Trusted Agent profile · Southampton, Hampshire
Verified
★★★★★
486 reviews across 4 platforms
347 Shirley Road, Southampton, Hampshire, SO15 3JD
Part of Enfields, see every office.
Enfields's office in Southampton, Hampshire, at 347 Shirley Road, is rated 4.6 out of 5 across 486 reviews on four platforms, including 196 Google reviews rated 4.6.
196
Reviews on Google
This office
33
Reviews on Facebook
This office
70
Reviews on View Agents
This office
187
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Starting with the valuation and continuing through to viewings, offer and eventual exchange Will, Sam and Shaun couldn't have been more helpful and supportive ...Read all 26 from sellers
The service from Enfields was excellent from start to finish. Shaun Jordan was our contact and he was instrumental in getting (being polite) ambivalent ...Read all 24 from buyers
Rebecca has been nothing short than outstanding in her service whilst having my property managed with her. I would highly recommend working with Rebecca and ...Read the review from landlords
Enfields are experts in our field and our knowledge of central Southampton property is unsurpassed. Our network of city centre branches includes offices set in the vibrant Oxford Street and bustling Shirley Road locations where we base our thriving sales, lettings, and property management departments. Our award-winning, professional estate agents really do have the edge when it comes to matching people to property. Enfields was founded with a vision to offer a better experience to customers with homes to buy, sell or let. We wanted to offer more than the traditional estate agency approach; we wanted to complete the property chain with a portfolio of property services performed by the industry's best and most motivated estate agents - and we wanted the enfields brand to become synonymous with success. Today, we're there. We've helped to shape the way people look at buying and selling property with a fresh, more exciting experience that our customers respect and our teams aspire to. Our teams of experienced property professionals are enjoying the rich rewards and benefits that come from a reputable brand that is renowned for its customer service and unrivalled local knowledge. Together, we've helped enfields become the estate agency of choice for the thousands of homeowners and buyers who continue to turn to us when it's time to move, let, invest, and build - and, together, we have achieved our vision.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleStaff are really friendly. Sam did our viewing yesterday he has been really good with communication... really hope to buy with you guys. Recommend 5*
Raya Oleary, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
5/5
FacebookSpecial thanks to Georgia at Enfields who made our renting process super easy and quick from start to finish! Professional and personalised service, thank you!!!
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Enfields Southampton
5/5
GoogleGeorgia and the Enfields team manage many of our properties for us. Georgia is very profesional, efficient and pro active in her approach. She problem solves, offers sensible suggestions and has excellent comunication skills. Georgia and the team always go above and beyond and I highy recommend them.PositiveResponsiveness, Professionalism
4/5
View AgentsProfessional service
Shaun was helpful in pushing our buyer when he needed a nudge and helped save lots of additional days with his quick thinking at one point.
Thank you for taking the time to review us Nicola, all the best for the future.
5/5
View AgentsRebecca Gleeson
Rebecca has been nothing short than outstanding in her service whilst having my property managed with her. I would highly recommend working with Rebecca and Enfields who continually provide professional, affordable and a trusting service. Rebecca is thorough and always answers any questions or requests incredibly quickly, which is especially reassuring when being an overseas landlord.
5/5
TrustpilotEnfields were excellent for me.
I've dealt with Enfields a couple of times over the past few of years, I purchased my property through them and Sam/Shaun were excellent when I purchased so I used them to sell my property and they found a buyer very quickly and everything went smoothly. I've already recommended them to my friends and family.
5/5
GoogleMichael has been amazing. Professional. Helpful.
Brilliant news, thanks so much for the feedback.
5/5
GoogleSam helped me sell my flat and was great, very professional and always easy to reach and answered all questions.
Louise W, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you so much again for your feedback! We hope you have a great day!
1/5
TrustpilotSaw a property with this letting agent
Saw a property with this letting agent, waited couple of days and as nobody was calling me after expressing my interest went to zoopla where found the property initially just to find that the rent has been increased from 750 to 775 which in per se is not an issue but I do find this a lack of professionalism as I nobody informed me about it or that if I offer more I would have a better chance.
1/5
TrustpilotBad experience using this company
Bought a house via this company to find that basically everything they told me were lies. They even tried to pass the property off as freehold when it wasn't. The person I spoke to about the property lied to my face on most of my questions. As a first time buyer I think it's disgusting to be treated like this just so they can get a sale.
Good Afternoon, Please note that you have left a review on the Enfields Lettings Southampton Trustpilot and i believe you were commenting on the Sales Branch. Please note that although Enfields is a franchise, Sales & Lettings are separate branches and owned by separate franchisees. Thank you.
5/5
GoogleEveryone at Enfields made it so easy for me to sell my house with them. Everyone was so helpful, friendly and very polite. It is the first time I have sold a house by myself so did not know what I had to do but every step was explained to me very clearly and helped me feel at ease. I would recommend Enfields to anyone wanting to sell their property.
Hello Wendy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
1/5
TrustpilotDisappointed with the customer service…
Disappointed with the customer service I recently received. I viewed a property one afternoon, and made it clear to the person showing me round that I was interested. I asked if the person showing me round knew if it would be snapped up quickly, and the reply was that I had at least 24 hours to talk to my partner and pay the holding deposit. I was told I would be emailed over the offer pack later that day. By the next morning, I had not received the offer pack, so called Enfields to check I had not missed anything. I was told that someone would call me back that day. I did not receive a call back, and then found out later that day the property had been let to someone else. I did not find out from Enfields, but from a property search site. When my partner went in to the store to enquire about if the property was still available, they were told I had been emailed but had not responded. I checked all my emails (including junk and spam) and NEVER received an email from Enfields. Enfields never called me back to advise me the property had been let, and never contacted me at all regarding the offer information. I am thoroughly disappointed as I made it very clear I loved the flat, and that I wanted it. Avoid at all costs.
5/5
FacebookEnfields were really helpful in finding me a property. I would recommend to a friend. Thanks to Jess, Georgia and the team!
Dan Penn Newman, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleA very professional and diligent service offered throughout. From the initial valuation process through to completion I was impressed with the way Enfields went about their business. They kept me suitably informed of progress, were sensitive to our needs and timescales and, when necessary, applied the relevant pressures to the solicitors and other parties involved to ensure the target completion date was met. I would certainly recommend Enfields to any future seller.
Thanks so much for your recommendation Matt, it appreciated. All the best.
5/5
GoogleEnfields were great in the purchase of my property. Sam and Shaun were my main point of contact and they excelled.
Qiao Chen, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you again for the great review!
5/5
View AgentsExcellent.
Me and my boyfriend brought our first property through Enfields and they were excellent to deal with. I was dealing with Sam from the majority of it and he would always respond to me straight away and was efficient. Then Shaun took over and he ensured the solicitors were kept on their toes.
5/5
GoogleExcellent service with Enfields from office staff to Contractors that carry out the work. (Especially Chris)
5/5
TrustpilotHelpful staff
We had a great experience moving due to Suman Sarkar. He helped us get the process done quickly even though there were delays with some documentation. First time using Enfields, will recommend.
5/5
GoogleI purchased a house through them in Shirley. It was a complicated transaction due to an extended chain of transactions. Louise the Sales Manager from Enfields who managed the process through to completion was great, always helpful and responsive and ensured the deal got over the line.
Hi Peter, Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a positive experience with Louise during your house purchase. It's always our aim to make even the most complex transactions as smooth as possible, and we're glad Louise was able to assist you effectively. Your kind words are greatly appreciated and will serve as a great motivation for our team. Should you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotExcellent service with our rental …
Excellent service with our rental property. Faultless ! thank you to Jack and team at Oxford Street - can't recommend highly enough.
Mr & Mrs Trodd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Enfields Southampton. Thank you so much again for your feedback! We hope you have a great day!
5/5
TrustpilotExcellent service with our rental …
Excellent service with our rental property. Faultless ! thank you to Jack and team at Oxford Street - can't recommend highly enough.
Mr & Mrs Trodd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Enfields Southampton. Thank you so much again for your feedback! We hope you have a great day!
5/5
TrustpilotEnfields estate agent is managing our…
Enfields estate agent is managing our property neatly from last 4 years. They are very professional and helpful. Recently I’m in touch with the letting negotiator Annah, I found her very supportive and approachable.
5/5
GoogleThe team at Enfields, and Jordan in particular as our sales negotiator, were attentive and communicative throughout the process of purchasing our house. They ensured the process was as smooth as possible (not an easy feat under the circumstances!) and any delays were not their responsibility.
Hi Alex, Thank you for your positive feedback. We're delighted to hear that you had a good experience with Jordan and our team at Enfields. Our goal is always to ensure a smooth process for our clients, and we're glad we were able to achieve that for you, despite the circumstances. Your kind words are greatly appreciated and will serve as a great motivation for us. Should you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotEnfields Shirley Southampton. Absolutely brilliant
The service from Enfields in Shirley Southampton in selling my mothers property was absolutely fantastic. A completely professional approach in all aspects.From the moment Will asssessed the property to completing the sale the sevice was top rate,Sam was absolutely exceptional and a credit to the company.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
26 reviews from sellers, rated 4.9 out of 5 on average. For example, Bryony wrote: "Starting with the valuation and continuing through to viewings, offer and eventual exchange Will, Sam and Shaun couldn't have been more helpful and supportive ..."
24 reviews from buyers, rated 5.0 out of 5 on average. For example, Sean wrote: "The service from Enfields was excellent from start to finish. Shaun Jordan was our contact and he was instrumental in getting (being polite) ambivalent ..."
