ElliotLee Pinner reviews

★★★★★ 5/5

Google

I found ElliotLee estate agents to be very helpful and kept me up to date on everything as things progressed. James was very kind and the whole office were very professional. I would thoroughly recommend ElliotLee to any buyer or seller of property.

Rita · 14 January 2020

★★★★★ 5/5

Google

Just sold my house through Elliot Lee and found them a pleasure to deal with. A special mention for James and Henry whose professionalism and customer service were exemplary throughout. If I ever move back to the area I would definitely use them again.

T · 30 July 2019

★★★★★ 5/5

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Brad Broch - 23 Abbott Close

Brad Broch has been fantastic selling my house in the UK. Not easy when I live in the US. Brad really pushed to sell in a timely manner which enables me to purchase here in the US. Brad is highly recommended in my view. Thanks!! Simon.

Simon · 13 November 2017

★★★★★ 5/5

Google

Excellent service and help with buying the house. We had a very positive experience with Elliot Lee . James and Magdalena were always consistent, courteous and attentive. Everything went smoothly and fast. Thank you.PositiveResponsiveness, Quality, Professionalism

Olga · 27 August 2021

★★★★★ 5/5

Google

Just sold my house through Elliot Lee and found them a pleasure to deal with. A special mention for James and Henry whose professionalism and customer service were exemplary throughout. If I ever move back to the area I would definitely use them again.

Tony · 3 March 2019

★★★★★ 1/5

Google

Terrible property management. Never answer the phones or emails. Literally no way to contact them. I emailed so many times and no responses. If they reply to this review saying please call us to get in touch by email that’s when you know they’re not serious about complaints. Even tried messaging them using their internal system to submit property issues, still no replies. Not to mention there’s no emergency line.

Big · 31 March 2023

★★★★★ 5/5

Google

For over a remarkable 8-year journey, Elliot Lee has consistently delivered unparalleled service. Whether we were in the process of acquiring a property, entrusting them as our diligent managing agents, or most recently, when we successfully sold a property, Elliot Lee's service has remained unsurpassed. Their commitment to our needs, marked by a personalized touch and unwavering attention, is truly exceptional.

Dharms · 22 November 2023

★★★★★ 5/5

Google

ElliotLee helped us to find a home that corresponds with our needs. Our new home suits us the best and that is because to ElliotLee. They are very accommodating, especially Lily, and responds to our queries as fast as she could.

Greyzie · 14 January 2020

★★★★★ 5/5

Google

James from ElliotLee in Rayners Lane has been very helpful throughout the purchase of our new home. His explanations were very clear and he listened to the type of house we wanted, he respected our views and confirmed our sale in a very professional manner. James ensured that he kept us all up to date if any changes occured and maintained a friendly but efficent approach. 100% would recommend. Thank you all.

Faizah · 18 February 2020

★★★★★ 5/5

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Great help

Great help throughout our over 1 and a half years of being on the market - never stoped getting viewings and knew and the processess to deal with flats that had restrictions on them. James was always avliable at anytime to help. We recived usefull feedback from Ineche weekly whislt viewings were taken place and Magdalenna helped chase up the buyers solictors for us towards the end.

Hassan · 19 March 2021

★★★★★ 4/5

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Impressive progress management

James and his team took on the sale of my property with an unusual layout following a broken sale with another agent. I was impressed with the way the sale was managed with excellent progress management and reporting. I'm happy to recommend.

James · 25 May 2018

★★★★★ 1/5

Google

Poor service. I booked a viewing, arrived early at the place and waited in rain, no one showed up. I called to estate agency and they didn't know where the agent was and couldn't give me his number. Then, they called back telling me that he left of the property 5 minutes after our booked appointment. He didn't even try to call me. And also, he couldn't come back to show me the property because he was too far away by that moment. I lost my time going there and left without seeing the property. So disrespectful, I'm really disappointed.

Isabelle · 5 October 2021

★★★★★ 5/5

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Home valuation - feedback

The team from the Sudbury Court office provided an efficient and friendly home valuation service and I would highly recommend Elloit Lee to family and friends. Communication was clear, timely and all the information provided was prompt extremely helpful. Thank you so much.

Lorraine · 25 March 2017

★★★★★ 5/5

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Professional and helpful agent

James was very understnding of an older person's concerns. He was helpful and moved the transaction along without being pushy. I would certainly recommended the company and James in particular. The valuation of the house was close to final acceptance price.

William · 20 January 2018

★★★★★ 1/5

Google

DISAPPOINTING EXPERIENCE.... I rented from Elliot Lee and was fooled by their fake promises for this, that and the other. On the day of receiving the keys, the flat was in an extremely poor condition, Elliott Lee promised to do the essential work and guess what i stayed in that flat for 2 years yet i was still being fooled that they will carryout the work. Please do not be fooled guys. when i left the properly after 2 years, they held back my deposit for over 6 weeks that being said, both the agent and the landlord were happy for my deposit to be released. bunch of lies.NegativeResponsiveness, Quality, Professionalism, Value

Tamana · 20 June 2021

★★★★★ 5/5

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Excellent Service

James was a pleasure to deal with from start to finish. The team kept me well informed at all times and the whole process was seamless with no issues. Topped off with the property being sold with the first viewing.

Tajinder · 8 September 2018

★★★★★ 1/5

Google

Moving to London from the US, my partner and I needed a flat for January 2024. We searched Rightmove in October 2023 and found a 2-bedroom, 2.5 bathroom flat in Earls Court that was managed by ElliotLee. The process to virtually view was simple with the Wilfords agent, Laylah, who was very accommodating. Unfortunately, our positive experience ended when she handed things off to ElliotLee, who have repeatedly demonstrated poor management and a general lack of consideration throughout the first three months of our 1-year rental term. After reading this review, please note their other AllAgent’s reviews from tenants which are a majority negative. Signing process >> After committing to the 5000 GBP / month rate as it was advertised on Rightmove, they contacted us saying the landlord is now requesting 7000 GBP/month. Shocked by a spontaneous 40% increase but still wanting to lock in a tenancy, we countered with 5250 GBP. This rate was accepted. This was an initial red flag that we ignored. Also note that we agreed to pay ½ rent for November and December as the property was available for immediate move-in. Prior to move in >> 4 days before the move, we were contacted that the move-in date was not possible, that the cleaning crew would not be ready. ElliotLee paid for us to stay in a hotel nearby for one night, but this was an inconvenience as we had to shuffle our belongings and arrange work schedules around not having our flat. We suspected they couldn’t clean the flat prior to move-in because it was being used as a short-term rental. They prioritized this money rather than respecting the long-term renters (us) who were about to move in and already partially paying rent. After move in >> Refer to list below of issues that began appearing immediately after move in until now (just 4 months into lease). Keep in mind we are paying a premium of 5250 GBP / month and certainly expected the basic function of appliances, drains, and taps to be in working order. One thing we learned the hard way is that all appliances, taps, drains, electric components are NOT checked as part of move-in condition report. 1. The kitchen tap was leaking at move-in and became unusable. Tap replaced after one week. 2. Refrigerator/freezer did not close at move-in. Fixed after two weeks. 3. The primary shower does not drain without removing the drain cover and physically sticking an object down the drain. Significant effort / cost to fix so ElliotLee provided a plunger to use. Yes, a toilet plunger to get the primary shower to drain every time we shower. 4. The primary shower’s waterproof silicon was degraded at move-in and the neighbor underneath reported water coming through his ceiling (2nd time in as many years). Fixed in two weeks. 5. The gas fireplace broke. No timeline provided to fix. ElliotLee stated as the fireplace does not heat the flat, its dysfunction has no impact on the value of the flat. 6. Two of four sink taps had minor leaks due to corrosion, causing leaking into underneath drawers. Fixed after 6 weeks. 7. Built-in TV not functioning. Told us it was old technology and they would not fix. Ultimately, we temporarily withheld 750 GBP for the first two months when fixes were unaddressed and requested a 250 GBP reduction in rent due to the neglected and misrepresented condition of the flat’s features which were implicit to the flat’s value. ElliotLee replied to this 5% reduction (back to the originally listed price) by threatening to take legal action if we failed to pay the full amount. In full transparency, my partner and I brought a cat to live in the flat without formal consent, which is a condition of the lease. This and withholding payment have been “breaches” of the lease, which ElliotLee has pointed to as reasons we should be thankful for their “goodwill” in not pursuing legal action and charging interest for late payments. Long story short, our brief experience as tenants has shown us ElliotLee simply wants our money and they do not have the foresight to treat long-term tenants with decency.

Daniel · 20 May 2024

★★★★★ 5/5

Google

All went great James & the team were great 👍🏼 …

Mal · 23 September 2023

★★★★★ 5/5

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Working hard on my behalf

Brad Broch at Elliot Lee has been working very hard to sell my property and I'm very impressed with his efforts. He' always works hard to keep me in the loop and get as many people in to view it.

Cynthia · 13 December 2016

★★★★★ 5/5

Google

I highly recommend ElliotLee they are an absolute pleasure to work with, particularly Hannah Petford. Whether you are buying or selling a property, a landlord or tenant you will receive a first class service from this agency.

Naomi · 14 January 2019

★★★★★ 5/5

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First Class Service

We purchased a house through Elliot Lee and would highly rate them. We used their recommended mortgage advisors and solicitors and the whole experience was seemless. The team were always there to answer any questions in particular,James,Stuart and Donna.

Michelle · 9 October 2015

★★★★★ 5/5

Google

ElliotLee really helped us with buying our first property and getting on the property ladder. James always kept us in the loop and made the whole process easier on us - would definitely recommend!

Naz · 14 January 2020

★★★★★ 5/5

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Helpful and professional

James and Brad have been really helpful & have gone above beyond to help with the sale of my property They have been honest & supportive & have both worked really hard I world really recommend Elliot lee

Danielle · 4 April 2017

★★★★★ 1/5

Google

One of the peopres agencies that I have had, I have 5 days without hot water, the agency asks me to become a member of a gymnasium to give me my shower, they have no respect. Whasing machine not working. Very few professionals change the contract conditions once signed, they do not have 24h assistance, they lie in their advertisements they sell a studio in harrow and this one is in watford. During the hiring they always contacted me at 6 in the afternoon and put pressure on me to do things, at 11am they don't answer the phone. The agent showed me rooms for which I had not applied and tried not to rent the room for which I applied. Pity agency, pity antencio, pity service.

Francisco · 29 July 2020