ElliotLee Pinner reviews

★★★★★ 5/5

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House valuation

James Burgess came to value our house yesterday. We bought it two years ago and since then we have put a lot of work and money into it. James was very professional and I'm very happy with his visit. Not only did he valued the house but also advised what else is worth doing in terms of adding extra value to the property. Excellent. We bought our first property through .Elliotlee back in 2006 (83b Elms Lane, HA0 2NS) and we will definitely use you again when we are ready to sell the current property, hopefully 2 years from now.

Agnieszka · 23 March 2017

★★★★★ 5/5

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Extremely professional and excellent service

I would like to use this feedback as an opportunity to share with you how satisfied and content I am with the manner ElliotLee and in particular Chloe Williams have dealt with the process of moving me into my new home. I am extremely pleased with the friendly approach and service of Chloe Williams from the day we met her at the viewing of my new home. Lastly, I would like to conclude my feedback that I am glad to be a tenant of ElliotLee and thank all of the professional team of the agency.

Asadullah · 22 February 2017

★★★★★ 5/5

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Excellent service by Chloe Williams

We viewed a property with Chloe yesterday that me and my wife really liked. We made the offer, which Chloe put forward to the landlord and was accepted on the same day. The whole process was completed in a matter of hours. Chloe was really prompt in responding to calls and getting back to my queries. She explained the fees clearly and next steps to finalise the deal. More importantly, most of the agents are closed during the Christmas period and would re-open in 1st week of Jan. This has slowed our property search but Elliot Lee's team has helped us finalise a property during this slow period.

Prabhav · 31 December 2016

★★★★★ 4/5

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Reassuring

We are still on the sale process and it's way too early to say how things would come around. So far the guy have been great getting things in to place, James was great from the beginning as he was so patience and empathetic. Then there is this young blood Brad who is a great asset to the business and who is there to reassure the selling is not the worst nightmare. It's a real pleasure to work with Brad. He is very organised, energetic and informative. He has been extremely patience throughout. All the best Brad. So we are hopeful!

Dilrukshi · 8 December 2016

★★★★★ 5/5

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Fully managed Service

It has been a pleasure working with your team, both Mathew Hodgson and Bekah O'Sullivan have made renting our property seamless. Mathew was professional and always at hand when it came to our viewing, you where able to let the property after the first viewing which was great for us. Bekah was very knowledgeable and was able to help us through the rental process, she was always at hand to answer any question. I have already recommended your services to a colleague of mine, Its difficult to find a trust worth estate agent to work with, and so far I am impressed with the services from Elliot Lee.

Anita · 5 December 2016

★★★★★ 4/5

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Shelley Tristram. Case Progressor

Shelley has been a very efficient member of the Elliot Lee team and has always been very friendly and kept us up to date with the progress of the sale of our house. Everything has gone very smoothly up to exchange of contracts and we have every confidence that this will continue to the completion date. Shelley has worked very hard coordinating between the buyer and the solicitors involved. We would recommend Elliot Lee to anyone thinking of putting their house on the market..

David · 17 November 2016

★★★★★ 4/5

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Absolute nightmare turned into a dream come true!

As all Estate Agents nowadays use a outside referencing agency to vet all applicants the one used by Elliotlee is a nightmare and so unorganised. So much back and forth between us and not recieved information had my partner and I looking elsewhere with another Estate Agent.... But then Bekah O'Sullivan stepped in and turned an absolute nightmare into us getting our dream property! Bekah is not a sales agent, she never viewed the property and had never met either of us before but WOW did she go above and beyond her job role and duty! To put it quite frankly, without Bekah we would of cut our losses and gone elsewhere so a huge thank you to her doesn't seem enough but hopefully her bosses will see this and acknowledge it! So Bekah again thank you soooo very much for putting right such a mess. Leigh Kavanagh

Leigh · 17 November 2016

★★★★★ 5/5

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Excellent

Fantastic service from the staff at Elliot Lee, Pinner branch and Sudbury Court branch. Stuart and James were tireless in their pursuit for a buyer for us and were always available with up to date information and advice. Shelley, our case progressor was fantastic at moving along solicitors and explaining the process when needed. Being inexperienced in buying and selling property it really helped to have a friendly professional to ensure that the process went as smoothly and as quickly as possible. Thank-you very much, we will be recommending your service to friends and family.

KS · 14 November 2016

★★★★★ 5/5

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Wonderful, helpful and reassuring

I sold my flat with Elliot Lee this month and they were a delight from start to finish. They arranged an open home on a Saturday and by Monday evening I accepted an offer. Despite a challenging experience with solicitors and a onward purchase they were wonderful in keeping in touch with me and reassuring me that all would be ok. They were never too busy to take my call or to let me know how my buyer was getting on. I would highly recommend them, Especially the hard work of Shelley, James and Stuart.

Jo · 20 October 2016

★★★★★ 5/5

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Great service

Elliott Lee have provided excellent service throughout the sale of my mother's house. From my first meeting at the property with Lee, I knew that everything would be taken care of for me in an efficient and professional manner with the interest of myself, as vendor, always foremost. Once the sale was agreed I was contacted by Shelley Tristram from Sudbury Court who explained the events and proposed scale of time from agreed sale to completion. There have been a fair few delays along the way ( no fault of Elliott Lee) but Shelley has unfailingly kept in touch and liaised between myself, buyer and Solicitors at all times. Shelley has been efficient, professional and friendly and I fear that I am going to miss our regular conversations! I couldn't recommend more highly.

Pam · 26 September 2016

★★★★★ 5/5

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Fantasic Service

I am going to move to the recently purchased flat very soon. On this occasion, I would like to take opportunity to thank Shelley Tristram - Case Progressor ,for comprehensive services covering the mediation between the seller and the buyer and the Solicitors of both sides. Thank you for all your help and commitment. The professionalism noticed was very helpful in the completion of the transaction. Any requests and tasks that appeared during the case were solved promptly and with great care. With appretiation to the knowledge and experience of Shelley Tristram, the transaction proceeded without complocations and in very nice atmosphere. I higly recommend using the services of Shelley Tristram , Sudbury Court Branch and all fantastic people from Rayners Lane Branch, ElliotLee Estate Agents.. Thank you very much.

EJ · 26 September 2016

★★★★★ 4/5

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Sale of my one bedroom flat

I just wanted to say thank you to Shelley Tristram, the Case Progressor, on the probate sale of my mother's one bedroom flat. .It was expected to go through very quickly as there was no chain. However, due to problems with the lease it has taken six months to complete. Shelley worked tirelessly with all parties involved. I'm sure she was a big plus in ensuring everyone got what they wanted in the end. Her tenacity and patience to bring this sale to an end was amazing.. She managed to keep the buyers on board although patience was running out. Well done Shelley, who is based at Sudbury Court Drive..

Janet · 17 September 2016

★★★★★ 5/5

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First class service - Shelley Tristram

Prior to purchasing our property through Elliot Lee, we had already had 2 failed purchases on the day of exchange, both after a 5 month wait over the course of 2 years. (The second purchase was worse as we had made the decision to sell our property to get out of being in a chain, as the housing market was crazy at the time, but unfortunately greedy sellers and unscrupulous estate agents touting for business meant that we lost out a second time.)To say that we were fed up with sellers and the U.K. system was an under statement, and having been burnt twice, we entered this purchase with our eyes wide open, but willing to give Elliot Lee a chance. (The previous 2 estate agents that we dealt with in the area were absolutely shocking to say the least, with one far worse than the other, but sadly it's understandable why estate agents have the terrible reputation that they do.) After having our offer accepted by the vendor, we were handed over to Shelley Tristram, the Case Progressor. After explaining a little of our background experience to her, she went out of her way to assure us that she would do all that she could to ensure that we would be successful the third time around. Shelley was fantastic throughout, ensuring that she kept us up to date of progress. She definitely made the experience a whole lot more pleasant, and it really goes to show when estate agents employ people that actually want to help their customers, as some staff we have spoken to at other agents are just plainly, rude and dismissive. Shelley was an explemplarary Case Progressive, and even rectifying things when there had been mistakes and she kept true to her word in ensuring that she would see us through to completion. And it also greatly helped that the vendor was genuine and did not play any games, unlike others, who when they do so, make an already difficult process worse. Thank you to Shelley and the team at Elliot Lee, other agents could learn a lot from your service.

El · 24 August 2016

★★★★★ 5/5

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James Burgess - Director of Sales

It took us 7 months to move house. I don't think there was an emotional state we missed out in the process - pain, anguish, pro-crastination, disappointment, disbelief, disgust, and finally happiness and delight. All the way James was there to hold our hand and could be relied on to ride over the horizon with a pragmatic solution. Even in our darkest hour when all seemed to be lost he was totally positive and personally made things happen. We cannot thank you enough or recommend you enough James :)

Janet · 12 April 2016

★★★★★ 5/5

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Sales review

Having had three estate agents estimate the value of our property with a mind to sell I chose Elliot Lee as our seller for a few of reasons. Firstly I liked Lee, he talked sense, seemed to know the local market well and suggested we put the house for sale at the lower end of the three valuations that we’d had and then try and work the price up should we get a buyer interested. This way we’d avoid putting off people taking an interest due to overvaluing from the outset. The other two estate agents wanted to price the house above what I thought we could achieve. We duly set the value at the lower end of the three estimates that we’d been given and then had an “Open home” on a Saturday afternoon in late January, as opposed to individual viewings. My wife and I were not at first keen about the open home idea, we’re very house proud and private people and weren’t keen on what we imagined would be a stampede through our beautiful house and garden but we need not have worried. A large number of people came to the viewing which was well controlled by the estate agents team and on the following Monday we had three serious offers, one of which was to be our actual buyer. We sold for a price just two and a half thousand pounds from the highest valuation that we’d had so we were very pleased, this actually helped us to set our budget as buyers at a higher level, resulting in us finding our dream home very quickly indeed. Everybody that I dealt with from Elliot Lee was very friendly and helpful in what was quite a stressful time for us. I’d wholeheartedly recommend this estate agent as they more than lived up to what we needed from them.

Robert · 4 March 2016

★★★★★ 5/5

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Reliable support all the way

The team really took the time to set up the sale and guide us through the process. They went the extra mile in the viewing process, with agents working extra time to meet the prospective buyers. James and Stuart kept us informed at each step of the way. During conveyancing the team collectively pushed and cajoled all parties in a sensitive but positive way to ensure the process didn't stall. This was a significant area of support that lead to a relatively straightforward transaction. Overall, we felt we received an above average service that delivered peace of mind. Well done ElliotLee.

Wayne · 22 December 2015

★★★★★ 5/5

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Impressive service from Elliot Lee

Being a landlord from overseas I've dealt with quite a few estate agencies, none as professional as Elliot Lee. I contacted a few different agencies when I first decided to sell my property, but I was impressed from the very first interaction with Elliot Lee. Throughout the process James Burgess was dealing with me. When selling a property there are always questions, and I felt that James was very responsive, patient and extremely helpful. He was a pleasure to deal with and made me feel comfortable that the sale of my property was in good hands. I thought that me being overseas would make things more difficult, but it didnt! Thank you for making the sale of my property smooth process.

Eliza · 3 December 2015

★★★★★ 5/5

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Elliot Lee: Efficiency and brilliant customer service at it's best!

Elliot Lee acted as our agents for the sale of our house. James Burgess was our main point of contact and remained so throughout the whole process. He represented the company with a high level of transparency, professionalism and with an excellent understanding of our needs and wants as clients. Elliot Lee kept us informed of the progress of our sale throughout the whole process. They provided an efficient and dependable service. We would highly recommend them and hope to use their services again in the future.

Kymm · 7 July 2015

★★★★★ 5/5

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Couldn't be happier

When faced with selling the house I anticipated all the stress and hardship that comes with it. I have to say that this isn't how things unfolded; Brad Broch's handling of both myself and the buyer seemed to be excellent, which really made me feel comfortable. He ensured the process was smooth throughout, regardless of the obsatcles faced with the buyer placing low offers etc. I will highly recommend Elliot Lee to anybody looking to do the same.

Liam · 7 July 2017

★★★★★ 5/5

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Mr. Hassan @ElliotLee was fantastic throughout my first home-buying experience. He was responsive, professional and incredibly supportive at every stage. Thanks to him & the team for making the entire process smooth & much quicker than we …

Keval · 13 December 2025

★★★★★ 5/5

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I wanted to leave a review for Jordan because good service deserves recognition. …

Kate · 22 June 2026

★★★★★ 5/5

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Look no further!

Despite the the various permutations as per the lease in my flat, Elliot Lee and in particular James Burgess did an excellent job in marketing my property. He brought in potential buyers consistently during a tough time in the housing market. During the frustrating times of not having an offer, he kept things real, developed a professional relationship and eventually got me the best possible deal for my property. James I salute you!

Raaj · 5 July 2019

★★★★★ 5/5

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Excellent and Smooth Service

Thanks Brad and James. You have been fantastic in helping and guiding me buy my first house. Without you guys it would have been difficult to fulfil our dream. Only little suggestion from my side is that sometimes you might have to be bit more patient with first time buyers as they might not have the complete understanding of the fine nuances of the buying process. But all in all really smooth and enjoyable experience.

Rahul · 8 December 2017

★★★★★ 5/5

Google

Great help throughout our 1 and a half years of being on the market - never stoped getting viewings and knew all the processess to deal with flats that had restrictions on them. James was always available at anytime to help. We recived useful feedback from Ineche weekly whilst viewings were taken place and Magdalenna helped chase up the buyers solictors for us towards the end.PositiveProfessionalism

Hassan · 20 June 2021