Trusted Agent profile · Roath · Cardiff
Verified
★★★★★
638 reviews across 3 platforms
92 Albany Road, Roath, Cardiff, CF24 3RS
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Roath, Cardiff, at 92 Albany Road, is rated 4.6 out of 5 across 638 reviews on three platforms, including 471 Google reviews rated 4.5.
Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Every review we hold for the Roath office, from every platform, shown as written. First names only.
5/5
GoogleMercedes was great and very helpful at showing me round the property! Would highly recommend!
Dear Dominic Marsh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a great experience working with Moginie James to find a new home in Roath. In particular, Dylan Burberry was very responsive and answered all our questions. We're based overseas, which poses particular challenges in finding a rental, and Dylan was really helpful throughout the process.
Dear Owain Lawson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleStefan has been very professional from the get go and has helped me secure a one bed flat (to rent) in a very busy housing market. After living in Cardiff for 8 years and only having experience with Student Lettings services, I am very grateful for the professionalism and efficiency that Moginie James has provided me.PositiveResponsiveness, Quality, Professionalism
Hi Charlotte, Thank you for your review, much appreciated. I'm so happy to see that Stefan managed to secure you a new property and provide a great service alongside this. As you mentioned, the marketplace in Cardiff is extremely busy at the moment so securing a new home is not easy with so much competition. We hope you enjoy your new home and please contact us if you need anything at all. We will be more than happy to help. Thank you again for using Moginie James. Kalan Ledger - Lettings Manager.
5/5
GoogleMercedes was very knowledgeable and helped us so much along the way. The process was explained really well and done super speedy! She has helped my partner and I secure our first home to rent :)
Dear John Bermudez Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleAndrew has been extremely helpful, friendly and responsive with any questions we had
Dear Curtis Ball Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have interacted with a lot of Estate/Letting Agents in Cardiff and Moginie James have been brilliant. They have been really good at responding quickly to enquiries, really helpful with lots of information and regularly check in to keep me up to date. All the properties are very well managed and they have excellent information and advice about the Residency Scheme and Tenant Liability Insurance. They have a brilliant website which clearly guides you through applications and is a brilliant resource. I was shown around by Andrew in the Roath office who was very friendly, helpful and knowledgeable and really made an effort to give me as much information about the property as possible. He also checked other details and got back to me to answer my more complicated questions. I would highly recommend them.
Dear Auriol H Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks to Mercedes for a great viewing yesterday, was well informed and cleared all our queries regarding the property. She took genuine care for all our needs and helped us to move forward with the further process in letting hassle free.
Dear Soheb Najad N Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you to the Roath lettings team and to Dylan especially for helping us to rent out our house. Dylan went the extra mile more than once to help smooth the path for us. We are really grateful for all your help and advice.
Dear Jael Hill Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFirst time renting with Moginie James. They helped a lot and made the process quick and simple. The people we've spoken to have been really helpful, especially Dylan Burberry. He has been friendly and polite, and has helped us so much with this process.
Dear Mary Miskovic Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI sold a house through Moginie James this month and what struck me most was their genuine customer care. Graham in particular was consistently helpful and friendly from start to finish but every member of staff I dealt with was equally friendly. I was dealing with a personal issue during the sale and the staff were so considerate and understanding. I'd have absolutely no hesitation in recommending them.
Hi Chris, Thank you for your absolutely lovely review! We are extremely fortunate to have some of the most caring and considerate people around working within Moginie James. Kind words of recognition like yours are always so gratefully received and I will ensure these are seen by the whole team in Roath. Thank you for taking the time to review us. All the best, the Moginie James team.
5/5
GoogleGreat service! I called for a viewing which was arranged the next day, put in an offer on a flat on the same day (Friday), and the flat was secured on the Tuesday! Dylan Burberry was fantastic and super quick to communicate! 👍👍👍 …
Dear Jake Rowles Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe recently took on a rental property with the help from Dylan from Moginie James. I cannot express enough how impressed I was with their services. From start to finish Dylan made the entire process as smooth and stress-free as possible.
Dear Emily Butterworth Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally helpful and considerate of the buyer’s and the seller’s needs. Very knowledgable and realistic about expectations. We felt very confident about the way the house sale was handled
5/5
GoogleThis letting agency has been amazing to say the least. From the level of professionalism to the astounding customer service. I had just had a horrible experience with another letting agency so I was feeling a bit on edge to deal with another one. However, Andy (Absolute superstar) , was terrific from the get go! He offered a virtual viewing given I live very far away which was so considerate. He then talked me through absolutely everything, making sure to call and email me to double check/confirm things to ensure that I wouldn't have any trouble. Andy also explained in detail my options for insurance given I'll be moving into a newly refurbished place, and I wouldn't have thought of that on my own. All in all, smooth sailing experience and a wonderful team at Moginie James!
Dear Rutendo Duri Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful and reliable company. Always friendly staff, especially Dylan Burberry from the first time we met, he was very helpful, he found a perfect house for us in 2 days. Excellent job, thanks a lot, happy to stay with this company 😉 …
Dear Hajnalka Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt was a difficult task selling the property in Lion Court as there just isn’t the market for 1 bedroom flats. However, once we decided to get onboard with Moginie James things changed for the better. We got more viewings and Cat at MG was extremely professional, helpful and informative through the whole process until an offer was received and accepted. Many thanks to the team.
Thank you for your lovely review Mr Ashley, where there's a will, there's a way! Cat will be delighted to know you thought so highly of her. All the best, The Moginie James Team.
5/5
GoogleIt was a pleasure to deal with the Team at Moginie James. The girls are an absolute dream, professional, honest, kind and always available for further questions. It was very easy to schedule and move viewings.
5/5
GoogleThe staff Bradley Bevan who was with me at the time of viewing was very good. I gave 5vstar rating. He explained everything about the property and the process and its very helpful.
Dear Akhil Unnikrishnan We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleFantastic client service by the Mercedes Kouzoukis.Outstanding client support with smiling face.Thanks Mercedes for giving us time for viewing the property.Thanks to Moginie James Roath for their Customer support as always.
Dear Arman Uddin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIncredibly quick to help me with moving in to my new place, application form is easy to do and doesn't take long at all. A very smooth process, thank you Andrew!
Dear Beth Ardern Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful and supportive. One of the agents Dylan Burberry was excellent in communicating the landlord's preferences to us and vice versa. Dylan made the process of applying simple and comfortable by explaining things very clearly and kindly. Would definitely recommend.
Dear Morgan Owen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSmooth viewing and knowledgeable agent. Thank you Mercedes!
Dear Precious Odeleye Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBrandon was really good with everything
1/5
FacebookI would NEVER recommend anyone to rent or buy off this company. I have been renting since November 2019, every single day is a absolute nightmare. There is so much wrong with my flat and they do nothing to help. My tenancy is only for a year thankgod but I can honestly say it’s been the worst year of my life 👍🏽
Absolutely useless company!!!!!!!.. They will read this and still ignore you!!.. How they can charge what they do.. For the state on the property and never carry out maintenance I don't know.. I'm currently on hold to environmental health for the 2nd time.. Through these.. Anyone reading this... Stay clear for your own sanity 👊
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Moginie James Estate Agents Roath won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ...Read all 28 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 39 from buyers
Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ...Read all 17 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 28 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
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28 reviews from sellers, rated 5.0 out of 5 on average. For example, Michelle wrote: "The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ..."
39 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
17 reviews from landlords, rated 5.0 out of 5 on average. For example, Roberto wrote: "Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ..."
28 reviews from tenants, rated 4.9 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Yes. Moginie James Estate Agents won Gold for Best Estate Agent Guide 2023 Gold Award, Roath branch at EA Masters 2022.
