Every review we hold for the Pinner office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleI dealt with Preyen Patel. I have nothing but praise for him. He went out of his way (and responsibility) to help us with some tricky issues with our tenant. The overall service level of the agency was inconsistent but Preyen made up for it helped us immensely with all issues. Thank you.PositiveProfessionalism
Nim · 27 August 2021
Agent replied
We appreciate your comments Nim, thank you for taking the time to leave your review. We hope you will see the effects our upgrades in management have made to the service we offer.
★★★★★ 5/5
GoogleElliot Lee went above and beyond to help us with finding out beautiful house and moving in. They were very helpful, kind and responsive. Especially Preyen Patel who we worked with during the process and was always
on top of things to get things going. Thank you so much for everything!PositiveResponsiveness, Quality, Professionalism, Value
Mari · 20 June 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave such a positive rating Mari! We’re glad you enjoyed your experience using our services and we will pass on your great feedback to Preyen.
★★★★★ 4/5
GoogleIt is a great experience to be with Eliot Lee.
We rented a property for 2 years and it went smoothly. Looking forward for new homes on rent with Eliot Lee
Harmisha · 14 October 2025
Agent replied · 13 November 2025
Thank you so much for your lovely review! We’re thrilled to hear that you had a great experience renting with Eliot Lee over the past two years. It’s been a pleasure assisting you, and we look forward to helping you find your next home. If you need anything in the meantime, don’t hesitate to get in touch!
★★★★★ 1/5
GoogleThe worst Estate Agent to deal with.Be careful with this estate agent.They took my deposit of £475 on a house to rent. Estate agent Shaun told me that he checked that I will be ok if I have CCJ . This was not the case despite explaining that I did declare the CCJ they said I was not entitled to a refund. There should be a law to stop estate agents from deliberately robbing people. I still want my money back it’s unfair to take hard working people money..
Veda · 23 March 2025
★★★★★ 5/5
GoogleA massive thanks to Scott Pearce in the lettings department at ElliotLee who made the move in process much more enjoyable. They all worked as a team to ensure we moved in on the date that was required. I would highly recommend ElliotLee as the right agent to help find the right property. Thanks again scott. 😁 …
Jamie · 30 July 2019
Agent replied
Thank you for leaving such a lovely review! We look forward to working with you again in the future! All the best, ElliotLee.
★★★★★ 5/5
GoogleThe sales team did a fantastic job on selling my house particularly at such challenging times. I was kept up to date with viewings and feedback. They managed the sales processes through to the end and allowed me to complete in record time. An absolutely splendid service. Particular thanks to James who went above and beyond.
Sharon · 18 April 2020
Agent replied
Thanks Sharon, I think this was one of our fastest ever completions....just in time before lockdown. I hope we get to work with you again in the future!
★★★★★ 5/5
GoogleThanks to the team.. The entire process was smooth. We highly recommend.
Veronica · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind words, we really appreciate it. Delighted to hear the process felt smooth from start to finish. It was a pleasure working with you and we’re always here if you need anything in the future.
★★★★★ 5/5
GoogleJames did a brilliant job on the listing and got us a huge amount of competitive offers. He advised us and supported us, weighing up the pros and cons of the different offers. He continued to support us throughout the sales process, chasing when needed. Very happy with the result. Much appreciated.
Milo · 1 April 2021
Agent replied
Thank you for taking the time to leave a positive rating Milo. We’re glad you enjoyed your experience using our services and felt supported throughout. We'll pass on your great feedback to James.
★★★★★ 5/5
GoogleWorking with Jenny Britnell from ElliotLee was an excellent experience
Ghazar · 23 March 2026
Agent replied · 13 April 2026
Thank you so much for your wonderful review! We’re delighted to hear that your experience with Jenny Britnell at ElliotLee was excellent. If you need any further assistance or have any questions in the future, please don’t hesitate to get in touch. Cheers!
★★★★★ 1/5
GoogleTo begin with Elliot Lee you can’t call them only whatsapp what is very annoying. I have booked a viewing 1 week in advance and they have called me literally 1day before to cancel due to the landlord is asking just 1 tenant to earn 75k/year what is completely fine but this they supposed to mention when i have booked the viewing not one day before. When I confronted the lady she raised her voice and continued saying this is the situation and they can’t do nothing and she also said that she have said to me over the phone when we never even spoken on the phone as you can’t contact them only by whatsapp message!
As my moving date is next weekend was quite urgent and they have decided just to deal this way obviously they have given someone else more convenient the property. Very unprofessional staff and very rude!!
This is the second time i have tried to rent from elliot lee and first time i have made an offer and they have called me saying someone made an other offer on the property so if i want to offer more what sounded very doggy obviously they tried to get more money out of me the way they dealing with properties is just ridiculous!
Good luck to anyone trying to rent from EL!
Varga · 8 July 2023
Agent replied · 29 July 2023
Hello Varga, thank you for your feedback, our aim is to make the clients experience as smooth as possible and we find that using a digital format such as online or WhatsApp in the initial stages of registration the most efficient and user friendly way to onboard tenants into the system. We then give out direct dial numbers to our client so we can manage call volumes and prevent people having to be on hold, most people have complemented us on the convenience of this method . As you are proabably aware we are dealing with an unprecidented number of tenant enquiries on a limited number of available properties so this has to be managed in a way that we can service every customer. The property in question was actually removed from the market by the Landlord the day before our scheduled appointments so unfortunately there was several dissapointed potential tenants and it was not a case of giving it to someone more convenient as you have put it.
I will listen back to the calls and review them and you are more than welcome to book an appointment with me to listen back on those calls. Of course I will discuss with the staff member in question if I find the service level not to be as expected however as branch manager, I know this would be extremely out of character for them and struggle to expect it will be the case.
Our Landlords expect us to get the best possible market value for their properties so if there is someone looking to pay more than the next person it is likely they will go with the strongest applicant, not sure what is 'dodgy' about that as you refer to but more like a landlord looking to make the best of their investment.
Whilst i appreciate it is a difficult time to look for rental accomodation we are also trying to manage the situtaion as best we can.
I also see you are booked into see Highfield Avenue with us tomorrow so I hope that goes well.
Please feel free to reach out to me directly if you would like to discuss further james@elliotlee.co.uk
Regards
James Burgess
★★★★★ 5/5
View AgentsThank you for selling my flat so quick
Overall Elliot Lee did a great job selling my flat. They were very diligent and hard working. They were easy to contact throughout the whole process and very good about moving things forward. They kept my buyer happy even when our first onward purchase fell through. Good value for money. I’d recommend them again, especially Brad and James.
Emily · 3 March 2018
Agent replied · 6 March 2018
Hello Emily,
Thank you so much for taking the time to leave a review on the service you received.
Thank you for selling your property through ElliotLee.
If you require any assistance in the future please give us a call.
All the best
★★★★★ 5/5
View AgentsMy experience with Elliott Lee.
Right from the very beginning I felt I was in safe hands with Elliott Lee!
They were extremely professional and always made me feel that any question, query or advice I
needed to be answered, was dealt with by simply being able to ring them up and talk it through!
Thank you James for your patience and wisdom!
Hazel · 13 October 2016
Agent replied · 14 October 2016
Thank you for taking the time to leave a review Hazel.
James is an asset to the team and we're glad you felt like you were in safe hands from the start.
All the best in your new home!
ElliotLee
★★★★★ 5/5
GoogleHave used this beautiful company. The team have always been amazing. Nothing is too much trouble and always on hand whenever some guidance was required. Wonderful experience, great and professional team, recommended for everyone to deal with this agency,
Motty · 29 May 2025
Agent replied · 3 June 2025
Thank you so much for your lovely review! We're thrilled to hear that you had a wonderful experience with our team. It’s fantastic to know that you felt supported and well looked after throughout the process. We truly appreciate your recommendation and are here whenever you need us in the future. Cheers!
★★★★★ 5/5
GoogleExcellent service, James and team were very effective from start to finish, securing a number of viewings and once in process maintaining momentum to push for completion. Great work, highly recommend the team.
Viraj · 30 April 2023
Agent replied · 29 July 2023
Hi Viraj, thanks for the lovely review, it was a pleasure to help and I hope we can do so again soon.
★★★★★ 5/5
GoogleCan't complain about the quality of service I have received throughout my buying cycle. A quick turnaround time and very professional service has been the hallmark of the team at ElliotLee. Morgan and James, in particular, have been very helpful in arranging many viewings and answering various queries on a very short notice.
Nitesh · 14 January 2020
Agent replied
We’re delighted to hear you had such a good experience when buying, we look forward to working with you again in the future! All the best, ElliotLee.
★★★★★ 5/5
GoogleI have just rented a new apartment with ElliotLee estate agents and I can say that Scott Pearce is one of the best agents i have dealt with. Punctual and very very helpful. Not only did he get us the apartment but the move management process was super efficient. Highly recommend. Thanks again.
Luke · 14 January 2020
Agent replied
Thank you for leaving such a lovely review! We look forward to working with you again in the future! All the best, ElliotLee.
★★★★★ 5/5
GoogleVery Smooth and steady Transaction .
Staff is really helpful and helped me through out buying process
Highly Recommended
Muhammad · 13 December 2025
Agent replied · 13 April 2026
Thank you so much for your lovely review! We're thrilled to hear that you had a smooth and steady transaction, and that our team was able to support you throughout the buying process. Your recommendation means a lot to us, and we truly … More
★★★★★ 5/5
View AgentsChloe Williams - excellent support
Hi, I would really like to thank Chloe for all her support throughout the process. She has been very supportive right from the first interaction, answered my multiple queries - as I had many being new comer to the London / UK.
I would definitely recommend her / ElliotLee to my colleagues and friends.
Regards, Deepak
Deepak · 18 December 2017
Agent replied · 5 January 2018
Hello Deepak,
ElliotLee really appreciate you for taking the time to leave a review on the service you received. If there is anything we can assist you with in the future please don't hesitate to contact us.
★★★★★ 5/5
View AgentsRenewal of Tenancy
Tenancy was coming to an end and it was time for renewal. Elliot Lee handled it professionally. Atlanta George was both pro-active and helpful in scheduling negotiations well in advance of the due date and completing these in time. She kept me updated by email through out the process. Responses to my emails were promptly handled.
Dh · 7 June 2017
Agent replied · 8 June 2017
Thank you very much for leaving this review. We really appreciate the time you have taken to do this. If there is anything else we can assist you on, please don't hesitate to contact us.
★★★★★ 5/5
GoogleGreat people. Very Helpful at all times . Answering all questions promptly. James has been very helpful and he always answered all questions promptly
Shenuka · 23 October 2023
Agent replied · 19 June 2024
We are glad you enjoyed your experience with us and thank you for leaving a review
★★★★★ 5/5
GoogleAbsolutely fantastic Estate agents, so professional, polite and courteous from start to finish. We were updated every step of the way and would highly recommend them to anyone. Special thanks to James B.
Andy · 10 February 2023
Agent replied
Thanks for the great feedback Andy, it was great to work with you both and we wish you all the happiness in your new home
★★★★★ 5/5
View AgentsOutstanding
Shelley has been outstanding. I love how elliot lee go above and beyond. They dont just sell a house they make it their business to ensure both parties are progressing at full speed. I would recommend everyone to buy and sell through elliot lee! I look forward to sending in our picture with the keys!!
Vanita · 23 February 2017
Agent replied · 24 February 2017
Thank you Vanita for taking the time to leave a review on the service you received.
All the very best in your new home.
★★★★★ 1/5
GoogleIf I could give 0 stars then I would.
Right from the start of taking a property on rent from ElliotLee it has been nightmare - the team have absolutely no clue how to manage a property - they are disconnected from the Landlords and act helpless when a landlord doesn't respond to issues.
ElliotLee have been amazing at sending emails to chase money and arrange viewings but are unbelievably pathetic in getting issues and concerns sorted out (both with property issues or money related). We had a property for around 9 months and they couldn't get a simple brick wall fixed - they took us around in circles for months and months!
The agency ElliotLee use for property handovers (Assist Inventories LTD) are frauds too - at the end of a tenancy they will make false claims for items which existed from the start and conveniently don't have the appropriate evidence.
We were given a property full of the Landlord's belongings and were told these would be cleared within a matter of days - it took them 3 weeks for the stuff to be removed - now a claim is being made against us for that stuff the landlord's brother took away but was pictured during the inventory check!!!
On many occasions we asked to speak to the Owner or a Manager, but we were constantly diverted away.
My one advice would be to STAY CLEAR from these people - you will have nothing but nightmares and stress trying to work with these unprofessional "estate agents".
Vivek · 10 February 2023
Agent replied
Hello Vivek, We always strive for each of our customers to enjoy a positive and hassle-free experience with us and welcome customer feedback of any kind. We appreciate the frustration you may have had during your tenancy and we will take on board your comments.
Following on from the telephone conversation you highlighted issues with your deposit return. Firstly it disappointing that you have accused Assist Invenotries of fraud - they merely document and photograph the property at the start and finish of a tenancy so unsure how they can be accused of this - these documents are also sent to you to review. Secondly, the Deposit was correctly held in a governemnt scheme where both the Landlord and tenant are able to put a case forward for their claim to the funds. It would have been less complicated if your rent was paid up to date. Any claim made by the landlord is not by us and we can only relay this to the deposit scheme. Unfortunately the Deposit scheme agreed with the Landlords claim on this occasion.
In reference to your comment about ElliotLee having no clue how to manage property, We use a web based platform that can be accessed 24 hours a day for tenants to report and monitor any maintenance issue and review progress or ask questions, all issues remain open until resolved and this includes if we have a landlord that is non responsive or slow to authorise, if tenants choose not to use this that is at their own discretion. Part of our managment sevice is to collect rent payments and if they are not paid on time, of course we will chase, especially as we provide rent guarantees for our Landlords and we must ensure we follow the protocol of these policies to ensure they are valid.
If you need any further clarification on this please do get in touch
★★★★★ 5/5
View AgentsGreat service from Shelley Tristram
Shelley has been responsive, helpful and encouraging right from the start of the process. The purchase took a frustratingly long time to go through, but I felt that Shelley was continually doing her best to move it along as fast as possible and she kept me fully updated along the way. Thank you Shelley!
Kruti · 1 February 2017
Agent replied · 2 February 2017
Thank you for taking the time to leave a review on the service you received.
All the very best in your new home.
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