Trusted Agent profile · Pinner, Middlesex

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ElliotLee Pinner reviews

4.3

★★★★★ Great

446 reviews across 2 platforms

319 Rayners Lane, Pinner, Middlesex, HA5 5EH

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ElliotLee's office in Pinner, Middlesex, at 319 Rayners Lane, is rated 4.3 out of 5 across 446 reviews on two platforms, including 272 Google reviews rated 4.1.

4.1 / 5

272

Reviews on Google

This office

4.6 / 5

174

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About ElliotLee Pinner

Established in 2004 by two friends, Elliot Lamerton & Lee Pottle, the business has grown to become one of the most trusted local brands for all your property needs. If you find yourself in the boroughs of Harrow, Hillingdon, Brent or Ealing you will probably see one of our branded cars on the road or catch a glimpse of one of our many boards helping to market our clients properties. Unlike the big national chains we are proud to be local and given that every member of the team lives local and is part of the community we are dedicated to be the number one choice in every area we serve. Being a member of the NAEA, ARLA, NALS & TPO our clients benefit from the highest levels of customer service possible and the team continually strive to improve the standard of Estate Agency with an innovative, dedicated and transparent approach. Our core values are the foundation of our company and using our latest next levEL training centre each member of the team is on a journey of continued self improvement. We believe that training our staff through our next levEL training centre gives them the cutting edge and a focus on providing a high quality and consistent customer experience every day . Many of our clients are referred to us from previous customers and our continued objective is to work with clients throughout their lives, not just for a one off transaction. ElliotLee is far more than just an Estate Agency. With a complete range of services, not only sales & lettings but financial and mortgage advise, a panel of solicitors and legal partners as well as a trusted list of contractors you can be confident that whatever you need, we have got you covered. When the company started the partners had an abundance of enthusiasm, a vision for the future and were determined to change the face of estate agency. In the early days our portfolio was a handful of properties from friends and family and now the business has grown each year and is currently responsible for securing and completing on over 450 properties locally each year. Our unique approach is what truly sets us apart and unlike other agencies we invest a huge amount of time, effort and money to proactively drive interest in your properties. Our landlords enjoy huge benefits from working with us as they consistently keep up to date with current trends and legislation to help safeguard their investments. Our Landlords benefit from rental guarantees, insurances and legal cover, dedicated lettings, management and accounts departments meaning there is always a relevant staff member to assist. 2015 saw the launch of our Land & New Homes department which has gone from strength to strength with sites being acquired and sold all over the country. Successful developments have happened in Harrow, South Harrow, Harrow on the Hill, Rayners Lane, Greenford, Glasgow & Bicester to name a few. When not marketing our clients properties and helping people find new homes we work hard to play a very active part in our local communities. You can often find us sponsoring local events, supporting great causes and playing a very active part in the localities that we serve. This continues through our online activities and you can easily get to know us better from our facebook, twitter or instagram page. With plans for continued growth you can be confident that ElliotLee are here to stay and remain focused on being your number 1 choice.

Reviews

Every review we hold for the Pinner office, from every platform, shown as written. First names only.

5/5

Google

We at SPEC carry out the property marketing for Elliot Lee and as an ex Estate Agent, I can honestly say, these guys are the real deal. Estate Agents these days are like a cashier to me, scanning houses and putting them into the bag. Elliot Lee seems like the opposite, they care about each and every client and it shows with their wonderful feedback. I look forward to continuing our working relationship and hope all the best for Elliot Lee.

Z_Previous · 29 July 2020

Agent replied · 29 July 2023

Thanks Michael, we look forward to working with you on going

1/5

Google

A frustrating and time-wasting experience While sounding very pleasant on the telephone , if you are a potential renter I would avoid dealing with anyone from this company. They seem keen to sign you up (so you're on their books and this looks good to potential landlords, presumably) but, if you want to know about a property they're not going to be much help. They don't seem to know the properties on their books and so can't answer your questions.

Faisal · 17 July 2020

Agent replied

Hello Mr Gafoor, you rented a property through us and failed to pay the last two months rent. I understand you had reported a water pressure issue with the shower and the landlord was trying to resolve for you. I am not sure what your review is referring to with regards to we don't know the properties on our books when you rented through us. I wish you good luck with your future tenancies.

5/5

Google

Michael · 17 June 2020

Agent replied

Thanks Michael, we look forward to working with you on going

1/5

Google

Terrible experience. Looked like nice agency from the beggining, but after contract was signed and money paid everything changed. Property management useless, breaking their own rules and deadlines, ignoring health and safety warnings and have no power over landlord in any situation. Had electric shower broken for 2 weeks, while landlord was sending different contractors looking for cheapest option, meantime property manager advised to use a BUCKET to heat the water, ridicilous thing to hear when you paying £1500 rent. Finally new shower was installed, but engineer issued written warning report that electrical inspection required due to wrong safety devices installed in the consumer unit, which was completely ignored by landlord and agency. Other minor issues took ages to sort out, with plenty emails and phone calls. Check out process and returning of deposit took two months.

Edgars · 19 March 2020

Agent replied

Hello Edgards, thank you for taking the time to leave your review and all feedback is taken on board. We are always looking a ways to improve our services and you comments are noted. We wish you good luck with your next move.

1/5

Google

One of the peopres agencies that I have had, I have 5 days without hot water, the agency asks me to become a member of a gymnasium to give me my shower, they have no respect. Whasing machine not working. Very few professionals change the contract conditions once signed, they do not have 24h assistance, they lie in their advertisements they sell a studio in harrow and this one is in watford. During the hiring they always contacted me at 6 in the afternoon and put pressure on me to do things, at 11am they don't answer the phone. The agent showed me rooms for which I had not applied and tried not to rent the room for which I applied. Pity agency, pity antencio, pity service.

Francisco · 18 February 2020

Agent replied

Dear Francisco Roig Morcillo, We want to extend our sincerest apologies concerning all the issues that you have mentioned. We pride ourselves in maintaining the highest quality standards for our customers. With this in mind, we hope you will give us an opportunity to discuss this further with you. You can reach out to us on 020 8429 6125 or you can email us at lettings@elliotlee.co.uk. We look forward to hearing from you in due course.

4/5

View Agents

Tenant

Good

Chloe Williams was my agent and she was very easy to deal with. She was very attentive and always answered the questions in timely manner. It was a pleasure to do business with her. Thank you,

Kyaw · 3 July 2017

Agent replied · 11 July 2017

Thank you Kyaw. Us at Elliotlee appreciate the review you have given us. Thank so much for Renting with us. All the very best in your new home!

5/5

View Agents

Tenant

Excellent estate agent! Very helpful

A big thank you to Chloe Williams for her help, listening and patience. Every time I had a question, she answered it and always with a smile. I will recommend this estate agents to my friends.

Elsida · 6 April 2017

Agent replied · 11 April 2017

Thanking you Elsida for leaving this review. Please contact us anytime you need. All the very best in your new home!!

1/5

Google

No one answered on the phone and it continues ringing until it reaches voicemail where I can’t leave a message because the voicemail is full and they don’t reply on Whatsapp. Is there any way to contact you directly?

KINJAL · 27 July 2024

Agent replied · 23 October 2024

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with our voicemail system. This issue has now been fully resolved, and we’ve implemented a process where all missed calls are returned by the end of the day, which is tracked closely in our office. We strive to ensure all enquiries are handled promptly, and we’re sorry we fell short this time.

1/5

Google

We had a viewing appointment and more then 20 minutes we waited for Agancy no one answered and no one didn't show up , If you're time is important don't waste it with this Agancy they are so irresponsible.

Amirhossein · 27 July 2024

Agent replied · 23 October 2024

Thank you for your feedback. While I haven’t looked into this specific situation, things do occasionally go wrong. However, on the whole, we conduct hundreds of successful viewings each week, and this isn’t reflective of the service we aim to provide.

5/5

Google

The team were really professional and helped me finally get onto the ladder. James was in touch regularly to give updates. I will definitely consider ElliotLee's services for future property transactions

Farisai · 14 January 2020

Agent replied

Thank you for a lovely review highlighting why you chose ElliotLee! If you need further assistance please do not hesitate to contact us. All the best, ElliotLee.

4.7/5

View Agents

Seller

Highly recommend

Elliot Lee were fantastic. Very professional and always kept me fully appraised - which is what I needed. James started the process, Ineche deserves much credit for looking after me and Lorraine managed both sets of solicitors at a very busy time and definitely got the transaction over the line. I would highly recommend the whole team.

Kerry · 29 June 2021

5/5

View Agents

Sells review

Efficient, knowledgable, helpful, felt I was well informed at every stage of the sale. Used their recommended Solicitor who was great and got sale through within 6 weeks. Would highly recommend them.

Helen · 23 January 2019

Agent replied · 4 February 2019

Thank you for a lovely review highlighting why you chose ElliotLee! If you need further assistance please do not hesitate to contact us. All the best, ElliotLee.

5/5

Google

Very polite and helpful staff, dealing with James was a great help to us finding the property with the features we want.PositiveResponsiveness, Quality, Professionalism

William · 20 June 2021

Agent replied · 19 June 2024

Thank you for taking the time to leave a positive rating, William. We’re glad you enjoyed your experience with using our services and found our staff helpful.

5/5

View Agents

Tenant

Excellent service

We had a really good experience with ElliotLee. Everything was amazingly fast and clear. Especially we would like to recomend Property consultant Chloe Williams, who was very helpful and attentive throughout all procedure.

Svajunas · 28 April 2017

Agent replied · 2 May 2017

Thank you Svajunas for this lovely review. Elliotlee are pleased that you have had a good experience with us and that Chloe has made a great impression on you. Please let us know if you require any further assistance.

5/5

Google

I would highly recommend Team Elliot Lee "James and Henry" for their persistence and professionalism with my sale. They communicated well with everyone/upper-chain and were a pleasure to work with throughout."

Atif · 14 January 2019

Agent replied

Thank you for leaving such a lovely review Atif! Be sure to recommend us to any of your friends & family looking to move... All the best.

4/5

View Agents

Excellent Service

Very good estate agent, very honest and professional. Colin was very helpful in listing the property and getting it rented quickly, Bekah was very helful in organsing the move in and other formalities.

Anonymous · 28 March 2017

Agent replied · 28 March 2017

Elliotlee were glad to assist you. Thank you for leaving this review. Please contact us if you ever need more assistance.

5/5

View Agents

Tenant

A very polite friendly professional service

I have just registered with this lovely Estate Agent and I found the gentleman that has been helping me to find a flat to rent is ' so very helpful..' I felt important and that what ever im looking for that 'I matter ' and I am so very pleased with this agent. I insisted on speaking to the manager to thank them for what I feel to be a very special caring and confident service. I really do feel that this agent have the ability to actually make the effort to find a home and do ,listen to what I need. They are extremely polite and very helpful indeed. thankyou for what I think is a great service.

LISA · 15 April 2018

Agent replied · 3 July 2018

Thank you for taking the time to leave a review of the service, it’s so lovely to hear! We hope you enjoy your new home.. All the best, ElliotLee.

5/5

View Agents

Property Sale

Ibrahim · 14 November 2018

Agent replied · 15 November 2018

Thank you for a lovely review highlighting why you chose ElliotLee! If you need further assistance please do not hesitate to contact us. All the best, ElliotLee.

4/5

View Agents

Buyer

Great

Bought our 1st Property through Elliot lee and over all the experience was good.. Special thanks to Brad and James for their help during the negotiation on price and completing the purchase..

Saurav · 8 February 2018

Agent replied · 20 February 2018

Thank you Saurav for taking the time to leave a review on the service you received. All the very best in your new home.

1/5

View Agents

Buyer

Poor service, unnecessary Fees of £1000 form buyer

I had an extremely bad experience dealing with this Estate Agent Service. Firstly they charge you a hefty £1000 in the of Move Managment Service(MMS) but there is no service really. I think its just a way to make money from the buyers. They said there will be a dedicated person to deal with my purchase as a part of the MMS but whenever I needed them to arrange subsequent visits, it was very hard to get one. The Agents didn't help me sort out the issue during the completion of sale when the Seller left a lot of rubbish in the loft. I have bought a property form another local agent earlier and I had a much better experience dealing with them. And they didn't charge any fee. I would never deal with this estate agent again unless I am madly in love with the property they are selling.

AJ · 5 December 2017

Agent replied · 6 December 2017

Dear Mr Gupta Thank you for taking the time to review your experience, we will take on board your comments and look at ways to improve our service based on your feedback. I would like to take this opportunity however, to clarify some of your points. The Move Management service is offered to all buyers and is an optional service. We typically get excellent feedback from our buyers with regarding the service they receive. May I remind you that there were several offers available to the Vendor at the point of your offer, it was their preference to proceed with a Move Management Client. At the time you were happy to take move management level 1. Your case was handled by the Senior team, several visits took place with you and your builder to the property throughout the process and your requests were accommodated as much as possible. Every effort was made with the previous Owner to remove items in the loft, other than remove them ourselves I cannot see what more we could have done in this situation. You are invited to visit the office to discuss your experience in detail with a member of the Management Team as we take this type of review very seriously. Kind regards James Burgess Director of Sales

5/5

View Agents

Seller

ABSOLUTELY BRILLIANT EXPERIENCE.NO COMPLAINTS WHATSOEVER!!

I HAVE DEALT WITH THE NICEST BUNCH OF ESTATE AGENTS DURING THIS WHOLE PROCESS.THEY’VE FELT LIKE PART OF THE FAMILY. I WAS KEPT WELL INFORMED ON A REGULAR BASIS AND EVERY MEMBER OF STAFF I CAME INTO CONTACT WITH WAS EXTREMELY HELPFUL,PATIENT,UNDERSTANDING AND VERY ASSURING. I WOULD HIGHLY RECOMMEND THEM ANY DAY TO ANYONE THINKING OF SELLING,BUYING OR LETTING A PROPERTY. I REALLY CAN’T BEGIN TO THANK THEM ALL ENOUGH FOR EVERYTHING THEY’VE DONE FOR ME.BRAD,JAMES & THE REST OF THE GANG AT ELLIOTLEE IN RAYNERS LANE.....THANK YOU!!! JESSICA SLATER

Jessica · 13 November 2017

Agent replied · 21 November 2017

Thank you Jessica for leaving a review. Us at Elliotlee will be more than happy to assist you if you ever need anything in the future.

3/5

Google

Very frustrating that their only means of contact is via whatsapp. When all you want to know is whether a property is still available or not. I don't want to give you all my details (including registering my number) for a quick question.

K · 7 March 2024

Agent replied · 23 October 2024

Thank you for your feedback. While WhatsApp is an important tool for us, it’s not our only form of communication. We also use phone, email, and messenger to cater to different needs. With the volume of enquiries we receive, WhatsApp helps us streamline our responses. Once registered, applicants have direct access to a team member who can assist them quickly. We strive to provide efficient and professional service.

5/5

View Agents

Buyer

Forever home

Many thanks to Brad specially for helping us through our property purchase! You have gone above and beyond through this so thanks a million. We would highly recommend you all in future!!!

Zahwa · 8 May 2017

Agent replied · 9 May 2017

Thank you Zahwa for leaving this review.. Elliotlee are glad that Brad made a great impression on you. Thanks again and we look forward to hearing from you in the near future.

5/5

View Agents

Buyer

Excellent service all through!

Given that I am a first time buyer, there is a lot of stuff to digest while buying a property. From the time we located the property in right move and contacted ElliotLee, they made a overall buying process painless. Initially, I was a little apprehensive about taking their move management package but the agent explained the benefits, the reduced risk of being gazumped & how the vendors prefer buyers with move management pack. This made me more comfortable in paying for that package over and above the property price. Price negotiation is always difficult but ElliotLee helped to broker the conversation in a effective manner. They helped to arrange additional viewing in a very short notice with the vendor which helped me to come up with the decision quickly. They recommended a good solicitor and I am very pleased with the service I have received through their recommendation. Their communication channel is very solid and there is always someone available to pick up any questions/issues. In my case, my original agent left the firm but the replacement agent was fully up to speed with all the details and he never asked me any questions which were asked by the previous agent. This shows that they have solid hand over process in place which is helpful. Otherwise, it would have been a frustrating experience to explain the history to every new agent. Kudos to both Stuart (original agent) and Brad (current agent) for making my property buying experience simple. As a first time buyer in UK, I thoroughly recommend ElliotLee .

Venkatesh · 21 April 2017

Agent replied · 2 May 2017

Thank you Venkatesh for leaving this amazing review. Us at Elliotlee always do our best to help buyers.. If you ever need assistance in the future. Please don't hesitate contact us.

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Questions about ElliotLee Pinner

How many reviews does ElliotLee Pinner have?

ElliotLee's Pinner office has 446 reviews across two platforms: 272 on Google, 174 on View Agents.

What is ElliotLee Pinner's rating?

ElliotLee Pinner is rated 4.3 out of 5 across all 446 reviews, and 4.1 out of 5 on Google from 272 reviews.

What do sellers say about ElliotLee Pinner?

51 reviews from sellers, rated 4.8 out of 5 on average. For example, Lynnette wrote: "I could not have chosen a better Estate Agents than ElliotLee to look after the advertising and selling of my fathers house in Pinner. From the first time James ..."

What do buyers say about ElliotLee Pinner?

39 reviews from buyers, rated 4.5 out of 5 on average. For example, ANIL wrote: "James has been very Professional and Patient in this process of selling this house as there was a chain and the seller had problems in finishing his side of ..."

What do landlords say about ElliotLee Pinner?

20 reviews from landlords, rated 4.8 out of 5 on average. For example, Anita wrote: "It has been a pleasure working with your team, both Mathew Hodgson and Bekah O'Sullivan have made renting our property seamless. Mathew was professional and ..."

What do tenants say about ElliotLee Pinner?

40 reviews from tenants, rated 4.4 out of 5 on average. For example, Daniel wrote: "We recently rented a property through Elliot Lee and were really happy with how the whole process went. We moved in within three weeks of seeing the property ..."

Where is ElliotLee's Pinner office?

ElliotLee Pinner, 319 Rayners Lane, Pinner, Middlesex, HA5 5EH.

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ElliotLee Pinner reviews

Reviews by type

Sellers51 reviews

Buyers39 reviews

Landlords20 reviews

Tenants40 reviews

About ElliotLee Pinner

Reviews

Questions about ElliotLee Pinner