ElliotLee Pinner reviews

★★★★★ 4/5

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Great service

We were pleased with our main sales contact person, James, who did a good job relaying information to us on a timely basis and give us updates on progress. The back office team could have been a bit more pro-active in our communications as we have had to chase many times for progress updates.

John · 15 January 2017

★★★★★ 5/5

Google

Great people. Very Helpful at all times . Answering all questions promptly. James has been very helpful and he always answered all questions promptly

Sharu · 23 September 2023

★★★★★ 5/5

Google

James , "The Happening Hero", Who Makes Things Happenng !! We Have almost lost the Property as vendor's Circumstances Change ."James " The Magic Guy who makes impossible things to Possible . Thank you So Much James & Team With lots of Love Dipen & Adi & Alka

Dipen · 29 July 2020

★★★★★ 5/5

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Great professional, yet personal, service.

James was there from day 1, and even though our initial sale fell through, he persevered and kept a level head with finding an alternative buyer - it was this professionalism, yet personal, service that I got from James which is what kept me with Elliot Lee, as opposed to going to another agent.

Nigel · 28 October 2016

★★★★★ 5/5

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2nd Time Selling

We are currently in the process of selling our second property through ElliotLee. The service that we received when selling our first property from James and the team was second to none, so we had no hesitation in choosing them as our agent second time around. The whole process has been effortless with great customer service at all times, even through the Covid outbreak our minds were put at rest. We would absolutely recommend ElliotLee to anyone looking to sell their home.

Stuart · 8 July 2020

★★★★★ 5/5

Google

Good communication and fast responses

Mark · 13 March 2026

★★★★★ 5/5

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Excellent service

We used ElliotLee after having an awful experience with a well known local agent, luckily for us the experience with ElliotLee was excellent. Having been on the market unsuccessfully for over 20 weeks James found us a buyer who was chain free and wanted to move quickly. Their sales progression team guided us through every step of the way and kept us updated regularly. Our buyer was committed from the start as they took out their mover management service which was peace of mind for us especially after what we had been through. We cannot recommend James and his team enough. Margaret and Norman

Norman · 9 April 2020

★★★★★ 5/5

Google

Fantastic team. Helped with my house purchase from start to finish. Weekly helpful updates. Friendly team. Best customer service 👌🏽 …

Amar · 14 October 2025

★★★★★ 5/5

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Colin Hickey Lettings Manager

Colin Hicke Lettings Manager was very professional and helpful. He was very honest and not at all a timewaster. He only got the right and potential candidates through the. Because of the way he has managed my letting he has given me the confidence of recommending him to a lot of my friends.

Neha · 11 July 2016

★★★★★ 5/5

Google

Altin exhibited an impressive attention to detail, promptly addressing any concerns and keeping me informed at every step. Elliot Lee’s expertise and commitment to customer satisfaction truly set them apart. I felt confident and supported throughout the entire property transaction. I am grateful for Altin's outstanding service and would wholeheartedly recommend them for anyone in need of a reliable and skilled estate agent.

Imran · 29 February 2024

★★★★★ 5/5

Google

The sales process managed very professionally by James Burgess of Elliot Lee Estate Agents. He explained the various options and supported me throughout the process culminating in a stress free sale. Highly recommend.

Mayuri · 13 September 2022

★★★★★ 4/5

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Good service

I must say the service provided by ElliotLee was very prompt and to the mark....I would definitely say that Scott Pearce is an asset to the company as he would guide you in the best way possible, very professional.....Thank you very much Scott and all the best to you.

Dinesh · 15 December 2018

★★★★★ 1/5

Google

The response was not that great, I had been to the office of the agent and there was only one advisor attending clients. I waited for more than half post which the advisor just asked me to scan the barcode to register for rental services. I have even done that and sent an enquiry requesting more details on properties I selected however there is also no response on the same. Seems these guys are not interested or may not be bothered for rental house service. Overall experience is the worst I ever had. Apologies for writing this candidly but that's what is true. Regards

Amol · 2 October 2022

★★★★★ 1/5

Google

I usually never leave negative reviews but I can’t think of a more frustrating letting agency I’ve dealt with before. It’s basically impossible to speak to anyone so they make you sign up to their WhatsApp, on the website, everywhere, promising they will get back to you. Then you never hear back. After pestering their phone about a property I had enquired weeks ago I got a “we’ll call you back” two times in the same day. I decide to drive there to enquire in person since nobody called back to then find out the property was not available…Save your time and look elsewhere!

Fabio · 2 September 2022

★★★★★ 4/5

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Worked hard to achieve a difficult transaction

Brad has been brilliant from the start. Very personal and easy to talk to as a client. Came across as sincere and trustworthy, which was reassuring. The actual transaction had been fraught with difficulties, which was out of Brad's control, but his persistence and diligence ensured exchange. Many thanks!

Karthi · 7 December 2017

★★★★★ 4/5

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Very helpful & excellent service in renting

Colin at Elliot Lee was very helpful in assisting me in renting s property. He provided an excellent service and was always available to deal with any queries or issues. He endured that the process went smoothly and quickly and we were able to move in as soon as possible.

Satheskumar · 4 July 2016

★★★★★ 5/5

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I would like to thank Elliot Lee for the service they have provided me in trying to help me find a property, in particular Nigel. Nigel has provided us with exceptional customer service and would like to take this oppurtinity to ensure that his hard work is recognised and appreciated.

Marsal · 5 August 2015

★★★★★ 5/5

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Brilliant Service From ElliotLee

James & Shelley provided a very efficient and professional service from start to finish. James is friendly, very knowledgeable and kept me informed every step of the way. All in all I had a stress free experience. I would highly recommend ElliotLee Estate Agents. Well done to all involved!

Barbara · 17 March 2017

★★★★★ 5/5

Google

I am a landlord whose been with the same agents for 17 years. They are Competitors of Elliot Lee. They have grown big and fees increased tremendously. The same time service got very poor. However, Preyen from Elliot Lee understood my frustration and has been absolutely Professional from inception of my business to letting my property. He has been very clear in his conversations with me. He never got fed up of me contacting him time and again, that is what I call service. If he couldn't take my call and I left a message he would call me back. I can't say that for my previous agents. They would never return my calls. Preyen has exceeded my expectations with all my dealings with him. I strongly feel he should be commended for his qualities and Professionalism. I hope i recieve the same high quality service and Elliot and Lee can retain my business for many years to come.

Hitan · 29 July 2022

★★★★★ 5/5

Google

All in all a good and efficient service although they do use the Oh Goodlord service which is a Marmite operation! But as far as ElliotLee themselves go I cannot fault them, Preyen dealt with all of the hurdles that Goodlord placed before us and 100% well done to him, he deserved 6 stars. My landlord also is very helpful and certainly has an interest in his properties and his tenants - definitely not a "rent them and forget them " gentleman.

John · 29 July 2022

★★★★★ 1/5

Google

Really awful customer service they are nice until you come to end the agreement Unreasonable charged fee 2 months of the checkout and still holding the deposit for no reason Customer service horrible not answering or answering with silly excuses Put you on the position to accept the current situation or no will not change anything Horrible account manger unprofessional I don’t recommend them to anyone don’t use them on any of property services really awful

Peter · 31 December 2022

★★★★★ 4/5

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Thank you Chloe!

I was working with Chloe Williams through the renting process and she was very helpful all the time. She was responding to all my questions in due time and pushed all my requirements through to the landlord successfully. Thank you Chloe for all your help. all the best.

Daniela · 19 February 2018

★★★★★ 1/5

Google

We send lots of emails like this: "Hello. Im really sorry to distrub again. But Im worry that have no choice again. People who working in agency and who care about our property stil ignoring us.. I feel sorry to them any way and I understand that they have enough of our emails but maybe they should give a bit pressure to the landlord if he still ignoring that his property have trouble.. They know Im pregnant and We will have our baby boy for about 10 weeks so how long we have to wait till someone will bring for us new dishwasher and will fix the leaking? We have not electric in part of the kitchen as the man who came cut this off just incase for the future leaking. But he said it is just temporary help. So steam absorber not working at the moment as no electric in this part of kitchen. So when I cooking it is horrible... Smell what coming from broken dishwasher... You wouldnt bealive how bad it is... It smell like someone womiting in the house. We waiting for replacement dishwasher 3 months... And now this leaking... For us it is too much.. And we gonna have baby soon in this house.. so we are very worring that everything taking soooo long.. i feel like people in tge agency not giving proper info to the landlord... it is seorius situation... Well.. any way we just fed up and we put report to cuncil already and we waiting for a visit as we cant wait another next few months as our baby coming soon." "Well... Im really sorry that Emily may be "have no words" to us and the landlord... but new dishwasher never came from 3 months.... 🙄 I think and I really please to understand our situation... and other problems in the house.. maybe it is the time to push a bit the landlord... Im completly deprest :( I feel like everything standing on the same point as 3 months ago.. and now leaking etc in the house.. What more have to happen to "wake up" the landlord... We live in this property 6 years.. he never have any problems with us.. most things we always sorted out by ourself... But There is some thing what he should sort out as possible fast as he can.. Im pregnant almost 8 months and do I really need to "fight" for it? Do I really need this? Do I really deserve for it after 6 yers in this house... We always paying on time and we care about this property better then the landlord.. So I thought if we have contract between agency, us and landlord this will help in this situations like that... I felt more "safe" to rent house from agency as I heard so many times how it is with private landlords... But honestly... I dont feel any different now.. I feel like agency not trying to help us.. and I thought the agency will support us.. I feel big disapointed and I feel like I waste all my energy for it :(" And nothing... Completly... Still same thing.. We will be in touch with You bla bla bla... 🙄🙄🙄🙄 Dont know what to do.. they all ignoring us.. I think I will report to cuncil and I will stop my standing order...

Michal · 14 January 2018

★★★★★ 5/5

Google

Elliot Lee acted as our agents for the sale of our house. James was our main point of contact and remained so throughout the whole process. He represented the company with a high level of transparency, professionalism and with an excellent understanding of our needs and wants as clients. Elliot Lee kept us informed of the progress of our sale throughout the whole process. They provided an efficient and dependable service. We would highly recommend them and hope to use their services again in the future.

S · 14 January 2017