who managed the process through to completion was great, always helpful and responsive and ensured the deal got over the line.
Peter · 29 November 2022
Agent replied · 25 November 2023
Hi Peter,
Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a positive experience with Louise during your house purchase. It's always our aim to make even the most complex transactions as smooth as possible, and we're glad Louise was able to assist you effectively.
Your kind words are greatly appreciated and will serve as a great motivation for our team. Should you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
GoogleEnfields did a grand job selling my fathers property for us, they were always on top of things and keeping me informed at all time. They gave me a minimum of once a week updates and chased the solicitors on both side to make sure we completed on time.
I would highly recommend Enfields to anyone.
Thank you for your services.
Chris.
Christopher · 19 March 2020
Agent replied
Christopher Pook, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you again for the great review!
★★★★★ 5/5
GoogleI'm so please we chose to change Estate Agents to Enfields after terrible experience with previous agent. Shaun was great at communication, helpful in chasing solicitors, and thinks about the seller as well as the buyer. They are not just out for the sale.
Thank you!
Terri · 19 March 2020
★★★★★ 5/5
GoogleEnfields is very responsive and fully understands what I need. Special thanks for my negotiator Jordan Browne to get my deal done very quick and follow up a lot of my silly questions patiently! Highly recommend.
Gwen · 12 October 2023
Agent replied · 30 March 2024
Dear Gwen,
Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found our team, particularly Jordan, to be responsive and understanding of your needs.
Please know that there are no silly questions when it comes to such an important decision like property dealings. We're here to ensure you feel confident and informed throughout the process.
Your recommendation is highly appreciated and we look forward to assisting you with any future property needs.
★★★★★ 5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Enfield Lettings Agency in Southampton Shirley, particularly with Suman. They provided outstanding service in helping me find the perfect rental house at a great price.
JOMON · 12 June 2025
★★★★★ 5/5
TrustpilotStaff are amazing
Staff are very friendly, with quick responses to my emails. They we’re amazing and very supportive when sorting my move to a different property after the landlord pulled out 5 days before the move(no fault of Enfields). India answered every email/query quickly and very friendly …no matter how silly I thought the question might be, ever email got a response. They went above and beyond, even printed my parking permit for me on move in day and on my second day when I couldn’t work out the hot water they sent someone out to assist me within the hour. Best estate agents I’ve used so far!
Sarah · 26 September 2022
★★★★★ 5/5
GoogleGreat experience with Sam, Will and Sean. Professional service and gave me useful advice throughout the process.
Nick · 20 March 2018
Agent replied
Thanks very much Nick. It’s really appreciated
★★★★★ 5/5
GoogleThe team at Enfields, and Jordan in particular as our sales negotiator, were attentive and communicative throughout the process of purchasing our house. They ensured the process was as smooth as possible (not an easy feat under the circumstances!) and any delays were not their responsibility.
Alex · 29 November 2022
Agent replied · 25 November 2023
Hi Alex,
Thank you for your positive feedback. We're delighted to hear that you had a good experience with Jordan and our team at Enfields. Our goal is always to ensure a smooth process for our clients, and we're glad we were able to achieve that for you, despite the circumstances.
Your kind words are greatly appreciated and will serve as a great motivation for us. Should you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotGreat experience
Great experience with Sam, Will and Sean. Professional service and gave me useful advice throughout the process.
Nicholas · 3 July 2017
Agent replied
Nicholas Evans, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Enfields Southampton
★★★★★ 5/5
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Musa · 15 March 2023
★★★★★ 5/5
TrustpilotGreat experience buying my first flat
I bought my first flat through Enfields and primarily dealt with Sam, as well as Shaun. They always kept me in the loop and I didn't have to chase them for anything. Along with my efficient solicitor at Dutton Gregory, the whole process only took 2 months!
Rhiannon · 18 November 2018
★★★★★ 5/5
TrustpilotGreat service, would use again
Recently purchased a property using Enfields. Whilst it took a bit of time, the team was really professional and helpful. Kept me in the loop and all in all was a good first time buying experience. Further thanks go to Sam and Shaun for all their help!
Alessandro · 9 November 2018
★★★★★ 5/5
The Trusted AgentVery easy and straight forward
Great service all round. Setting up the contracts, finding tenants and managing the property have all been easy and painless. All the contacts have been friendly, efficient, and professional. Particular thanks to Kevin for the set up and marketing and to Becky for the on-going management.
Dominic · 5 February 2019
★★★★★ 5/5
TrustpilotGreat team in Shirley.
Sam did a fantastic job for us selling our home in Shirley whilst we were living in Australia. He dealt with a complex set of circumstances to achieve a deal which both seller and buyer were happy with. I would always recommend you in the future.
Clive · 15 November 2018
★★★★★ 1/5
TrustpilotNever use them again
I have contacted them regarding one property, to make some arrangements for viewing,twice was cancelled by them with excuses we don't have the keys for the property,lost my wages and travelled 2 hours one way,I am not local,that happened twice. Multiple times called them,very busy never want to talk to just excuses we will call you back that never happened. I am not sure why they are treating people like that,no need showing your bad attitude. Someone should take these complaints very seriously it affects on your agency. I am really interested to buy a property in Southampton, but I will never use this Agency again. I am not sure what is all about that property,like they don't want to give you a chance to see the house, and give an offer,I am prepared to give much bigger offer I have told them by phone.They don't want to know about, just avoiding me,really concerning.This is very sad and awful experience,not sure how I deserve this.Thank you
Ilina · 25 February 2022
★★★★★ 5/5
GoogleI have spoken a number of times with a member of the team (Jordan Browne) about property and the housing in the local area. He was extremely knowledgeable and insightful.
Will · 12 October 2023
Agent replied · 30 March 2024
Hi Will,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our team member, Jordan Browne, to be knowledgeable and insightful. We pride ourselves on the expertise of our team and it's always great to hear that this is recognized and appreciated by our clients.
Your kind words will be passed on to Jordan, who will be thrilled to hear your feedback. We hope to continue providing you with the same level of service in the future.
★★★★★ 5/5
TrustpilotEnfields are excellent
Enfields are excellent! They are so much better than the agency I was with before. I have both of my properties on with them and I could not be happier. They are great both ways, with us and with the tenants. Georgia and Jack are our main points of contact and they are both very good, helpful and professional.
K · 11 August 2017
Agent replied
Hi K Jones, thank you so much for your positive comments about Enfields Southampton! We can't wait to see you again, have a great day.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
