Every review we hold for the Pinner office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWorking with Hassan was genuinely a joy. Not only is he an exceptional estate agent, but he also carries himself with a natural charm and confidence that’s impossible not to notice. He’s effortlessly good-looking, and that, paired with his …
Shahbaz · 13 December 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We're thrilled to hear that your experience with Hassan was such a joy. He truly embodies the qualities we value here, professionalism, sincerity, and a genuine care for his clients. Your feedback means … More
★★★★★ 5/5
GoogleFantastic service lovely Staff
And kept me informed all the way
Terry · 22 July 2026
Agent replied · 22 August 2026
Thank you so much for your lovely review! We're thrilled to hear that you had a fantastic experience and that our team kept you informed throughout the process. Your kind words mean a lot to us. If you ever need assistance in the future, don't hesitate to reach out!
★★★★★ 5/5
GoogleWe viewed a property and Jack Britnell was the agent which showed us around. I have been looking for a property for the past 3-4 months and by far, Jack has been the best estate agent. I felt like he genuinely wanted the best for me and truly takes pride at his work. From the beginning to end, his communication and updates has been great and couldn't ask for anything better from an agent. Top job!
H · 9 October 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Jack Britnell. He truly takes pride in his work, and it’s fantastic to know that his dedication and communication made such a strong impression. We’ll be sure to pass on your kind words to him.
We wish you the very best in your property search, and if you need anything further, don’t hesitate to reach out!
★★★★★ 3/5
GoogleRequested a booking and received a confirmation email and a viewing reminder. These were automated systems so we also tried emailing and calling and received no response and was unable to get through to anyone on the phone. When we arrived …
Finn · 22 July 2026
★★★★★ 5/5
GoogleOutstanding Service from a True Professional, Hassan
I recently had the pleasure of working with Hassan during the sale/purchase of my property, and I cannot speak highly enough of the service I received. From our very first interaction, Hassan demonstrated exceptional professionalism, deep market knowledge, and a genuine commitment to delivering results.
Hassan’s communication throughout the process was exemplary, clear, timely, and always transparent. He kept me informed at every stage, answered all of my questions with patience and clarity, and offered sound advice that consistently reflected both experience and integrity.
What truly sets Hassan apart is his proactive approach and attention to detail. Whether it was conducting viewings, negotiating on my behalf, or coordinating with solicitors, Hassan managed every aspect with precision and care, ensuring a smooth and stress-free experience.
It’s rare to find an estate agent who combines warmth, professionalism, and efficiency so seamlessly. Hassan went above and beyond my expectations, and I would not hesitate to recommend him to anyone seeking a dedicated and trustworthy estate agent.
Thank you, Hassan, for your outstanding service, it has been a pleasure working with you
Jahnvi · 15 August 2025
★★★★★ 5/5
GoogleAfter a very slow & disappointing start to the sale of our property, due to lack of communication, we were delighted when Kate came on board and took over our Sale.
Our buyers did not make things easy & it was a tough & rocky ride right to the end, but Kate was very persistent and pushed the Sale very hard making everything happen successfully. I really don't think it would've happened without her soThank You Kate!
Michelle · 27 June 2024
Agent replied · 23 October 2024
Thank you for your review and for choosing us to handle the sale of your property. We agree that the process was certainly a challenge, and we appreciate your patience throughout. We’re delighted to hear that Kate’s hard work made the difference for you. She is an excellent member of our team, and we’re so pleased her persistence and dedication helped ensure a successful outcome. Thank you again for your trust in us!
★★★★★ 5/5
GoogleHassan and his team where an absolute pleasure to deal with. Professional and responsive.
Vimal · 22 May 2026
Agent replied · 22 June 2026
Thank you so much for your lovely review! We're thrilled to hear that you found Hassan and the team a pleasure to work with. Professionalism and responsiveness are super important to us, and it's great to know we hit the mark. If you ever need assistance again in the future, don't hesitate to reach out.
★★★★★ 5/5
GoogleI had an excellent experience with Elliot Lee from the start of the process through to moving into our new property. Both Shaun and Isha were exceptional in handling all of my queries. They consistently responded quickly and were always available when I needed assistance. Their professionalism and dedication made the entire process smooth and stress-free. I truly appreciate their support and would highly recommend their services to others.
Sarath · 9 October 2024
Agent replied · 23 October 2024
Thank you for your wonderful feedback! We’re thrilled to hear about your excellent experience with ElliotLee and that Shaun and Isha provided exceptional support throughout the process. Their professionalism and dedication are truly valued, and we’re glad they could make your move smooth and stress-free. We appreciate your recommendation and look forward to assisting you in the future!
★★★★★ 5/5
GoogleRecently we had a top-notch experience with our purchase of our dream home through ElliotLee. James Burgess worked with us to turn our dream into a reality. We were after a property in a most sought-out area and the properties there are snapped out as soon as it’s in the market .From the first day we met James, he walked us through the process, we had to sale ours so how the chain works. Once the purchase process started James was on top of everything. We were under tremendous pressure to meet a deadline to complete our purchase and James ensured it happens and went out of his way to do everything he could to complete our purchase in a timely fashion. James you did it!!!thank you
Pritesh · 22 November 2023
Agent replied · 23 October 2024
Thank you for your wonderful feedback! We’re thrilled to hear about your top-notch experience with James and that he was able to help turn your dream of buying a home into a reality. Navigating the property market can be challenging, especially in sought-after areas, so it’s fantastic that James was able to guide you through the process and ensure everything went smoothly under pressure. We appreciate your kind words and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleUsed EL for letting a property & it was a great experience. The assigned agent was very prompt in getting back & keeping me posted on viewings , all automated alerts , timely response when emailed or called them. They wrote a great description of the property with all the features provided to them & were quick in adding or amending changes to descriptions. Thanks to Altin & Preyen for following up until they found a tenant. Highly recommend them!
Cyberk · 23 October 2023
Agent replied · 21 March 2024
Thanks for the 5* review and we are pleased your experience was a great one. e look forward to your continued custom
★★★★★ 5/5
GoogleI have nothing but good words to say about Oliver. I was in a rush to find a rental property as I had to leave my current place. Oliver managed to find me a property and the whole process was communicated well and extremely smooth. Highly recommend!
Mohammed · 15 June 2026
Agent replied · 22 June 2026
Thank you so much for your lovely review! We're delighted to hear that Oliver was able to help you find a rental property quickly and that the process went smoothly for you. Your recommendation means a lot to us, and we wish you all the … More
★★★★★ 5/5
GoogleDealing with Hassan, Jack and Elliot has been seamless. Not only are they professional but very personable as well. Highly recommended.
Kevin · 13 December 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We’re really pleased to hear that your experience with Hassan, Jack and Elliot was seamless. The team will be delighted to know their efforts made a difference. We truly appreciate your recommendation … More
★★★★★ 5/5
Google2023/2024 was a bit of a hit and miss, left a couple of voicemails and not once heard back but 2025 they are smashing it! Since having the WhatsApp option, it is super easy to get in touch with the agency. Thank you for sorting out so quickly my recent issue and special thanks to Bontle. Best service ever!
Well done, keep up the good work 💪🏻
Vanessa · 27 May 2025
★★★★★ 5/5
GoogleEL team esp Ms Alvina and Ms Nonny handled matters very professionally and promptly. They both have expert knowledge of processes and handling of complex matters which is a great help.
D · 22 July 2026
Agent replied · 22 August 2026
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with Alvina and Nonny. Their professionalism and expertise are truly invaluable, and we’re glad they could assist you with your needs. If you ever need anything else, don’t hesitate to reach out!
★★★★★ 5/5
GoogleRecently we purchased a house with help of Hassan who works here. We had a wonderful experience, he is very helpful and always available - one with loads of integrity.
His support staff is amazing as well. Thank you for all the support you have given us. Jeet.
Jeet · 16 March 2026
Agent replied · 13 April 2026
Thank you Jeet, we really appreciate you taking the time to leave such a kind review.
Congratulations again on your purchase, we’re delighted we could be part of the journey. It’s great to hear Hassan made such a positive impact, his integrity and availability are exactly what we pride ourselves on. We’ll also be sure to pass your comments on to the wider team who supported throughout.
Thank you again for your trust and support, and we wish you all the very best.
★★★★★ 5/5
GoogleExcellent service from start to finish. The team was professional, reliable, and did a fantastic job installing our wooden floor. Great attention to detail and a high-quality finish. Highly recommended.
Mohamed · 22 July 2026
Agent replied · 22 August 2026
Thank you ever so much for your kind words! We genuinely appreciate your feedback and are delighted to hear that you’re pleased with the service and the quality of the wooden floor installation. Our team always strives for excellence, and it’s wonderful to know that their hard work has made a positive impact. If you ever need anything else in the future, don’t hesitate to reach out. Cheers!
★★★★★ 5/5
GoogleFirst time I dealt with Elliotlee estates, what an outstanding service I got from Altin the only estate agent that called me kept me updated throughout the day. Tried his hardest to get me the property. He tried from the heart that I was amazed. Thank you so much. If anyone wants to rent a property Altin is the man.
Kind regards
Rabia
Rabia · 23 October 2023
Agent replied · 21 March 2024
Thank you for taking the time to leave review and acknowledge Altins efforts
★★★★★ 5/5
GoogleELE agent, helped me to buy my first flat
Very professional. Having excellent communication, been available whenever needed. I felt i was on the good hand. …
I · 22 July 2026
Agent replied · 22 August 2026
Thank you so much for your lovely review, Suraj! We're thrilled to hear that Hassan and the team were able to assist you in buying your first flat. It means a lot to us that you felt supported throughout the process. If you ever need anything else, don’t hesitate to reach out. Best wishes in your new home!
★★★★★ 5/5
GoogleRecently bought a house through ElliotLee, great service provided by them starts from viewing and to the completion.
During the viewing was explained clearly about the property and the reservation agreement by James Burgess.
During the process it was dealt by Lorraine Gazeley who was chasing with all side solicitors to complete this process quick as possible.
Great service and I would recommend to reach ElliotLee Estate Agent for all related property buying process.
Navaratnam · 13 October 2022
Agent replied
Thanks Navaratnam, we will be sure to pass this on to James and Lorraine. The Reservation Agreement is such a great tool for buyers and it certanly worked for you. We hope you are happy in your new home
★★★★★ 5/5
GoogleI had a wonderful experience with the sales team at ElliotLee. They were extremely helpful, and guided me throughout the process of purchasing my property. They were reliable, efficient, and very communicative, and I really appreciate all the effort and hard work they put into making this process as hassle-free as possible. Thank you so much to ElliotLee and team!
Jayden · 14 October 2025
Agent replied · 13 November 2025
Thank you so much for the lovely feedback! 🎉
We’re thrilled to hear our sales team made your purchase feel smooth and hassle-free. Being reliable, efficient and communicative is exactly what we aim for on every move, so it’s great to know that came through.
Wishing you many happy years in your new home, and thank you again for choosing ElliotLee!
★★★★★ 5/5
GoogleWe are currently in the process of selling our second property through ElliotLee. The service that we received when selling our first property from James and the team was second to none, so we had no hesitation in choosing them as our agent second time around. The whole process has been effortless with great customer service at all times, even through the Covid outbreak our minds were put at rest. We would absolutely recommend ElliotLee to anyone looking to sell their home.PositiveResponsiveness, Professionalism
Louise · 20 June 2021
Agent replied · 19 June 2024
Hi Louise, thanks for the positive feedback, we love hearing from happy customers.
★★★★★ 5/5
GoogleI am one of the Newton Farm school parent who would like to share the service given by ElliotLee - James. In the lockdown period when kids were doing home learning they need printouts to do most of their work and at that time Elliot helped us by printing and delivering to us at the same day. At the lockdown period that was a big help and also they still continue the service to us. Special thanks to James who understood our needs and helping us.Thanks a lot 🙏
Thuvaraka · 10 June 2021
Agent replied
Thank you for taking the time to leave such a positive comment, Thuvaraka. It was a pleasure to do our bit, and we're glad you found our support helpful at what was a challenging time.
★★★★★ 5/5
GoogleI am very pleased to say that Elliot Lee is a very efficient and helpful company with kind staff who try their best in order for the customers to have an easy experience in buying houses.
Anton · 22 October 2024
Agent replied · 23 October 2024
Thank you so much for your kind words! We’re thrilled to hear that you found our team efficient and helpful, and that we made your experience of buying a house an easy one. We always strive to offer the best service possible, and your feedback means a lot to us. If you need any further assistance in the future, don’t hesitate to reach out.
★★★★★ 5/5
GoogleWe used ElliotLee after having an awful experience with a well known local agent, luckily for us the experience with ElliotLee was excellent. Having been on the market unsuccessfully for over 20 weeks James found us a buyer who was chain free and wanted to move quickly. Their sales progression team guided us through every step and kept us updated on progress regularly. Our buyer was committed from the start as they took out their mover management service which was peace of mind for us especially after what we had been through. We cannot recommend James and his team enough. Margaret and NormanPositiveResponsiveness, Quality, Professionalism, Value
Norman · 27 August 2020
Agent replied
Hi Margaret and Norman, thank you for leaving your review and we hope you are happy and settled in to your new home
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
