ElliotLee Pinner reviews from tenants

★★★★★ 4/5

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Chloe Williams is great!

We recently rented a property through Elliot Lee and were really happy with how the whole process went. We moved in within three weeks of seeing the property initially after a recommendation from agent Chloe Williams. She went above and beyond helping us with issues out of hours, as well as answering any queries we had quickly and accurately. She found us a property that matched our needs exactly and fit within our budget. We're really happy in our new home and would recommend Elliot Lee to any family and friends looking to move in the area too.

Daniel · 26 July 2018

★★★★★ 5/5

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Fantastic!

We had just arrived in the UK a few days past and was stressful and in a rush to find a good home for our 2 young children. We then were introduced to Chloe through a friend as she was also helping us to look for a place. Chloe has been fantastic. She is highly responsive, very quick to respond and excellent at keeping you up-to-date with the progress. She has a friendly demeanour yet extremely professional. She made this whole process of finding the right home promptly possible, otherwise a daunting task with 2 small children. Would definitely recommend Chloe to friends and family!

Sabita · 31 May 2018

★★★★★ 1/5

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Unprofessional behavior

James Burgess was polite at the beginning but due to an apparent miscommunication between two agencies (Elliot Lee and Maple Estates) he became very frustrated. He stated that he travelled “very far” to view my property and I explained that I was not informed about a viewing, therefore I could not allow him in. As he left he muttered the following words under his breath “f***ing hell”. I found that to be incredibly unprofessional and rude. I am quite disappointed with Elliot Lee and would not recommend them at all.

Bilan · 31 January 2018

★★★★★ 5/5

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We had a seamless and hassle free experience with Chloe from Elliot Lee

Throughout our interaction with Chloe from Elliot Lee we found her to be extremely professional and very helpful with all of our queries, She was very effective during the negotiation phase and updated us on a timely manner on how our application was progressing. Chloe helped immensely in providing us with a seamless and no-surprises experience of moving in to a new flat (which usually comes with a lot of headache with other agents). I would happily recommend Chloe and Elliot Lee to anyone looking to move into North West London.

Humayun · 2 January 2018

★★★★★ 5/5

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Quick, Hassle free service - Beginning of Tenancy

I've moved houses few time over the past 9 years and service I received from ElliotLee's staff Melanie Jones and Chloe Williams was outstanding and was quick to respond to my queries. Chloe handled everything during viewing and pre-contract and Melanie handle contract side of things. The whole process (i.e. providing references, payments, signing contracts) was available online and I only had to visit their office ones during the whole process and it was only to provide IDs in person. Lets see how it goes and I'll either write here in 6 months or 2 years.

Amila · 20 November 2017

★★★★★ 5/5

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Extremely professional and excellent service

I would like to use this feedback as an opportunity to share with you how satisfied and content I am with the manner ElliotLee and in particular Chloe Williams have dealt with the process of moving me into my new home. I am extremely pleased with the friendly approach and service of Chloe Williams from the day we met her at the viewing of my new home. Lastly, I would like to conclude my feedback that I am glad to be a tenant of ElliotLee and thank all of the professional team of the agency.

Asadullah · 22 February 2017

★★★★★ 5/5

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Excellent service by Chloe Williams

We viewed a property with Chloe yesterday that me and my wife really liked. We made the offer, which Chloe put forward to the landlord and was accepted on the same day. The whole process was completed in a matter of hours. Chloe was really prompt in responding to calls and getting back to my queries. She explained the fees clearly and next steps to finalise the deal. More importantly, most of the agents are closed during the Christmas period and would re-open in 1st week of Jan. This has slowed our property search but Elliot Lee's team has helped us finalise a property during this slow period.

Prabhav · 31 December 2016

★★★★★ 4/5

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Absolute nightmare turned into a dream come true!

As all Estate Agents nowadays use a outside referencing agency to vet all applicants the one used by Elliotlee is a nightmare and so unorganised. So much back and forth between us and not recieved information had my partner and I looking elsewhere with another Estate Agent.... But then Bekah O'Sullivan stepped in and turned an absolute nightmare into us getting our dream property! Bekah is not a sales agent, she never viewed the property and had never met either of us before but WOW did she go above and beyond her job role and duty! To put it quite frankly, without Bekah we would of cut our losses and gone elsewhere so a huge thank you to her doesn't seem enough but hopefully her bosses will see this and acknowledge it! So Bekah again thank you soooo very much for putting right such a mess. Leigh Kavanagh

Leigh · 17 November 2016

★★★★★ 5/5

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Chloe Williams - excellent support

Hi, I would really like to thank Chloe for all her support throughout the process. She has been very supportive right from the first interaction, answered my multiple queries - as I had many being new comer to the London / UK. I would definitely recommend her / ElliotLee to my colleagues and friends. Regards, Deepak

Deepak · 18 December 2017

★★★★★ 4/5

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Very helpful & excellent service in renting

Colin at Elliot Lee was very helpful in assisting me in renting s property. He provided an excellent service and was always available to deal with any queries or issues. He endured that the process went smoothly and quickly and we were able to move in as soon as possible.

Satheskumar · 4 July 2016

★★★★★ 4/5

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Thank you Chloe!

I was working with Chloe Williams through the renting process and she was very helpful all the time. She was responding to all my questions in due time and pushed all my requirements through to the landlord successfully. Thank you Chloe for all your help. all the best.

Daniela · 19 February 2018

★★★★★ 4/5

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Good

Chloe Williams was my agent and she was very easy to deal with. She was very attentive and always answered the questions in timely manner. It was a pleasure to do business with her. Thank you,

Kyaw · 3 July 2017

★★★★★ 5/5

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Excellent estate agent! Very helpful

A big thank you to Chloe Williams for her help, listening and patience. Every time I had a question, she answered it and always with a smile. I will recommend this estate agents to my friends.

Elsida · 6 April 2017

★★★★★ 5/5

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Excellent service

We had a really good experience with ElliotLee. Everything was amazingly fast and clear. Especially we would like to recomend Property consultant Chloe Williams, who was very helpful and attentive throughout all procedure.

Svajunas · 28 April 2017

★★★★★ 5/5

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A very polite friendly professional service

I have just registered with this lovely Estate Agent and I found the gentleman that has been helping me to find a flat to rent is ' so very helpful..' I felt important and that what ever im looking for that 'I matter ' and I am so very pleased with this agent. I insisted on speaking to the manager to thank them for what I feel to be a very special caring and confident service. I really do feel that this agent have the ability to actually make the effort to find a home and do ,listen to what I need. They are extremely polite and very helpful indeed. thankyou for what I think is a great service.

LISA · 15 April 2018

★★★★★ 5/5

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experience of searching and property from ElliotLee

I saw the add called up and met with a lovely young lady named Chloe Williams. The latter advised me and booked me a viewing straight away and answered my many many questions with enthusiasm. I made my offer and she advised me on how to proceed in order to achieve a positive response from the landlord. I followed her advice and it rendered success. I feel very comfortable approaching her regarding anything to do with the tenancy and feel really well looked after. Her professionalism and warm demeanor really eases the stressful process of house hunting.

Adilla · 7 February 2017

★★★★★ 5/5

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Highly recommended !

I am highly impressed with the customer service Elliot Lee has provided to us so far. We are new tenants who will be moving to the new property at the beginning of 2017. The fees are lower and the service is much better then our current estate agency. Chloe Williams, the property consultant, helped us to arrange a viewing for the flat which we really liked ! Her responses are quick and very efficient. She communicates with us in a professional and polite manner. Other team members are also great and very helpful. Thank you all !

Ilona · 8 December 2016

★★★★★ 4/5

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As a Tenant moving from overseas location for first time to UK - this agent is good to go with

Positives are 1. Set process and they go with this process 2. Explains things when you visit them at their office or phone 3. Professional interactions 4. Punctual 5. Courageous Areas of Improvements 1. Email response timelines are not great (rather I need call them up to get speedy answer) 2. To profile the tenant's background (if the tenant is moving for first time to UK) and advise them accordingly rather assuming they new all the basic things about renting and living in a new country. For Example,. you may consider providing inputs about Local council, How to pay council tax, utilities bills, schools (Rightmove.com provides this), near by places etc.. This will give more comfort for the first time to UK and improve collaboration.

Anonymous · 25 July 2016

★★★★★ 3/5

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Not very happy with checkin process.

I did not get a checkin time until a day before I moved in. This caused me lot of inconvenience in planning my move. Despite repeated calls to the agent all I got was that I will receive a call back by end of the day. But they did not call me back even once for giving me a checkin time, Apart from this issue everything else went smooth.

Anonymous · 23 October 2016

★★★★★ 4/5

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Chloe Williams nice staff!

Chloe has been a very efficient member of the Elliot Lee team and has always been very friendly.

Joao · 1 December 2016

★★★★★ 5/5

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Excellent team work and communication

Williams is a very helpful,polite and efficient worker and I wish her every success in the future.

Mansour · 17 December 2017

★★★★★ 5/5

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Excellent service

Chloe was very helpful and very responsive. Will definitely recommend her as an agent.

Ankit · 17 October 2017

★★★★★ 5/5

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Efficient

Helpful team. All went fast and smooth. Good communication - many thanks Chloe!

Edyta · 1 January 2018

★★★★★ 0.7/5

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Avoid at all costs

Elliot Lee are possibly the worst estate agent I have ever come across. From misleading/incorrect information when enquiring about a property to the frankly incompetent letting management team, I would avoid at all costs. They forget the tenant actually pays to live in the property. Customer service is shocking, communication is very poor as is the attitude of the staff. I had to contact a member of the executive management to resolve issues via LinkedIn to get any notice taken (this too was painful), and use the Property Ombudsman Service to ensure I was being treated correctly. If you have to use them . . . get everything in writing!

Miss · 17 February 2021