Enfields Estate Agents reviews from buyers

★★★★★ 5/5

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Excellent Service - a Buyers View

The service from Enfields was excellent from start to finish. Shaun Jordan was our contact and he was instrumental in getting (being polite) ambivalent solicitors on both sides to move to completion and he kept up the pressure on them to act. We were kept informed at every step and Shaun’s general advice and assistance was very helpful to us as the buyers. Many thanks Enfields - I have somewhat changed my view about Estate Agents.

Sean · 28 June 2016

★★★★★ 5/5

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Estate Agents that are GODSENDS

Having moved from Scotland to Southampton recently my partner and I were new to the English buying system. Having an elusive lawyer(s) we learned quickly that unless we contacted Shaun our estate agent at Enfields nothing much happened. He took the time to explain things and he acted as intermediary between the two lawyers, sellers and ourselves. Without him I still believe we would be going through the buying process but today we went to pick up the keys to our new home. :) Thank you so much Shaun, Sam and the rest of the team for your professionalism, understanding and patience ...........but please if you have any influence change this God awful sysytem! Kind regards Suzanne Wright

Suzanne · 27 January 2017

★★★★★ 5/5

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A Driving Force In Our Difficult Chain

We have just exchanged in a long chain which up until the last moment looked to be an impossible task. I understand from our solicitor and other's in the chain that this has been a particularely difficult chain but thankfully we have the completion date which we hoped for. It has been our Seller's estate agent Enfields, specifically Shaun Jordan, who has been the driving force throughout. He has maintained a detailed oversight of the chain's issues and progress over the last month and been a crucial point of contact for us as well as the solicitors up and down the chain. Shaun's proactive approach has significantly eased the stress of our purchase and no doubt we wouldn't have exchanged contracts yet without him. Whenever Shaun has been unavailable for short periods (very rare), Sam Binnington has taken over the case and been an excellent second contact. Sam has been involved in the purchase from the viewing and was our main point of contact when making our offer and negotiating the price. This step involved quite a lot of conversation and Sam made this run smoothly with a very quick turn around of questions and offers. It has been invaluable to have two contacts at Enfield with knowledge of our purchase. We have found that Enfields have always been quick to reply, to chase others and to get back to us. Whenever we may come to need an estate agents in the future, we will use the Enfields team. I cannot rate their efforts and approch highly enough. Thanks, Jack & Emily

Jack · 21 January 2017

★★★★★ 5/5

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Professional, friendly, genuine and a credit to Enfields

Last year I decided to purchase my first ever house. I had initially started my search (and made my first offer) with a very large, well established estate agent. I found them to be highly unprofessional and unapproachable, so decided to use someone else. I therefore decided to try and find (and purchase) my first house using Enfields. My first point of contact was Sam. Sam was SO approachable, friendly and professional and immediately made me feel at ease. I decided from that moment on that I would only use Enfields- all because of Sam. Being a first time buyer, initially everything was overwhelming for me and I felt like I knew nothing. Sam was so patient and understanding and he answered any questions I had and never made me feel uncomfortable. Sam was forever contacting me to ensure everything was ok, and to see how he could help me. Nothing was ever too much trouble for Sam and he really went above and beyond his role. There were several issues delaying my purchase, but along with Shaun, Sam kept me informed at all times and put me at ease. Every time I went into the estate agent in person, Sam would always stop what he was doing to come over to speak to me (even if I wasn't going to see him personally) - I think this says a lot about him! I cannot thank Sam enough. He is kind, caring, approachable, knowledgable, thoughtful, respectful, proactive, genuine, professional and a credit to Enfields. I work in the customer service industry for a large well-known company and can appreciate how important exceptional customer service is. For this reason, I want to express my gratitude to Sam for all of his outstanding work. He is an asset to Enfields and because of Sam, I will now recommend Enfields to my friends and family and ensure I use them for any future sales or purchases.

Paul · 18 January 2017

★★★★★ 5/5

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Approchable, considerate and helpful at all times

Shaun took charge over the purchase of my first ever property and from the very first contact with him, he made me feel at ease and made the whole process as smooth as possible. Our purchase took a lot longer than planned due to various issues with solicitors and the vendors' forward purchase. I was very close to pulling out of my purchase due to the issues and the lack of communication from both solicitors and the associated parties involved, However, thanks to Shaun being so understanding and proactive, he ensured calls were made and emails sent on a regular basis, always keeping me informed. Right up until I personally picked up the keys from Shaun, he was approachable, considerate, helpful, professional and polite. It was a true pleasure to have him look after me and my purchase and I cannot thank him enough for all his help and dedication.

Paul · 18 January 2017

★★★★★ 5/5

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Great experience

As a first time buyer, I had little knowledge of the buying process but Sam and Shaun were both very helpful, polite and professional. They made the whole process run smoothly and a lot more stress free than it could have been. They never made me feel pushed or under pressure. They were very responsive on emails as well as phone calls, and I always felt confident in voicing an queries and felt I was always being given the correct information. Thank you for everything.

Anonymous · 13 January 2017

★★★★★ 5/5

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Very professional, helpful and friendly team

Luckily we found a flat for our daughter at Enfields. They were friendly, helpful and kept us informed at every stage of the purchase. A very professional and well organised team. It was refreshing to find Enfields as our experiences with other agents were not very good. Most were difficult to get hold of, would not answer the phone or emails, would not ring back, one didn't even get back to us when we requested a viewing (crazy to put off a cash buyer). . Enfields shone above all others and were a real pleasure to deal with.

Al · 20 November 2016

★★★★★ 5/5

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Excellent Service from Sam B at Enfields, Shirley

I have been dealing with Sam to buy a house for the past 1 month and his approach and character is second to none. Coming from a customer service background I understand the importance between having a balance between the buyer and the seller and I have to say he maintains that balance perfectly well. He comes across professional, trustworthy and more importantly a fair individual with values. Well Done Sam and keep up the good work. Top guy...Truly recommended. . Andy N

Andy · 24 August 2016

★★★★★ 5/5

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Very Supportive and Helpful

Shaun Jordan has been really helpful during what turned out to be a rather long purchase (to do with paperwork, not the Estate Agency) He kept us up to date and liaised between all parties so we knew what was going on. Even when it all felt rather endless he stayed calm and supportive and helped to jog the process along. He also stayed late to get some answers for us so we didn't have to worry over the weekend. All in all it has been great having him as our agent.

Jennifer · 10 August 2016

★★★★★ 5/5

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Great agency.

It was a really great experience to deal with a guys from Enfields at Shirley Rd. They are very helpful and professional with a great patience. If I will look for another house it is going to be with Enfields.. Thank you Shaun and Sam.

Miroslaw · 27 May 2016

★★★★★ 5/5

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Couldn't have asked for more

As a first time buyer, I was quite apprehensive about buying and obviously came across a few estate agents. Enfields were certainly the best I came across; very polite and professional, and upfront with any information they had such as lease and boiler servicing without being pushy. Phone calls and emails were always responded to quickly. I've mainly been dealing with Shaun and Sam, who have both been great!

Caroline · 10 December 2016

★★★★★ 5/5

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Excellent Service

Myself and my partner were looking for properties in the Southampton area for a while, when we finally found the property we liked in the Shirley area the people working at Enfields were faultless in terms of helping us out. Being first time buyers we didn't know what to expect but Sam and Shaun guided us to make it a smooth transaction and I would recommend them.

Kristy · 19 November 2016

★★★★★ 5/5

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Review of House buying

The whole house buying process from viewing to putting in my offer. The Estate Agent worked very hard to book viewing at the property that had a tenant in. I would recommend Enfields to family and friends as the service that I have received has been brilliant.

Joanna · 3 May 2016

★★★★★ 5/5

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Excellent service throughout

I was handled by Sam and Sean. Nothing but praise for both of them - genuinely cared about my case and always happy to answer any questions. Highly recommend

Martin · 27 August 2016

★★★★★ 5/5

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Nice and easy purchase

I used Enfields when purchasing my property, the sale was very swift and I couldn't be happier. Sam was professional throughout and his communication was very good.

Bill · 30 January 2017

★★★★★ 5/5

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Buyers experience

Great communication through out purchase, always kept me informed and up to date on all occurrences. Will be using them again, highly reccomended.

Timmy · 8 February 2017

★★★★★ 5/5

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cranbury place, southamton

if is not Shaun, this purchase would be never done. very professional man. many thanks

Jozef · 8 March 2017

★★★★★ 5/5

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Professional work

Excellence in communication, professional skills. Will come back again when plan to buy another property.

Wenqian · 19 November 2016

★★★★★ 5/5

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Feel welcomed,dedicate to clients,extremly friendly,responsible for they work

I found the team as a whole to be very good.Kept me informed weekly and answered all queries promptly.Would have no hesitation to use then again.

Dorina · 23 March 2017

★★★★★ 5/5

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Friendly Professional Service

Enfields were very helpful from start to finish explaining each stage of the process as we went. Very friendly but professional service. would recommend

Rob · 26 July 2016

★★★★★ 5/5

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Swift purchase

We purchased an investment property through Enfields and we're impressed with the communication compared to other agents that we had. The sale went through very quickly and I would recommend Enfields for their local knowledge and expertise of the Southampton area.

Susie · 31 January 2017

★★★★★ 5/5

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Good service

This is not the first time I used Enfields. I found it easy to communicate with the staff either by phone or email. They are very polite and efficient, and kept me updated throughout the whole process. Very helpful. Thank you

Emma · 23 November 2016

★★★★★ 5/5

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Great help!

Rating only, no written review.

Eirian · 4 November 2016

★★★★★ 5/5

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Helpful and informative, always returned my calls

Rating only, no written review.

Claire · 19 May 2016