Trusted Agent profile · Roath · Cardiff
Verified
★★★★★
638 reviews across 3 platforms
92 Albany Road, Roath, Cardiff, CF24 3RS
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Roath, Cardiff, at 92 Albany Road, is rated 4.6 out of 5 across 638 reviews on three platforms, including 471 Google reviews rated 4.5.
Every review we hold for the Roath office, from every platform, shown as written. First names only.
5/5
The Trusted AgentOutstanding Service All Round!
This is now the second time I have used Moginie James to sell my property. Their expertise are second to none and quality of customer service we have experienced whilst selling our property has been excellent, friendly yet professional in every way. I wouldn't use anyone else!!!!!!! 5* service.
5/5
GoogleI dealt with Moginie James when I starting renting in Roath. The team here were really helpful, quick to reply and were straight forward to deal with! As a first time renter, I couldn't have asked for more and will definitely use them again. Thanks!
4/5
The Trusted AgentFriendly and professional
Throughout the period I was viewing properties Moginie James were always thoroughly professional, knowledgeable and very helpful. They were also the most friendly agents I came across - adding a personal touch to their diligence, making us feel they genuinely cared about the success of our house hunt.
5/5
GoogleWe have had a fantastic service from Moginie James. We are new to Cardiff and Jo has been really helpful with advice and suggestions. She has given us a lot of her time and helped us to find just what we were looking for.
5/5
GoogleI dealt with Moginie James when I starting renting in Roath. The team here were really helpful, quick to reply and were straight forward to deal with! As a first time renter, I couldn't have asked for more and will definitely use them again. Thanks!
5/5
GoogleSwift response 👌 …
5/5
The Trusted AgentExcellent service and very helpful staff
Everyone in the sales office worked really hard to get us a sale and kept us updated every step of the way. The separate office for sales progression once an offer is accepted is fantastic for keeping things moving and keeping all parties updated. Highly recommend.
5/5
GoogleSuper services, and everyone there has been very helpful .
Thank you Sam! That's so lovely. Our team sincerely appreciate your kind words. From, your friends at Moginie James.
5/5
The Trusted AgentGreat service
Excellent service from the sales team.. They organised an open day within a few days of the property going on the market, resulting in a range of favourable offers.. They have been helpful and supportive and have kept me fully informed of progress throughout.
5/5
GoogleExtremely professional, responsive, and helpful staff here in all respects. From arranging viewings to follow-up, placing offers, and seeing through the sale process to completion they are fantastic. A refreshing change of pace from most estate agents, to say the least.
5/5
The Trusted AgentGreat service from a great team!
Having viewed properties with several agencies within Cardiff, I can honestly say that Morginie James have been one of the most professional and helpful. Always a pleasure to deal with and very helpful advice, especially for a first time buyer such as myself.
5/5
GoogleI saw the mortgage advisor at Roath office who was extremely helpful and the young lady I spoke to in the sales team was charming, very helpful and informative. I would definitely recommend Moginie James Estate Agents at Roath office
5/5
The Trusted AgentExcellent, professional and friendly service. Cat and colleagues never failed to give first class su
Working with the team at Moginnie James has been a pleasure throughout. They have been reliable, efficient and straightforward with a great sense of humour thrown in! We are very glad we chose them with our house sale and would readily recommend them.
5/5
The Trusted AgentExcellent friendly service
Excellent and friendly service. Financial advisor spent an extended period of time reviewing our details following an unsuccessful application with another provider. The application proceeded smoothly following advice on managing our application details an we were provided with regular updates. Very happy customerr
5/5
The Trusted AgentOutstanding service!
From valuation, through viewings to final completion they were brilliant! As I was selling whilst living 250 miles away I was entirely dependant on Moginie James to sort everything. Achieved a sale price over 20% more than two other agents valued it at.
2/5
GoogleThis place in cathays terrace now closed.
Hi Marko, That's correct - we merged our fantastic Cathays Lettings branch and our Roath Sales branch a couple of years ago to create a superbranch in Roath, which is why you won't have found a review page for Cathays, nor any mention of our old Cathays location on our website or google since these two branches were merged. We continue to offer the same Sales and Lettings service, expertise and coverage all from our Roath location (in addition to our Cyncoed and Pontcanna Branches). Regards, The Moginie James Team.
2/5
GoogleThis place in cathays terrace now closed.
Hi Marko, That's correct - we merged our fantastic Cathays Lettings branch and our Roath Sales branch a couple of years ago to create a superbranch in Roath, which is why you won't have found a review page for Cathays, nor any mention of our old Cathays location on our website or google since these two branches were merged. We continue to offer the same Sales and Lettings service, expertise and coverage all from our Roath location (in addition to our Cyncoed and Pontcanna Branches). Regards, The Moginie James Team.
5/5
GoogleRating only, no written review.
Dear Kerolos Mohsen! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleVary professionally dealt with throughout
Thank you for your lovely review Ashley, we take such pride in our professionalism and really appreciate you taking the time to provide your feedback. The Moginie James Team.
5/5
The Trusted AgentA conscientious agent, dependable with realistic and honest feedback.
Communication at all stages from valuation to sales completion have been regular and honest. Always a cheery smile from staff backed up by a great knowledge base from these industry specialist. Would I use them again - you bet ya.
5/5
GoogleMoginie James stepped in to take over management of my property from the appalling agent I was using before. I can't thank them enough for their efficiency and help in getting everything back on track !
5/5
The Trusted AgentConsistently went the extra mile
Friendliness in person, helpfulness over the phone, preparedness to respond to queries and a sense that as the customer we were always at the centre of your focus made buying through MJ a very positive experience. Thank you!
4/5
The Trusted AgentThanks!
Thanks to all at MJ for their assistance in our purchase and to the lettings department for being onto it as soon as they could to start viewings to let as well. A smooth process all round!
5/5
GoogleThe team at MJ Roath helped us to agree a sale on our house in a single week! Everyone was very helpful and friendly and made the process feel positive at all times.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Moginie James Estate Agents Roath won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ...Read all 28 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 39 from buyers
Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ...Read all 17 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 28 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
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28 reviews from sellers, rated 5.0 out of 5 on average. For example, Michelle wrote: "The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ..."
39 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
17 reviews from landlords, rated 5.0 out of 5 on average. For example, Roberto wrote: "Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ..."
28 reviews from tenants, rated 4.9 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Yes. Moginie James Estate Agents won Gold for Best Estate Agent Guide 2023 Gold Award, Roath branch at EA Masters 2022.
