Trusted Agent profile · Southampton · Hampshire

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Enfields Estate Agents reviews in Southampton

4.6

★★★★★ Excellent

486 reviews across 4 platforms

347 Shirley Road, Southampton, Hampshire, SO15 3JD

Part of Enfields, see every office.

Enfields's office in Southampton, Hampshire, at 347 Shirley Road, is rated 4.6 out of 5 across 486 reviews on four platforms, including 196 Google reviews rated 4.6.

Google logo

4.6 / 5

196

Reviews on Google

This office

Facebook logo

4.6 / 5

33

Reviews on Facebook

This office

View Agents logo

5.0 / 5

70

Reviews on View Agents

This office

Trustpilot logo

187

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Enfields Southampton

Enfields are experts in our field and our knowledge of central Southampton property is unsurpassed. Our network of city centre branches includes offices set in the vibrant Oxford Street and bustling Shirley Road locations where we base our thriving sales, lettings, and property management departments. Our award-winning, professional estate agents really do have the edge when it comes to matching people to property. Enfields was founded with a vision to offer a better experience to customers with homes to buy, sell or let. We wanted to offer more than the traditional estate agency approach; we wanted to complete the property chain with a portfolio of property services performed by the industry's best and most motivated estate agents - and we wanted the enfields brand to become synonymous with success. Today, we're there. We've helped to shape the way people look at buying and selling property with a fresh, more exciting experience that our customers respect and our teams aspire to. Our teams of experienced property professionals are enjoying the rich rewards and benefits that come from a reputable brand that is renowned for its customer service and unrivalled local knowledge. Together, we've helped enfields become the estate agency of choice for the thousands of homeowners and buyers who continue to turn to us when it's time to move, let, invest, and build - and, together, we have achieved our vision.

Reviews

Every review we hold for the Southampton office, from every platform, shown as written. First names only.

1/5

Trustpilot

Students Beware

It your son or daughter is a student please tell them to beware before renting from Enfields. If you want to be left without hot water and heating for weeks in the middle of December, if you want to live in a house with mice and lots of problems that Enfields refused to help with rent from them. If you want to be told to call the Council they might help you to get the landlord to sort out repairs - basically fobbing you off rent with with them. Finally when you move out if you want your deposit to be held back and be lied to rent through them. If you are considering renting through Enfields just remember as a family run business they will stick together and will not help you. They will constantly blame the landlord when the landlord is oblivious to what is going on. DO NOT USE THEM!!!!!!!!!!!!

Karen · 3 January 2024

5/5

Trustpilot

We recently met Annah Gee during our…

We recently met Annah Gee during our property search, and I must say she has been absolutely fantastic. From the moment we arrived, she was professional, friendly, and incredibly knowledgeable. She taking the time to explain everything clearly and respond to all our questions with care.

Usman · 16 June 2025

5/5

Google

My wife and I picked Enfields to sell our property based on the quality of their service when viewing houses to buy, and they really excelled. Having originally had only a couple of viewings over the space of several months with an online-only agency, Enfields generated many more viewings in a matter of weeks and soon found us a buyer. As it happened we found a property to buy through them as well and this was where they really shone. Our process of reaching exchange of contracts was quite tricky, with some hitches in the chain along the way. Enfields were absolutely fantastic, pro-actively moving both the sale and purchase along on our behalf, contacting solicitors, our vendors, and our buyer to keep things progressing. When there were issues they helped to resolve them, and consistently kept in touch, providing both updates and advice. Whether you're looking to buy, sell, or both I couldn't recommend them more."

James · 20 March 2018

Agent replied

Thanks so much James for this detailed feedback. Really appreciate it.

5/5

Google

Sam, Shaun and the rest of the shirley team done a great job selling our late mothers house after a disastrous private sell last year. Would definitely recommend

Mike · 19 March 2020

Agent replied

Mike Kesby, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Please don't hesitate to reach out if there's anything additional we can do for you.

5/5

Facebook

Enfields recently dealt with the letting of my property, they were very professional, helpful and friendly and I would highly recommend! Thank you Georgia, Jess and the rest of the team.

Jo · 22 August 2018

Agent replied

Hi Jo Bye, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

5/5

Google

Verry helpfull and polite on the phone

Keith · 22 May 2026

5/5

Trustpilot

I cant praise Enfields Estate agents…

I cant praise Enfields Estate agents enough! Will and his team sold a property for me last year and were professional and efficient from the very start. Will even checked the property every week during the freezing winter last year What a brilliant service I have absolutely no hesitation in recommending Enfields Estate Agents for a first class caring and professional experience.

Tess · 5 February 2019

5/5

Trustpilot

Outstanding, pro-active service!

My wife and I picked Enfields to sell our property based on the quality of their service when viewing houses to buy, and they really excelled. Having originally had only a couple of viewings over the space of several months with an online-only agency, Enfields generated many more viewings in a matter of weeks and soon found us a buyer. As it happened we found a property to buy through them as well and this was where they really shone. Our process of reaching exchange of contracts was quite tricky, with some hitches in the chain along the way. Enfields were absolutely fantastic, pro-actively moving both the sale and purchase along on our behalf, contacting solicitors, our vendors, and our buyer to keep things progressing. When there were issues they helped to resolve them, and consistently kept in touch, providing both updates and advice. Whether you're looking to buy, sell, or both I couldn't recommend them more.

James · 9 June 2017

Agent replied

Thank you very much for your review James, its much appreciated. All the best from the 'Enfields Southampton' sales team.

5/5

View Agents
Seller

Superb service

The team at Enfields Shirley were superb dealing with my sale. To say there were a few hiccups along the way is an understatement (none of Enfields doing I might add). I was always kept informed with any developments and Shaun was very proactive getting things on the move with the solicitors involved. I can't praise Shaun and his team enough. Thanks all. Nikki

Nicola · 8 December 2016

5/5

Google

Enfields is very friendly agency, max professional staff. Sam is amazing person, he understand so many things, what we need, what we thinks, why we afraid etc

Kasia · 19 March 2020

Agent replied

Kasia Wolka, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

5/5

Facebook

I would like to give FIVE stars to Shannon Wilton ( Lettings Negotiator).It was urgent to find accommodation in Southampton and Shannon was very fast and accurate with all the procedures for my new flat. Furthermore, Shannon Wilton was very polite, professional with excellent customer service. 5 STARS!!!

Giannis · 31 May 2022

5/5

Google

Amazing service from Enfields Shirley, in particular Louise who helped us with our move. She was professional, responsive and nothing was too much. We were apprehensive about moving, but Louise made it a smooth and enjoyable process. The Shirley branch is also fantastic and very luxurious which was a nice added touch.PositiveResponsiveness, Quality, Professionalism

Bethany · 21 June 2021

5/5

Trustpilot

I recently purchased my first property…

I recently purchased my first property through enfields. They were great throughout the process. In particular Sam would always keep me updated and in the loop, and even helped me to chase up information that I needed. This was really helpful, especially as I was a first time buyer with no experience. I highly recommend them.

Alice · 22 November 2020

5/5

View Agents
Seller

Professional, efficient and friendly service

Shaun kept me informed of progress on a regular basis.. Shaun always returned my calls if he wasn't available immediately when I rang. I was very impressed from start to finish.

Tina · 1 July 2016

Agent replied · 13 July 2016

Thank you for taking the time to post us a review Tina, we really appreciate it

5/5

Google

Shaun and team helped me buy a flat and it was a very pleasant experience. They kept me informed through the whole process and guided both parties to the correct endpoint.

Jas · 20 March 2016

Agent replied

Thanks Jas, that’s much appreciated. All the best.

5/5

View Agents

Excellent agents to deal with.

Having brought property before, I’ve dealt with numerous agents throughout the years but I have to sage Enfields were one of the best I’ve dealt with. They know what they’re talking about and that was refreshing. Sam and Shaun were approachable and were so easy to get along with. I hope to have more dealing with them in the future.

DC · 20 January 2019

5/5

Trustpilot

We have used Enfields to manage our…

We have used Enfields to manage our rental property and then to sell it. We have been very impressed with the service we received for both transactions. We have always been kept informed about letting and selling issues. The staff are friendly, approachable, professional and very knowledgeable. They are a local firm who know the market extremely well. We would always use Enfields in the future and have no hesitation in recommending them highly to others.

Jean · 29 September 2018

Agent replied

Hi Jean Vivian, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

5/5

Google

The team at Enfields Shirley work hard for you with good communication throughout. I recommend them for their local knowledge and persistence. Thankyou to Sam and Shaun.

Dan · 20 March 2019

Agent replied

Hi Dan, we are very happy to have provided you with such a positive experience! We sincerely thank you for the review, if you have any further questions, please don't hesitate to reach out!

5/5

Trustpilot

Property lettings - Adrian

I am dealing with Adrian - who was very knowledgeable and helpful, as well as taking time to understand my needs for prospective lettings he will able to answer all of my questions. A great experience all round

Helen · 23 July 2025

5/5

Trustpilot

Enfields were very professional during …

Enfields were very professional during our house sale with excellent communication and advice throughout the process. Thanks in particular to Sam and Shaun at the Shirley branch. Recommended.

CHARLIE · 13 July 2017

Agent replied

Hi Charlie, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

5/5

Google

Staff are really friendly. Sam did our viewing yesterday he has been really good with communication... really hope to buy with you guys. Recommend 5*

M · 28 August 2019

Agent replied · 27 August 2023

Raya Oleary, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

5/5

Google

Morgen, delt with my inquiry regarding my looking to find rented accommodation. She was attentive and show genuine care in trying to find me my new home. Cannot fault professionalism and attention to detail. Thank you Enfields

Wendy · 17 April 2024

Agent replied

Thanks so much Wendy for your review!

5/5

Trustpilot

Excellent from start to finish

Enfields have been great from start to finish, from marketing the property to exchange took 6 weeks which is fantastic. Sam was incredible throughout ensuring everything was being pushed through as quickly as possible. Being based in Scotland was a slight worry for me, but Enfields put me at ease and guided me every step of the way.

Michael · 19 January 2019

5/5

View Agents
Seller

Quick to respond, helpful and always pleasant.

I have had poor experience with Southampton estate agents over the last 10 years. High and unexplained costs, poor communication and damage to my refusal to return funds. Enfields have been non of those things. My property has been on the market for a year due to a seller pulling out, but the whole time Enfields have been communicating and helpful. I would recommend them for property services, I have had a good experience so far.

Luke · 25 April 2016

Agent replied · 27 April 2016

Thanks for taking the time to write us a review Luke, its much appreciated. All the best for the future.

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Questions about Enfields Estate Agents

What do sellers say about Enfields Estate Agents?

26 reviews from sellers, rated 4.9 out of 5 on average. For example, Bryony wrote: "Starting with the valuation and continuing through to viewings, offer and eventual exchange Will, Sam and Shaun couldn't have been more helpful and supportive ..."

What do buyers say about Enfields Estate Agents?

24 reviews from buyers, rated 5.0 out of 5 on average. For example, Sean wrote: "The service from Enfields was excellent from start to finish. Shaun Jordan was our contact and he was instrumental in getting (being polite) ambivalent ..."

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